ComplaintsforWolferman's

• Initial Complaint

  03/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have repeatedly asked to be removed from their enormous amount of emails! I want to be removed asap. email is ****************

  Business response

  03/25/2024

  Spoke with our Customer and opted out of all promotional emails. Customer satisfied.

  Business response

  03/30/2024

  We have coded this customer's account to not receive any more promotional emails from Wolferman's Bakery. We also sent the customer an email advising of such.

• Initial Complaint

  01/15/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed one order with Wolfermans Bakery. At the time of the order I requested to not be added to any email lists. For months I have been getting numerous emails from this company each week. I have tried to unsubscribe at least a dozen times. I have also called many times and was told the emails will stop. I realize it's just an email but I want them to to stop. This company can not seem to respect my wishes. I won't order from them again nor will I recommend them to anyone. It's too bad because the person who received my gift of baked good really like it.

  Business response

  01/15/2024

  We have spoken with the Customer and coded her account to not receive any promotional emails, catalogs or promotional calls. We have also sent a request to our email operations department to block any promotional emails from being sent to the customer.

  Customer response

  01/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  12/27/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I cannot get this company to stop emailing me. I have unsubscribed on numerous occasions. I have called and have been told I will no longer get emails and yet everyday I get an email from Wolfermans.

  Business response

  12/27/2023

  We spoke with the customer about getting ********************** Bakery emails. We consolidated the three accounts found for the customer and coded the sole account to only receive Harry & David Catalog and Gift List. Customer was very satisfied at how her issue was resolved.

  Customer response

  12/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  **************************************************

• Initial Complaint

  12/17/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  This company canceled an order with 6 English muffins packages and TOLD me they were replacing my order with a basket with 2 packages of muffins. FOR THE SAME PRICE. A blatant RIP OFF. THEN IM TOLD THEY CANT CANCEL THE ****OFF ORDER when it hasnt even shippedso Id be forced to take it!!It took me 4 f@cking hours to straighten this out and wind up with absolutely NOTHING but a headache

  Business response

  01/01/2024

  We have reached out to this customer on several occasions and are awaiting a response.

• Initial Complaint

  12/17/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order with Wolferman's Bakery for a Christmas gift. The promised delivery date was no later than 12/13/23. On 12/15/23 I had still not received the item and could see that it was messed ** in shipping. I chatted with customer service and explained that this was a gift that I needed no later than the 16th of December or it would be useless. Customer service agent agreed to overnight another package to me so I would receive it on the 16th and told me that if I did not receive it that they would cancel the order. I did receive a package on the 16th, but it was not what I ordered. I called back and was told that they could not cancel the order and that I could not talk to a supervisor. Worst customer service ever. Would never order from them again!

  Business response

  12/19/2023

  Wolferman's Bakery talked to the customer and apologized for the wrong item being delivered in addition to the delivery delay on the original item. We refunded the customer in full and also sent an apology letter with a 20% discount code to be used on a future order. Customer Satisfied.

• Initial Complaint

  12/13/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Placed 2 orders with many items. Tracking showed that nearly all the items were delivered to other places across the country and NOT to me. Of all the items I ordered, I only received 2 total and they were both incorrect. One was a jam sampler with the incorrect jam. The other was a Christmas Banquet sampler with the incorrect muffin flavor inside. Spent nearly 2 hours total on phone on 2 different occasions regarding these issues. Both times I was promised replacement orders. Requested replacement order confirmation email and tracking numbers, but neither was provided to me. I was guaranteed delivery of the replacement orders by today's date, but I still did not receive items. Reached out to customer service a 3rd time and asked for tracking and they could not give me the new tracking numbers. They only had old tracking numbers from the original order that already showed as delivered to another state. I requested a full refund of both orders. I was then told they would process a refund immediately; but while in the process of "refunding" my money they suddenly said they could not do it and I would have to call another phone number to address my "concerns." They quickly disconnected our conversation thereafter. Order numbers:W01005881650010 ($318.63)W01005881743248 ($85.47)

  Business response

  12/19/2023

  Reached out to the customer to address concerns regarding this order and customer is satisfied with the resolution. 

  Customer response

  12/19/2023

  The business contacted me and offered a full refund. I have received no email confirmation of such being processed. I would like the case to stay open until the refund goes through. They said it will take **** days. I will update here when it goes through or if I does not go through after the **** day timeframe. 

  Customer response

  01/18/2024

  My refund was processed. Thank you! 

• Initial Complaint

  12/07/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I receive multiple emails daily from Wolferman's Gourmet. I have unsubscribed daily, but the emails still keep coming. They do not honor their unsubscribe feature. In fact there were more emails after I tried to unsubscribe. I would like them to stop sending me solicitations. I see that other people have also filed complaints with the BBB about this.

  Business response

  12/19/2023

  On 12/08/23, Wolferman's Bakery coded the customer's account to not receive any more advertisements via email or voice. Since all of our merchandising is done in advance for each day, the customer may not see the issue as being resolved for a week.

  Customer response

  12/20/2023

   
  Complaint: 20974239
  
  I am rejecting this response because I am still receiving 4 to 5 emails a day when the problem was supposed to be resolved by last week. I even received an email this morning at **** am. 
  
  Sincerely,
  
  *************************************

  Business response

  01/09/2024

  We have escalated the situation of the customer receiving enterprise emails to our Email ********************* to have further emails to this customer blocked.

  Customer response

  01/09/2024

   
  Complaint: 20974239
  
  I am rejecting this response because I have had several calls from the business saying they will remove my email from their list. However, it's been months and I still receive daily emails. They seem to have done nothing.
  
  Sincerely,
  
  *************************************

  Business response

  01/23/2024

  As previously stated, the customer has been coded to not receive any emails from Wolferman's Bakery. I have sent another request to our Email Operations Team asking to please check and make sure the customer is blocked from receiving ANY and ALL promotional emails.

  Business response

  01/25/2024

  We have blocked emails to this customer enterprise wide as of 1/4/2024. 

  Customer response

  01/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  11/29/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order (W01005859618906) on 4/29/2023 in the amount of $81.98 as a mother's day gift with guaranteed delivery "Arrives On or Before: 05/12/2023". After numerous delays and the company trying to switch out items they apparently no longer had in stock with items the recipient was allergic to without any communication to me that they were doing so, I eventually had the order canceled and refunded after Mother's Day. I have since tried on regular occasions to have my email removed from their mailing list. It has been months, and I am still receiving the emails, and now I am getting multiple emails from them a day. I now consider this harassment and do not want any more communication from them, but I can't get it to stop. From reading other complaints here, I am not alone in this.

  Business response

  12/05/2023

  12/5/2023

  To whom it may concern, Our Wolfermans **************************** has reached out to our customer regarding his issues and attempt to stop emails and marketing materials. We'll be contacting our Systems ******************** to troubleshoot why he isn't able to opt out of emails via our website. 
  I assured him we will get this resolved for him in our conversation today.
  

  Regards,
  Wolfermans-  Executive Services.

  Customer response

  12/07/2023

   
  Complaint: 20933076
  
  I am rejecting this response because:

  As of 12/7/23, I am still receiving 2 emails a day from *****************************************************.  Attached is an image from my inbox of all the messages I have received in the past week.
  
  Sincerely,
  
  ***********************

  Business response

  01/08/2024

  We have coded the customer's account to not receive any promotional email or calls from us. We also have sent an email to our Enterprise Email Operations to suppress any and all promotional emails. Unfortunately, since our marketing department batches all emails a few weeks in advance, it may take a couple of weeks for the customer to see the results of our request.

• Initial Complaint

  11/27/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Company automatically adds high shipping fees ($24.99) to ALL holiday orders. Holiday catalogue website lists lower cost "Standard" shipping fee IS available ($8.99). Website says lower "standard fee" shipping dates are available for December mid-week delivery, but site auto-populates range which includes higher cost shipping dates (weekends and holidays). Customer cannot override higher cost delivery day in date range. Called **************** and they were unable to assist. This practice is highly deceptive.

  Business response

  12/19/2023

  Customer accepted our apology for the issues she had placing an order on our website and our offer to contact our website manager. 

• Initial Complaint

  07/19/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Company does not honor the unsubscribe. I have for the past 3 weeks unsubscribed daily to be removed from their email list. EVERYDAY I receive emails from them. I have emailed the company and have been told that my email has been deleted, my address removed from the catalog and yet I am STILL receiving email from them everyday. This company is violating the unsubscribe features.

  Business response

  07/27/2023

  7/27/2017

  Good morning, 
  We've reached out to ************ and she is satisfied with our resolution at this time. She's been instructed on how to stop text messages to her number. She was very pleasant in working with us to help update how to stop unwanted texted messages. She has our direct number at the corporate Harry and David *************** if she needs anything else. 
  Thank you,                                                                                                                                                        Executive Services                                                                                                                                            Harry and David  
  

  Customer response

  07/27/2023

   
  Complaint: 20347331
  
  I am rejecting this response because:  

  I HAVE NOT HAD ISSUES WITH TEXT MESSAGES OR CATALOGS.  
  

  Harry & David DOES NOTIFY OR communicate that it takes seven business days to stop emails.  They have an unsubscribe feature that does not work.  The staff is not aware of how to stop these emails as well.  After weeks and three now four communications and still it is wrong. I am STILL receiving emails as of this morning and after an email from ****, it appears a Harry and David has a secondary email program which some people miss.  I dont know how I can miss it, when Im not even aware of where it is what it is or how theres a secondary email program.  And again why isnt the staff trained on a secondary email program?

  Frustratingly is the fact that Im having problems with emails and yet the response was in regards to text messages?!?!?!?

  Harry and David and instruct me on how to stop text messages. David stated that they would look into why I was still receiving EMAILS.  

  
  Sincerely,
  
  *******************

  Business response

  08/08/2023

  8/8/23

  To Whom It may concern, 

  We feel that at this time we've addressed our customers request to stop email promotions she had continued to receive after asking them to previoulsy stop.          We apologize for any inconvenience and time she had to spend regarding this issue.                                                                                                                            Thank you,                                                                                                                  ********* Services - Harry and David                                                                                                     

  Customer response

  08/11/2023

   
  Better Business Bureau:
  

  I have reviewed the response made by the business in reference to complaint ID ********.  Harry & David have been able to make the emails ceased and have taken into consideration my suggestions to ensure this does not happen to others and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩