Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec. 13, 2024, I placed an order with Wolfermans for delivery by Christmas. I gave my debit card for payment. That date I was billed the proper amount of $93.90. I received email confirmation of my order. Yesterday, Dec. 17, my bank account was again debited for an additional $93.90. After several tries to reach Wolfermans customer service, I finally got someone to answer (wait for ***** min. to get through). Spoke with a man who didnt understand English and didnt understand what was the issue. After much discussion, he told me he gets lots of calls about double billing, and I should wait a few days and it will be removed. I asked to speak with a supervisor and was told he/she was not available. So I called again and after much effort and time I got another customer service *** who did understand English. She put me on hold for almost 10 minutes, then nicely explained that the second charge on Dec. 17 was just for authorization of my account. She said it will take 7-10 business days to get the credit to my account. I said that made no sense. They received my cash payment on Dec. 13, and didnt need to authorize anything after that. Again, she ***eated that it was for authorization and that was her answer. I then called my bank and they verified the 2 debits to my account, and also verified the second debit was temporary, for authorization. Horrific practice and I consider this a theft. I will have to wait and see if my bank is ever credited.

  Business Response

  Date: 12/22/2024

  We will reach out to the customer.

  Customer Answer

  Date: 12/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  A representative from Harry & David/Wolfermans, contacted me and we thoroughly discussed the issue.  We also joined in a call to my bank to see if they could resolve the problem.  From Wolfermans records, the charge on 12-13-24 was an authorization hold, and that hold was released when they shipped the order on 12-17-24, when they also debited my account.  However, the bank does not show a release on the authorization and verified my account was debited twice for the one order.  However, since Wolfermans has requested the release, that will take effect shortly.

  thank you for your wonderful service and great help.  I am certain I would not have gotten the help from Wolfermans without your intervention.  I was very pleased with the help received.

  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:12/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order was placed and charged on Oct 25 for $111.97 but never delivered after many delays and phone calls. Finally cancelled on November 12. After many calls saying a refund would be processed it never has. **************** has been no help at ********************** which seems to really be Harry and David. Would like my refund.

  Business Response

  Date: 12/04/2024

  Dear *******,

  We are sorry that you did not have a good experience in having your order delivered. 

  The order **********, amount charged of $111.97 was cancelled and our invoice shows a negative balance. Any pending charge shown on your account, should be removed within a 10-day period depending on your financial institution.

  Again, our apologies for the inconvenience.

  Sincerely,

  ****** R

  Enterprise ****************** Specialist
  *******************************************
  ************

   

  Customer Answer

  Date: 12/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:11/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/22/24 My husband called and order 12 packages of English muffins, they said couldn't order, but an up charge of $10 for tongs and gift box then he could. He said ok. That was Friday. On 11/25 I called and complained. They said no problem, so the said, cancelled his and made a new order. Picked out 12 flavors said deliver by ****. My bother in law received it today, with 12 bags of cheddar cheese English muffins. ***. I've tried 3 times today. First time, guy thoughts he was funny and sent me to 1 ******************************************************************* on hold and hung up on me. At wits end. Just want them to get correct muffins that we've sent the last 20 years. Just mad we had to pay extra for tongs and gift box we didn't want. There are two tracking numbers. My husband's(said they cancelled) 502 116 0975. Mine 501 116 2188

  Business Response

  Date: 12/11/2024

  Hello, 
  

   

  Thank you for reaching out to us and for making us aware of your experience. We are very sorry for all of the issues that you have encountered with your orders and for any inconvenience these issues have caused. We have always taken pride in providing high quality products and service but regrettably, this is not what you have experienced. Although an apology does not make up for your disappointment, we want you to know that we are truly sorry. Per our conversation, full refunds have been issued on both of your orders as apologies for your unsatisfactory experience. One refund was issued on December 3, 2024 and the other refund was issued on December 8, 2024. Your refunds are being processed and will be applied to your original form of payment. Please allow up to 10 business days to post with your financial institution. 
  
  Again, we are very sorry for all of the issues that you have encountered with your orders and for any inconvenience these issues have caused. We hope to better assist you in the future.
  
  Sincerely,
  
  ****** *.
  Enterprise ****************** Specialist
  Harry & David

  Customer Answer

  Date: 12/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:11/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************************************************** Item #: *****W Price: $129.99 Was purchased on 11/22 with a delivery date of Wednesday 11/27 as a Thanksgiving gift - it was not filled until Tuesday in ************* and put on a truck and and left for 4 days - not fresh and blamed fedx when it was not fedx because I was given tracking information. They only would credit shipping and not replace the item because I said it was over a week old since it was baked at least on Monday. **************** was overseas and I was on hold for 2 hours and would not send a new order. Terrible company and harry & David should be ashamed of their attempt to honor fresh products delivered. I will never purchase another gift from harry & david - should have replaced and credited - all they did was credit shipping which was not even fedx faukt

  Business Response

  Date: 12/08/2024

  We will reach out to the customer to resolve this matter. Thank you

  Customer Answer

  Date: 12/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ***********

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is refusing to remove me from their mailing list and is telling me I need an account that they can look up to be removed from the mailing list. I was sent a gift basket of the worst food ever a long time ago and no longer want to throw away the trash that the company sends in the mail every so often, so I figured I'd get in contact with them about having them not send me any more trash for me to throw away for them. Nope! I need an account for them to look up. They're asking for phone number and email to connect to an account I don't have and are refusing to just take me at face value that someone who doesn't want to throw their trash away for them would also not have an account. I also waited over 2.5 hours on hold on the phone. It took 1.5 hours to connect with an agent online. The agent took over an hour of denying me and simply will not take me off the mailing list.

  Business Response

  Date: 12/11/2024

  Dear Ren, 
  
   
  
   
  
  Thank you for reaching out to us. I am very sorry for all the issues that you have experienced, and we want to do everything we can to assist you. 
  
   
  
  As per your request, we have removed you from our mailing list; however, please note that that this will only prevent catalogs or promotional offers being sent to you via mail. Unfortunately, we cannot prevent orders from being placed so orders may still be delivered if a customer has placed an order to be delivered to your address. 
  
   
  
  Please also note that our mailing lists are printed months in advance so you may receive another catalog but no further will be sent per your request. Again, we apologize for any inconvenience this has caused and hope to assist you better in the future. 
  
   
  
  Sincerely, 
  
   
  
  ******* *. 
  
  Harry and David 
  
  Executive Services 

  Customer Answer

  Date: 12/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  Sincerely,
  
  *** **********

• Initial Complaint

  Date:11/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from Wolfermans two holiday baskets that needed to be delivered by 12/5. No one would be around to accept them until then. I get an email that they SENT the baskets ( against my wishes) arriving by 11/27..where NO ONE will be there to accept it!! I spoke to 2 reps this morning; one, Gela, said she corrected it ; while another **** Jab, said he cant do anything about it! Thats $100 order that will go to waste!!! My order # is WO1005918556832.I would not order if they cant honor the delivery date promise; which is on my receipt!This is awful!! Plus, their 2 reps gave me differing explanations.Please help!!! I cant afford these gift baskets to go to waste!! Im devastated!

  Business Response

  Date: 12/11/2024

  Dear ****,

   

  Thank you for reaching out to us. We sincerely apologize that your orders were delivered earlier than expected. However, we have issued a replacement for both orders, at no additional cost to you and they are scheduled to arrive by 12/20/2024.

  Again, we apologize for any inconvenience this issue may have caused and hope you will continue to shop with us for your gifting needs.

  Sincerely,
  

  ******* *.
  Harry and David
  **************************** Enterprise Customer Care

  Customer Answer

  Date: 12/11/2024

   
  Complaint: 22606495
  
  I am rejecting this response because: The initial orders were going to a Pro Football friend; where the early order was delivered when No One was at the complex. The order sat for a week in a warehouse! It should have been delivered when people would have been there to receive it. Add to that, the online **** for your company told me facts that werent true; that order was postponed for later shipment when it had already been shipped. I used to be  a frequent customer of this company; NO LONGER will I put myself & friends thru such awful business practices.

  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:11/13/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a sympathy basket to be delivered Nov 7 or 8th. I paid the extra $35. It was never delivered. I made about 10 phone calls and spoke to several managers. The basket was on back order. The *** cancelled my order and ordered a new one. To date, this still has not been delivered. AND they keep charging my card without my permission. I was told I was getting credits, but they keep charging me. I have spoken to several managers, including yesterday and was assured this would not happen again. Just now, 11/13 at 7:30 another charge hit my card. For what? Why do they keep charging me? Every time I call and speak to them I am assured that this won't happen again and then I get another charge. PLEASE HELP. I am unable to reach the vendor at this point. I need to speak to someone who speaks English and someone in executive services. Please call me at ************.

  Business Response

  Date: 12/11/2024

  Dear ******,

  We are reaching out to you regarding the issues you are having with your order.

  We apologize for the inconvenience.

  Our investigations have revealed that the charge to your card was $159.50 and the full amount of $159.50 has been refunded.

  Please allow up to 10 business days for this to be reflected to your original form of payment.

  Again, our sincere apologies for the inconvenience caused.

  Sincerely,
  
  Pamela R.
  Enterprise ****************** Specialist
  **************************************
  Call Toll Free **************
  
  
  

   

   

• Initial Complaint

  Date:10/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $64.98 gift for a friend, paid an additional $33.98 for express shipping, plus $2.76 sales tax, for a total of $101.72. The order never arrived at its destination, and when I checked my order online, there was no other information outside of the confirmation number. I called customer service on 10/4 and the person I spoke with was able to cancel the order and said I would be receiving a full refund.I checked the order again on 10/5 and it still appeared to be active, so I called customer service again. They confirmed that the order was canceled and I would be receiving a full refund.I received a notice from my credit card company stating I received a refund from Wolferman's for $63.65, which is only a partial refund. I called customer service again on 10/7 and was put on hold two different times, then told that the difference of $33.98 was the shipping, and that I'd have to take it up with ***** for a refund. I disputed that, because I didn't choose or pay the shipper - Wolferman's did, so it should not be my responsibility. If I called *****, they would tell me to take it up with Wolferman's.I was placed on hold a third time, and then was told that I would have to take it up with my financial institution because Wolferman's could not find my order stating it was for $101.72. I asked to speak with a higher up and after being left on hold a fourth time, I was told someone would be calling me back. They couldn't confirm who or when, which is why I am filing this ************ far, I've received a refund of $63.65, I am owed the balance of $38.07

  Customer Answer

  Date: 10/10/2024

  I received a refund and I am satisfied with the outcome.
  
  Thank you,
  ***** *********
  

  
  

• Initial Complaint

  Date:09/09/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Orders not delivered include: (1) Order placed February 26, 2024, order#**********; (2) Order placed August 14, 2024, order#**********; (3) Order placed August 20, order# **********

  Business Response

  Date: 09/10/2024

  We have reached out to our customer and believe that we have resolved his issues concerning hos orders.

• Initial Complaint

  Date:08/31/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 8/21/24 totaling $113.00. Company stated it would be delivered on 8/26/24. It's 8/30/24. 1 have tried to call company. The wait time is 2.5 or 3 hours to talk with someone for 2 days in a row. I tried doing the online chat. Wait time for that is 40 minutes. I called 1800flowers. They are in a group of businesses that share all the same billing and customer information. No matter who you order from all your invoices are together. 1800flowers told me they couldn't help in anyway. My order states that it is still being processed. It isn't even ready to ship. They have my money and there is no way to reach them, but to wait 2.5 or 3 hours on the phone. I can wait 40 minutes to chat on the computer, but there is no way to know if that will be a person or a computer. I am stuck in *****.

  Business Response

  Date: 09/09/2024

  Contacted customer and apologized.  Refund has been processed.

  Customer Answer

  Date: 09/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************