Complaints

• Initial Complaint

  08/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Request for Removal of Negative Account from Credit Report Due to Total Loss Car Accident and Insurance Settlement I am writing to formally request the removal of a negative account from my credit report due to a total loss car accident and the subsequent insurance settlement.I was involved in a car accident that resulted in the total loss of my vehicle. Following the accident, I reported the incident to my insurance company. After their assessment, my vehicle was declared a total loss, and they processed a claim to cover the outstanding balance of my auto loan.The insurance settlement fully paid off my car loan, and the lienholder, Coast To Coast Motors confirmed the payment. Despite the insurance settlement and the loan being paid off, I have noticed that a negative account related to this loan is still appearing on my credit report, adversely affecting my credit score. I believe this to be an error, as the debt has been settled in full.I kindly request that the BBB assist in rectifying this issue by ensuring the removal of the negative account from my credit report. Enclosed with this letter are copies of the relevant documents, including, insurance settlement details, and confirmation from the lienholder that the loan has been paid off.Please let me know if any additional information or documentation is required to facilitate this process. I appreciate your prompt attention to this matter and your assistance in correcting my credit report.Thank you for your time and assistance.Sincerely,*************************

  Business response

  08/15/2024

  Good afternoon ******************, 
  Thank you for bringing this to our attention and sorry you had to go through the trouble of filing this through the BBB. This is simply a credit bureau dispute and we'd be more than happy to get this resolved.  Filing an insurance claim is a lengthy process and our insurance team wasn't able to catch that in time for this not to be reported negatively towards your credit. I got this in the process of being resolved and submitted an AUD to fully update the credit. Keep in mind, this update is also a lengthy process so please allow enough time for this to fully update. If you do have any more issues  or any questions, please feel free to call us directly at ************. 
  

  Customer response

  08/21/2024

  This situation has been going on for over a year this is unfair treatment. They have been giving me that exact same answer for over a year with no results. I ask the BBB to please help me with this company 

  Customer response

  08/21/2024

  I reject the solution. They have been saying the same thing for over a year This is causing me mental anguish. This is a very stressful situation and I would like for it to end

• Initial Complaint

  01/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My truck has given me multiple issues since i bought it. I have sent it in under warranty to get fixed and the issues wer not fixed however I received the truck i worse condition than when I turned it over to service. I do not know how to handle the situation. I cannot rely on my truck to get me and my family from a to b safely. I am paying for a truck that I cannot drive

  Business response

  02/28/2023

  Business Response /* (1000, 5, 2023/01/09) */ Confirming this complaint was towards the Auto Snap Finance / Coast to Coast Motors Shields OKC lot. Not Tulsa Service confirmed customer brought vehicle in around Sept of 2022 for Blet Pully Loose, leaking coolant/transmission fluid/water leaks in cabin. Customer paid $250 deductible and repairs were completed including a light fixture that was not on warranty as a courtesy. Total cost of repairs were $1,838.96. While vehicle was going through repairs the tire did pop on the vehicle lift. Coast to Coast Motors took full accountability and replaced the tire. There was an issue with the tire repair due to the tires not matching. Coast to Coast Motors then took vehicle to pep boys and got matching tires. This was all completed at no cost to the customer. Vehicle was released back to customer and has not brought vehicle back for any other issues.

• Initial Complaint

  01/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I'm not really sure what year but I've had my car for about 2-3 years. I've had NOTHING but issues out of this car. They have their own car service department. I've had my car looked at and my personal mechanic showed me what all is wrong. I've needed new coils ever since I've had the car. I've told them EVERYTHING that's wrong with my car. They still won't listen to me and fix what I've showed them. I've showed them videos of the issues and they just ignore me. They won't replace my coils and every other issue I have they won't listen. There is ALWAYS something wrong with my car and they won't fix it. They kept my car for over a week and wouldn't communicate what was going on. I had to call them every day just to hear anything. They WAY OVER PRICED my car. They basically forced me to get their own collateral protection. They won't take it off my account and the money keeps piling up. I can't afford their crappy "insurance". I already have my insurance and because it's not full coverage they won't take off their "insurance". Their charging 10 dollars for a credit card fee. Just to pay my car payment. They are also saying I owe 193 dollars and I have receipts showing that I don't. They are almost always rude. Only ONE lady is nice. They always have attitudes. They leave you for 2 hours while you wait for them to come back and sell you a car. They need to be inspected and/or shut down. They sell you lemon cars. They also damage your parts that you didn't even have issues with. There is no accountability anywhere in this business.

  Business response

  02/28/2023

  Business Response /* (1000, 5, 2023/01/09) */ Confirmed with Memorial Service dept cust has never been an issue. Last repair was for a belt tensior back in Aug/Sept. Part did have a defect but was replaced for free. No known issue was brought up about coils and confirmed the vehicle does NOT have a misfire. Customer has not provided full coverage that meets the insurance requirements. Customer agreed to these terms at the time of purchased and signed the RISC. Account has been giving a fresh start to the Collateral Insurance Protection (CPI) as a courtesy and was sent the needed requirements to have CPI removed. Once customer meets those requirements then the CPI will be removed.

• Initial Complaint

  11/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The vehicle purchased from coast to coast was a 2013 Ford mustang, the purchase price Told to me was 21,000 give or take a few hundred, because of my trade-in it was 3500 less which should have been between 18 to 19,000, the salesman said he took an extra thousand off which would've brought it to 17. I am not worried about it it was brought down to 17 so 18 to 19 is fine. Coast-to-coast is refusing to send me contact information so I can review it even though I have asked many times. Since the Covid pandemic has started they are denying phone calls and hanging up on customer so There is no way to get anything done plus I have set up deals and arrangements with them that has not been kept on their end. Coast to coast is stating that I bought the vehicle for 27,000 and given my down payment it became 24,000, they are saying that I paid off a little over 18 grand which brought the balance to 7000+ left. I know there's some interest involved but I can't see how the entrance payment could make it from $21,000-$27,000. But regardless of my attempts to speak with them or to even simply receive my copy of the contract, they are refusing to work with me. Also I have seen that they are Apparently not licensed in the state of Oklahoma to sell used or new vehicles, but I do not know if that was the case whenever I purchased mine. They constantly send me emails and text messages but they will refuse to answer my text messages or phone calls.

  Business response

  02/28/2023

  Business Response /* (1000, 5, 2022/11/14) */ Finance and management team has attempted to reach out to customer to resolve complaint. Unable to successfully get ahold of the customer on multiple attempts. Second attempt of contact, customer hung up the call. Consumer Response /* (3000, 7, 2022/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not except the response because they refuse to listen to me at all. I have asked multiple time for the copy of my contract details, at first they accept, but then try arguing on why I need it then refuse. The last time I spoke to them on the phone I was hung up on, just like every time I try to reach them I always either get no response or hung up on. Ever since the pandemic started the representatives seem to not what to do their jobs. Multiple times I have set up arrangements only to be screwed over because the rep didn't make note. I request a copy of my contract from them so that I personally can review it.

• Initial Complaint

  10/21/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Yes my car got picked up over the weekend on October 15th 2022 by Coast to Coast Motors Repo Man the Repo Man beat it on my front door at 6:42 a.m. in the morning rudely my **** keys so on October 17th I'll go into Coast to Coast Motors to try to get some information on why my car got picked up if my car note was moved to October 26th they said that I have some service done on my car and I will pay $50 add it on to my car payment so moving forward so when I talk to the lady to see who do I need to talk to they play stupid dumb and didn't want to try to pop and talk they s*** angle say it's up out of their hands so I end up getting hold to the Redemption lady only spoke with her on October 17th did the paperwork sent in everything that I needed to send in and I still have not heard back from them I have called every day I have emailed I've asked to speak to supervisors and all I get told I can't speak to them cuz they don't take personal calls and I'm just trying to get my car back I can't get a hold or talk to nobody and I'm really fed up

  Business response

  01/11/2023

  Business Response /* (1000, 5, 2022/10/28) */ To Whom It May Concern, Ms. *********'s vehicle was repossessed on 10/17/2022 at 7:47 am. The tow truck driver spoke to Ms. *********, and she provided the key to him. The reason for repossession was past due payment. Ms. *********'s payment due date was not moved to 10/26/202 and the service fee mentioned was due from service provided to the vehicle on 07/25/2022. On 10/24/2022, Ms. *********'s redemption paperwork was received and reviewed. Ms. ********* was approved for redemption and picked up the vehicle on 10/26/2022. Coast to Coast Motors worked with Ms. ********* and was able to get her back into her vehicle. Thank you, Olivia ********

• Initial Complaint

  07/14/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  2 trucks I bought where junk and costed me a lot of money braking down all the time so I traded in the last truck I bought for a brand new truck. I called and told them I traded it in and the dealership paid what was left that I owed on it they assured me that they would not be taking money out for the next payment. Then they took money out of my account anyway I called and told them and they said they would send me a check of the amount they had stolen from my account and they never did I call them and they hang up on me all the time I am so disappointed. I just want the money that they took from me back

  Business response

  10/26/2022

  Business Response /* (1000, 10, 2022/08/24) */ On June 14, 2022, a cashier's check was received to pay off the note and there was an overpayment on the account. On June 17, 2022, a check was issued and mailed out to Mr. ****. On July 16, 2022, the customer called stating that he had not received the refund check and was told management would be advised. Management verified the status of the check and put a stop payment on the check. On July 19, 2022, a new check was issued and mailed out to Mr. **** to the address provided. Coast to Coast was unaware that Mr. **** had not received the second check. On August 5, 2022, Coast to Coast contacted Mr. **** to verify the address was correct. Mr. **** requested that the check be mailed through regular mail. On August 8, 2022, a new check was issued and mailed to Mr. **** at the address provided. Coast to Coast attempted to mail out the overpayment in a timely manner but was not able to do so for reasons out of our control. We apologize for any inconvenience this may have caused to Mr. ****.

• Initial Complaint

  06/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 4/26)2022 me and my husband went looking for a the truck we was approved for and there did not have it and they gave us a truck they told us this way the only one they had and wanted more of a down payment. The truck was nasty and not ready to be sold. We had already spent hours there and left with the truck as soon we got home the check engine light came on. Called the next morning to let them know that it's on and they told me they would call me back well never got a callback on may 31,22 i take it back up there cause we have not drove the truck that much something wrong it has 118,000 on it when we got it and we only put 2,000 miles on it. They told me it has a broken exhaust on it. I told them that not my fault y'all sold this to me and in to fix it or trade me for something else. This is y'all fault. I told them the first time buying a truck i need a work truck i was approved for not just give me a broken nasty truck. I told them me and my husband want something different or are money back. It has a broken exhaust and what if something bad happens and put me and my family in a wreak we have little kids. And i told the manager the truck has major problems with it. And she was so rude and hateful. All we asked was to down size in the year and was told you will have to pay $10,000 down again i then told her no i just gave y'all $2,000 and have not to get to use it causes of major problems with it and in my agreement they still have not order the extra tire and tools for it so had to go almost 3 weeks with a flat tire. And found a way to get help. The manger there is very rude and hateful. Also when we got the truck the first day they never gave me my bank card back i had to wait so many days to go back and get my bank card. Me and my husband are very upset and just wanted them to do there job right and trade the truck

  Business response

  07/27/2022

  Business Response /* (1000, 14, 2022/07/14) */ Please see attached

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩