ComplaintsforAffordable Truck & RV, LLC

• Initial Complaint

  09/09/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  -purchased 08/10/23 and didn't get the trailer until 8/24/23 -$30,968.50 - a trailer in the condition it was for the price it was and advertised as A clean and working, no problems trailer, customer service with on time response, keeping loyal customers, value products, customer satisfaction, products meets customer needs and satisfaction.-The business negligently pursued to help fix very few of the issues... Which was the struggle in its own... Only after I thee customer contacted frequenly with little no response from the company. I then went and contact the bank providing the loan and had them stop payment due to unresponsive contact from the company and had no other choice or option in my position being the buyer/consumer. I had returned the trailer after 3 days but the company refuses to take back the trailer after so many issues within 3 days of purchasing the trailer but due to the contract saying that they have a choice whether or not they they have to take it back left them to only disregard taking back the trailer so that they do not look in negligence. After constant contact and no response from the business. They only responded when they had no other choice due to payment being suspended and trailer being returned. As well as neglected regarding every issue the trailer has had since purchase and no customer care therefore after. Termites,water leaks, toilet leaks, electric jack *************** VIN # *****************

  Business response

  10/16/2023

  This email is in response to *************************** BBB complaint. The trailer she purchased was in fact a used trailer, so there are times where it takes longer to deliver than we anticipate. Our service technicians go through the trailer and make sure everything is working before the trailer leaves the lot. In addition, a walk though technician goes through the trailer with the customer and shows them everything is in working order before it leaves the lot.  We have customers sign a document AT&RV WALK THROUGH CHECKLIST to show that everything is in working order before leaving the lot. At no time (to the best of my knowledge) did our dealership tell her we would not fix something. The first-time management heard about any issues, was after she dropped off her trailer outside of our gates, after hours. The sales Manager **** called her to discuss what problems she was having with the unit, had several conversations through text with *******. The only problem ******* was concerned about at the time when she dropped it off outside our gates, without an appointment or notice, was the front **** ***** working properly and the ** ***** working.We completely replaced the front **** on the trailer with a brand new one and made sure the ac was working properly that morning. We cannot anticipate when something will go wrong with a trailer, especially when the trailer is used. We are willing to work with ******* on the issues she is having with the trailer, even though the trailer was purchased as-is without dealer warranty.Going forward I will be the point of contact for her so we can resolve this in a timely manner. Please let me know if you have any other questions or concerns.  ***************************;

  Customer response

  10/20/2023

  Complaint: 20580365
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************
  
  There has been no caller contact from dealership still. Water is leaking underneath the counters in the toilet hasn't stopped leaking. I have done my own bug bomb to try to kill off these bugs coming out from behind the walls. The ** vents still isn't working. Ect. 
  And the letter that they typed back has facts that has been changed in their benefit and is not 100% the truth. 
  Sincerely,
  ***************************

  Customer response

  10/31/2023

  [A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.
  
  Below is the details on our availability for a Mediation Hearing:
  
  Please Place list any dates you are specifically NOT available in the next 6 weeks: 
  
  
  
  
  Please Place an "X" next to the Day of the Week you are Available and work best for you: 
  
  ____Mon. ____Tue. ____Wed ____ Thurs. ____ Fri.
  
   
   Please Place an "X" next to the Time  you are Available and work best for you: 
  
  ____ Morning ____Afternoon 
  
  I understand that BBB will do its best to accommodation the information I have selected.  I understand that mediations are scheduled to start between the hours of 8 am and 3 pm, and must conclude by 5 pm.
  
  Thank You.

  Regards,

  ***************************

• Initial Complaint

  06/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We purchased as a cash sale a **************** 40CDL just over a week ago. Three days later after we were moved into it we lost some of our lighting and sensors for our holding tanks. We called Affordable fist and they had us call the manufacturer as well as gave us a mobile tech contact. After a long holiday weekend (Memorial Day) the technician came to diagnose the problem but was unable too due to no manual provided. See called the manufacturer back and they had us call their supplier for assistance. Two more days and no lights. We contacted Affordable and talked to ******* the manager and he called the manufacturer to try help. We had to pay $75.00 for the device call and the tech came back the next day to talk to the manufacturer and they had the wrong parts in this unit on record and after me sending a photo of the part in question had me call a different suppler the next day hence another 75$ charge. ******* at Affordable assured me they would reimburse us the now150$ we had spent. ******* will not answer loud calls or respond to my emails. All we seek is the reimbursement of 150$. This unit is under full warranty.

  Business response

  06/13/2022

  We have had an open communication with *************** through out this process. We are working with him directly to resolve

  any issues he has had and  we have come to a mutual agreement.

  Customer response

  06/13/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩