Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 08/15/2021 I went in to 101 autosales who is also owned by the ****** dealership next door.I was sold a **** f 150 truck on lease gave $4,000.00 down.was told that the truck had an issue with the airconditioning so not to use the airconditioning and that they would fix it. On the 18th the serpantine belt broke in my driveway I called them had to pay for the tow to them and was then told it will cost me ******** to fix and wanted me to pay for it.I then wantted to just return said vehicle and they said they would just put a lein on it I said go a head its still your vehicle not mine I towed it there on the 19th and they have had it this whole time.it worked for 3 days I was only able to use it for three days I still dont have it back. I am a retired ******* vet with 110 per cent disability and a caregiver I feel like I am being taken advantage of and am ready to file an elder abuse case.would appreciate anyassistance.

  Business Response

  Date: 10/21/2022

  Hello, I am reaching out in regards to the complaint filed above #********.  After reading the complaint none of the details match what occurred. States in complaint they purchased the vehicle on 08/15/2021 the vehicle was actually purchased on 08/09/2022. We informed ************** that the pully had to be replaced before he could take possession of the vehicle. against our persistent requests for him not to leave in the vehicle. ************** and His caretaker insisted that they take the vehicle. We in turn responded that it could result in expensive damages. ************** and his caretaker ignored our concerns. I made several attempts to reach out to ************** after they drove off to get him to return and have the pully fixed. On 08/18/2022 ************** finally reached out to me and said the belt had finally snapped. I asked why he did not listen when we asked him not to leave in it. He only replied I tried not to let her drive it but she would not listen. on 08/19/2022 ************** had the truck towed in.  In the complaint it states that the cost to fix the pully and belt was $1800. This is not accurate at all the actual bill was quoted at $799.95. That is also what was billed to him as the supporting documentation provided by our service department shows. ************** came in and paid the $799.95 with check#*** on 08/24/2022 also shown in the supporting documents. When ************** left he was very happy with the services we provided. He did state that he was upset that his caretaker was not listening to him. Also, the email the complaint is filed under does not match the email for **************. We have **************** the phone number as well is not **************, his number is ************. With all the documentation showing that the allegations are not factual we are requesting this complaint be dismissed. 
  
  Thank you so much,
  *****