Reviews

Highway Robbery - over inflated pricing We took the wifes car into Les Schwab to have the winter tires installed. After a couple of days, the tire inflator light come on and I took the car in to get it fixed. ***** B is one of the worker bees there and gave me an estimate, last 3 times it cost no more than $23 to have one replaced. He wanted to make a huge commission off of me and the wife by charging $412.91 for all 4 sensors. Had to change out all 4 sensors and I mentioned to him that it only cost me less than $25 last time, his excuse was that he had to ask the manager if it was ok to change out only one sensor. I grabbed the quote and ran out of there (I'm 71 so no running, rushed out). $86.99 for each sensor $347.96, $24.99 to reset the tire Monitoring System and $9.99 per tire total $39.96 to dismount and remount the tires, all total $412.91.

Took my car in for an alignment at ****** store in **** - got told couldnt do and said that that my tie rods were going to- I had them replaced by Schwab late last year. And then came back saying they could not do the full alignment as needed new rack and pinion - Struts and CV Axle on the drivers side. Wanting to charge nearly about 3800 for all to be done with parts and labor. Luckily my partners dad is knowledgeable worked on a lot of cars, and didnt notice any issues with the above parts however the boots covering the struts looked like had been sliced as there was a clear cut and not a normal wear and tear from the strut covers

Beware… I was told that my car was done. I left drove up the street and knew something was wrong with my car. It was wobbling shaking violently. I was very scared and unsure if I would make it back to the shop. I returned back didn't even drive all the way in there was grinding noises, the technician Rosy R came out, and I told her something was wrong. It felt like my tire was gonna come off of my car. I went and look sure enough my car was missing multiple lug nuts. The tire was not on my car all the way secure the lug nuts that were there were not tightened. She proceeded to tell me she didn’t touch that tire, which is an absolute lie someone at that shop did. I didn't go up the street and take them off that's for sure. They at the very least were supposed to rotate them. I bought 3 new tires spent close to a thousand dollars. She then looked and by her face I knew something was wrong she attempted just to tighten the lug nuts. I then requested a supervisor which is when Andy (Andrew) came out I was visibly upset and shaken he proceeded to tell me that nobody was perfect. He didn’t seem too concerned about my safety. Neither did she. This could’ve been very catastrophic and detrimental. I told him this was negligent. He then told me no it wasn't because it wasn't intentional. The actual definition of negligence is unintentional carelessness. He asked me what I wanted the resolution to be, which was very strange to me to come up with my own resolution I mean how do you fix a significant issue like that. It was pure negligence and is totally unacceptable. I could have been gravely injured or my car could have been severely damaged. Andy seems more interested in defending the tech he said more than once in the year and half that they both worked at this particular location that this has never happened. His solution was to refund the shop fees which came out to around 90$ at this point I just needed to get out of there.

**************** is a joke. Been a customer for 20 years, and in the past when they made mistakes they were quick to fix and make it right. They forgot to tighten down the bolts on my jeep lift and the shock fell off, put the wrong brakes on my ****** took 3 times to fix, and the latest is they wont warranty a tire that keeps going bald. They cant figure out why it did, pretty much put the blame on me. When I told the tech that I get the tires rotated, when we do an oil change, he didnt believe me and wanted proof. Over it!

My mom purchased 4 tires Matrix tires for over ******* went 50 Miles and 2 of the 4 tires blew, this was on her 5th wheel so the driver bought 2 more tires to get her on the road got an additional ****** ,we have been struggling since October 17 to get this resolved no help anywhere, no compensation no results just the run around. They closed her file sent us to ******** no help there either I guess contacting an attorney might be the next step .

Fast, fairly priced, professional service again, as it has always been for over 30 years of me using Schwab dealers all over the ***.

I had such a great experience at Les Schwab in *****, Idaho, recently, that I was compelled to leave a review. I worked with ****** at the shop off of S ************* in ***** and he was wonderful. There was a little mixup in timing on when my car would be ready, and he was really communicative and did what he could to remedy the issue. I will go back for sure!

I am a 22 year old female that they tried to take advantage of. Shocking, I know. I brought my car in because I heard a squealing noise and Les Schwab had good reviews. I was thinking I just needed my break pads to be changed (they havent been changed in ******+ miles) but I wanted a professional opinion. The mechanic I talked to quoted me almost $700 claiming that my calipers were seized and I would need to change my brake pads and replace my rotors. Luckily, my boyfriend and his dad are insanely mechanically inclined and I was competent enough to have them check it out. We took apart my brakes, and my pads have more than enough life left on them (shout out to ****** for making quality cars), my calipers are not seized, and my rotors are perfectly fine. My guess is I had a rock get into my brakes and that was the noise I heard. I am not convinced that the mechanic even bothered to check out my car and just quoted me a ridiculous fee. If I had trusted him and let them fix everything, Im not convinced they would have done anything except let my car sit in the back of the shop and collect their money. Im so frustrated with mechanics taking advantage of people, especially young women. Like where do you get off? Does it make you feel like a big man to act like a jacka** and scam people out of their money they earn by doing honest work? Is it really that hard to be a good person? Or are you just incompetent and need to find a new career? If you cant even extend basic kindness to people, then you deserve what ever is coming your way. Im guessing the mechanic drives a lifted pickup. I dont know if I should blame Les Schwabs business plan or the mechanic himself, either way, its not okay. Im so glad I have people in my life who know the ins and outs of cars can teach me about them, but not everybody does, so my advice is to find a locally owned mechanic and stay as far away from chain store mechanics as you can.

awesome customer service answered all my questions made me feel welcomed. Lady at front counter was very polite and professional