Business Profile

Convenience Store

Love's Travel Stops

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Love's Travel Stops's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

170 total complaints in the last 3 years.
56 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/19/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
While my truck was parked at the Love's parking lot, an employee posted a sign on my window and BROKE my windshield wiper. They had no authorization to touch my vehicle, denied any wrongdoing, and refused to replace the broken item (even though they sell them). This happened at : ***** *****, Lake Havasu City, AZ 86404, Wednesday March 19.
Business Response
Date: 03/19/2025
We will reach out to the customer to discuss this incident.
Initial Complaint
Date:03/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today I brought my 2018 t680 to Love trucks stop because my ABS light is on and you can hear a lost of air when I push in the trailer break. The guy on the day shift said it was a brake chamber. So he changed the break chamber and charged me $360.30. I hoped in the truck and pushed the tractor break in and hear the same noise. I come back to the shop and tell him. The guy and another guy listen to it and say it’s going to sound like that for a while once you buy a new brake chamber on. That I need to drive it 100 to 150 miles and it will go away. I drive it around. Still hear air coming from somewhere so I come back to the same loves. *** and **** looked and my truck. *** was very helpful but **** was just telling me stuff so I would leave. He even walked to loves to get a drink and left while he was supposed to be helping figure out what was wrong which made no sense because he had just came back from lunch. *** the found where the air was coming from and it was a valve between the cab and fifth wheel. **** then walked back up. The valve wasn’t expensive but with the labor it was going to be another $300. Take in mind they already threw a part on my truck I didn’t need. The break chamber wasn’t the problem. Instead of compensating me **** the said if you ain’t loosing air drive it to the valve goes out. Then he said maybe I need to drain my tank because it may be water in them so I pulled the lines and drained them to see if it was water. He then said it 2 more lines to my water tank and that I need to drain those and walked off. I asked *** where are the water tanks I’ve never heard of the he said he hadn’t either. So basically I spent $360 and my problem wasn’t fixed and they was trying to charge me another $300 after the already threw a part at my truck. I feel like they should’ve put the part that they found was releasing the air on to make things right or refunded my money. Or at least put the valve on that *** found the air coming from on for free.
Business Response
Date: 03/18/2025
Hello,

The guest was contacted on 3/18/25 and told that his case was forwarded to our Risk department so that they could get in touch with him and resolve this immediately. His concerns were also shared with the operations team over the location and they will address it with the staff.

Thank you!
Initial Complaint
Date:02/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Been trying to get my points on a receipt usually location does it but not allowed to anymore been trying for 5 days I am,was a loyal customer, truck driver who liked getting points from loves but will go to different place to get fuel it is to much of a hassle to keep calling,just to get points
Business Response
Date: 03/01/2025
We contacted the customer on 3/1/25 requesting the transaction details so we may add their rewards to their account, we also informed them how to add any missing points through our mobile app.
Initial Complaint
Date:02/25/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted on numerous occasions the customer service department through email and by telephone to delete my online account and loves reward card. They have sent me a form for deletion but after many months after filling them out, my account is still active and they are unappologetic to their mistakes. I don't believe they have any intention of deleting my online account after filling out their form.
Business Response
Date: 02/26/2025
We have contacted the customer via email 02/26/25 and explained how to request for the account deletion and advised the request may take 4-6 weeks to complete.
Customer Answer
Date: 02/26/2025

Complaint: ********

I am rejecting this response because:
The my loves reward card is not on my person.i cannot request deletion without number of card and don't have card on me. Also, th option to request BOTH the rewards card and the the mobile online account for deletion is not available. I have filled out this form three times in past and still have not seen the end of the account.
Sincerely,

******* ****
Business Response
Date: 02/27/2025
We have reached out to the customer 02/25, 02/26 and 02/27/25 and explained what number needs to be entered in the reward section of the form and asked that he allow time for the account to be deleted. Advised it can take up to 4-6 weeks and the request are worked in the order they are received.
Initial Complaint
Date:02/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This incident occurred on 02/18/25 between 9pm - 11pm. I pulled into the love’s truck stop and parked next to other bobtail trucks. I went inside to take a shower and when I came out to get in truck and leave it was gone and it was three other trucks parked where I was. I went inside and said truck was gone and the employee said to call a number and I asked why it was took and he said “you can’t leave the area” and I replied and said I only took a shower and he said “oh”. These people are running a tow scam. I did business with love’s bought a $18 dollar shower then I had to pay ****** $721 dollars to retrieve the truck. This is not right. It was trucks parked all over this truck stop and I parked next to other trucks just to take a shower and leave but I got scammed.
Business Response
Date: 02/20/2025
We contacted the customer on 2/20/25 to inform them we have escalated their concerns to our Risk Department for further investigation and someone will be reaching out to the customer.
Initial Complaint
Date:12/21/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
September 16, 2024 we were reserved at the Burlington, CO Love’s RV Park. We were reserved in pull-thru site ***. Unfortunately, the roads were not made wide enough for a 45’ fifth wheel, along with the grass being watered 24/7, causing the grass to be over-saturated. When my husband, a retired truck driver, went to pull into the site, he had to cut thru the grass at the back of the site. Since the RV weighs 20k lbs., we sunk quickly into the grass. This caused mud over the top of the tires and almost broke off the stabilizer bars. We called the staff back over and were informed that this happens a lot in the short time the RV park has been open. We could see the tire marks in the front of the site as someone left prior to us. We cleaned the mud off our tires and didn’t think much of it. Since the roads are too narrow, we ended up having to back out of the site the next morning to not get stuck in the mud again. As we were traveling over the Rocky Mountains of Colorado on I-70, our truck notified us that we didn’t have any trailer brakes. Fortunately, we made it to the dealership. They noticed a gouge in the right front tire which was from the tire getting back onto the concrete. They took the axles apart to see what was wrong. Mud got into the bearings and was causing the brakes to only work intermittently. I did reach out to Love’s and was talking with ******* *******. After her investigation she found that Love’s didn’t do anything wrong and would not reimburse us for the damage. She told me that they have not had any other complaints from this park and even laughed. I didn’t think of it at the time, but the reason no one else has complained is because no one else has had damage. In my opinion, a 45’ RV going over mountain ranges without brakes is no laughing matter. We would like to be reimbursed for the repairs to the rv and the damaged tire. Cost of tire not certain as we haven't replaced it yet.
Business Response
Date: 12/27/2024
We apologize for the customer's experience and we will escalate customer's issue to our claims department today 12/27/2024 , customer can expect a callback from our claims department within 72 hours.
Business Response
Date: 01/02/2025
The claimant was observed trying to park and drove onto grass when parking. There are no issues within our parking pads on RV sites. She was denied for any repairs to be covered on 10/29/2024.
Customer Answer
Date: 01/02/2025

Complaint: ********

I am rejecting this response because:
The park roads are not wide enough for our size of RV (45') Had it been wide enough...or the grass not watered 24/7 everything would have been fine. You can see all the tire tracks in the grass before and after us. We lost brakes while traveling in the mountains. They even have had people drain their sewer in a none sewer drain. The park was not designed correctly and will continue to cost them money until they understand how RVs work. Had we not lost our brakes and get a damaged tire, I would not have complained either.

Sincerely,

***** ******
Initial Complaint
Date:12/05/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
See uploaded word document Propane System Damage Statement for complete explanation. On October 27, 2024, I pulled my RV into Love’s Travel Stop **** in Napavine, Washington for propane. The attendant followed protocol by having my wife step out of the RV while he filled the mounted 12.2-gallon propane tank. He appeared to know what he was doing. I paid for 8 gallons of propane and travelled to Vancouver, Washington. That evening my propane furnace and the propane side of my water heater did not work. I looked at the gauge needle on the propane tank. It was pointing straight down. This is approximately ½ inches past the 80 % full mark. I made an appointment with Advanced RV in Vancouver, Washington. They troubleshot the furnace and water heater. They determined that the furnace and water heater pressure regulator or electric valve was bad due to over pressurizing the propane system. The cost for repairs $2,464.98, Hotel (8 days) $1,054.00, Per Diem for 2 x 8 days $944.00 – Total: $4,463.00. Not included is undue stress and 1 week travel delay. My extended warranty with Good Sam refused to cover the repair and hotel due to the LP system being overfilled/over pressurized. I contacted the General Manager, *****, at Love’s Store * ***. She referred me to ******* ******* and ***** **** at Love’s Corporate office. On November 14th I was contacted by ***** *******, Risk Management Specialist, Love’s Travel Stops & Country Stores. Ph: ************, *********************** . I provided ***** with invoices and a statement on that day. I left 3 messages and sent 2 emails last week. No response.
Business Response
Date: 12/11/2024
Our employee who is certified took the proper steps to fill up propane tank and a call was placed to *** ****** to let him know his claim was denied on 11/06/2024.
Business Response
Date: 12/16/2024
Hello,

The guest was contacted on 12/16/24 and made aware that the case has been forwarded to our Risk department and to be aware of someone reaching out to him within the next 72 hours to get this resolved.

Thank you.
Customer Answer
Date: 12/17/2024

Complaint: ********

I am rejecting this response because:
Love's Risk Department must respond to me through BBB. I do not trust working directly with Love's Risk Department without 3rd party involvement, such as BBB. ***** ******* with Love's Risk Department contacted me after my initial complaint to Love's. I provided ***** with the same information I gave to BBB. He said he would get back with me. He never did. I left 3-4 respectful messages/emails to ***** and ***** **** asking the status of my complaint without response.

Sincerely,

***** ******
Initial Complaint
Date:11/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Gary Indiana IF THERE WAS A WAY TO GET THE 300 WORTH OF FUEL I JUST PUT IN MY TRUCK I WOULD DUMP IT ALL MY MAINTENANCE,FUEL,ECT. WAS THROUGH LOVES!!! I am a professional driver and a Platium member at that....never in my 14 years of driving have I ever been so mistreated and publicly humiliated....I was accused of theft by your so called security gaurd.....when i asked what it was I stole she couldn't even tell me that....and the general manager wasn't any help there either and just as rude .all they said was they have the footage....yet when I asked for the police to be called I was told no and that she was law enforcement which she is not!!!!!....I asked to see the footage and was told no....I asked for names of the manager and the security gaurd and again told no..and told "call corprate but they will not listen to you and wont matter loosing one driver"..however the security gaurd was able to zoom in on MY TRUCK out of the other 100 trucks there...to ban my truck from LOVES..WHICH IS PERFECTLY FINE!!!. I will not tolarate the mistreatment of a human bean..but she couldn't tell me what she thought I took....SO GREAT JOB LOVES YOUR ARROGANT MANAGER AND SECURITY GAURD JUST LET AN IMARINARY THEFT HAPPEN AND TELL THE PERSON ACCUSED GO FREE WITH SAID OBJUCT GREAT LOSS PREVENTION THERE....ALL IN THE PROCESS OF LOSING A CUSTOMER AND BANNING HER OVER SOMETHING I DIDNT EVEN DO!!!!!....that security gaurd is gonna end up wrongfully shooting someone they need to take her gun away...I asked to shop to take the 2 tanks worth of 300 of LOVES fuel off my truck i almost just dumped it....when I called the **** Police department and explained what had happened even they said loves was wrong.on this particular day at this location they only got about 25.00 between store purchases and laundry....I canceled my 400 shop appointment and had everything done a ***** across the street never again will my entire fleet will be switching
Business Response
Date: 11/25/2024
We have spoken to the customer via telephone and email 11/25/24 and have apologized for the experience and assured this would be addressed.
Customer Answer
Date: 12/05/2024

Complaint: ********

I am rejecting this response because:

Sincerely,

****** **********
Initial Complaint
Date:11/23/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
12:36 am 11/23/2024 I drove up to the Loves gas station pumped $24.99 in gas and selected to receive a receipt which I did not receive as the pumps have no paper. Within moments of leaving the establishment Loves attempted to charge my debit card without me being at the location physically or authorizing any purchase $175.00 thankfully my bank declined the transaction and promptly closed my debit card but I see several complaints at this location about the same issue and this location needs to be investigated by the OCC for on going fraud crimes against consumers.
Business Response
Date: 11/25/2024
Hello,

The guest was contacted on 11/25/24 and explained that the $175 hold was place on her card by her bank and that she will need to file a dispute with her bank if the charge does not fall off after 3-5 business days.

Thank you!
Business Response
Date: 12/10/2024
I responded to the customer advising a hold is placed on the account by their bank when a gas purchase is made at the fuel pump.

Customer Answer
Date: 12/14/2024

Complaint: ********

I am rejecting this response because: Business reached out to offer same response that my bank had placed hold on my account which is not accurate I used debit and paid for my entire gas purchase. After leaving Love’s an attempted purchase was made in the account using credit in which an attempted “hold” would have been placed but thanks to my bank fraud features I declined the purchase a new card was issued and I have had no further issues. It is extremely frustrating that the company won’t just look into why these fraud attempts keep occurring at this location and won’t take responsibility. I am not looking for anything just ensure as a consumer we are safe from fraud especially from a business.

Sincerely,

**** *
Initial Complaint
Date:11/11/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear sir, I took the service of Love's travel stop on store **** on 3rd of November 2024, when I was paying the bill then there was a glitch in the machine that's why I tapped my credit card twice over there but the very next day when I checked my statement then it was showing that the payment deducted double times from my account. I raised the issue with my bank also and it is my request, kindly check at your ends also so it could be easily resolved. I have also attached my bill receipt and my bank statement screenshot.
Business Response
Date: 11/12/2024
We contacted the customer via email on 11/12/24 advising them we have forwarded their concerns to the correct department for investigation.

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Love's Travel Stops is NOT a BBB Accredited Business.