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Find a Location

BottleDrop has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • BottleDrop

      17300 SE 120th Ave Clackamas, OR 97015

    • BottleDrop

      325 NE Goodfellow St Ontario, OR 97914-3040

    • Roseburg BottleDrop

      740 NE Garden Valley Blvd Roseburg, OR 97470-5475

    • BottleDrop

      30300 SW Boones Ferry Rd Wilsonville, OR 97070-6889

    • BottleDrop

      1176 N Hayden Meadows Dr Portland, OR 97217-7546

    Business ProfileforBottleDrop

    Bottle Return
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 18 Customer Reviews

    Customer Complaints

    50 complaints closed in last 3 years

    6 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    OBRC

    BottleDrop Redemption Center

    Business Details

    This is a multi-location business.

    Find a Location

    BottleDrop has 11 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • BottleDrop

        17300 SE 120th Ave Clackamas, OR 97015

      • BottleDrop

        325 NE Goodfellow St Ontario, OR 97914-3040

      • Roseburg BottleDrop

        740 NE Garden Valley Blvd Roseburg, OR 97470-5475

      • BottleDrop

        30300 SW Boones Ferry Rd Wilsonville, OR 97070-6889

      • BottleDrop

        1176 N Hayden Meadows Dr Portland, OR 97217-7546

      Location of This Business
      17300 SE 120th Ave, Clackamas, OR 97015
      BBB File Opened:
      3/18/2013
      Years in Business:
      36
      Business Started:
      10/5/1987
      Business Started Locally:
      10/5/1987
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Alternate Business Name
      • BottleDrop Redemption Center
      • Roseburg BottleDrop
      Business Management
      • Mr. John Andersen, Manager
      • Mr. Dilan Zumach, Sr. Customer Relations Manager
      Contact Information

      Customer Contact

      • Mr. Dilan Zumach, Sr. Customer Relations Manager
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      50 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/30/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I deposited 2 green bags at *******************************. One had $7.00 of returnables, the other had $5.50. I count my returnables because they always give me an incorrect refund, and I always need to call and adjust. Ive never had a problem getting my correct refund until today. The customer service person refused to let me speak to a manager and refused to send me a picture of my returnables that she said she was looking at that didn't warrant a bigger refund. She put me on hold for 15 minutes and told me she gave my contact info to a manager but that I wouldn't be receiving my correct refund for the number of bottles I returned.
      Read More

      Customer Reviews

      18 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Tarco A

      1 star

      03/28/2024

      I feel sorry for their employees; Very little say at home, I guess, so they harass and power trip at work. I'm sure it's no fun working with a bunch of dirty cans, maybe that is the reason for the ego. "You stand here, you go there." You do what I say cause I have dirty hands all day! It's a very sad group of folks, I imagine the pay isn't much to write home about either. I'm kind of feeling sorry for them. :/Try not to ever go there, your day will be worse because of it. The sad thing is that the State of Oregon can get away with charging you .10 and hire a bunch of meanies so they never have to refund your deposit. What a scam.

      Local BBB

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