ComplaintsforNike Inc

• Initial Complaint

  03/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello. On January 6th, I received exclusive access to buy ************ retro sneakers. This so called access is rare as you know or may not know, buying shoes is hard nowadays. I received my order which was defective. Biggest problem being the left shoe was a smaller size than the right shoe. I requested for an exchange and was lied to at first being told that I would be able to. Then once it was time for me to ship them out they conveniently sent me a label and said there was nothing they can do. I shipped my shoes out for a refund on February 6th. Meanwhile while I wait for the tracking number (1Z5X229A0393642518) to become active they once again without failure lied to me and release the same ****** sneakers ****** pairs that is, to the public once again. Im quite frustrated due to the fact that Im being lied to and also knowing theres no way Im the only one right? So time passes and I wait until the shoes are finally delivered. It wasnt until February 28th that they were received. I get an email from the very rude and unhelpful representative named ****** located in the ********* ** facility. The email stated that the shoes were not in the box I sent but only the bubble wrap I sent them with. I sent them with tamper evident tape and ****** didnt bother proving if it was cut or not beforehand. ****** at Nike thinks its okay to just send me a single angle of a box with bubble wrap and say no shoes, no refund. I sent ****** clear extensive proof that I sent the shoes including a drop off receipt. Its very obvious to me that once again Nike is unaware of its surrounding sand allows there products to be stolen which puts me at the face of the blame. I KNOW that this is ridiculous. I will not stand for it. I will receive my refund of approximately $190 for the negligence, disrespect and stress Ive received from Nike instead of the shoes I just wanted to wear. Why is it so hard to actually help somebody out and just act like a robot. Absolutely brainless.

  Business response

  03/08/2022

  Hi Jake,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with your pair of ****************** Men's Shoes. Taking a look at our records, I can verify that our team received an empty box only bubble wrap enclosed. However, as a one time courtesy, I have issued a refund for your order.  Your original method of payment was refunded a total of $190.  Please allow 3-5 business days for your bank to process the return of funds.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  02/27/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  on 2/27/2022 I ordered a pair of shoes from NIKE ONLINE. when I placed the order entering the proper address after getting my receipt I noticed the apartment number had changed. I respondeed within the 30 minutes to cancel or change the apartment number through chat first. Chat refused to do either saying I was over the time limit and they would send an email for cancellation. No email to cancel ever arrived. I called into to customer service spole with Savanah who said she couldnt help. I asked for a manager then. She said they wouldnt help and according to her she couldnt transfer the call until her manager gave her the number to transfer to. This went on for almost ************************************************************************************** basically acting llike I was forcing her to do her job. It was and is the worst customer service on the planet. after 15 minutes i told her to get her supervisor on the phone . She finally hung up on me totally disconnecting me once again and refusing to either change the apartment number, or cancel the order and never sending the email out that would allow me to cancel the order , change my password on my account. This is the worst customer service I have had ever , no resolve to any issues and both reps were the worst . Savanah actually acted like I was a pariah and she hated her job .

  Business response

  03/08/2022

  Hi *****,
  Thank you for contacting Nike through the Better Business Bureau regarding your experience.
  We're sorry to hear about the frustration and confusion caused when speaking with our consumer service team. We appreciate you as a member of the Nike community, and your passion for sport.  Thank you for taking the time to provide us with your feedback.  We'll be providing it to the correct department and leadership teams.  If you have any further feedback to provide, I'd be more than happy to capture this feedback and share it with the appropriate leadership team. Also, I can see that you were refunded in full for your pair of Nike Tanjun Women's Shoes. Because of that, we will be unable to further assist with this order at this time.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  02/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased the Nike tech sweatpants in **** back in October and the pants have holes in them. My son wore them to school and came home and the holes was in the **** area. All he did was sit in his classes and then I picked him up and took him home. The cost of just the pants alone they shouldn't be ripping just like that. I had purchased the Nike tech blue pants and jacket in December for Christmas, and I had to take it back in January because the word NIKE had come off and Champs took it back because it was under 45 days of purchase. I very disappointed in the quality of Nike because the pants cost $127.00 so these things shouldn't be falling apart like this.

  Business response

  03/01/2022

  Hi Kesher,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused by your pair of Nike tech sweatpants. We appreciate you as a member of the Nike community, and your passion for sport.  Thank you for taking the time to provide us with your feedback.  We'll be providing it to the correct department and leadership teams.  If you have any further feedback to provide, I'd be more than happy to capture this feedback and share it with the appropriate leadership team.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  02/24/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Placed an order from nike.com. i never got my order. Contacted Nike to report the issues, they would not assist and wrote me an email saying i have an alternate account (WHICH I DO NOT). Order was placed on 2/17/2022. I NEVER GOT MY SHOES. I have camera at my home and no package was delivered but i was still charged and accused of having another account when THAT NOT TRUE AND I HAVE NO CLUE WHAT THERE TALKING ABOUT.

  Business response

  03/01/2022

  Hi *****,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused by the lack of delivery of your order. As a one time courtesy, I have issued a refund for your order.  Your original method of payment was refunded a total of $214.  Please allow 3-5 business days for your bank to process the return of funds.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  02/22/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order C00709044853 on Nike website. For this order, there is no logistics information for a long time and I never received anything. I am very anxious and worried. I need a refund of the order as soon as possible.

  Business response

  02/23/2022

  Hello,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with the delivery of your order. Per our previous emails to your alternate accounts, we are unable to provide any further courtesy refunds or reshipments for returns, missing items, or missing packages. Once returns are received at our warehouse processing generally takes 3-5 business days. All future returns will need to complete all the steps of the return process at the warehouse before a refund is issued. We will also be unable to override the results of our warehouse's inspection. Additionally, we can no longer initiate any ********* investigations or provide any further courtesies assistance for packages reported missing after the courier reports the shipment delivered. For further assistance, you will need to contact ********* about your shipments status as Nike is unable to further assist.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  02/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am writing to you regarding my nike online order C00725484063 for the amount of $1480.85. All items from this order were sent back to the store using a prepaid *** label tracking 1Z7V80869018941345. But in the process of transportation, something happened. The package was sent on 01/07 and it has not yet been delivered to the recipient. Nike refuses to refund my money for my order because the package was not received at them returning center. They ask me to contact *** and resolve it with them. But my appeal to yups did not lead to anything. There I was informed that the parcel was lost in transit, but Nike should refund the money to me, since they have a contractual relationship with him. As a result, I can not get my refund in any way.

  Business response

  02/28/2022

  Hi Max, 
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused by your return. Due to activity across multiple accounts, we will be unable to provide any further courtesy refunds or reshipments for returns, missing items, or missing packages on this order or future orders.  Once returns are received at our warehouse processing generally takes 3-5 business days.  All future returns will need to complete all the steps of the return process at the warehouse before a refund is issued.  We will also be unable to override the results of our warehouse's inspection.
  Additionally, we can no longer initiate any ********* investigations or provide any further courtesies assistance for packages reported missing after the courier reports the shipment delivered.  For further assistance you will need to contact ********* about your shipments status.
  I recommend future returns of multiple items or high value be taken to a retail Nike location.  You can confirm the refunds issued with a local Nike athlete, and your refund will be issued quicker than when you ship the return to our warehouse. If you do choose to mail items back to us, we recommend you use the shipping label associated with the specific return and to only use that label once.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  02/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On january 12th I made an order from Nike.ca in the amount of $2,973.14. I decided to return the order through mail with the return label provided by nike. Tracking #**************** shows delivered since the 26th and I still haven't gotten my refund.Now, I've contacted Nike and they came back saying they never received my return and won't refund me. I am shocked, I've returned the entire order and need my money back. It's also been over 3 weeks since I've returned my order. I followed up with them and they've advised they will investigate however I doubt that will go anywhere. Please refund me my money.

  Business response

  02/23/2022

  Hi Alex,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion cause with your refund. Taking a look at our end, I can see the order was refunded in full back to the original method of payment on 02/22/22. Please allow 5-7 business days for your bank to process the return of funds.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  02/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I placed two orders C00753192754 C00753012602 on the official website of Nike. The two orders were returned by Nike, but I have not received the refund. I contacted the customer service many times, and they told me that the refund had been processed. Then I checked the gift cards I used, but I found the gift cards were locked. Please release them and refund to me.

  Business response

  02/22/2022

  Hello,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with the cancellation of your order. Taking a look on our end, our records show that these gift cards have been placed on an indefinite hold due to suspected fraud. Per Nike gift card terms and conditions. Please return the place or person of purchase for further assistance.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  02/12/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I order a pair of shoes that got delayed.. then said they were delivered on 02/07/2022 @2:37 pm. I checked my cameras for that time the shoes NEVER came. I reached out to Nike, they basically said they didn't care. Wait until the 10th so I reached out to them on 02/12/2022 & they still won't help. Even when I said I could provide footage for the time frame. All I want is the shoes reshipped and require a signature if possible. They will not help!

  Business response

  02/17/2022

  Hi Shan,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused by the lack of delivery of your pair of Nike Air Huarache Men's Shoes. As a one time courtesy, I have issued a refund for your order.  Your original method of payment was refunded a total of $129.90.  Please allow 3-5 business days for your bank to process the return of funds. Also, as this address has experienced multiple cases of missing shipments, we recommend you consider using a different shipping address or request your orders held at ********* hub where an ID would be required to pick up your shipment.
  Please note going forward we will be unable to provide any further courtesy refunds for missing items, orders, or returns. All requests will need to go through the formal return processes, shipping tracer investigations, or other request related process before refunds are issued.
  In the event the original package delivers or found we would need to work out arrangements with you to either return the items received or re-**** you for the items.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  02/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I returned a pair of Nike sneakers on 1/9/22, the sneakers were received by Nike on 1/14/22 and I was told via email that I **** receive $142 via Paypal. Its almost a month now and I have not received my money. I have spoken via chat feature three times to reps for the Nike company. And each time I am told I will receive my refund but still no money. Now they are telling me that an elite company rep will reach out to me in 5-6 business days. I do not understand why they are giving me the run around,

  Business response

  02/17/2022

  Hi ******,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with your $142 refund. Taking a look at our records, I can see that the refund was processed on 02/12/22 back to your PayPal account. If you are unable to see your refund, we suggest you work work PayPal directly.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩