Business ProfileforOregon State Credit Union

On March 6th, 2023, I paid off my auto loan for a **** Focus to Oregon State Credit Union (account ***********. I have not missed a payment.By ***, I had still not received my car title. I called OSCU, and was told the title would be mailed to me. I received a Statement of *****************, signed by a manager named ******* (*******? Swaseri?), but not the car title.I called again on July 5th, speaking to ***, who assured me that I just needed to take the Statement of Lien Satisfaction to the Oregon *** to get my title. Transfers of titles cost a few dollars. The *** told me a replacement title would cost over a hundred dollars. The *** advised me not to pay for a replacement, if I had not yet received the car title from the original owner. I explained it was from a credit union, and they said, "especially so."On July 26, I talked with *****, a loan specialist, and I quoted the ***. She said the title was already mailed, and could only offer the explanation "it could have been stolen." This is extremely strange, as I have a locked mailbox, with the same address, and I have received every monthly account update from OSCU over several years. I asked how it was shipped, and ***** said, "just regular flat-rate mail." I asked if she could look into what went wrong or where it ended up. Again, "we mailed it."On **** **** from OSCU contacted me. She confirmed there was no way to tracking number on the lost title, and that OSCU had no responsibility for it once it was mailed.OSCU is cutting costs through shipping, and now I have to pay an extra $100. I have paid OSCU $5000 for an item. They have not fully delivered the promised item. They will not look into any problems that could have caused this. I would like them to find out what happened to the car title, mail me a replacement, or cover the costs of a replacement fee.