ComplaintsforBottleDrop
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Complaint Details
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Initial Complaint
12/03/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am currently at the bottle drop center in bend Oregon the manager here came outside and started screaming and cussing at my daughter for dumping water out outside by the door so I came down here tried to discuss the matter with her she started screaming at me over the counter so I talked to the security guard he told me that we could come in here and that we can redeem our bottles because he agreed with me that she was out of line as me and my daughter are doing so the manager comes up behind me smacks my arm out of the way and pushes the cash out button so I started putting bottles back in the machine because she walked behind the door where the bottles are she comes back from around there pushes me with her hips out of the way and at that point I pushed her back so she walked back around and she stopped the machine she is still not gave it giving me my money the security guard that was here went back to the back to speak with her she started screaming and yelling at him in front of everybody and told him to go for the dayBusiness response
12/09/2021
Thank you for taking the time to speak with us today to gather the details of your visit. We created an internal report with the information provided for our Operation Manager and Manager of Loss Prevention who oversee our Redemption Center and Security personnel respectively. They will review the incident utilizing the information you provided over the phone and will follow up with employees appropriately at the conclusion of their review.Initial Complaint
11/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
2 weeks ago I dropped off 4 bags that were tagged with newly printed tags and I have not received any credit for them. I dropped them off at the ********************* on TV hwy. I also saw somebody else reported this same incident at the same location on here.Business response
11/11/2021
Thank you for reaching out to us. We have followed up with you via your email correspondence. Please respond directly to our email if you need further assistance!Initial Complaint
10/23/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I have left 3 email requests and 2 voicemails requesting my account to be credited. I dropped 15+ bags 2 months ago at **** ***** TV hwy and have not received ANY CREDIT. The tags were in place and dropped. I cannot be the only one from that day not to get credited. What is even more alarming is all the attempts I have tried to get a hold of them to no avail. Where is my money bottle drop.Business response
10/28/2021
Thank you for taking the time to speak with one of our representatives today. As discussed we located two separate accounts within our system. One with online login credentials and another with your account history associated. We have followed up with you via email with further directions. Please respond directly to our email should you need further assistance.
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Customer Complaints Summary
24 total complaints in the last 3 years.
5 complaints closed in the last 12 months.