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ComplaintsforSunnyside Little Chapel of the Chimes
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/31/2021
- Complaint Type:
- Product Issues
- Status:
- Unresolved
This Business Sold Me a Policy From their Vender National Guardian Life that is at TWO East Gilman Street P.O. Box 1191 Madison, WI 53701 and I made a down payment of $610 and was to pay $33.50 per month until the entire $2110 and due to a mild case of covid-19 and being the subject of a drive by shooting I missed 2of my $33.50 payments and now National Guardian Life decided to cancel me however, only wants to refund me $203 of the $779 I paid them and this Oregon business that sold me the policy is not backing me up and both have given me the run around and the vender even provided a bogus phone number that put me through to an agency that said they would give me the correct number so long as I purchased their productBusiness response
09/01/2021
Good morning,
We have a meeting scheduled to meet with ***** today at 10:00am. We will update this post once we reach a resolution.
Warmly,
Vince J**********
Customer response
09/01/2021
Complaint: 15821848
I am rejecting this response because:
Sincerely,
*************************Customer response
09/03/2021
Please note that per conversation with Vince from Oregon Cremation/Sunnyside Little Chapel of the Bells this complaint will be resolved within 3-5 business days of you updating any negative comments about said business and they will cut me a check for what I paid out so please take care of this in a quick and timely manner and feel free to email me here or call me at 503-477-4132
Your Consumer,
***** ******* *******Customer response
09/28/2021
This complaint unlike what I was told has yet to be resolved and instead of 3-5 business days it has been over 2 weeks and I keep getting excuses as to why I have yet to see the refund that I was promised within 3-5 business days please reach out to the business prior to marking it as not yet resolved...they sure aren't listening to me and dodging me as much as possible!
Best Regards,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.