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Background Checks

Radaris

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Background Checks.

Complaints

Customer Complaints Summary

  • 238 total complaints in the last 3 years.
  • 107 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/24/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This constitutes a formal notice to Radaris that they have been in violation of the California Consumer Privacy Act for non-compliance. Under the California Consumer Privacy Act, businesses are required to honor consumer requests to delete or opt-out of the sale of their personal information. However, the information on record has been posted on their website again, using formal vs informal names. Implementing an opt-out process should not create increased difficulty for consumers who wish to submit a request to opt-out of the sale of their data. This is a core principle in data privacy laws like the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). The sharing of information poses significant safety and privacy concerns leaving individuals vulnerable to exploitation and misuse of the data collected and sold. Requesting that Radaris and their service providers remove my information across all platforms. Please see the attached image highlighted in red and the url link directing you to my information. *************************************************

    Business Response

    Date: 09/29/2025

    Hi *****,

    I apologize for the issue youve experienced. Your record has been already removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 09/30/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Thank You

  • Initial Complaint

    Date:09/20/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I HAVE SUBMITTED OPT-OUT REQUESTS AND THOUGH MY PROFILE HAS BEEN REMOVED, MY NAME, ADDRESS, FORMER ADDRESSES AND PHONE NUMBERS STILL REMAIN FULLY VISIBLE. I NEED THIS TAKEN DOWN IMMEDIATELY, AS IT IS A CLEAR VIOLATION OF RADARIS' OWN OPT-OUT POLICIES. I HAVE ATTACHED SCREENSHOTS AND A URL OF THE PAGE WHERE MY INFORMATION IS VISIBLE. THIS NEEDS TO BE EDITED/REDACTED/ERASED.REMOVE MY ADDRESSES, NAME, AND PHONE NUMBER URL: *********************************************************: **********************************************************************

    Business Response

    Date: 09/22/2025


    Hi *********,


    I am sorry to hear that you were not happy with the public records available on ************************** or satisfied with the removal process.

    Our records show that our customer service team has removed the information you identified.

    Please let us know if you need any further assistance.

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 09/23/2025

     
    Complaint: 23911540

    I am rejecting this response because:

    There is still information on my site regarding my workplace and address. I have attached screenshots. Remove this and we can be done.

    Sincerely,

    AH  

    Business Response

    Date: 09/29/2025

    Hello,

    Your records have been removed from our site.

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 09/30/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    AH

  • Initial Complaint

    Date:09/13/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Radaris has demonstrated tremendous disrespect for my data and the data of millions across *******. Our data has been turned into products to be sold at a profit without our consent. In the past I've submitted requests to Radaris to remove my data, and just a few months later Radaris reposts my data on its website again without my consent. For example, I submitted a request to Radaris to remove my profile on November 1, 2024, which was approved on November 2, 2024, yet this online profile of me at *********************************************************** was supposedly updated on April 26, 2025. I am once again requesting the permanent removal of my profile and the deletion of my data. If this request is disregarded and violated again, I will submit my concerns to the Attorney General.

    Business Response

    Date: 09/15/2025

    Hello ******, 

    I deeply apologize for the issue youve experienced. The information removed stays removed permanently. However, similar information may have shown up if our search engine found it at the original source.

    Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ****************************************;

    Customer Answer

    Date: 09/15/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:09/04/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive gone through the process to delete and remove all info regarding me on Radaris and NOTHING HAPPENED. Youre supposed to get an email that you click a link for it to happen. No email no way from me to click something to make it happen. Delete and remove all information about me. What else do I need to do? You have information that is everywhere else no its not. Ive removed my stuff everywhere. That is that I can. I have issues with people stalking me. This is for my safety and well-being. Delete and remove.**********************************************************

    Business Response

    Date: 09/04/2025

    Hello ****,

    I apologize for the issue youve experienced. Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ****************************************;

    Customer Answer

    Date: 09/08/2025

     
    Complaint: 23838511

    I am rejecting this response because:

    You have a 18 step process thats takes 4 minutes to click through and it took four hours to get an email  

    My recording of the process is going to the *** I hope they change thing on your site  I 

    Sincerely,

    **** ******

  • Initial Complaint

    Date:09/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have requested my personal information be removed from this site on numerous occasions. I want my personal information removed as Ive requested.

    Business Response

    Date: 09/03/2025

    Hello ****,

    I would be happy to assist you in completing this request, but unfortunately, your message does not contain any information I can use to identify the records you need removed.

    Please contact us directly at, ************************************ so we can gather the information necessary to identify the records in question or provide a link to a profile you need removed through this portal.

    Best regards,
    Radaris customer service


    Customer Answer

    Date: 09/03/2025

     
    Complaint: 23830576

    I am rejecting this response because:  they claim they need more information from me, but the information is all in the complaint.  I would like my name and address to be removed from their site

    Sincerely,

    **** *******

  • Initial Complaint

    Date:08/29/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Radaris refuses to remove my personally identifiable information from their website. I've utilized (to no avail) their opt our process and pointed to the specific URL multiple times including via email directly to the companies customer service and removal email contacts. They simply refer me to their opt out procedures that do not work. I feel as though my privacy is being violated.

    Business Response

    Date: 08/30/2025

    Hi *****, 

    I am sorry to hear that you were not happy with the public records available on ************************** or satisfied with the removal process.

    Our records show that our customer service team helped you to remove the information you identified through the email communication.

    Please let us know if you need any further assistance.

    Best regards,
    Radaris customer service

    Customer Answer

    Date: 09/09/2025

    Hello, 
    I missed the window to respond to this complaint.

    The company resolved my issue.  Please update to resolved.
    Thanks,
    -**** ********

  • Initial Complaint

    Date:08/28/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The website belonging to Radaris contains personal information about Americans without having our consent. The process to remove your personal information is done in a deceptive manner. It's no simple process and takes several steps that require patience. It's done in a way to discourage the user from continuing the process. Their intent seems criminal and I will be reporting them to the California Attorney General. My local Congressman **** ******* is looking into their deceptive practice.

    Business Response

    Date: 08/29/2025

    Hello ***,

    I am very sorry you feel this way. I would be happy to assist you in completing this request, but unfortunately, your message does not contain any information I can use to identify the records you need removed.

    Please contact us directly at, ************************************ so we can gather the information necessary to identify the records in question or provide a link to a profile you need removed through this portal.

    Best regards,
    Radaris customer service

    Customer Answer

    Date: 09/02/2025

     
    Complaint: 23812183

    I am rejecting this response because: this doesn't solve the issue at hand. I never gave your company permission or consent to post my sensitive personal data. All my family members have their information on your website linked to mine. This is a huge security risk. Your company lacks transparency and is complicit in fraud. Radaris enables identity theft. Make the process easier for all Americans to opt out . Your company is complicit in fraud and enables identity theft.  

    Sincerely,

    *** ********

    Customer Answer

    Date: 09/10/2025

    Please look at this document closely. It was taken today September 10 2025.  It's the 4th result in ****** search when you type my name.  Why is this disturbing to me? It list my birthdate etc. and I'm a victim of identity theft.  Do see my point ? This is why I have reported RADARIS to the Attorney General and the ***. ****** A. **** of the *** privacy and data task force has been notified after RADARIS failed to remove my private information on the internet. It's going on month. How much more evidence do I have to provide? How many more hours of my time do you want to take from me?

  • Initial Complaint

    Date:08/27/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After several attempts online to remove my personal information from ************************** and getting a denial notice I am left with no choice except to file a ************************************ link to my personal information I want removed: **************************************************************

    Business Response

    Date: 08/28/2025

    Hello *****, 

    I apologize for the issue youve experienced. As I can see, your record has been already removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ***********************************

  • Initial Complaint

    Date:08/27/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After numerous attempts to remove my information from ************************** and getting a denied message I am left with no choice but to file a ************** to my ************************** information: ***************************************************************

    Business Response

    Date: 08/28/2025

    Hello ******,

    I apologize for the issue youve experienced. Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 08/28/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *********

  • Initial Complaint

    Date:08/25/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THIS BUSINESS KEEPS PUTTING MY PERSONAL INFORMATION ONLINE THAT THEY HAVE MIXED WITH WRONG INFORMATION AND I WANT IT REMOVED. I DO NOT WANT MY PERSONAL IDENTIFYING INFORMATION LISTED ONLINE PLEASE DELETE FROM ALL SITES YOU OPERATE PERMANENTLY. I have pasted the link below. Please remove ALL AND ANY OTHER PROFILES AS WELL. Thank you *****************************************************************

    Business Response

    Date: 08/26/2025

    Hello *******, 

    I apologize for the issue youve experienced. Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ****************************************;

    Customer Answer

    Date: 08/26/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* **********

    Customer Answer

    Date: 08/28/2025

    This business ************************** keeps displaying my personal information and I have asked them numerous times to PLEASE STOP as I do NOT want my information public for any random person to see, this should be illegal! The business agreed and stated they removed the profile but they did not as it still shows when I click the link and when I search myself. I am asking again that the business PLEASE REMOVE ANY PROFILES YOU HAVE FOR ME. The *** for the specific one in question is pasted below however I ask that ALL AND ANY PROFILES ON ME BE DELETED FOR GOOD AND STOP PUTTING THEM BACK! Thank you for your help the *** is below. *****************************************************************

    Business Response

    Date: 09/04/2025

    Hello *******,

    Our records show that our customer service team has already helped you to remove the information you identified.

    Please let us know if you need any further assistance.

    Best regards,
    Radaris customer service

    Customer Answer

    Date: 09/04/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* **********

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