Business ProfileforHPR Roofing and Siding, LLC

To Whom it May ******** My name is ************************* and Im filing a complaint against **** ****** on behalf of my parents ***** and *****************************. My parents were granted a donation from an organization that helps disabled veterans remodel and make their homes them handicap accessible. Mr. ****** took the job in August 2022 and received a $10,000 payment directly from the organization. Hes been self-contradictory, uncommunicative, deceitful, and altogether unprofessional since the start of the project. My mom reached out to Mr. ****** on multiple occasions to coordinate getting the work done and explain the urgency of the situation. They agreed on a list of work to be completed in September of 2022, and the rest to be completed after the new year (2023) The list to be completed in September wasnt finished by their agreed upon date and after several months of no shows or late arrivals, with little to no progress made she informed Mr. ****** that she would need to find someone else for the job. He then agreed to give her a refund(minus some labor) on which hes never followed through. After several month passed with no return or partial return of funds, she sent a certified letter requesting the refund or shed file a complaint after 30 days. In a significantly less than professional response, Mr. ****** stated, among other things, he would be keeping all the money and threatened to put on lien on my parents home for the remainder of the funds from the charity, all despite not completing the job and already agreeing to a refund. I filed a complaint with the Attorney General for Washington. They pushed forward with my complaint but as a neutral third party, are unable to help further mediate. In his response, Mr. ****** again agreed to provide a refund but failed to mention a time frame or the amount. Please let me know if you have any questions or need more information. Im not sure if this something your department addresses but Im at a loss. Thank you, ****