Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 19th, 2025, I placed an order for $224.17 which I paid via ****** (and which the credit card attached to ****** was similarly billed for.) On February 23rd, 2025, Wolferman's cancelled my order claiming they didn't receive payment and won't refund me, even though I was charged. I contacted Wolferman's by e-mail and received no response, I then contacted them by phone and the representative told me that the order was cancelled because they did not receive a payment. Since they have refused to ship the order I placed, I expect my money to be refunded immediately. I am attaching a copy of the e-mail confirmation of my order I received from Wolferman's, a copy of the e-mail confirmation of ****** payment, and a copy of their webpage showing my order was cancelled.

  Business Response

  Date: 03/02/2025

   

  Dear ******,

  
  Thank you for reaching out to us.  We apologize for the issues you have encountered with your order. 
  
  We value our customers and strive to deliver a smile with every order.  We will be happy to work with you to resolve this issue. 

  Your order placed on 2/19/25 was cancelled due to billing issues. Your ****** account had an authorization hold placed; however, the actually charge did not go through. The authorization should have dropped from your account by now and there was no charge. Please contact ****** for continued billing concerns.

  Again, we apologize for the inconvenience this matter has caused; and hope to hear from you soon. 
  
  Sincerely, 
  
  ***** *. 
  Executive Services 
  Wolferman's Bakery

  Customer Answer

  Date: 03/02/2025

   
  Complaint: 22999875
  
  I am rejecting this response because:
  
  What you claim is NOT true. The ****** charge DID go through to you as I showed you in the previous attachment. It is currently STILL on my account and has NOT dropped off my account, and at NO time was it pending. My Discover Card associated with my ****** has also been billed and paid ****** the charge. I explained all this originally to the representative I talked with before filing this complaint, and she told me the same lie that you are telling me. 
  
  I want a FULL refund as you have most assuredly received my money from ****** and you cancelled my order for no reason whatsoever. 
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 03/08/2025

  Dear ******, 
  
  Thank you for being a valued customer. 
  
  We are very sorry for the inconvenience you've experienced with your order. I am sorry I wasn't able to speak with you this morning. Please call the ***************************** at ************. 
  
  We hope that in the future we may have the opportunity to restore your confidence in Wolferman's Bakery and look forward to hearing from you soon.
  
  Sincerely,
  
  **** *.
  Executive Services
  Wolfermans Bakery
  
  

  Customer Answer

  Date: 03/09/2025

  
  Complaint: 22999875
  
  I am rejecting this response because:
  
  I called the company as requested, and talked to a gentleman representative. In spite of the first response to my complaint saying that the charge would have already "dropped off," this gentleman says it will take 45 days for the charge to "drop off." This seems to be a an issue solely with Wolferman's, as when I looked on-line, everything says it takes an average of 1 business day for a refund to at least show as pending on ******. Nothing on Wolferman's website indicates that if there is a cancellation (especially if it is Wolferman's cancelling the order) that it will take 45 days to get their money back. I have been a regular customer of this company and/or its sister companies for almost 20 years, but I would never have done business with these companies if I were aware of such an outrageous length of time to get a refund. Especially since I did not cancel the order, it was Wolferman's cancelling the order. Assuming that the 45 days to get a refund is true (and not just the company delaying paying me back, or hoping I will forget about this in 45 days), I would expect this information to be prominent on their website, as it is certainly a deviation from industry standards.
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 03/16/2025

  Good morning,
  
  We have reached out to the customer and have advised that we are unable to process the refund until the customer cancels the dispute with ******* 
  
  **** H
  Wolferman's Bakery
  Executive Service
  
  

  Customer Answer

  Date: 03/16/2025

   
  Complaint: 22999875
  
  I am rejecting this response because:
  
  I filed a chargeback with ******. ****** found in my favor and refunded my money on 03/12/25. The day before they found in my favor,Wolferman's called and lying again told me it would take ****** 45 days to get me my money, but that now they could get my money refunded quicker if I dropped the ****** case (even though earlier I had been told both verbally and in an e-mail that it was impossible for Wolferman's to get me a refund any sooner than 45 days.)  I did not, and thankfully ****** has refunded my money. 
  
  I am happy that my money has been returned, thanks to ****** and the BBB. I am not happy that Wolferman's attempted to scam me, a long-time customer, in the first place. Nor am I happy that throughout this process, I just got scripted answers from Wolfermans. Even now, on 03/16/25, Wolferman's response is that they can't refund me until I drop the ****** case, apparently completely ignorant that ****** already refunded me 4 days earlier. 

• Initial Complaint

  Date:02/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 5 items on 12/12 for holiday gifts. 4 items to one address & 1 item to a different address. Delivery was guaranteed by 12/24. The 1 item was shipped 12/15 & delivered 12/18. I spoke with representatives at the company on 12/19 asking for update on the ************ of shipping or the additional items. I was assured that order was received & would be delivered by 12/24. I followed up again on 12/20 & spoke with another representative since I knew shipping deadlines were getting close for delivery by Christmas. I was again assured my package would arrive by 12/24. I was told it would be shipped out by end of day on 12/20 with estimated arrival on 12/23. On 12/23 I still had not received my package nor did it show it was shipped. I called again & spoke with another representative. At this time I was told my order was placed incorrectly & that's why it has not shipped. My credit card had already been charged for the full amount of all items. My original order was canceled and I was reimbursed. The 4 items were re-ordered. I asked to speak with a manager & was told one was not available. I asked for free expediated shipping since it was a fault on the company. I was told it could be done and asked what my credit card would be charged. I was told the amount prior to shipping costs and my credit card was charged. When I received the order confirmation, I was still charged for standard shipping which was not communicated with me. New order was guaranteed by 12/31. I had not received my order as of 1/3/25. I called again and spoke with another representative who could provide no information as to the delay on my order. I asked to speak with a manager again and could not get in contact with one. I did receive an email later that day stating order was delayed. My order finally shipped 1/6 and was delivered 1/7. At this point, it was well after the holidays and my gifts were very delayed. I also had to buy other gifts due to the delay with my order.

  Business Response

  Date: 02/10/2025

  Dear *******,
  
  
  Thank you for reaching out to us and for making us aware of your experience. We apologize for the delayed delivery of your orders and for any inconvenience this caused. We have always taken pride in providing high quality products and service but, regrettably, this is not what you have experienced. Although an apology does not make up for your disappointment, we want you to know that we are truly sorry. Per your request, we have successfully issued a full refund back to your account. Your refund is being processed and will be applied to your original form of payment. Please allow up to 10 business days to post with your financial institution. 
  
  Again, we apologize for the delayed delivery of your orders and for any inconvenience this caused. We hope to better assist you in the future.
  
  Sincerely,
  
  ****** *.
  Enterprise ****************** Specialist
  Wolferman's Bakery
  

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I own a business and I buy gift boxes for clients for Christmas. I ordered several gift boxes for everyone, the total cost would have been around $500. Everything came perfectly with one exception. A gift box came and was missing 6 items. My original phone call with ***** the day the boxes came, Dec 23, he stated he would replace the missing items. That never happened. I called again and was on the phone 1:27 minutes and was told the items would ship that were missing. No luck. I called again Jan 11, spoke with ***** and she said she would issue me a refund for $109.98, the price of the two gift boxes that were missing 6 items. She said that would take 7 days. Here we are Jan 21, I have called again spoke with ***** and he said there were no notes on issuing me a refund. I have spent more time on the phone than I can believe! The large box containing 14 items only had 8 inside, Im not in this to s**** over the company, the rest of my big order was fine. I am getting nowhere with them and need some help!,In the photo attached the check marked items came in the box, not the rest. It was a big box with only English muffins in it.

  Business Response

  Date: 01/28/2025

  Dear ******,

   

  Thank you for reaching out to us. We sincerely apologize for your experience with us and that one of your Mix Match Bakery pick 6 gift was not received as expected. However, we have issued a full refund for order #W01005925527254 on 1/23/2025, which you should have received within 10 business of this date.

  Again, we apologize for any inconvenience this issue may have caused and hope you will continue to shop with us for your gifting needs.
  
  Sincerely,
  
  ******* *.
  Wolferman's ************************************** Enterprise Customer Care

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered $60.97 worth of Wolferman's Bakery (aka Harry and David) products on December 4. On December 13, the products still had not shipped. Through online chat, they told me the products wouldn't be delivered until December 24, which was too late. I canceled the order for a full refund on that date. On January 2, I still had not received my refund. I called the customer service number, and they told me that my refund was credited on December 13. That was the date of the cancellation, so I know that it wasn't refunded on the same day, and there was no refund on my credit card on that date. I asked what account it was refunded to, and she hung up on me. I called back; this representative acted like I wanted a refund for an order I had already received. I explained that I never received the products because I canceled. She put me on hold, came back, and said that she had changed it and that I didn't owe anything. I then asked when I would receive my REFUND. Put on hold again. She came back and told me my refund had been processed earlier. When I asked her for the date of the refund, she said, "I don't know, I can't see that information, but it says a refund was given." I explained that if a refund was given, she should be able to provide me with the date of the refund and what credit card it was refunded to. She put me on hold. I waited for over an hour, and she never came back. I filed a complaint with the BBB under the Harry and David name and got a generic email from them saying they were very sorry for the inconvenience and that I would receive a refund in 7-10 business days. I never received a refund. They sent an email just so they could satisfy the BBB requirement. They never intended to give me a refund.

  Business Response

  Date: 01/20/2025

  Dear ****,
  
  
  
  
  
  
  Thank you for reaching out to us. We apologize for the issues you have encountered with your order.
  
  
  We value our customers and strive to deliver a smile with every order. We will be happy to work with you to resolve these issues. I apologize for the information given previously. The items you ordered were not immediately available so you cancelled your order. Normally, that is when a refund is given. However, since the items were not yet available, you did not get charged for them and so there was no refund. The only amount you seen was an authorization hold, which has dropped off by now. There was no charge for this order. Please check with your banking institution to confirm the authorization hold dropped off and there were no other amounts against your card.
  
  
  Again, we apologize for the inconvenience this matter has caused; and hope to hear from you soon.
  
  
  Sincerely,
  
  
  ***** *.
  Executive Services
  Harry and David

• Initial Complaint

  Date:01/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made 2 online purchases on 12/4/24 (#Gwolfermans19428 and the other is #Gwolfermans19251). Both were charged $5.99 each shipping when it should have been included because I have their yearly shipping option - Celebration Passport). Starting on 12/8/24 and for more than 30 days after, I have been emailing, and calling. Total billed on my **** for the two orders were $30.98 and $31.29. Should have been $5.99 less on both orders (no shipping fees). More than 12 emails and countless phone calls. Everyone at Wolferman's swearing it was refunded. Someone at Wolferman's finally noticed that someone at Wolferman's changed the payment method to a House Account, when it was originally a ***** That is why the credits have not hit my credit card. Both charges have posted to my **** account ($30.98 and $31.29). He (at Wolferman's Customer Svc) said he cannot change it back and nothing they could do. He sent me a coupon (don't think I will be ordering again). Tried calling Celebrations Passport where I have paid annually for free shipping, and the said they cannot help; they said to call Wolferman's. NO credits ever received. Scam to get more money from you!

  Business Response

  Date: 01/12/2025

  Dear ********,
  
  
  Thank you for reaching out to us. 
  
  We're very sorry for the issues you have encountered with your orders.
  
  Although an apology does not make up for your disappointment, we want you to know that we are truly sorry. We have processed a  full refund for order ********** and a partial refund for order **********. Your refunds will be returned to your original form of payment within 7-10 business days. We are also sending you a 20% off coupon via email for your next purchase.
  
  Again, we apologize for the inconvenience this matter may have caused; and hope to deliver a smile for you soon. 
  
  Sincerely, 
  
  ***** *. 
  Executive Services 
  Wolferman's Bakery

  Customer Answer

  Date: 01/12/2025

   
  Complaint: 22781008
  
  I am rejecting this response because: They are lying and cannot be refunding me. They do not have my credit card number. They wiped it out and replaced it with a payment method of "House Account". They are refunding themselves (ie.e the "House Acct). ********************** has said numerous times that they are refunding, yet it never hits my credit acrd....because they do not have the number!  One "Supervisor" actually took my credit acrd number down a few weeks ago, but I still have not seen the credit on my credit card. They can call me, they have my number, but never do. My number is *************. I need not **************** to call me, but a Supervisor from the **************** or upper management.
  
  Sincerely,
  
  Bradford Harum

  Business Response

  Date: 01/22/2025

  Dear ********/********,

   

  Thank you for speaking with me earlier today.

  We apologize for the issues you have endured with this order.

  We have refunded your account for the billing discrepancy, due to your being a Passport member. Your refund will be returned to your original form of payment within 7-10 business days.

  Again, we apologize for the inconvenience this matter may have caused; and hope to deliver a smile for you soon. 
  
  
  Sincerely, 
  
  ***** *. 
  Executive Services 
  Harry and David

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on December 4th for 3 Christmas morning baskets. They never arrived. I called on December 17th and they said the items were being shipped and would arrive on December 24th. I received an email confirmation of this as well. On December 23rd I received an email stating that the Christmas baskets were out of stock and they would provide a replacement. I called and asked for the ***** Breakfast box as the replacement and they stated that a manager had to approve the replacement but that I would have a confirmation email later that day. I never received a confirmation. I then called again on December 27th and they said that the order was in process and would be delivered on December 29th. Nothing arrived. I called on December 30th and spoke with a manager, Jameiline, and she assured me that it was being processed and that she would call me the next day with an update. It's now January 3rd and I have received no update from her or anyone at Wolfermans and I still haven't received any baskets.I am incredibly frustrated with Wolfermans and the service they are providing. I have never experienced this level of ineptitude from a company where no one takes responsibility for an issue and commits to making it right. I would never recommend them to anyone.

  Business Response

  Date: 01/06/2025

  Dear **** *****,

   

  Thank you for reaching out to us and making us aware of your unsatisfactory experience.

  We have issued a total refind and will be applied to your original form of payment. Please allow your financial institution up to 10 businss days to post this refund to your account.

  Again we are very sorry that your order was not delivered as requested and apologize for the inconvenience this has cause you.

  Sincerely,

  ***** *.

  Enterprise ****************** Specialist

  Wolferman's Bakery 

  Customer Answer

  Date: 02/10/2025

  Good morning. I am writing to update you on the case referenced above. The company indicated they would issue a refund to me on January 6th and that it could take up to 10 business days to see it on my account. It has been more than 10 business days and I still do not see the credit on my account. Please let me know the next steps. It is unacceptable that they still haven't refunded me from an order placed on December 4th.

  Business Response

  Date: 02/11/2025

   

  Dear ****,

  
  Thank you for reaching out to us. 
  
  We're very sorry for the issues you have encountered with your order and delay in your refund. We have always taken pride in providing high quality products and service but regrettably, this is not what you've experienced.  
  
  Although an apology does not make up for your disappointment, we want you to know that we are truly sorry. We have processed a full refund. Your refund will be returned to your original form of payment within 7-10 business days. 
  
  Again, we apologize for the inconvenience this matter may have caused; and hope to deliver a smile for you soon. 
  
  
  Sincerely, 
  
  ***** *. 
  Executive Services 
  Harry and David 

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for Wolfermans through a GMA ************** promotion. When placed the order the it was stated that items would be shipped within 2-3 days which was very important for the timing of being able to deliver them by hand in our holiday travels. That did not occur and only a part of my order shipped 9 days later and did not arrive until 12 days later thereby missing my dates to hand deliver. I had to then pay a premium rate to have items arrive to family by Christmas more than negating any savings through the *** deal. There is still a part of my order that I have not received and was told multiple times that it would be sent immediately and would receive tracking information. About 20 days later I was told the item was no longer available and I could choose an item to replace it that was less than the value of the item I had ordered. Every time I reached out for help I was dealing with a different person who asked me to explain the situation even though all the information was explained in the email chain. I counted at least seven different names in the email exchange since all of this started. It may seem like a small amount of money to lose but its a big enough amount to me and one of the reasons I need to be on the lookout for sales. I was also trying to get my family a product that we all have loved but after this experience I would be hard pressed to continue to purchase or recommend especially after seeing their similar treatment of so many others.

  Business Response

  Date: 12/28/2024

  Dear *****,

  Thank you for reaching out to us. I am very sorry that your item was not delivered, and for any other inconveniences this may have caused you. I checked the tracking and it seems that ***** has not updated the tracking information since 12/14/2024. I have submitted a replacement for the English Muffins Variety Assortment and again, I am very sorry that your order was not delivered.

  Sincerely,

  ******** *.
  Wolferman's 
  Executive Services

  Customer Answer

  Date: 12/29/2024

   
  Complaint: 22738222
  
  I am rejecting this response because:

  I appreciate the offer but have been made this offer before with no action taken on your part so I want to have it spelled out that the item I originally ordered will be sent (English Muffin Variety Sampler), date when this replacement will be sent with tracking information and that it will be sent at an expedited timeline given that the order was originally placed 25 days ago.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:12/24/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 20, 2024, I placed an order from Wolferman's that contained holiday gifts for various family members. I paid extra to guarantee delivery on or before December 24, 2024. I received order confirmations via email from Wolferman's. I have uploaded a copy of the confirmation email. The order (which included three gifts to be delivered to three different locations / family recipients) continued to show online as "confirmed" but they never updated to "in transit" or to show tracking or delivery information. On December 24, 2024, I called Wolferman's to ask about the status of the order. A customer service *** named **** initially told me that the payment for the order hadn't gone through. I asked how that could be, as I had received an order confirmation from Wolferman's and had never gotten any further word or indication from Wolferman's or my financial institution that a payment hadn't gone through. The customer service *** insisted that was the issue. I offered to provide payment info again, so long as Wolferman's backed out any charge for expedited shipping since the gifts were no longer timely. **** said he would check with his supervisor. While awaiting his return, I checked my bank statement and confirmed that I actually HAD been charged. I have uploaded a copy of the charge. When **** returned, he said they could charge me now, without the shipping fee. When I told him I already had been charged, after several rounds of his insisting that I hadn't, he went back to his supervisor. When he finally returned, he conceded I had, in fact, been charged, and he then offered a different and varying excuse about shipping issues with the order and all he could now offer was a refund. Bottom line: Wolferman's charged me for items and expedited shipping, I had no idea about any issues until contacting them, they then gave me false and varying information -- and were going to charge me AGAIN - and they failed to deliver the gifts. Seeking a full refund.

  Business Response

  Date: 12/27/2024

  Dear *****,

  Thank you for reaching out to us. I am very sorry for any inconvenience this may have caused, and for your experience with our customer service. The order was fully refunded on 12/25/24. Please allow up to 10 business days for the refund to post with your financial institution. Thank you.
  
  Sincerely,

  ******** *.
  Harry & David
  Executive Services

  Customer Answer

  Date: 12/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:12/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from Wolfermans on December 3rd, with a promised delivery by December 13th. I received a partial order on December 12th and contacted customer service. I was passed around customer service for over an hour and eventually told the rest of the order was out for delivery and would be delivered the following day, despite the it showing on their website that it never shipped. The rest of the order was never received. I contacted customer service the following week asking for a refund and was again on the chat for over an hour before they abruptly ended the chat without resolution.

  Business Response

  Date: 12/27/2024

  Dear Zoe,

  Thank you for reaching out to us. I apologize that your order was delivered incorrectly, and for the difficulties you faced with customer service. I have refunded the order as requested. Please allow up to 10 business days for the refund to post with your financial institution. Thank you.

  Sincerely,

  ******** *.
  Harry & David
  Executive Services

• Initial Complaint

  Date:12/21/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered Xmas gift 12/6/24 to be delivered 12/16/24. Checked tracking everyday, stuck in ******* with ****** Did chat online last week and *** told me he was reordering and it would arrive before Xmas. He lied, never got an email confirmation of this, same tracking appears. Posted on their Instagram in PM, no one responded. I then made a public post and they asked me to PM them my order #. Told them I had already done that and no one responded.

  Business Response

  Date: 12/27/2024

  Dear **********,

  Thank you for reaching out to us. I apologize that your gift was not delivered and for any other inconvenience this may have caused you. I have issued a full refund as requested in your email. Please allow up to 10 business days for the refund to post with your financial institution. Thank you.
  
  Sincerely,

  ******** *.
  Harry & David
  Executive Services

  Customer Answer

  Date: 12/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********** *********