Important information
- Customer Complaint:This BBB Business Profile for DaBella headquarters is an aggregate report for all company locations, reflecting consumer experiences of 42 DaBella locations nationwide.
Complaints
This profile includes complaints for DaBella's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 593 total complaints in the last 3 years.
- 199 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In September I filled out an online form for 4 low cost estimates for windows. As soon as I hit send DaBella called. No one else ever called leading me to believe it was a set up. I scheduled a time for an estimate. A day before the appointment my water heater had to be replaced. When they called to verify the appointment I told him I had to cancel. He talked me in to another time for the estimate. I had no idea the problems. I was pushed and pressured into signing a contract for 10 windows. I only needed 1. A couple weeks later my hours at work were cut in half and there was no way I would be able to pay for the windows. I and my daughter started the nightmare of trying to cancel the contract. We have spent months just trying to talk to someone. At one point we did contact one of the salespeople and when I told her my issue she said the contract says... I told her I never received a copy of the contract. She said she would have the ** contact me and just as with every other call with customer service no one called. But a copy of the contract suddenly appeared in my email. Last week I received a call stating that he had my windows and wanted to set up a time for the install. I was originally told it would be around November 10th. I told him I had been trying to cancel this. He said he would have someone call me. About a half hour later a woman called me and when I tried to tell her what was going on she started yelling at me and told me that because I had signed a loan contract that I couldn't cancel. I finally was able to talk to someone who identified himself as a **. The next day he called me back with an offer that was an outright lie. I cannot continue to deal with a company that cares nothing about their customers. I should not feel scammed because I asked for the services of a company. The lack of communication with their customers is extremely unprofessional. I am requesting a cancellation of this contract and a refund of my deposit.
Business Response
Date: 01/03/2023
To whom it may concern,
Thank you for bringing this customers concern to our attention. The customer signed her initial contract with us on 9/29/22. As part of the sales pitch we notify the customer that if they do wish to cancel they must do so within 3 business days of the contact being signed. The signed contract outlines this as well on pages 9 & 10, with the date of cancellation clearly labeled as 10/3/22.
The following day, 9/30/22 the customer signed an addendum to the contact due to a lower price. Then a second addendum was signed 35 days later, 11/4/22, for not replacing the security bars.
Due to the signed contract, multiple signed addendums after the 3 day cancellation policy, as well as the windows have been ordered, we will not be cancelling this contract.
Thank you,Customer Answer
Date: 01/04/2023
Complaint: 18648141
I am rejecting this response because: I was told 30 days. I would never have signed such a large contract given 3 days. I finally received a copy of my contract on November 30. When I signed the form on November 4 I had been calling. I also asked what was going on. He said he didn't know. The practices of your business are totally unacceptable. And the **** still hasn't called back 2 weeks later! There is no communication.
Sincerely,
***********************Initial Complaint
Date:12/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had our windows replaced 2 months ago from *******/Alside and we've emailed, called, texted and had only one person come out to look. The "new" windows are worse than our old windows and they want us to pay for them. I will pay when the issues regarding these windows are fixed, but these windows are not what we agreed for in the papers that were signed. There is condensation, ice, water, and a draft in all 6 windows and the sliding door that was replaced. This is reporting bad on our credit and we don't appreciate it at all! We need some help resolving this issues, please.Business Response
Date: 01/09/2023
To whom it may concern,
Thank you for bringing this customers concern to our attention. We were in contact with the customer on 12/30/22 and we are currently working towards an amicable resolution with the customer.
Thank you,Initial Complaint
Date:12/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We requested pricing on a new roof and so we signed papers and pay a down payment of $500. We were not told about the three days cancelation policies to get a refund for our money. We did not even get anything in writting about the contract or paper stating that we have three days. we found a different roofing company later that was way cheaper than Dabella. so we were able to cancel with Dabella but wont give us a refund for our down payment. they keep saying we were told about the policy of those three days. we were never told nor is anything in writing. we need help in getting our money back.Business Response
Date: 12/27/2022
To whom it may concern,
Thank you for bringing this customers concern to our attention. During out sales process we mention the cancellation policy and what it entails,as well as there is a portion of the contract that states the full policy that requires the customers signature. We have attached a copy of the contract which clearly states the 3 day cancellation policy on page ten along with the customers signature. At this time the customer cancelled outside the 3 day cancellation policy and due to that we will be keeping the deposit. There is nothing more to be done in this instance.
Thank you,Initial Complaint
Date:12/15/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed a contract to replace my existing bath tub with a walk in shower on October 25/2022 Since then nobody has contacted me directly and when I call to find out when the project will start I am told they are still waiting for supplies. They did call once to encourage me to sign up for their vacation offer which fortunately I have declined.My last call to them yesterday was rather strange and made me suspicious about the company. I was appalled when I saw the large number of complaints that I had not seen before and especially since their BBB rating is still A+. I believe that at best, they are unprepared to proceed or at worst are seeking to defraud me of my down payment.I have lost faith in their ability to do the job and am seeking to have my $7,000 down payment returned. If necessary I can provide proof that the check was cashed.Business Response
Date: 12/27/2022
To whom it may concern,
Thank you for bringing this customers concern to our attention. The General Manager of the local office has been in contact with the customer regarding this matter. The customer signed up for a fleixble install for a discounted price, as well as the ** has notified her that we will compensate her after the products arrive. They are currenting delayed in transit and we are waiting for an update.
Thank you,Customer Answer
Date: 01/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I was able to contact the manager and discuss the issues with him. Although my version of our conversation is somewhat different, I accept the work date as stated by him on January 4.
Thank you for your assistance
Sincerely,
*******************Initial Complaint
Date:12/14/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In June 2022 we called ******* for siding and gutters. The first contract was on June 15th 2022. On this date they spelled my name wrong. They put ******* instead of ******* so had to redo the contract. Redid the contract on July 9th 2022. The original contract the gables were supposed to be staggered shake and boothbay blue. On the second contract was to fix my name. We didn't think anything about other stuff being changed. The contractors came and did the siding starting in October of 2022. We went out and looked at it and was shocked when the gables we're just primed. Not contractors fault. No complaints on them. So after seeing the primed gables I started pulling up contracts. The one that they corrected my name on says staggered shake primed all gables. I called and talked to *********************** and explained everything to him. He got back with me and said they were gonna give me a check for $1500.00 to hire someone to come paint it. Also they are supposed to credit us on the belly band that they couldn't do. None of this has been done. We also have gutters to be done also. Everytime I call I get the run around. Transfer me to customer service. They have no clue or don't even see or give me somewhat of a date. They keep telling me they will get back to me. Well that never happens. Most of the time they didn't answer so I would leave a message. No call back. We gave them $3000.00 down. What can I do?Business Response
Date: 12/19/2022
To whom it may concern,
Thank you for bringing this customers concerns to our attention. We have been in contact with the customer since the complaint was lodged and have worked with her to get the reimbursement finalized and the process began. We will continue to work with the customer to ensure this comes to a smooth resolution.
Thank you,Customer Answer
Date: 12/20/2022
Complaint: 18573766
I am rejecting this response because: these are the latest responses I have gotten. Have not seen either one or notification when gutters will be here and no check in the mail.
Sincerely,
*****************************Business Response
Date: 01/12/2023
To whom it may concern,
Thank you for providing the customer response. We have been working to get the issues reolved and will continue to work with the customer to address their concerns. The reimbursement checks are still in process and once the job is completed and finalized the checks will be issued. We cannot issues reimbursement checks until a job has been fully completed per company policy.
Thank you.Customer Answer
Date: 01/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:12/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Jul7 17, 2022 I signed an agreement contract with DaBella, ******* ******, to install a *************** door to my apartment that I wanted to rent and was told by intake person ****** that all supplies were in that the shower and shower door would be installed mid-August 2022. After August rolled by I called DaBella almost weekly and was told that they were short of man power and supplies and I would be called. I told them that winter and freezing weather would jeopardize the geothermal piping to the apartment. Then I was told that they were in the process of hiring a plumber. It wasn't until late October 2022 that someone from DaBella called and I was scheduled for November 2 and 3rd 2022 installation. I asked about a having a plumber experienced with geothermal pipe lines since the temperature here in ************* were low 30s and I was told a plumber would be here to flush geothermal line correctly and correctly restart the geothermal lines. ***, the contractor for DaBella came without the plumber. My apartment flooring and outdoor walkways had radiant heat plumbed previously and now does not work since *** had no geothermal knowledge. He installed the shower but shower door did not fit and had to be ordered. *** upon leaving on November 3rd carted away my old shower door. I kept calling DaBella about shower door installation and I was told in late November that they have the shower door and someone would call me to set up an appointment. No one has called me yet.I told the intake worker back in July 17th that I was dependent on the completion of the shower stall to pay for the financing.I was coerced by *** after he spoke with his office manager that I needed to signed both completion agreement forms for DaBella and 1st ************** I disagreed since the work was not completed. He assured me that the shower door would be installed ASAP.I live on SS and small pension and unable to rent this apartment is a financial hardship on me.Business Response
Date: 12/19/2022
To whom it may concern,
Thank you for bringing this customers concerns to our attention. We have an installation crew set to arrive at the customers home today to install the shower door and get the issues resolved. We will continue to work with the customer to resolve their concerns to the best of our ability.
Thank you,Initial Complaint
Date:12/08/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Tub and shower stall installation 09/20/2022. Tub that was installed is 4 inches higher exterior wall height to the tub indicated in contract, shower stall walls are 3.5 inches higher. Framing seams do not consistently meet each other or the wall, and are filled with caulk. Faucet gushes water. Shower curtain rod was installed 4 inches low. "Wet area" framing extends unevenly outside the wet area and is installed over top of the existing baseboards. Bare wood left exposed and gap to under house at base of tub.Tub height is a safety concern as I must climb into the tub to shower and I cannot safely bathe children in the tub. Tub height in the contract is an industry-standard for single-bathroom homes where the tub is used principally for showering.DaBella staff assigned out-of-office personnel to review the installation, delaying progress by weeks. Many pictures, measurements, and even a video of the water gushing were taken once the review was performed. Then DaBella assigned out-of-office personnel to locate the replacement tub and insisted one could not be found before that personnel returned to the office. After weeks caulk seam splits and gaps had another layer of caulk applied and filled with caulk, pvc trim was placed over the gap in the floor. No indication that an effort has been made to acquire a standard-sized tub for replacement or establish a date for replacement.Now no response concerning a date of replacement since November 28th. Please help with resolving this so that I can safely shower in my home! They have had more than 60 days to set a replacement and seem unconcerned that this is a safety issue in my home.Business Response
Date: 12/15/2022
To whom it may concern,
Thank you for bringing this customers concern to our attention. The General Manager of the ******** office has been in contact with the home owner and we are in the process of ordering her a new tub to resolve their concerns. We will continue to work with her to address these concerns.
Thanks,Customer Answer
Date: 12/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, which is to replace the tub initially installed with a tub of 15 inch exterior wall height.
Sincerely,
*******************************Initial Complaint
Date:12/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I hired Dabella to install a new roof on my house. They subcontracted the work out to a 3rd party roofer.The roofers took off the shingles to my home between 9am and 11am. At this time the NEW materials and roofing supplies were NOT delivered to my house yet. While the roofers were waiting for the supplies, it started raining heavily and water poured into my house because the roofers did not tarp my roof. The water damaged the ceiling in my kitchen and living room. The kitchen ceiling actually collapsed due to the amount of water that leaked inside. The roofers attempted to patch the ceiling in the living room and kitchen but did a VERY poor job and the patched areas do not match the existing ceiling area. The new roof is already curling and coming apart because I believe it was not installed correctly.Business Response
Date: 12/15/2022
To whom it may concern,
Thank you for bringing this customers concern to our attention. The General Manager of **************** office has been in touch with the customer. We have been able to come to a resolution and a settlement agreement was signed. We will be addressing the drywall as well as providing gutters at no charge. At this time we consider this matter to be addressed.
Thank you,Customer Answer
Date: 12/19/2022
Complaint: 18546589
I am rejecting this response because: Although a VERBAL agreement as been reached with **************** Office for gutters and drywall work to be completed, at this time a settlement contract has NOT been sent to me OR signed by me. I have reached out to management of **************** office but I have not received the settlement offer to read over and sign as of 12/19/2022/.
Sincerely,
*************************Initial Complaint
Date:12/08/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 20, 2022, a DaBella representative came to our home to give us an estimate on a partial bathroom remodel. During the sales presentation, we stressed many times that we did not any work done in the winter due to previous bad experiences with a contractor. The representative assured us that the work would be done in October or before. The contract identifies Oct. 10, 2022 as the estimated completion date. On October 08, 2022, with no contact from DaBella, we called the number they provided and were told that the work would be completed by the end of October or early November. We next heard from DaBella in the morning of December 06, saying they were ready to come in a do the work. We refused, noting that the cold temperatures and snow (as well as other personal issues) made that impractical, and suggested that they delay until Spring. Later that afternoon, another representative called, saying that the contract did not say they could not do the work in the winter. He said he would phone again the next day (Dec. 07), but he did not. We feel that we are a victims of baiting (promising things, such as the work being completed within 3 months) to get us to sign the contract. Although 3 months seemed like a long time out, we agreed and signed the contract. First, we will have an appointment with the ********** of *********** for me to become a U.S. citizenwe have no control over when that appointment will take place, but probably sometime this month or early January. Second, I will be teaching at COCC for Winter Quarter, from January through March. I will be using Zoom at home for the classes, meetings, and office hours. The contract stresses that the work will be extremely noisy.Third, we have made reservations for a vacation in early April. We agree that DaBella can come in to do the work on or after April 15, 2023. Alternatively, we would accept our $5,000 deposit back and the contract voided.Business Response
Date: 12/15/2022
To whom it may concern,
Thank you for bringing this customers concerns to our attention. The General Manager has spoken with the customer and agreed to cancel their contract and refund the deposit. We are currently processing the deposit now.
Thank you,Customer Answer
Date: 12/19/2022
Complaint: 18545172
I am rejecting this response because: promised refund has not been deposited (7 days after refund promised). The credit card says no payment is pending (as of December 19, 2022). We called and DaBella claimed the payment would be deposited within two weeks, but I believe this response is required prior to that.
Sincerely,
***********************************Customer Answer
Date: 01/08/2023
The complaint is resolved: we have received the refund.
Tell us why here...
Initial Complaint
Date:12/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Nov 19, 2022 We got into business with DaBella for a roofing job. My wife and I weren't 100% ready to commit, we had been speaking with different roofing companies. DaBellas sales person was very persistent. He painted us a great picture, he had a power point and a tablet, he told us that "every installer" get trained by DaBella specifically on the SOP's that they require.1.- The roof installers are from a local company, DaBella is basically a middle man. The seller told me that hi hand pick this team.2.- I asked the installers if they get trained from DaBella, 3 of them answered "No the boss did (contractor)3.- They through away one pallet of shingles, one pallet of some rolls, a combined total of 12 sheets of plywood.I asked myself, did they over order unnecessary material? or Am I missing material on my roof?4.- On the second day the contractor had to drive 1.5 hrs for material that was never delivered, in the mean time 3 of the workers, decided to smoke marijuana on my property and then get on my roof and continue to install, maybe they also smoked it on my roof.5.- I was told that tarps where being set up on the sides of the house to catch nails and that did not happen, nails got bowed off the roof and they tried to pick them up with a 16 inch hand magnet.6.- Clean up was a disaster, we are still cleaning our driveway because it did not get respected.7.- DaBella did not show up to verify the completed product or the SOP's that the seller so much talked about.8.- Roof lasted 10 days and as soon as it rained, it also rained inside my house, I immediately contacted Dabellas seller and I specifically told him that we "did not want the same crew to come back to my property"9.- First one to contact me, was the contractor that we don't want to deal with no more. ****** told me that he "Does NOT get to pick whom does the jobs"10.- 6 days latter someone else from DaBella came over to talk about "My Concerns"11.- 8 Days latter my roof is leaking.Business Response
Date: 12/17/2022
To whom it may concern,
Thank you for bringing this customers concern to our attention. We have an inspection scheduled by the manufacturer for January 9th. We will continue to work with the customer to address their concerns.
Thank you,Customer Answer
Date: 12/27/2022
Hello, thank you for your email.
I read the answer from DaBella about how an employee from GAF would visit **. I called GAF and gave them the whole story and I set up the appointment with GAF on 01/09/2023 because that was the closest that they had available.
********************* the ** for DaBella at ******* ****** last contacted me on 12/07/2022, he sent a contractor that very clearly told me that he could not fix my "concerns" it was too much work for two people and they were not informed on everything that is wrong with my roof. ********************* walked on my roof and he had a chance to take pictures and write notes. I did not see him do it, for this reason he did not know what direction to give to the contractor. It has been 1 month and 10 days, our roof is not fixed.
Here I attach the entire story, thank you for your help on this matter.
Best regards
*********************************
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