ComplaintsforBottleDrop

• Initial Complaint

  11/10/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  2 weeks ago I dropped off 4 bags that were tagged with newly printed tags and I have not received any credit for them. I dropped them off at the ********************* on TV hwy. I also saw somebody else reported this same incident at the same location on here.

  Business response

  11/11/2021

  Thank you for reaching out to us. We have followed up with you via your email correspondence. Please respond directly to our email if you need further assistance!

• Initial Complaint

  10/23/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have left 3 email requests and 2 voicemails requesting my account to be credited. I dropped 15+ bags 2 months ago at **** ***** TV hwy and have not received ANY CREDIT. The tags were in place and dropped. I cannot be the only one from that day not to get credited. What is even more alarming is all the attempts I have tried to get a hold of them to no avail. Where is my money bottle drop.

  Business response

  10/28/2021

  Thank you for taking the time to speak with one of our representatives today. As discussed we located two separate accounts within our system. One with online login credentials and another with your account history associated. We have followed up with you via email with further directions. Please respond directly to our email should you need further assistance. 

• Initial Complaint

  09/27/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I've been trying for the past 6 or so months to Apply for a Bottle Drop Plus Account from their site and at their Kiosk inside Fred Meyers Located at 100 NW 20th Pl Portland, OR 97209, and on their Website. When using the Kiosk, I enter my information, double check my spelling, hit enter and I get an error message saying they can't process my information as entered. On their Website, I fill in my info, they give me a code and upon returning to the Kiosk, I enter the code and am left with the same error message. So, after all this I email them about three weeks ago as well as calling the number listed on their site and have and so far I have not gotten a response.

  Business response

  10/06/2021

  Thank you for reaching out to us! We have followed up with you via email, but have not recorded a response. However, our system indicates you were able to receive your account card on October 5th via a kiosk. Please follow up to our email if you need further assistance. 

  Customer response

  10/07/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  09/21/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have not been paid for 6 bags of cans I dropped at Bottle Drop this quarter, total 63 dollars plus. I went to **************** location and talked to an employee who checked my account and said I had not been paid for any bags since mid July. The employee couldn't help me with the issue, so he suggested the customer service number, I have called the customer service phone number, waited almost an hour, then got a recording to leave a message for callback, left a message for callback and received no response, and emailed them 2 times and still no response whatsoever. My account balance is still left at 0.

  Business response

  09/30/2021

  Thank you for taking the time to speak with us the other day. We have followed up with a transaction history to the email address on file for your account. Should you wish to discuss this further please respond directly to the email or by the phone at the number previously provided. 

  Customer response

  10/06/2021

   
  Complaint: 15888968
  
  I am rejecting this response because:

  Im sorry, but as per our conversation, I did not receive the money for the 6 bags that are not showing up as part of the bag count, and I did not drop the bags off at **** *****, as you stated would have happened. Bottle Drop ****** is the only facility I drop all of my bags off at.
  
  I dropped off 8 bags at ****** Bottle Drop for this quarter and only 2 bags are counted as number of bags for the quarter, and I was only paid for those 2 bags. I know for a fact that I did not receive the money for the 6 bags, because my account balance did not go up after I dropped them off. The fact alone that the 6 bags registered at 0 as being dropped off at **** ***** is enough to show a discrepancy that I was not paid.
  
  Now I go back in my account and the number of 2 bags counted for the quarter are completely removed, and now it shows that I took in 9 bags for this quarter, not 8. I have not taken in any more bags since we spoke, because I want this non-payment issue cleared up first. Your irregular system is unreliable and open to mistakes and internal tampering.
  
  Since the system has changed again on my account for some unknown reason, I will accept the $63.00 owed to me and forgo the plus change because the flawed Bottle Drop system is not allowing me to go back and count the proper change owed after the $63.00.
  

  Sincerely,
  
  ***********************

  Business response

  10/14/2021

  Thank you for the opportunity to provide additional information regarding your account. We attempted to reach you by phone to talk through your situation in more detail, but you declined to chat. We have reviewed your account detail and agree that you had a total of nine bags processed and credited to your account in the third quarter of 2021, which ran July 1 through September 30. Two of those bags were counted and credited to your account on July 1. Those two bags were dropped off on June 30 (two other bags dropped on June 30 were counted that same day, so they counted against the Q2 limit as opposed to the Q3 limit). Five bags were counted and credited to your account on August 9. Those five bags were processed the same day they were dropped off. Finally, two bags were counted and credited to your account on August 24, again, the same day they were dropped off.
  
  We believe that the source of confusion, in this situation,is that our plant technician did not push the button to apply the 40-cent processing fee to seven of your nine bags. This meant that you saved 40-cents per bag in those instances, and that those bags did not count towards your quarterly limit, so the only error that occurred was in your favor. If you were only looking at the number of bags applied to your quarterly limit, as opposed to the additional account detail provided in your BottleDrop account, we can see how this could be confusing and lead you to believe the other bags did not credit. However, they were definitely counted and credited to your account.Your balance at the beginning of the quarter was $54.00. The nine bags processed in Q3 added an additional $93.30 to your account, for a total of $147.30. You deducted this value throughout the quarter as follows: $4 on July 19 to buy two boxes of ***** Bags, $60 on August 13 as store credit at Albertsons, $45 on August 22 as store credit at Albertsons, and $38.30 on August 29 as store credit at Albertsons, for a total of $147.30, bringing your account balance to zero. The quarterly limit reset at the beginning of October,which means that you now show no bags counted toward your Q4 limit. We apologize for the confusion caused by the processing fee not being charged (and thus the bags not counting against your quarterly limit). We hope this information helps resolve your questions. Thanks again for reaching out.

  Customer response

  10/25/2021

   
  Complaint: 15888968
  
  I am rejecting this response because:

  My original claim still stands, your information is blatantly wrong. I did not turn in this new recorded 9th bag, I turned in 8 bags as originally stated. We chatted for approximately 10 minutes, I only declined to be walked through my flawed account yet again after the previous employee I spoke to already did that. I am being led in circles and not being heard.
  
  Your system documentation is not static and keeps changing, and there seems to be no way to keep it as was originally entered, which in my case was not recorded and reimbursed to me for the number of bags that I dropped to begin with. I stated on the phone that a ninth bag that was not mine appeared on my account after I filed this complaint. You did not respond to that statement on our phone call. I did not agree that the 9th bag was mine. If that 9th bag was mine which it is not, I would have received the money for the ninth bag after the fact but I did not. Do you not have a system to show what date was written when, and if it was changed, and how?
  
  There were quarter allotment flags on only 2 of my 8 bags for the disputed quarter. The previous employee I spoke to by phone said that this was because I dropped the bags off at **** *****, which I did not. There was nothing in my favor on my account because I did NOT receive the money for those 8 unflagged bags. You can explain away however you want, but I did NOT receive the $63.00 for the 8 unaccounted for as per quarter allotment bags. Bottle Drop owes me $63.00.
  

   

   

  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  09/17/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On August 21, I dropped off 3 bags of cans. Only 2 were credited to my account. All 3 had barcode stickers. The 2 that were credited did not have any larger containers yet had 20-30 can less credit than bags from previous 3 years. I have contacted Bottle Drop by email twice via app and once by phone leaving message. No response or call back.

  Business response

  09/27/2021

  Thank you for reaching out to us. We have reviewed your account and made the requested adjustments. We were unable to reach you at the phone number on file for your account, but have left you a message regarding the adjustments. 

  Customer response

  09/27/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  09/09/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I tried to get an account with BottleDrop. I had a problem with signing up, so I called customer service. The rep kept interrupting me and got irritated because I didn't hear what he was saying as he was talking over me. He said he'd send my account number via email and text. Neither happened. I'd been on hold for half an hour for NO ACTION. I called again, was on hold for **************************************** that they were busy and to leave a callback number. I checked my email and text again for my account number and it still wasn't there. The rep didn't send it out of retaliation after he got upset over my telling him to stop interrupting me as I answered his questions.

  Business response

  09/13/2021

  Thank you for taking the time to speak with us today to resolve your issue! We will follow up with appropriate training of the representative you spoke with previously. 

• Initial Complaint

  09/09/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I Had dropped off a bag of cans and bottles at this location in July. I still have not received payment. In August I dropped another 2 bags off, no payment. I have reached out to customer service and gotten no response. I believe someone is changing the stickers on the bags after drop off. I am hesitant to use use their service anymore.

  Business response

  09/09/2021

  Thank you for reaching out to us. Upon review there were two separate accounts setup with your information into our system. One with your login credentials for our website and mobile app, and a second with your account transaction history. We have consolidated the accounts and followed up with you by voicemail and email with the appropriate steps to login to your consolidated account. 

  Customer response

  09/11/2021

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  09/07/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Opened a Bottle Drop account (Account #*********) on August 23rd. I paid and picked up my green bags and barcode tags. I dropped of 14 bags around 3:00PM on August 26th. I scanned my card to pen the door. Deposited 14 full bags of cans and bottles, with Tags securely attached and tied up in the door. I watched a women grab the bags as I put them in the door. The first bag was counted and added to my account at 3:31PM, the 6th bag was credited at 5:18PM. So currently I am missing 8 full bags of cans that have not been credited to my account. I have emailed Bottle drop with my concerns, and have called several times and left multiple messages. I would love some assistance with this issue.

  Business response

  09/13/2021

  Thank you for taking the time to speak with us over the phone today to resolve your issue! We apologize for the delay. 

  Customer response

  09/13/2021

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  09/06/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went and tried to redeem my funds at a kiosk and the machine never fake me my ticket. I went to customer service at the store and they said they couldnt do anything for me since the kiosk doesnt belong to them. Ive tried emailing and calling for a whole week to no avail. I need my funds and its practically impossible to get a hold of the company.

  Business response

  09/09/2021

  Thank you for reaching out to us. We apologize for the inconvenience when utilizing our kiosk to withdraw the funds. Your account has been fully refunded for the failed voucher print. Additionally we have followed up with you directly via email. 

• Initial Complaint

  08/31/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I buy my cans at ********************* in ******** and ***********. When I go to return my cans, the machines are always broken and the green bag drop off is always full. Also, I just went yesterday to both ******************* in ******** and *********** and the Redemption center to get my money was "down/Broken" at both locations! This complaint is also to *******************. I buy my cans from them and they charge me for the deposit, but they make it extremely difficult to get my deposit back by limiting that I can only get $4 back a day if I cash my cans in, and then to bottle drop for only allowing me to put two green bags (THAT THEY CHARGE ME FOR BUT MAKE DIFFICULT TO PURCHASE) a day. This is just a scam to all of us. To charge us .10 deposit, then making it so we can't get our money back easily or without hassle!!! Remove the deposit if you are not going to allow us to easily get our deposits back!

  Business response

  09/09/2021

  Thank you for reaching out to us. We have hadseveral kiosk connection issues reported, and we are working to find a long-termsolution to mitigate any down time. You may also contact our Customer Servicedepartment and request a check be mailed for all or a portion of your balance.
  
  **************************** and *********** are partof our Partner Retailer program and pay the processing fee on behalf ofcustomers who utilize the ***************** at their locations. This brings thecost of the service down to $0.20 per ********* deposit, which is the cost of thebag itself! We do charge for our BottleDrop *********s to cover the cost of thebags from the manufacturer. As part of the Partner Retailer program, *********sdeposited at both locations also do not count towards the quarterly *********deposit limit. Please note that if the reverse vending machines are inoperableat a retail location, they are required to perform a hand count for containersup to the minimum amount they are required to accept. The minimum amountrequired to be accepted by reverse vending machines or hand count is set by state statute within Oregon's Bottle **** and is not set by OBRC.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩