Business ProfileforDamerow Ford Company

On May 2nd, 2024 I dropped off my 2020 **** Fusion Hybrid at Damerow ****, to the "Service Advisor" ***********************, for an oil change and a problem with the automatic door handles not working. After dropping it off, I was informed that I also needed a battery replacement, and I was quoted ~$550 for the repairs. When I got back there to pick up the car, they charged me $654.61 with no explanation of why it was ~$100 more, now. I purchased the best extended warranty/service plan that was available when the car was purchased back in March of 2020. It includes things like oil changes and general maintenance. It turns out that the extra ~$100 from this visit was for the oil change, which should have been covered. I did not realize what all the charges were until I got home. I called to clarify, and I got the response that he (***********************) did not realize I had a service plan (even though we discussed it in person). He said he would refund the oil change charges. Today is May 31st and I still have not been refunded. I asked if the other maintenance and charges were covered by my warranty. At that point, **** had very bad attitude and reluctantly said he would look into it. I never heard back about it. The maintenance on the door handles was unsuccessful, so I had to bring it back to get them fixed, which was on Monday, May 13th. I was told it would be ready by Friday May 17th - It still is not ready, 18 days after dropping it off. I have tried many times to contact *********************** to get updates, and he has been slow to respond, and has had a negative attitude. He has not once contacted me with an update, despite delays, and I've not gotten so much as a "Sorry about this" from him. *********************** has a very poor attitude, awful customer service and is just unpleasant.