ComplaintsforNike Inc

Retail Sportswear

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Initial Complaint
09/01/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered from them on JULY Jul 19, 2024 Order # C01419322652 for $79.48 for NIKE DUNKS. I immediately wrote the company and explained I didnt get my order and that it was for a birthday they didnt give me my money back or reship the item I pleaded more than 5 times and was only offered a courtesy code that didnt even work for my order . I am willing to go to court for this matter and explain how my money was just BASICALLY TOOK for Free! I want a full refund that is all if not Ill be requesting more through a court order
Business response
09/02/2024
Hi River,
Thank you for contacting Nike through the Better Business Bureau.
We're sorry to hear about the frustration and confusion caused with your order. Taking a look at our records, I can see that your order was shipped to you with tracking number 1ZYW72270324507225 and was successfully delivered to the address on the order on 7/26/24. However, as a one time courtesy, I have issued a refund for your order. Your original method of payment was refunded a total of $79.48. Please allow 3-5 business days for your bank to process the return of funds.
Thank you again for contacting Nike and have a great day.
Sincerely,
******
Nike
Customer response
09/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**********************
Initial Complaint
09/01/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered some items from Nike on August 9th, 2023. I have never made such an expensive order for $489 dollars on an online order before however, theres a first time for everything. Theres been rain recently in ******** and I was on a trip so all the boxes got wet. I just decided to return the items to Nike so I could get new ones in store. I initiated the return August 15th, gave most of the items to The Nike Store in ************, got refunded for about $375 and the rest was delivered with a receipt and signature confirmation for $100 or so. Nike has does nothing except lie. I wrote a letter to you guys and you guys called me and said youd issue the refund as the one time courtesy. And that did not complete.
Business response
09/02/2024
Hi *****,
Thank you for contacting Nike through the Better Business Bureau.
We're sorry to hear about the frustration and confusion caused with your return. I have issued a refund for your order. Your original method of payment was refunded a total of $106.92. Please allow 3-5 business days for your bank to process the return of funds.
Thank you again for contacting Nike and have a great day.
Sincerely,
******
Nike
Customer response
09/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
08/31/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I made an online purchase with Nike on 08/14/2024 for $209.98. The order was never delivered by *** so I called Nike customer service **** on 08/22/2024 and had them re-order for me because I still wanted the products. The customer service *** duplicated the re-order, so I have been charged 3x the amount of money I ever agreed to pay. It's 08/31/2024 and I haven't seen a cent back. I tried to call Nike to have them cancel the duplicated order before it got shipped and they told me that a cancellation has to happen within 30 minutes, as if I should have caught the mistake that they made. They are practically stealing my money and holding it hostage for an extended period of time due to shady customer service/refunding practices.
Business response
09/01/2024
Hi ****,
Thank you for contacting Nike through the Better Business Bureau.
We're sorry to hear about the frustration and confusion caused with your order. Taking a look at our records, I can see three separate orders, all for the same amount and same items:
Order C01427923338 - Placed on 8/14/24 with tracking number 1Z195FR60394642637. Package re-routed and returned to Nike

Order C01430710517 - Placed on 8/22/24 with 3 tracking numbers:
1ZYW72270333566109 delivered on 8/26
1ZYW72270333559037 delivered on 8/26
730652631490 delivered on 8/26
This order was returned to a Nike Store 434 on 8/31 for a full refund of $209.98

Order C01430705769 - Placed on 8/22 with 3 tracking numbers:
730652631516 delivered on 8/26
1ZYW72270333557342 delivered on 8/26
1ZYW72270333556745 delivered on 8/26

Please note that I have processed a refund for the original order C01427923338 for$209.98 back to your original method of payment. Please allow 3-5 business days for your bank to process the return of funds.
Thank you again for contacting Nike and have a great day.
Sincerely,
******
Nike
Customer response
09/01/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
08/27/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On June ******* I made an online purchase through Nike. 2/5 of those items were delivered to my house. The other 3 were delivered through *** and sent to the wrong house on July *******. I filed a police report, and 3 claims through ***. They have taken responsibility of the delivery being incorrect. They have stated that they issued Nike the refund for my items. I have called Nike on multiple occasion in the past month about my item and emailed them. Through their Nike assist they have said they were not going to refund my money nor reship my items. The customer service representatives have been putting me on long hold times, and have not came up with a resolution. This is a form of stealing. No one is trying to help me.
Business response
08/28/2024
Hi *******,
Thank you for contacting Nike through the Better Business Bureau.
We're sorry to hear about the frustration and confusion caused with the delivery of your order. Taking a look at our records I can see that all items from your order were successfully delivered as intended. The tracking information is listed below:
1Z195FR60387124997 - Contained CW1589-100, marked as delivered on 7/8/24 with photo provided by carrier confirming proof of delivery
9200190188270029395579 - Contained AR4997-410, marked as delivered on 7/9/24
1ZV1151Y0364632605 - Contained SX6899-100, marked as delivered on 7/10/24 with photo provided by carrier confirming proof of delivery
1ZV1151Y0364595923 - Contained DD1391-100, marked as delivered on 7/10/24 with photo provided by carrier confirming proof of delivery
1ZV1151Y0364620994 - Contained BV2721-410, marked as delivered on 7/10/24 with photo provided by carrier confirming proof of delivery
However, as a one time courtesy, I have issued a refund for the items you reported are missing. Your original method of payment was refunded a total of $110.35. Please allow 3-5 business days for your bank to process the return of funds. Also, please note that per our email sent to you on September 8, 2022 we are unable to provide any additional courtesy refunds for Nike.com orders on this account. We can no longer initiate any carrier investigations or provide any further courtesies for returns or packages sent to you. For further assistance you will need to contact the local police department as Nike is unable to further assist.
Thank you again for contacting Nike and have a great day.
Sincerely,
******
Nike
Customer response
08/28/2024

I do not reject the business response but it is incorrect. Per your records the packages were delivered, but they were not delivered to me. Per my photos sent in my police report and *** claim documentation, the packages were not delivered to my house WHICH *** has taken responsibility of. Therefore, I feel Nike is not owning up to this issue as well. I am not at fault for this mishap. Also, the communication between NIKE and *** was unacceptable. I confirmed that the items were refunded back to NIKE so I dont see how it is an issue to reship the items to me again if my money is still being in use. This is more than just a refund issue, I have been a customer of ********************** for years and continue to spend my hard earned money. I refuse to get this type of treatment while supporting this business like I do.
Sincerely,

********************
Initial Complaint
08/27/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Sent a pair of shoes back to Nike that were defective. Followed process and received notice in April claim was approved. Beginning of June, I received an email stating I would get a voucher in 10 days. Never received the voucher have been contacting Nike every few weeks just to get a different story every time and still no voucher in July I spoke to a supervisor who told me that the issue would be escalated and would take 4 to 5 weeks, still nothing. When I called in today, I was told they were still investigating, and it would take another 2 to 5 days when I asked for a supervisor they said there was no supervisor name. They could give me when I asked for an address to file a formal complaint they said there was no address they could give me.
Business response
08/28/2024
Hi ******,
Thank you for contacting Nike through the Better Business Bureau.
We're sorry to hear about the frustration and confusion caused with your Product Voucher. Because you have not received the voucher at this time, I have re-issued it to you for the full $70 in the form of a Digital Nike Gift Card sent to your email. The gift card will arrive in your email within 24 hours. Please be sure to check your spam and promotions folder if you do not see an email within this time period.
Thank you again for contacting Nike and have a great day.
Sincerely,
******
Nike
Customer response
08/28/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Its amazing that the BBB got a resolution for me in a day when I have been trying for months now with Nike. I am so appreciative of the help!

Sincerely,

*************************
Initial Complaint
08/27/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
i am very shocked at Nike. i had an issue with my order i placed from Nike.com. The package was no where to be found after *** marked it delivered. On top of that, the carrier DID NOT leave any photos of delivery & the signature of the package DOES NOT match the order details or anywhere on my account details. I reached out to Nike via their in chat website help on 8/23. This was by far the worse attempt of helping me i've ever witness in my life. To start off, the first ***** i spoke to said they can only process a reshipment & no refund. I refused because i no longer needed the items as they were bought with the intent to giveaway for an event over the weekend. I asked the ***** to transfer me to a manager. This is where things took a turn. After waiting 30 minutes on chat, i was transferred to a nike manager "******". ****** said she will transfer me to another manager that can better help me. I asked why she could not help me as she was a manager. She ignored this questions & transferred me.... to herself! The system kept transferring the chat back to her. She did this 4 TIMES! She was so eager to not help me but the system kept redirecting me to her. Finally, she got rid of me by manually transferring me to another "manger, named "Jonalyn". Having no idea who this was, i asked "who are you"? ******* then proceeded to end the chat. I wasted 1 whole hour doing this. Got no help & got ignored at completely by managers. So after this experience, i called Nike CS on the phone. The person i spoke with understood my situation and said she will escalate my concern and have a refund processed within 48 hours. She gave me a case # for reference. 48 hours passed & nothing. Called back and the now new ***** said that the refund was never processed and they are denying it. They said for a refund they need to process a reshipment and then i refund the shoes. This makes no sense and Nike has done nothing but put me in limbo from the start.
Business response
08/27/2024
Hi ****,
Thank you for contacting Nike through the Better Business Bureau.
We're sorry to hear about the frustration and confusion caused with your order. Taking a look at our records, I can see that your order was shipped to you with tracking number 1ZV1151Y0383862652, which was successfully delivered to the intended address on 8/21/24. However, as a one time courtesy, I have issued a refund for your order. Your original method of payment was refunded a total of $219. Please allow 3-5 business days for your bank to process the return of funds.
Thank you again for contacting Nike and have a great day.
Sincerely,
******
Nike
Customer response
08/27/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
08/26/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I placed an order and it said it was in stock then all of a sudden my order was canceled and it says product no longer available. So what exactly happened to the one that was in stock that I ordered? That should have been held for my order. Nike is absolutely going downhill.
Business response
08/26/2024
Hi ******,
Thank you for contacting Nike through the Better Business Bureau.
We're sorry to hear about the frustration and confusion caused with your order. Taking a look at our records, I can see that your order was cancelled because we are unfortunately completely out of stock for the ****** 1 Low Alt Little Kids' Shoes. We apologize for any confusion or inconvenience caused by this order. When the order was placed, we received an authorization from your credit card company for the amount of $57.48. We do not charge for our online orders until the product has shipped. Since the order was cancelled, we did not charge your account. You may still show an authorization hold on the account, but we processed the reversal on 8/23. Depending on your bank, this may take up to 2-10 business days to be removed from your account. If you are still showing that authorization, please check with your bank. If they request documentation to process the authorization reversal reply to this email with the required documentation, and I would be happy to provide this for you.
Thank you again for contacting Nike and have a great day.
Sincerely,
******
Nike
Customer response
08/26/2024

Complaint: 22195241

I am rejecting this response because:
I have already received my money back, but that does not answer the question as to why it was showing available if it was not available. Even after I purchased them, I went back and looked, and it was still showing. There was some available, so what happened to the shoes that were available when I placed my order
Sincerely,

*************************
Initial Complaint
08/25/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I returned order ?C01407556309 several weeks ago, but still do NOT have my refund!The package was NOT lost, it was delivered to your receiving hub in *******, IN on 7/24/23 at 10pm.*** Tracking: 1Z7V80869019175083 Please see the proof of delivery from the *** Tracking number provided, and it clearly states the shoes were returned back to your Nike warehouse on 7/24/24 at 10:00pm and signed by SOF as full Proof of Delivery fulfilled by ***.Again, this package was received and signed by your receiving department, however, my refund was never provided by Nike and I am missing my refund of $148.75 and it has been over a month, and I still dont have my refund! What is going on?!! I need my money back immediately!
Business response
08/26/2024
Hi *****,
Thank you for contacting Nike through the Better Business Bureau.
We're sorry to hear about the frustration and confusion caused with your return. I have issued a refund for your order. Your original method of payment was refunded a total of $148.75. Please allow 3-5 business days for your bank to process the return of funds.
Thank you again for contacting Nike and have a great day.
Sincerely,
******
Nike
Initial Complaint
08/23/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I went into the Nike store in ********************************** in ******* on Aug8,2024. The Nike Tech my son wanted was not in the store. The sales team member said if I ordered it in store for home delivery I would get it sooner. I placed the order with him he said I would get it in a week. I got an email confirmation of the order. A week later nothing. I called Nike customer service number on Aug. 19th the *** was having trouble understanding the order asked for assistance from someone else and told me I would have it on the 22nd and if not call back. I didnt get it I called back on the 23rd and the *** stated someone put in a cancellation request but the order wasnt cancelled. The *** ****** if I requested the cancellation. I advised I absolutely did NOT and I wanted the items I purchased. The *** stated that because it was placed in store someone from another team would have to help in 3-5 days and that the ******* could not speak to me even though I requested one multiple times. I called the store was told to hold on by the 1st ******* (*****)and the line disconnected. When I called back the next ******* (*******) told me the 1st one was busy and they will call me back there is about 4 *******s on duty currently per Elliana but no one can assist me.
Business response
08/25/2024
Hi *******,
Thank you for contacting Nike through the Better Business Bureau.
We're sorry to hear about the frustration and confusion caused with your order. Taking a look at our records, I can see that due to the delay in your order T08000000340X65, a cancellation request was submitted by the system. Our apologies for the delay, but because of the cancellation, I have issued a refund for your order. Your original method of payment was refunded a total of $189.98. Please allow 3-5 business days for your bank to process the return of funds.
Thank you again for contacting Nike and have a great day.
Sincerely,
******
Nike
Initial Complaint
08/23/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am writing to formally request a resolution for a refund issue concerning my recent order. Below are the details of the situation:Order Details:Order Number: C01375090114 Order Total: $509.52 Items Ordered: 3 pairs of sneakers and 1 basketball jersey Issue Summary:Delivery Issue: The tracking number provided indicated that my order was delivered to my residence, but I did not receive it. I attempted to resolve this issue with your customer service but was unsuccessful. Consequently, I disputed the charge with my credit card company, who provided a provisional credit while investigating.Delivery Resolution: Approximately 3-4 weeks later, I was contacted by someone who had received my package in error and returned it to me. My credit card company recharged me for the shipment after the provisional credit was reversed.Return of Items: In late April, I returned 3 items from this order (Air Max 1 Black and ************************ 6 Yellow, and the Basketball Jersey) at the Nike Outlet Store in ********, **. The total refund amount for these returned items was approximately $375.00. I was informed that the refund would be processed to the original form of payment.Current Status: To date, I have not received the refund for the returned items. I believe the issue may be due to the initial charge being credited and then recharged, which may have caused confusion in processing the refund.Request: Please process the refund of $375.00 to my original payment method as soon as possible. If further information or action is required on my part, please let me know.Thank you for your prompt attention to this matter. I look forward to your response and resolution.
Business response
08/25/2024
Hi ******,
Thank you for contacting Nike through the Better Business Bureau.
We're sorry to hear about the frustration and confusion caused with your refund. Taking a look at our records, I can see that you returned three items from your order C01375090114 at the Nike Store in ****, ******* on 5/23/24 for an intended refund of $403.13to a MasterCard ending in 5853. I can also see that due to the Chargeback that was previously filed on the order the refund was not completed and processed to the intended card. Because of the previous Chargeback, we will be unable to assist with the refund. We suggest contacting your bank and working directly with them regarding your refund.
Thank you again for contacting Nike and have a great day.
Sincerely,
******
Nike
Customer response
08/26/2024

Complaint: 22186379

I am rejecting this response because: all I did was place an order. I will be contacting my credit card issuer to get this resolved, but I'm sure there is something that Nike can do on their end to expedite. In this entire process, I'm the only one that has been inconvenienced. In addition to the number of phone calls and emails that has needed to try to resolve this issue.

Sincerely,

***********************

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