Complaints

This profile includes complaints for Les Schwab Tire Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Les Schwab Tire Center

  20900 Cooley Rd Bend, OR 97701-3406

• 

  Les Schwab Tire Center

  2630 Balls Ferry Rd Anderson, CA 96007-3506

• 

  Les Schwab Tire Centers

  650 W Silver St Elko, NV 89801-3834

• 

  Les Schwab Tire Centers

  3290 Fountain Way Winnemucca, NV 89445-3623

• 

  Les Schwab Tire Center

  450 Fairway Dr Galt, CA 95632

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled an appointment at ********************************* to install new tires. These were my own tires given to me. The tires were brand new (less than 200 miles) and came off a 2025 Sprinter van. The tires were to be placed on my **** Transit 250. Les Schwab put on one tire to ensure it would fit, which it did. Then before putting on the other three tires, the manger said the tires are not rated for weight of the **** Transit and said I would need to buy 10 ply tires rated for the Transit. I purchased these tires and returned the other ones to the person who had given them to me. Several days later, I learned that the tires I had brought in and the tires I purchased at Les Schwab are both 10 ply heavy load E rated. The manager intentionally lied to me in order to sell me the new tires. Calls and email to customer service have not been returned. This is a bait and switch and outright deception in order to get me to buy Les Schwab tires. I have been a customer for 25 years but will never go to the business again.

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Les Schwab Tire Center **************************************************************************************** Date of **************** March 8, 2025 **Date of Complaint Submission: March 25, 2025 On March 8, 2025, I brought my vehicle to Les Schwab for an oil change, tire rotation, and tire siping. When I picked up my car, I immediately noticed steering issues but dismissed it, thinking it might be in my head. However, by Monday (March 10), during my commute, the misalignment was severe and evident enough to confirm my suspicion. I immediately called Les Schwab when I got to work on Monday to let them know the alignment was off since being worked on and they told me to bring it in on Saturday. Unfortunately, I couldnt return the following Saturday (March 15) due to illness, so I brought the car back on March 22, 2025. I did have to drive my car to work for those two weeks. Upon returning, the service advisor (****) insisted the alignment issue was unrelated to their work, claiming alignments should be checked yearly, implying neglect on my part, and contradicts industry standards. Per Bridgestone, ********* and most automakers, alignments are only needed after impacts like potholes or if symptoms arise like the car pulling. I can confirm I did not hit any potholes or curbs. Despite this, the business refused to take responsibility and charged me **$141.06** to correct the alignmenta problem that did not exist prior to their work. I requested that the business cover the cost of the alignment repair since their service caused the issue, but they denied accountability. I am also concerned that my knowledge of my vehicle was dismissed due to an unconscious bias. I expect to be treated with the same respect and credibility as any other customer. Charging anyone to correct an error that their service caused - while implying the issue was my responsibility - is unacceptable. I am seeking a full refund of the $141.06 alignment charge and an acknowledgment of their error.

  Business Response

  Date: 04/02/2025

  BBB Case ID ********
  We regret Ms. ***** had a negative experience at ************************************************ Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.  
  ********************** would like to work with Ms. ***** to resolve the concerns raised with your office. If the customer could please contact our store manager, ******, directly at ************, he will attempt to resolve her concerns.
  
  

  Customer Answer

  Date: 04/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shop performed work on a tire and improperly installed a lug nut. Right after vehicle was picked up the caliper has suddenly ceased and needs replacement that Les Schwab is refusing to admit any wrongdoing or responsibility over. Issue was noticed immediately after picking up the vehicle after repairs done

  Business Response

  Date: 03/27/2025

  BBB Case ID ********
  We regret that Mr. ****** had a negative experience with the Sherwood, Oregon Les Schwab tire center. We take customer reports seriously and work diligently to immediately address customer concerns.
  According to *********************** records, Mr. ****** brought his 2016 ****** ********* to the tire center on February 20, 2025 to have front end suspension and brake work performed. At this time, one wheel stud on the left front was seized and needed to be replaced. Most ******* have a wheel stud thread pitch of 12x1.25. This is a very fine thread pitch that causes ******* to have a reputation of seizing lug nuts. Due to this nature, our tire center technicians replaced the stud at no charge to the customer. 
  On March 15, 2025, the customer returned and stated that the stud on the right front was longer than the rest, causing the caliper to seize up. Our store manager inspected the vehicle and found that there was one open ended lug nut on the right front rather than a close-ended lug nut. This allows the stud to protrude past the end of the lug nut making it appear longer. That is not the case, it is just a different style of lug nut. After further inspection, it was found that the brake caliper is locking up. This is an internal issue with the caliper. That being said, the braking issue the customer experienced would have no correlation to the replaced stud and lug nut. 
  The store manager did find an extra ****** lug nut that matched the rest to install for the customer so they are all the same. The customer got very irate at the store and belittled employees. The store manager attempted to explain that there is no possible way that there is any correlation between the lug nut and the brake caliper, but the customer was not understanding and calling the employees names. The store manager wanted to offer a gesture to the customer but did not get the chance to because of Mr. ******* irate communication.
  Although Les Schwab respectfully disagrees with the allegations in this report and are unwilling to resolve his concerns for what he asks, we would like to assure Mr. ****** that we are committed to providing the best products and customer service possible.  
  
  

  Customer Answer

  Date: 03/27/2025

  
  Complaint: 23068333
  
  I am rejecting this response because:

  The response provided is completely inaccurate and now this business is using slander and downright lies to further justify their position. First and foremost, my only communication with this store was over the phone, yet the responder states I belittled employees, as in multiple, at the store itself which is a 100% false. Furthermore, the manager didn't inspect my car as mentioned - a regular employee did as the manger even told me himself he was away from the store that day at a charity event - yet another lie. The only employee I spoke with, over the phone, was never belittled. When I was told about needing to pay even more money to this location to fix the issue they caused and questioned why even more repairs were needed (new tires) that was not noted during my initial visit a few weeks prior, the employee simply stated he would have a manager call me to explain things further. Not once did I belittle this employee over the phone. Later, the manager called me back and instead of even listening to me, just went down a list of repairs they recommended. When I explained my issue with the caliper and how I wanted it to be fixed at no cost, the manager simply stated the lug nut would never cause an issue even after I explained that from the moment I picked up my vehicle there was a noticeable burning metal smell and the tire vibrated as I drove, clearly indicating damage done by their shop by improper mounting of the tire. The description of the lug nut is false, the lug nut in question was the exact same lug nut that came with my vehicle when I purchased it - it simply was installed improperly when they put the tire back on, something the shop failed to even notice before releasing the vehicle back to me. And finally, the manager never once gave any indication of wanting to offer a gesture. He simply dug in his heels, denied any responsibility and stated I needed to pay for repairs. Finally, it has since been found that after initially opening up this complaint, further damage was found to have been done by this store during the repairs performed on February 20th. I had to take my vehicle back in two days ago - march 25th - as a large amount of noise was coming from a rear end tire, the same one the shop listed in this complaint replaced shocks/struts on. It was found by that a critical bolt was never put back on during the replacement of my shocks/struts. While that repair was done at no cost since this shop failed to perform the installation correctly, it lends further credence to my initial claim that this shop failed to perform proper care to my vehicle that resulted in a failed caliper and parts not installed properly potentially causing further damage to my vehicle. 

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to Les Schwab at ******************************* to get a flat tire repaired on 2/11/2025 around 5:40pm. While they were repairing the flat tire they made a big dent on my customer rim. It was closing time and night so I went home (live like two miles away) and check my rim, there was a big dent which was not there before. Next day I went early to Les Schwab to complain and all they did was tell me file a claim form and they will check the cameras and get back to me. To this date I have not heard a single word from anyone at Les Schwab. The large dent need to be repaired there is no way they couldnt have notice that when it happened at their repair shop. I need the rim to be repaired and hopefully an apology because they simple dont care about customer satisfaction.

  Business Response

  Date: 03/13/2025

  BBB Case ID ********
  We regret Mr. ******** had a negative experience at ********************************************. We take customer reports seriously and work diligently to immediately address customer concerns.
  As the customers report states, *********************** ************************ has received Mr. ********* incident report and will be in contact with the customer shortly. Please work directly with them to resolve the issues raised in this report. Thank you.
  
  

  Customer Answer

  Date: 03/13/2025

   
  
  

  Complaint: 23054408
  
  I am rejecting this response because: there has been no resolution and the case is still ongoing. I have not been contacted by anyone at Les Schwab in more than a month and Im still waiting. Until that is resolved I cannot or dont wish to close this case. Thank you.
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 03/20/2025

  BBB Case ID ********
  We are in receipt of the customers additional communication. Shortly before receiving a copy of the customers rebuttal, *********************** Claims Specialist, ****, contacted Mr. ******** and is working with him to resolve the concerns raised with your office. Les Schwab requests that Mr. ******** continues to communicate with ****. 
  
  

• Initial Complaint

  Date:02/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Les Schwab Tire Center. I do not have a contract with Les Schwab Tire Center. They did not provide me with the original contract as I requested.

  Business Response

  Date: 02/27/2025

  BBB Case ID ********
  We regret the customer had a negative experience with **********************. ********************** prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.  
  According to Les Schwabs records, Mr. ***** completed a handwritten credit application, with his signature on it, on June 8, 2022 at our Grants Pass, Oregon tire center location. On June 13, 2022, Mr. ***** made a $1,205.80 charge to the retail credit account. Mr. ***** made inconsistent payments until July, 2023. His account was sent to collections in November 2023.  ************ contacts *************, a debt collection company; they may be able to resolve his concerns.
  
  

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lifetime warranty for new struts. Les Scwhab told me I also needed new front struts. I had forgotten, and it was not updated in their computer so the salescam didn't know I had gotten them 10years ago. When I remembered I went in to talk to them. He said he could not refund for the parts because they no longer had them, so they could inspect to see they really did need to be replaced. They did refund labor. I went home realizing I would not have thought to replace the struts had they not told me in the first place they needed to be replaced, so they must have inspected them initially and when they replaced them with new ones they would have seen them again. The ride did not improve at ALL. Honestly, I am not sure they did put in new ones. I would love an inspection from an independent company. I emailed the company Jan 22. No reply.

  Business Response

  Date: 02/21/2025

  BBB Case ID ********
  We regret Ms. *** had a negative experience at *********************************** Les Schwab tire center. Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.  
  Soon after receiving a copy of this report, Les Schwabs store manager worked to resolve the concerns raised with your office. Les Schwab believes Ms. *** is satisfied with the agreed upon resolution.  We apologize for any inconvenience this may have caused Ms. *** and sincerely thank her for her patience.
  
  

• Initial Complaint

  Date:02/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went into Les Schwab today to have my snow tires that I purchased from them put on my vehicle. I received the service that I asked for but once I got in my vehicle to leave I had absolutely no brakes, turned around and went back. I told them at the front desk what happened and they got my vehicle right in to look at it. I was told that my rear brake line broke and it would cost ****** to repair and I asked the gentleman how come I had no problems with my vehicle before it came in. I was then talked down to and I said I will do the repair my self. I noticed that the female who did the the tire swap was Hispanic, I am a proud ***** supporter who has stickers representing Mr ***** on my vehicle, I didnt get to talk with the female that did the work but I replaced all my brake lines last year and I know that it was not brittle or wore out in only 12 months. I am an *** CERTIFIED mechanic with ************************************************************************************** danger but my 8 year old son was also with me. I have been a loyal Les Schwab customer since I started driving but will not ever go back to them after this experience. I do all the work on my vehicles at an expert level and know for a fact that everything with my brakes was in perfect working order. I ran over to the parts store and purchased a **** and the new rubber brake line and was back up and going in ************************************************************ danger solely because of who I voted for, people shouldnt be subjected to this type c*** just because they voted a certain way

  Business Response

  Date: 02/19/2025

  BBB Case ID ********
  We regret that Mr. ******* had a negative experience with ********************************************************. We take customer reports seriously and work diligently to immediately address customer concerns.
  According to *********************** records, *** ******* brought his 2006 **** Escape (vehicle) to the tire center on February 8, 2025 and requested a seasonal winter tire changeover. Shortly after leaving the tire center, Mr. ******* returned and reported experiencing a brake failure. Mr. ******** vehicle was immediately brought back into the bays for inspection and diagnosis. Les Schwabs store manager, who completed the inspection, observed the right rear brake line had blown out. Further inspection revealed the failed brake line was badly worn and frayed. The store manager observed the left rear brake line to be in the same worn and frayed condition, but the front right and left brake lines appeared to be in newer condition and recently replaced. He invited Mr. ******* out into the bays to show him the cause of the brake failure and current condition of the other brake lines. Mr. ******* stated the brake system had recently been replaced by his fathers auto shop and proceeded to debate with the store manager on the cause of the brake line failure. Our store manager brought Mr. ******* back into the store and prepared a quote for him to replace the two rear brake lines, but Mr. ******* declined.
  The store manager then met with the two sales and service technicians who completed the changeover service on Mr. ******** vehicle and debriefed them on the issue. The store manager noted brake lines are not typically included in a safety inspection.
  After receiving a copy of this report, Les Schwabs representatives conducted interviews with the tire center employees and reviewed the video surveillance of the footage in the bay where the seasonal tire changeover occurred to ensure the work was completed accurately and appropriately. We also met with our highly trained Store Support Director (SSD)  to better understand vehicle safety inspections. Our SSD confirmed inspection of brake lines are not typically included in the brake safety inspection and explained an inspection of brake lines would only occur; 1) at the customer's instruction, 2) if brake issues were a component of the customers chief complaint or 3) if brake fluid was observed in a general safety inspection.
  Les Schwab found no evidence of tampering and respectfully disagrees with the allegations in Mr. ******** report. Les Schwab would like to assure Mr. ******* that we are committed to providing the best products and customer service possible.  
  

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Febuary 7, 2025 went in to an alignment at les swuab *************. manager noted there was a loose bolt in the upper control arm and could not align the tires..... unless i pay close to a 1000 dollars for new control arms. i refused and checked all bolts in my suspention. all bolts were tight and torqued to spec as per gm. they refused service a second time stating the same bolts were loose. i understand a business can only do so much in terms of liability, but i can not stand a business that refuses a basic service unless they can upsale a custemer of parts they do not need.

  Business Response

  Date: 02/18/2025

  BBB Case ID ********
  We regret that Mr. **** had a negative experience with ***********************************************. We take customer reports seriously and work diligently to immediately address customer concerns.
  It is unclear who brought a 2019 Chevrolet Silverado (vehicle) to the tire center February 7, 2025 to have an alignment performed because the invoice is under a different persons name. According to Les Schwabs records, upon arrival to the tire center, the upper control arm bolts were loose at the cams. The tire center technician attempted to tighten them down but was unable to satisfactorily do so. The customer had done work on the front end, it is unclear exactly what. Without knowing if the control arms had been worn due to the loose bolts, they recommended replacing them prior to having an alignment performed. The customer declined and left without any further work performed. 
  On February 10, 2025, Mr. ******* visited the ********, ************************************** and had an alignment performed, this invoice was in Mr. ***** name. It is also unclear if Mr. **** was able to tighten the loose cams or had them replaced elsewhere. 
  Although we disagree with the allegations in the customers report, we would like to assure him Les Schwab remains committed to providing the best products and customer service possible.
  
  

• Initial Complaint

  Date:01/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yukon pulled right so I asked for an alignment. They said it has radial drift so they rotated the tires but it still pulls to the right. Either diagnose the problem or refund my money and I'll go somewhere else.

  Business Response

  Date: 01/28/2025

  BBB Case ID ********
  We regret Mr. ***** had a negative experience at the ******************************************************. Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.  
  ********************** would like to work with Mr. ***** to resolve the concerns raised with your office. If the customer could please contact our store manager, *****,directly at ************, he will attempt to resolve the customers concerns.
  
  

  Customer Answer

  Date: 02/05/2025

  Hello,
  
  ***** ************ pay for another wheel alibecause it was more than 30 days... another wheel alignment didn't fix the problem again. I dont know why they thought another wheel alignment would fix the problem.  I have video of how bad it is after leaving Les Schwab.
  
  **** *****, CISSP, CEH, ITIL
  

  
  

  Customer Answer

  Date: 02/10/2025

  They aligned it again but it still didn't fix it. They didnt know because they didn't test drive it.... I left again and found it still pulls right. They just waisted my time and money.

  Business Response

  Date: 02/25/2025

  BBB Case ID ********
  We regret that Mr. ***** had a negative experience with the ***********************************************. We take customer reports seriously and work diligently to immediately address customer concerns.
  Shortly after receiving a copy of this report, Les Schwabs store manager, *****, contacted Mr. ***** and discussed the alignment specifications with him. ***** offered to provide Mr. ***** with a refund but Mr. ***** declined the offer. 
  Although we disagree with the allegations in the customers report, we would like to assure Mr. ***** Les Schwab remains committed to providing the best products and customer service possible.  
  
  

  Customer Answer

  Date: 02/25/2025

   
  Complaint: 22859590
  
  I am rejecting this response because: I did not reject the refund offer, I hung up on him because of his condescending and arrogant attitude that set me off.  He can mail it to me at ******************************************* so I don't have to walk in there again.
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 03/06/2025

  BBB Case ID ********
  We are in receipt of the customers additional response. *********************** store manager worked to resolve the concerns raised with your office. Les Schwab believes Mr. *********** is satisfied with the agreed upon resolution. 
  
  

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought brand new tires from Les Schwab in April of 2023, I have not been late on payment until the recent death of a family member and health issues from being hit by a drunk driver. Les Schwab began calling my place of employment and family members because I was behind on my payments. After calling and asking them to stop they told me they have every right to call my work. I told them I do not take personal calls as work and yet they still call. I feel like this is so not okay and almost feel it's an invasion of privacy.

  Business Response

  Date: 01/30/2025

  BBB Case ID ********
  We regret Ms. ******** had a negative experience at **********************************************. We take customer reports seriously and work diligently to immediately address customer concerns.
  At Ms. ********* request, Les Schwabs employees have stopped calling Ms. Sherrills place of employment, which was listed on her credit application. 
  Les Schwab apologizes for any inconvenience this may have caused Ms. ******** and sincerely thank her for her patience.