Air Conditioning Contractors
Jack Rudd PlumbingThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
08/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
When **** was contacted, he indicated that he was backed up as a plumber and it would take some time for him to get out to the house. A month later he shows up charges my parents $150 to tell them that hes too old to get under the house and fix the problem. Not only is this false advertising, but it wasted an ample amount of time in which the house has continued to have water settling under the floor. if hes going to operate under a limited amount of services as a plumber, he needs to be very transparent about that before he ever makes a house call and its unethical to charge someone to tell them youre too old to do the job when a few questions as a plumber you wouldve been able to know that you would not be able to meet the need - do a verbal inspection before coming out The right thing would be refund my parents $150. *** called another plumber to go out and actually fix the problem. Theyve let me know that this seems to be a reoccurring issue where they get customers who hes done this to- he shows up to houses charges them a fee and tell them to call someone else, hes too old to do the job.Customer response
08/06/2024
Written notice of satisfaction
**** has contacted us and resolved the concerns and apologized for the misunderstanding and the situation.
He shared he was led to believe he was coming out based on a leaky toilet, and that was not what he found when he arrived. That information is correct that it was assumed there was a leaky toilet.
The concern has been resolved to the satisfaction of the customer please close out the complaint
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May your day be blessed!!
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.