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Business Profile

Credit Union

Oregon Community Credit Union

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 36 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/31/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. ********************************************* CU - ************ - $0 OREGON COMMUNITY CU - ************ - $0 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

    Business Response

    Date: 04/10/2025

    Hello,

    Please find attached OCCU's response to Complaint ID No. ********, *******. Please let me know if you have any questions.

    Thank you,

    ******** *******
    Oregon Community Credit Union
    VP of Regulatory Compliance

  • Initial Complaint

    Date:03/13/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rent a post office box so that my mail will not be delivered to my home address. My home mailbox is in a row of them on a well traveled street in a town where mail theft is frequent. I was not happy to find my tax statement in my street mailbox instead of my post office box. I was assured that the problem was being ********** forward. In the past five days I have received another four pieces of mail from **** in the street mailbox. Two are the same notice, along with the full account number. The notices are information change verifications. They say I recently updated my mailing address. It lists the same post office box address I have listed there since 2006, not exactly recent. The other two pieces are both the same February statement, which is lacking most of my accounts. It only lists two Cds. It doesnt show my checking, savings, money market, ignite savings, regular savings, and three CD accounts.This is incompetent and inexcusable.

    Business Response

    Date: 03/21/2025

    Hello,

    Please find attached OCCU's response to Complaint ID No. ********, Ogsbury. Please let me know if you have any questions.

    Thank you,
    ******** *******
    Oregon Community Credit Union
    VP of Regulatory Compliance

  • Initial Complaint

    Date:03/11/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I did a purchase through Afterpay and ended up returning the items and received a refund for my purchase. Afterpay refunded my payment back to my card ending in 1109 tied to my checking account. I received confirmation on 2/19/25 from After they were to refund me and can take up to 10 business days to appear on my bank account. I contacted them again because it didn't appear on my account. Received confirmation they refunded it back to my card and they provided my acquirer reference numbers. They believe they're sitting in an unallocated funds account with **** and need them to transfer to my account. I reached out via email and phone call and kept telling to go back to the seller which I did multiple times. I'm looking for the $196.00 to be deposited to my account.

    Business Response

    Date: 03/28/2025

    Hello,

    Please find attached OCCU's response to Complaint ID No. ********, ******-*******. Please let me know if you have any questions.

    Thank you,

    ******** *******
    Oregon Community Credit Union
    VP of Regulatory Compliance

    Customer Answer

    Date: 03/31/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******-*******

  • Initial Complaint

    Date:02/25/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a car loan through **** after paying got almost a year my insurance got to high and I seeked out a cheaper option. In doing so I was charged with their insurance and every dollar I paid on the car went back on the bill and was higher then I even got the car for. I did a voluntary repo which was the most horrific experience ever. Months later Im still being harassed and threatened with having to pay insurance on a car I no longer possess.

    Business Response

    Date: 03/11/2025

    Hello,
    Please find attached OCCU's response to Complaint ID No. ********, [******* ******]. Please let me know if you have any questions.
    Thank you,

    ******** *******
    Oregon Community Credit Union
    VP of Regulatory Compliance

  • Initial Complaint

    Date:02/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** first said my October 2023 payment was late. I then disputed it in 2024 and they agreed but then said the November 2023 payment was late. I have since disputed it with no response. I've also called and messaged them. I provided a spreadsheet showing payments and their due dates and was never 30 days late. I messaged it to them and their staff member agreed but said the credit department was the only one that could remove it and I've been unable to reach them. I then went back online a couple of months later and other messages are there but the one where the staff member agreed is no longer there (older communications are though). Their website is awful for payments and doesn't allow any choice on how they are applied. I've paid a lot more than was owed and on time but because I've done multiple payments online for a single months amount due, they aren't applying it correctly. See the color coding on my spreadsheet.

    Business Response

    Date: 02/27/2025

    Hello,

    Please find attached OCCU's response to Complaint ID No. ********, ******. Please let me know if you have any questions.
    Thank you,

    ***** *******
    Oregon Community Credit Union


  • Initial Complaint

    Date:01/15/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March of 2023 I agreed to buy a vehicle BECAUSE the interest rate was 10%. That was THEE only reason. Within a few weeks I was sent a letter that this would be increased to 11%. Nothing I could do about this. I have had my Credit Card information stolen, when I my insurance lapsed for a SINGLE day, without explanation this bank increased my loan amount by 6 thousand dollars. I made a transaction over the phone. Paid a fee for it that was reversed in May 2024, no call or reason. Then messed up my budgeting making me a month behind. Which I have not been able to recover from. Now they increased my bill by $80 without warning. For what?

    Business Response

    Date: 01/24/2025

    Hello,

    Please find attached OCCU's response to Complaint ID No. ********, ******. Please let me know if you have any questions.

    Thank you,

    ******** *******
    Oregon Community Credit Union
    VP of Regulatory Compliance

     

    Customer Answer

    Date: 01/28/2025

     
    Complaint: 22816906

    I am rejecting this response because: I received one phone call while I was at work, to which I returned and left a voicemail to call me back. No response. This was a week ago.

    Sincerely,

    ******* ******

    Business Response

    Date: 02/03/2025

    Hello,


    Please find attached OCCU's response to Complaint ID No. ********, ******. Please let me know if you have any questions.

    Thank you,

    ***** *******

     Oregon Community Credit Union

    Regulatory Compliance

  • Initial Complaint

    Date:12/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid off a vehicle loan in total on October 29, 2024. I received a letter from **** dated November 5, 2024; this letter acknowledged my loan being paid off. This loan is still being reported on my credit report and its negatively impacting my overall credit score. I tried calling **** on 12/12/24 to ask why this loan hadnt been reported as paid off on my credit report and the teller stated they would bump my request to the top of their list - still no changes as of today. On 12/18/24, I filed a dispute through ******** to try and get this situation resolved. On 12/22/24, Experian emailed me back to state this was still being worked on for resolution. It shouldnt take this long to have the loan reported as paid off on my credit report. Its very frustrating!

    Business Response

    Date: 12/31/2024

    Hello,

    Please find attached OCCU's response to Complaint ID No. ********, ******. Please let me know if you have any questions.

    Thank you,

    ******** *******
    Oregon Community Credit Union
    VP of Regulatory Compliance

  • Initial Complaint

    Date:12/22/2024

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since I opened this account I have been asking Oregon community credit union to review the transactions and I've been asking them on more details on transactions I don't recognize.... They have not only ignored my request and complains but know my account is at negative 8k and they won't let me touch my money and they literally ignore all my requests .they tell me my account is frozen and nothing can come in or out but send me statements of my balance changing everyday . They said I owe them like 10 loans when I only took out 5 and they kept my check of 10k that my policy holder from my insurance endorsed to me becuase I paid her to keep my cars in her insurance policy ... They refuse to help me and they are now accusing me of transactions I have been complaining about and give me no hhelp and I owe 58$ on a loan so they took 3 k from my account and I have 1000 on another account why can't they just automatically pay it with my balance on my checking account this is not ok .all my refunds and insurance check they took and are putting me in a horrible situation. I need my cash and my rights back if they would have listen to me and checked the unauthorized transactions to cash app and all the other ones this wouldnt have happened plus my loan to my ******** is with them so they also took my car and my payment they keep increasing after I already paid it down they keep sending me different loan balances on every statement wtf

    Business Response

    Date: 01/07/2025

    Hello,

    Please find attached OCCU's response to Complaint ID No. ********, ********. Please let me know if you have any questions.

    Thank you,

    ******** *******
    Oregon Community Credit Union
    VP of Regulatory Compliance

    Customer Answer

    Date: 01/09/2025

     
    Complaint: 22720152

    I am rejecting this response because:

    Sincerely,

    *** Becerril 

    I need you guys to return me my money that you took becuase you thought the check was fake . You made my account close and put me through h*** kept my 3k and made my account -8000

    Business Response

    Date: 01/23/2025

    Hello,

    Please find attached OCCU's response to the rebuttal for Complaint ID No. ********, ********. Please let me know if you have any questions.

    Thank you,

    ******** *******
    Oregon Community Credit Union
    VP of Regulatory Compliance

    Customer Answer

    Date: 01/24/2025

     
    Complaint: 22720152

    I am rejecting this response because:

    Sincerely,

    *** ********

  • Initial Complaint

    Date:11/19/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Live always had my account in autopay with ****. In December I apparently missed a payment and I never got a notice or a *** saying I missed a payment. In March I decided to ***l my bank and my bank told me they never charged my account. They started going months without attempting to charge my account so Ive been showing late.And of course I cant afford to make two payments out of nowhere but today is Nov 19 and these people have not charged me after I agreed with them in September I would pay on the 1st and the 15th. But it turns out I have to ***l to make a payment. So I have to go out of my time during work to make a ***l and these people know Im in the military so its not easy for me to leave the Building I work in to ***l and make a payment. On top of all of this when I was deployed for a year they expected me to have the car fully insured. These people have restricted me from trying to pay this loan and all they have done is mess my credit up

    Business Response

    Date: 11/27/2024

    Hello,

    Please find attached OCCU's response to Complaint ID No. ********, *******. Please let me know if you have any questions.

    Thank you,

    ******** *******
    Oregon Community Credit Union
    VP of Regulatory Compliance

  • Initial Complaint

    Date:11/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife sent me a Zelle payment from her bank which is OnPoint Community Credit Union on 11/1/2024 for $600.00. I have Zelle set up with my phone number ************ and tied to my Debit Card with Oregon Community Credit Union. I've received and send Zelle payments using the Zelle app and show them as deposits or withdrawals on my Oregon Community Credit Union. I talked to Zelle on 11/6/24 and they show payment is successful and to contact my bank. I've included an email from them. I called my bank on 11/6/24 and they told me that payment was cancelled but ***** states it went through. My wife also checked with her bank and payment was sent. It's been 17 days and money is not in my account even though I've received Zelle payments since then. I'm seeking the $600.00.

    Business Response

    Date: 11/22/2024

    Hello,

    Please find attached OCCU's response to Complaint ID No. ********, ******-*******. Please let me know if you have any questions.

    Thank you,

    ******** *******
    Oregon Community Credit Union
    VP of Regulatory Compliance

Oregon Community Credit Union is NOT a BBB Accredited Business.

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