ComplaintsforNike Inc

• Initial Complaint

  09/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In March/April 2021 I purchased a pair of shoes by Nike for my 5 year old son. Both some of the shoes started coming off after 3 months. The shoes costed me 70$. I sent the shoes In for verification which costed me another 40$ of shipping. The verifications established that it was damage due to a sharp object which is completely impossible since my 5 year old does not play with sharp objects and one shoes sole is half off and the other is starting to come off. Impossible that it is damage other than accelerated wear because they are both damaged at different degrees with the same problem. The shoes were sent back and they said I would have to spend another 40$ to recheck them. Now I have spent 110$ on a pair of shoes that have lasted 3 months with unacceptable explanation.

  Business response

  10/05/2021

  Hi Yonit,
  Thank you for contacting Nike through the Better Business Bureau regarding your shoes.
  We're sorry to hear that your pair of Nike ******************* Aura 2 (ps) Little Kids didn't last as long as you would like. When an inspection is conducted our team inspects the entire shoe as a whole, not just the flawed area. Inspecting the shoe, as a whole, allows us to determine the amount of wear; as well as any other key indicators that would help explain the reason for the issue. 
  Upon inspection of your shoes it was found that the soles were worn smooth in multiple places, indicating a significant amount of wear. The life span of a shoe can vary dramatically depending on the activity it is being used for, the frequency in which its worn and even the condition it is being stored in. Using a shoe for an activity it was not intended for will also greatly reduce the life span of the product. 
  The overall condition of your product would suggest that one, if not more of the above mentioned factors impacted the life span of your product. I understand you may have expected more from your product, however, this is not something we cover under our claims process as it is not a flaw with the product itself, but rather due to use.
  If you have additional questions regarding this order feel free to reply to this email, or don't hesitate to call Nike.com **************** at **************, any time from 7:00 a.m. - 4:00 p.m. Pacific Time, 7 days a week.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer response

  10/05/2021

   
  Complaint: 15909023
  
  I am rejecting this response because:
  Hello,

  you are telling me that a 5 year old is doing excessive activity to cause extensive wear to a shoe therefore lasting 3 months. That is a disgusting lie and misrepresentation of facts. Children are in school a few hours a day, mainly sitting at a desk in school. This is a complete disgrace to Nike company having your nonsense excuses to cover garbage quality shoes at high prices. I am extremely disappointed and will not accept being told a 5 year word a shoe for 3 months causing both soles to come off I would like my refund I am horrified to have bought a Nike product and will never again. 
  Sincerely,
  
  ***********************

  Business response

  10/11/2021

  Hello Yonit,
  Thank you for responding to our email. Again, after a review of the product you sent in, I concur that our inspectors initial decision was correct. The issue with your product was not a result of a material or workmanship flaw with the product. I understand you may have expected more from your product, however, this is not something we cover under our claims process as it is not a flaw with the product itself, but rather due to use. Please note that Nike considers this matters closed.
  Thank you and have a great day.
  Sincerely,
  ******
  Nike

  Customer response

  10/13/2021

   
  Complaint: 15909023
  
  I am rejecting this response because:

  There has been no resolution to this issue. The products manufactured by Nike are a low terrible quality that even a 5 year old can wear it away in a few months. That shows a lot about quality control, workmanship and client satisfaction. A company can spend multimillion dollars on advertising deals with celebrities, but to their lowly clients that purchase their poor quality products they cannot even satisfy. Nike is a company run by greed. They are also liars telling me initial dss add mage was from a sharp object then saying it is due to wear. Dishonest employees. I do not know who this ****** is but he does a good job representing a dishonest pitiful company like Nike. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  09/23/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On 23 Sep 21, I call at approx. 0945, inquiring about a order (************) I placed. I had the unfortunate experience with a Rep named "Kriss" and then "Friday". Both were rude and unprofessional to say the least. Both female agent wanted to over talk and raise their voices which looks to be the common practice at Nike. I really would like someone to review both calls and see if you would want to be talked to in such a Vile manner. As a retired combat veteran, no one should be talked to in such a unprofessional manner, Both women appeared to have a feministic tone and desired the need to be right. Nike has reached rock bottom with such ignorant reps to handle calls.

  Business response

  09/27/2021

  Hi *******,
  Thank you for contacting Nike through the Better Business Bureau regarding your experience.
  We're sorry to hear that you had a poor experience when speaking with our consumer service team. We appreciate you as a member of the Nike community, and your passion for sport.  Thank you for taking the time to provide us with your feedback.  We'll be providing it to the correct department and leadership teams.  If you have any further feedback to provide, I'd be more than happy to capture this feedback and share it with the appropriate leadership team.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  Steven
  Nike

  Customer response

  09/27/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  09/18/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Nike claim ********. Nike sent me back a pair of shoes with quality issue via ****** I didn't receive them. ***** told me only Nike as a sender could request an investigation. Nike refused to take any further action. I don't wanna Nike to take responsibility for the missing package, I just need Nike's help to file a claim on *****, so ***** could trace the package. THanks

  Business response

  09/22/2021

  Hi *****,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration caused with your Claim. Per our terms and conditions (https://www.nike.com/help/claims/terms) Nike is not responsible for packages that are lost or stolen once in the the possession of the shipping carrier. Therefore, there is nothing we can do going forward for this claim and it is not within our terms and conditions to start a tracer investigation for this.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer response

  09/22/2021

   
  Complaint: 15881605
  
  I am rejecting this response because:Nike refused to open a claim with fedex.
  
  Sincerely,
  
  *******************

• Initial Complaint

  09/16/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I made a purchase with Nike.com over a month going on 2 months ago. The company allowed the worst delivery company in the world to deliver my package. I never received my package because the delivery company never follows instructions. I had my package held at the facility so I can pick it up. Suddenly, the day that Im going to pick up my package its damaged and discarded. The delivery company nor Nike contacted me in regards to my package. Ive been asking for a refund for my items since September 9, 2021 and still have not received my funds.

  Business response

  09/22/2021

  Hi *********,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration caused with the delay in your refund. Is the card ending in **** still active? If not, we will only be able to issue the balance of $104 on to a Nike physical gift card. The physical gift card will be shipped to: **********************************. Please confirm the shipping address so that we are able to begin the refund process. Also, I can see that one of our teammates reached out to you in a separate email. We suggest you respond to that email as well for further assistance.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer response

  10/08/2021

  I made a purchase a few months ago with this company. Unfortunately, they have opted to use a poor delivery service. According to the delivery service my package was basically sitting at their facility for some time and all of a sudden was damaged. They discarded my package without informing me. Nike didnt have the decency to inform me either. I contacted Nike several different times fir a refund which they are basically refusing to send me at this point. As you can see in the attachment is a signed document from my banks fraud/card services there as been no attempt from this company to refund my money which Ive been asking for since the beginning of September.

  Business response

  10/11/2021

  Hello *********,
  Thank you for contacting Nike through the Better Business Bureau regarding your refund.
  We attempted to refund your order for the $104 back to the original method of payment, which was a **** card ending in ****, but unfortunately we were unable to. Because of that I have issued a refund for your order in the form of a physical Nike Gift Card.  Our system is generating a new physical gift card for the refund of $104.  This gift card will be shipped 2 day air to the **************************************** address.  The order number for the gift card is O810826593  You should expect to receive the new gift card in the mail in 4-6 business days.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer response

  10/19/2021

  This is my third time reaching out to you all in regards to the wrongdoing from this particular company. I have been requesting for my refund to my origina payment method for going on 2 months now. This company is literally refusing to give me my money back. Lying saying theyve tried to refund it back to my card. Is long with this third company I have taking it upon myself to file a police report. This is ridiculous and unprofessional and Im looking to get this to the media ASAP. There is absolutely no way in h*** they think they can basically take someones money and not give it back because of poor services from third party company theyre using. I have once again attached the document from my bank stating that there was never a refund issued from Nike and they also have no authority to block/send anything back. I will also be attaching my emails from Nike.com showing I was only issued a refund email recently not saying back from the several time I contacted them in September.

  I want a refund of the payment I made back to my acct and send the documentation were its stating my bank is blocking the transaction/or lawsuit

  Business response

  10/20/2021

  Hi *********,
  Thank you for contacting Nike through the Better Business Bureau.
  Taking a look at our records, I can see that your refund of $104 was processed to a physical Nike Gift Card that was mailed to you with tracking number ********************** showing as having been delivered on 10/19/21. Because you have already been refunded for this order, we will be unable to further assist. Please note that Nike considers this matter closed.
  Thank you and have a great day.
  Sincerely,
  ******
  Nike

  Customer response

  10/21/2021

  Complaint: 16039911
  
  I am rejecting this response because: I can politely send that card back. What do you think your saying? You basically stole my money and refunded how you wanted to which Im more then sure is unlawful. I never asked for a gift card I asked fir my money since September 9, 2021. Along with not wanting to refund my money back to its payment you have the audacity not to show proof that my bank blocked the transaction. Thats called stealing so there will be a police report filed and I will be taking this issue to the media. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  09/15/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed an order on July 06, 2021 for tennis shoes. The order still has not been shipped as of September 15, 2021. I have called multiple times requesting a refund and have been told for the last three weeks this will be done which is untrue. The representatives have promised the resolution team will review my case and call me back, this has not occurred. $180 is being held for a product that was never sent to me. Order #************

  Business response

  09/20/2021

  Hi ******,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused by the delay in the completion then delivery of your pair of KD13 By You Custom Basketball Shoe. Unfortunately, we do not have any updates to provide regarding the completion of your order at this time. If you would like to cancel your order and receive a full refund back to the original method of payment, please respond directly to this email and I will begin that process for you.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  Steven
  Nike

  Customer response

  09/21/2021

   
  Better Business Bureau: yes, please refund my money I have requested a refund multiple times 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  09/15/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed an order from Nike for 10 basketballs to donate to a youth league and I ordered the wrong size, I sent the ***** back the same day and Nike Received the ***** back on 9/3/21 at 11:10 am and today is 9/15 and Im being told that the exchange order has not shipped yet because the return has not been inspected. Ive spoken to 5 different people and no one can give me any answers about my $518 order. Meanwhile the youth league cant proceed because they dont have any basketballs. Im shocked at how poor the customer service is at this reputable company!!!

  Business response

  09/20/2021

  Hi *******,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion regarding your exchange for the correct size Nike Elite Championship Indoor Basketball. Taking a look at our records, it appears that the exchange order for the size 7 basketballs was mistakenly cancelled on 09/18/21 and unfortunately we are unable to create a new order for you. Because of that, I have issued a refund for your order.  Your original method of payment was refunded a total of $518.08.  Please allow 3-5 business days for your bank to process the return of funds. Also, please accept this one time use promo code for free next day air: 
  Free Next Day Air Shipping: USCSNDJ1E3YT6Q
  Expiration Date: 03/20/2022
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  09/15/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I returned my order C00649541827 using the prepaid label of 1z7v80869026893909 because the order arrived late and it was gift. It shows successful delivery on 8/27/21. I STILL have not received a refund or update on my return despite numerous attempts to chat with their customer service team online who tell me to just to wait. Please provide me an update on my return and when I can expect a refund.

  Business response

  09/20/2021

  Hi *****,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused by the delay in your refund. I have issued a refund for your order.  Your original method of payment was refunded a total of $532.27.  Please allow 3-5 business days for your bank to process the return of funds.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  09/14/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I placed an order in July for a pair of customized basketball shoes. I have experienced delays since then. There has been no communication or attempts to help me cancel my order. I needed these shoes when I ordered them. The season is now over and I still have yet to receive the shoes. When I call customer service they have no solutions other than to wait until October 3rd. The item is in Vietnam in a factory that is shut down due to Covid. The lack of care for their customers is highly unprofessional and the lack of professionalism while taking my calls about the same issue is completely horrible. I have waited 3 months for an item that I no longer need. I just want a refund.

  Business response

  09/16/2021

  Hi *****,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with the delay in the completion and delivery of your pair of PG 5 By You Custom Basketball Shoe. At this time, unfortunately we have no updates to provide you about your order. If you would like to cancel your order and receive a full refund of $141.70 back to the original method of payment, please reply directly to this email and I will happily start that process.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  Steven
  Nike

  Customer response

  09/16/2021

  I would like a dull refund.  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  09/13/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  2nd non delivered package with LaserShip. Order# C00663996545 was placed and tracked as pending delivery until on 9/62021 at **** ET. I initiated an investigative claim with the courier, Lasership, and was never followed-up with. This was an exclusive access event for an early release show. Now I dont have the product as expected, again. Lasership is useless so I am loaning Nike money without interest because I dont receive my product when expected and have to initiate the claim process each time.

  Business response

  09/20/2021

  Hi ******,
  Thank you for contacting Nike through the Better Business Bureau regarding your Nike order.
  We're sorry to hear about the frustration and confusion caused with your pair of ****************** Men's Shoe not being delivered. Taking a look at our records, I can see that your order has been refunded in full for the $203.78 back to the original method of payment on 09/13/21. Because of that, we will be unable to further assist with your order at this time. We suggest contacting the carrier once you receive the tracking number for your order and request that it is held at a shipping hub for you to personally pick up. Also, please note that you can try to purchase the ****************** Men's Shoe again on 09/25/21 by following this link: https://www.nike.com/launch/t/air-jordan-5-moonlight
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer response

  09/20/2021

   
  Complaint: 15861923
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer response

  09/27/2021

  A refund is not an acceptable resolution for this mistake. This is the second occurrence and the product was an exclusive access shoe that in the system shows that was purchased and I was ineligible to attempt a replacement. I would like a replacement pair of shoes as an exchange.

• Initial Complaint

  09/13/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered Nike by you custom shoes on July 15th and still have not received the shoes. I have called customer service multiple times and no one gives any answer besides "hopefully they'll be shipped soon" and that they can't refund my money. If there's an issue with the factory because of covid that's fine and very understandable but you should refund people their money. My order number is ************.

  Business response

  09/16/2021

  Hi ***,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with the delay of the completion and delivery of your pair of Nike Air Force 1 Low By You Custom Men's Shoe. I have verified that your refund requested was processed on 09/14/21.  Your original method of payment was refunded a total of $119.49.  Please allow 3-5 business days for your bank to process the return of funds.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  Steven
  Nike

  Customer response

  09/16/2021

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩