ComplaintsforNike Inc

• Initial Complaint

  09/21/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unresolved

  More info

  Hello I went on ************************** and saw some Nike Air Max 90 shoes advertised for 20% off using promo code FALL20. It also says 23% off of the original $130 price bringing it down to $99.97. There is nothing in the advertising excluding any shoe and nothing saying select shoes or select styles. The Nike design by you is posted in the same location as (all) the shoes for sale advertised for the price above. When I went to check out they tried charging me $150 not including tax so they basically promoted a low headline price to attract customers and then charged more in the purchasing process. I called Nike on 9/21/24 and spoke with ***** then supervisor Jafeth and Jafeth lied and said it is posted select styles only. I told him it is not posted and I took screenshots as evidence. He wouldnt admit the false advertising and said I couldnt speak to nobody above him. All I asked him to do was honor the advertised price of $99.97 for my black and grey custom designed shoe and Janets refused. Again the Nike design by you is on the same horizontal bar at the end of all the advertised shoes so it should be included in the sale price and there is nothing in the ad saying it is excluded from the sale/promo price. I am attaching screenshots as proof. I would appreciate it Nike honors the shoes as advertised and also change the ad so this doesnt happen to anyone else in the future. Thanks

  Business response

  09/23/2024

  Hi *******,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your experience. Taking a look at our records, I can see that you were attempting to purchase a pair of Nike Air Max 90 By You (FZ3984-900) and apply the FALL20 promo code to it. Please note that as per the Promo Code Terms and Conditions, the FALL20 discount is not eligible to be applied to Nike By You items. You can view the Terms and Conditions posted on ************************** here: ****************************************************************************. Please note that as the shoes you are attempting to purchase are not eligible for the discount, we will not be able to apply the discount to those shoes during or after your purchase.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer response

  09/23/2024

   
  Complaint: 22319316
  
  I am rejecting this response because:Hello I dont accept Nikes response because of how it is advertised. In the ad online it does not specifically say that the Nike by You is excluded from this sale. In the ad the Nike by You selection is in the same selection bar as all the other shoes. Therefore it is misleading and reasonably leads a customer to believe that it is part of the sale. Nothing in the ad itself specifically states the Nike by You is not a part of the sale price. Just because you have it in small print under terms and conditions isnt an excuse for how the ad is advertised. I still believe you falsely advertised something for one price and when it is time to check out you charge a greater amount. Because of this I think you should honor my request for the sale price as a resolution. By your admission that the Nike by You is excluded from the promo under the terms and conditions section and not in the ad itself proves that you are admitting that that particular term and condition was not in the actual ad itself on **************************. That to me is false advertising and I dont think my respectful request for you to honor the promo code is an unreasonable one. Thanks and have a good day

  Sincerely,
  
  ******* *******

• Initial Complaint

  09/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to file a complaint regarding a pair of Nike Air Max shoes I purchased earlier this year. I take good care of my shoes and only wear them indoors at the gym for weightlifting. They still look brand new with no wear on the soles or any signs of outdoor use. However, despite this minimal wear, I have noticed a small hole developing on the top of one of the shoes.I purchased these shoes based on online reviews that praised their design for comfort and durability, yet I am concerned that the hole will continue to expand and eventually result in significant damage. Given the high price I paid, I believe this defect is unacceptable for a product of this quality. I am requesting that Nike either repair or replace the shoes, as I cannot afford to keep purchasing new ones every time an issue like this arises.I would appreciate someone from Nike headquarters reaching out to assist me in resolving this matter. Thank

  Business response

  09/23/2024

  Hi ********,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your pair of Nike Air Max 2017 Men's Shoes. We suggest contacting Nike directly at **************, any time from 4:00 a.m. - 11:00 p.m. Pacific Time, 7 days a week so that we can best assist you in establishing a return for a refund or in establishing an exchange if applicable.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  09/20/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Purchase October 14, 2024 Order total $248.90 Disputed amount $200.92 Nike offered free shipping with orders over $50. I never received the items ordered. The shipping company selected by Nike never delivered the order but fraudulently listed in their system as delivered. Nike is liable for this order as the transaction was made directly with them in purchasing products and ensuring I receive the order. Nike is not holding the shipping company accountable or requiring proof of actual delivery. Nike refuses to contact the shipper they choose to investigate or verify. They try to send the buyer/consumer on a task they know we can not successfully complete.I the buyer/ consumer am not able to give preference to which shipping company Nike uses for free or paid shipping. Therefore the shipping company does not recognize the recipient as someone they are liable to. The company/individual who requests and pays the shipper is the responsible party to which the shipper is liable to, ***** is Nike. The company ******/LaserShip has a history of packages stolen by delivery person or packages stolen due to being left unattended in open and unsecured areas and lost packages. This has been brought to Nikes attention not only by myself but other customers. They know there is an issue with the shipper but continue to use them anyway at the customers peril. ********************** does not hold any of the shipping companies they utilize accountable in ensuring or verifying proof of actual delivery. Nike has not attempted to resolve this issue. OnTrac/LaseShip is unreachable by phone, text ****** Nike directed me to reach out make contact myself. I asked Nike for a replacement or refund for the products not received but they refused. Nike has an obligation to either replace or refund the items. Nike is required to hold the shipping company liable for the items if they can not prove they delivered the items and recoup the monetary burden for replacing or refunding my order.

  Business response

  09/23/2024

  Hi ***,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your order. Taking a look at our records, I have verified that your refund requested was processed on 9/21/24. Your original method of payment was refunded a total of $213.67. Please allow 3-5 business days for your bank to process the return of funds. As you have previously been refunded for your return, we will be unable to further assist at this time.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  09/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Returning to store is impossible. Returns in app tell you to pick a city or use your location, but then system auto changes to a random city and so can never finish return. I tried contacting support and support told me I need to have a good enough reason to make a return. Nike policy though is that you can return for any reason in 60 days. Support is out of line and makes return even more difficult.

  Business response

  09/22/2024

  Hi *****,
  Thank you for contacting Nike through the Better Business Bureau. 
  We're sorry to hear about the frustration and confusion caused with your order. Taking a look at our records, I can see that a return was created for your order C01437198250 and a pre-paid shipping label was previously provided to you via email. We suggest using that label to return your pair of Nike Pegasus 41 Men's Road Running Shoes and once we receive and process the shoes a full refund of $140 will be processed to your original method of payment.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  09/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hi Nike,Im currently having a frustrating experience with your company. Each time I call, I encounter issues with the representatives assisting me. On 9/19/24, I reached out to discuss options for defective or flawed Nike Dunks, but I was transferred three times, and each call was disconnected. One agent mentioned they were reviewing my profile notes but then disconnected the call, and no one followed up with me.Could you help me understand whats noted on my profile? I have a 10-year-old who loves Nike shoes, and I need to decide whether to continue shopping with you. Nonetheless, Im not receiving the assistance I need. Please advise.

  Business response

  09/23/2024

  Hi Charmeal,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your pair of Nike shoes. If you purchased the shoes directly from Nike, we'd be happy to assist with a return. Please contact us directly and we'd be happy to initiate a return and provide a pre-paid shipping label for you to return the shoes for a refund. If the shoes were not purchased from Nike, please visit ******************************* for information on how to send the shoes in to our trained inspectors so they can review them for potential manufacturing flaws and then process a potential refund.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer response

  09/27/2024

   
  Complaint: 22309384
  
  I am rejecting and accepting this response because:
  
  you never mentioned whats on my profile, nonetheless I will follow the claim process since they were a gift
  Sincerely,
  
  ******** *********

• Initial Complaint

  09/19/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Dear Nike Customer Service,I hope this message reaches you well. I am writing to discuss a refund issue regarding my return of Nike items valued at around $500, which I sent back on September 11th to you after the box was wet under order number C01435099093.Despite following all necessary steps for the return, I have not yet seen the refund credited to my account. While I understand that processing times can vary, it has now been over two weeks since I initiated the return. My attempts to contact both corporate and general customer service have been frustrating, as Ive unfortunately experienced hang-ups that left my concerns ************** a loyal Nike customer, I have always appreciated the quality and service your brand provides. However, this situation has left me feeling disappointed, as it does not align with the positive experiences Ive had in the past. Timely processing of returns is essential for customer satisfaction, and I believe this issue deserves attention.I kindly ask that you investigate this matter. A prompt resolution would not only restore my confidence in your brand but also encourage my continued support as a customer. I genuinely hope to see my refund processed soon so that I can put this experience behind me and continue enjoying Nike products.Thank you for your understanding, and I look forward to your response.

  Business response

  09/22/2024

  Hi *****,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your order. Taking a look at our records, unfortunately I am unable to verify the receiving and processing of your return. However, as a one time courtesy, I have issued a refund for your order. Your original method of payment was refunded a total of $463.54. Please allow 3-5 business days for your bank to process the return of funds.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer response

  09/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  09/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I made an online purchase on July 13, 2024 on the Nike website. I never received my product. The carrier continued to say it was delayed. Upon reaching out to Nike they refused to refund to ship a replacement product. I don't believe it is fair that they take my money and do not deliver product.

  Business response

  09/22/2024

  Hi *****,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your order. I have issued a refund for your order. Your original method of payment was refunded a total of $56.16. Please allow 3-5 business days for your bank to process the return of funds.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  09/18/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 8/24/2024 I purchased a $50 Nike gift card for my mother-in-law from a Target store located in ************************************* *************************. The following day 8/25/24, she attempted to use the gift card at a Nike store in the **********, ** area. The gift card had not been opened prior to check out and was opened by a Nike employee who was the cashier at the store. Upon scratching the back of the card to reveal the pin #, there was no pin, therefore, the card could not be used. The employee contacted Nike customer service and the resolution was supposed to be that a digital gift card would be emailed to my mother-in-law. This email never arrived. After some time, my sister-in-law contacted Nike customer service to inquire about the status, and Nike customer service told her the gift card funds had been entirely depleted. When she asked how this could have happened, there was no response given and was essentially told that there was nothing that could be done and to contact ******. The ****** receipt specifically states on it that gift cards can not be returned. After going through two rounds with Nike customer service myself also being told nothing can be done, I requested they provide me the information associated with the incident so I had something to show the Target store that I didn't simply just spend the gift card. Nike is refusing to provide this. Additionally, I was at the same Target store a few days ago, and all of the Nike gift cards have been pulled off of the shelf. All other shoe brand cards remain. This is all very suspicious and with a pin being required to use the gift cards, only a Nike employee would have access to this information. So I believe this to be fraud within the Nike company. Even if they didn't steal it themselves, they are very aware of an issue with their gift cards and are selling them anyway. I have an additional attachment showing proof of purchase but too large to upload here.

  Business response

  09/22/2024

  Hi ******,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your Nike Gift Card. Taking a look at our records, I can see that your gift card ending i n1576 currently has a balance of $0. Unfortunately, since Gift Cards are treated like cash, Nike is not responsible for lost or stolen cards. If you did not use the Gift Card and advise the authorities, they can contact us and we will provide any information that we have. However, as a one time courtesy, I have sent a replacement digital Nike Gift Card to your email for the $50. The gift card will arrive in your email within 24 hours. Please be sure to check your spam and promotions folder if you do not see an email within this time period.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer response

  09/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory for my immediate issue.  I do think that it is Nike's responsibility to re-evaluate their gift card program as it clearly has many flaws.  For them to treat the asset as 'cash' on their books is fine, but as a consumer, it simply is not the same since it requires a pin to access the funds.  
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  09/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am being denied service to buy merchandise on sale for frivolous reasons. I received an order with no problem on 9/17/2024. I liked the item and attempted to order a similar problem online on 9/17/2024. I called to alert *** *** that a sister company was denying my purchase claiming billing info was incorrect though I confirmed with my back it was correct, the money was debited and the address was even adjusted. Not sure why Nike is blocking orders with purpose and when you call for assistance the denial department doesnt truly exist. This is a special gift that cannot be purchased in store for discount. The purpose of business is to buy a product.

  Business response

  09/24/2024

  Hi Cusha,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your order. Taking a look at our records, I can see that there is nothing in our system that would prevent you from placing orders in the future. We apologize for your experience with your order C01437557810 being cancelled shortly after placing it. Also, you may still show an authorization hold on the account, but we processed the reversal on 9/18.  Depending on your bank, this may take up to 2-10 business days to be removed from your account.  If you are still showing that authorization, please check with your bank.  If they request documentation to process the authorization reversal reply to this email with the required documentation, and I would be happy to provide this for you.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  09/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I purchased a pair of Nike Air Max **** II NDDC on June 13, 2024, and received them on June 17, 2024 (Tracking Number: ************). Unfortunately, the felt on the left shoe, just above the toe area, has already worn through. Given the cost of these shoes, I expected them to last longer than 90 days. They were only worn a few times a week in an office environment.When I contacted Champs, they redirected me to Nike, which was frustrating, as the only reason I purchased from Champs was because Nike typically doesnt have my size in stock for the styles I prefer. After finally reaching someone at Nike Corporate, I was told I would receive an email that never arrived. I then attempted to file a claim through the website but found no clear instructions on where to send the shoes or how to return them to Nike.Ive owned hundreds of Nike products over the years and have only encountered a few issues with workmanship, but this issue manifested after just 90 days. If I dont receive a proper resolution, rather than being told to return them at my own expense with no guarantee of credit or replacement, I will dispute the charge with my ********** and file a claim in small claims court. I am also preparing to file a complaint with the Consumer ************************* and the Bureau of Consumer Protection.Companies must be held accountable when their high-priced products fail prematurely, and they dont take care of their customers.

  Business response

  09/22/2024

  Hi *****,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your Nike shoes. Taking a look at our records, I can see that a Claim has been initiated and that an email with information on how to submit a Claim for inspection. I can also see that a response was received from you indicating the specific shoe and store it was purchased from as information necessary for the Claim. We suggest following the steps provided in the email and available on ******************************* so your shoes can be reviewed by our trained inspectors for potential manufacturing flaws and any possible ensuing refunds.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer response

  09/22/2024

   
  Complaint: 22301790
  
  I am rejecting this response because: Your website does not say where to ship it to. I am aware there is a claim number but no other information is provided. I am also assuming I have to spend additional funds to get the failed product to you. Is there reimbursement for that? 
  
  Sincerely,
  
  ***** *****

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