Complaints

This profile includes complaints for KinderCare Learning Centers LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  KinderCare Learning Centers LLC

  650 NE Holladay St Ste 1400 Portland, OR 97232-2096

• 

  KinderCare Learning Centers LLC

  1544 Byam Rd Cheshire, CT 06410-1003

• 

  KinderCare Learning Centers LLC

  561 Taylor Rd Enfield, CT 06082-2389

• 

  KinderCare Learning Centers LLC

  158 Westbrook Rd Essex, CT 06426-1553

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  KinderCare Learning Centers LLC

  197 Scott Swamp Rd Farmington, CT 06032-3149

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 2025, I noticed an unauthorized charge of $1,332.00 from KinderCare on my account. I had been enrolled in autopay for weekly tuition payments, but I was not informed that a lump sum payment would be deducted. This charge was made without my prior consent and caused significant financial strain.Initially, KinderCare informed me that they were still figuring out the situation and assured me that the funds would be reversed. However, later they walked back on their commitment, stating that the charge was correct and ignoring the fact that this amount was charged without my authorization. They refused to resolve the issue, despite my requests for a full refund and an explanation of how this unauthorized charge occurred.The nature of this dispute is related to unauthorized billing and a failure to communicate about the charge before it was made. Despite their initial assurance that the charge would be reversed, they have failed to honor their commitment and have not provided adequate assistance in resolving this issue.

  Business Response

  Date: 04/09/2025

  Hi ****,
  Thank you for taking the time to leave a review for KinderCare. We're sorry to hear about your experience, and we appreciate you bringing your concerns to our attention. At KinderCare, we understand account issues can be stressful, and we expect our team to work diligently with our families in a professional and timely manner. We have followed up with your local district and our subsidy coordinator. They have communicated with you to reach out to Child Care Aware in to help support the care that was used back in October. For further questions, please reach back out to your District leader, ******** at ************ for further assistance. Thank you again for taking the time to share your feedback. 
  Warm regards,
  *****, Family Operations

• Initial Complaint

  Date:01/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is specifically related to overcharges, poor communication, and unresolved billing concerns.1.Initial Enrollment and Overcharge:My daughter was enrolled at Kindercare in May 2023. In June, my account was overcharged by $400. Despite reaching out to the daycare multiple times, I was directed to contact Kindercare customer service. I called several times and was repeatedly told that someone from customer service would return my call,I never received a response. I still have the bank statements from that time period as proof of the ******************* Concerns and A During her time at Kindercare, my daughter was consistently sick and missed the majority of her scheduled classes. Due to her illnesses, I made the decision to remove her from the daycare temporarily. When I enrolled her in September 2024 for just one week, the same health issues arose, leading me to withdraw her permanently. Shortly after, I was informed of an outstanding balance. Again, I was directed to contact customer service, but my repeated calls went unanswered.3.Collection Notice:I received a collection notice for $244. This is incredibly frustrating, as I have made numerous attempts to resolve this issue directly with Kindercare. Despite following their instructions to contact customer service, no one has returned my calls or provided clarification regarding the charges.I am requesting the following:An immediate review of my account and a clear explanation of the charges.Removal of the $244, and a refund of the remaining funds overcharge from June ******* is extremely disheartening to experience such poor communication and a lack of accountability from a company entrusted with my childs care. Thank you for your time and assistance. I hope to hear from you soon.

  Business Response

  Date: 02/06/2025

  Hello ******** ******,
  Thank you for taking the time to leave a BBB review for KinderCare. We understand having a balance on your account can be stressful, and we expect our team to work diligently with our families in a professional and timely manner, we are sorry to hear your experience may have been inconsistent with this. ***** *****, your local District since Jan 31, 2025 she has been reaching out to you go over the account. She has also reached out to the Subsidy coordinator to make sure an audit is conducted for your account during that time period. You can reach out to ***** ***** at ************* or via email at ********************************************************************* at your earliest convenience.
  Warm regards,
  *******, Family Operations

• Initial Complaint

  Date:09/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a ****** parent and we had two children going to KinderCare Paradise and since day one they have been discriminated against. They contracted lice at the facility. We had it medically cleaned but then called everyday to say they were still there. Took them to the doctor everyday. They told us to pick him there was no lice. We ended up shaving their heads to prove there was no lice. My 3-year-old ****** son had an accident and they put him in a dress and thought it was the funniest thing ever. Anytime there was an illness spreading through the daycare which is a normal thing of daycare, they would blame our children as the cause. During all this time we did not disenroll them and then a staff member called CYFD to say that they smelled like they hadn't taken showers in weeks and that they would always come in the same clothes which we had them enrolled there for a year and just recently stated that. They were trying to get us so upset that we would take the kids out of the school. The teachers in the classrooms have been great with the kids. It's been the upper management that has been discriminating against them because they are ****** children. We also everyday bring two sets of clothes just in case of accidents and when they come back they come back with clothes that were not theirs. Upper management has been doing nothing but discriminating against them.

  Business Response

  Date: 10/03/2024

  Hello *******,
  Thank you for taking the time to leave a BBB review for KinderCare. Every family that has chosen KinderCare should have confidence that their child is learning and growing in a safe, warm, and welcoming environment, and we want to assure you that we hold our teams to a much higher standard than what you have described here.  We understand how important it is to do everything we can to stop the spread of illness, our team follows enhanced health and safety procedures to help prevent little ones from getting sick as much as we can. Jacian ***** your local district leader reached out to you over the telephone in regards to your experience.  Jacian has been in communication with the center director at your local school about your experience and will follow up on 10/4 to see how the conversation went. Please feel free to reach out to our local District Leader, Jacian ***** for any additional information;  he is available at ************ or at **********************************************************************.
  Warm regards,
  *******, Family Operations

  Customer Answer

  Date: 10/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My child's class at the daycare was closed due to no staffing on Friday 9/13. The full week of 9/16 2 hours were shaved off each day. Parents were compensated for the Full Day on Friday but compensation is being refused for the 2 hour delay each day which totals 10 hours, the equivalent of a full day.

  Business Response

  Date: 10/03/2024

  Hello ******* ,
  Thank you for taking the time to leave a BBB review for KinderCare. We understand that we play an important role in making sure your day goes according to plan. We should be doing everything we can to stay open and provide care for your little one, and we are sorry to hear we may have fallen short. ******* ****** your local district leader has adjusted your account on 10/2/2024; I have attached a copy of the statement. Please feel free to reach out to  Desmine for any additional information at *************************************************************************.
  Warm regards,
  *******, Family Operations

  Customer Answer

  Date: 10/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:08/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two children enrolled in KinderCare in *******************. We were told the tuition would be $2800 for our daughter and $2220 for our son + a sibling discount of 10% off of the cheaper tuition so 2800 + 2220 - 222 = $4798. We were paying the balance and recently noticed that they have not been applying the sibling discount so we were overcharged by $222 for three months at that point. We notified them and they have yet to do anything/credit our account for the $666. Now the next month's tuition has posted and still no sibling discount or response to us notifying them of the billing issues. The next month is about to start and I don't want any interruption in my kids' childcare so I paid the bill, but now I have overpaid by $888 so the problem is only getting worse.

  Customer Answer

  Date: 09/03/2024

  Hi,
  
  I just wanted to let you know that they just got back to me and said that they will be crediting me the money that they owe me so assuming that they go through with doing this the complaint is resolved.
  
  Thanks!
  
  ***************************, DDS, MD, MPH, MHSA 

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were billed for the new school year registration fee although we have told the facility that we are going to withdraw our child. Keep charging us late fee and refused to communicate. This is a terrible experience.In the meantime we do want to point out this facility is not having 1:12 teachers to students ratio, that is the main reason we withdrew our child. Most of the time there is only teacher with more than 15 students in the classroom. Safety is a serious issue.

  Business Response

  Date: 08/16/2024

  Hi Na, 
  Thank you for taking the time to leave a review for KinderCare. We're sorry to hear about your experience, and we appreciate you bringing this to our attention. We understand having a balance on your account can be stressful, and we expect our team to work diligently with our families in a professional and timely manner, we are sorry to hear your experience *** have been inconsistent with this. The local Center Director has been in contact with you regarding your experience and has reversed the charges. Your account should reflect this in the next 3-5 business days. Furthermore, our district leader ******* has followed up with the center regarding classrooms ratios and will continue to monitor them. We would like to thank you again for reaching out to KinderCare, we are always looking for ways to provide our families with the best experience possible, and we rely on feedback like yours to do so.
  Warm Regards, 
  *****, Family Support

  Customer Answer

  Date: 08/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Na ***

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Owner of daycare ************************* refuses to return registration fee in the amount of ****** when I never registered my daughter. She requested it in order to receive registration papers which I never completed and returned to her.

  Business Response

  Date: 08/29/2024

  Hi *****,
  Thank you for taking the time to leave a review for KinderCare. We're sorry to hear about your experience, and we appreciate you bringing this to our attention. We understand having a balance on your account can be stressful, and we expect our team to work diligently with our families in a professional and timely manner, we are sorry to hear your experience may have been inconsistent with this. We have followed up with your local district leader, ***. She pulled your transaction history on your account, and it shows you paid the registration fee in April 2019 and attended our Naperville KinderCare location, then paid another registration fee and attended our Fairview KinderCare location in August 2020. There is no charge for ****** in your account to refund. Please see the attached transaction details. If you have any further questions, *** will be happy to help. She can be reached at ************. We would like to thank you again for reaching out to KinderCare, we are always looking for ways to provide our families with the best experience possible, and we rely on feedback like yours to do so.
  Warm Regards,
  *****,Family Support

• Initial Complaint

  Date:08/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with kinder care, I do not have a contract with National recovery agency, they did not provide me with the original contracts as I requested

  Business Response

  Date: 08/21/2024

  Hello Johniqua,
  Thank you for taking the time to leave a BBB review for KinderCare. We understand having a balance on your account can be stressful, and we expect our team to work diligently with our families in a professional and timely manner, we are sorry to hear your experience may have been inconsistent with this. ************************* your local district leader has looked into this and tried to reach out to you via email and phone to provide a breakdown of your account; she was no able to get ahold of you. It looks like the your Subsidy card was not swiped; once the card is swiped it lets the state know to make payments. If the card is not swiped then the state doesn't pay for the tuition but its the parent responsibility to swipe that card. Please feel free to reach out to our local District Leader, ************************* for any additional information;  he is available at ************ or at *********************************.
  Warm regards,
  *******, Family Operations

• Initial Complaint

  Date:07/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son was at KinderCare and pushed into the bigger kid class at only 13 months old because of his size. He was in that class for approximately 4 month before we found out that they were abusing him, physically, mentally, and verbally. The school had an investigation and the 2 teachers that were found guilty had left. The school took no accountability for their actions. They hired staff that were not qualified to take care of our children. They did not do their due diligence and vet these teachers, nor did they do background checks. We paid them to care for our baby and they failed not once, but twice. I am appalled as to how the company is addressing and handling this issue.

  Business Response

  Date: 08/02/2024

  Hi ********, 
  Thank you for taking the time to leave a review for KinderCare. We're sorry to hear about your experience, and we appreciate you bringing this to our attention. The safety and well-being of the children in our care are our top priority. Our team members should go above and beyond to ensure every child is safe during their time with us. Our leadership, ***** and ******* have been communicating with you regarding your concerns, and have offered a month's tuition reimbursement. If this is something you are interested in, please reach back out to ***** at ************ and she would be happy to get this processed for you. We would like to thank you again for reaching out to KinderCare, we are always looking for ways to provide our families with the best experience possible, and we rely on feedback like yours to do so.
  Warm Regards, 
  *****, Family Operations

  Customer Answer

  Date: 08/02/2024

   
  Complaint: 22063142
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 08/15/2024

  Hi, I am rejecting this response because I paid kindercare to take care of my baby and keep him safe. They failed. He was beaten by 2 teachers and they only have 2 teachers at a time so clearly they are not hiring qualified teachers. KinderCare is a huge corporation and they should have screened and interviewed, and did  thorough background checks on these teachers. The other teachers failed to report the abuse in a timely manner and they are all mandated reporters. This is unacceptable and KinderCare should take responsibility for their actions and cutting corners when hiring. This poor choice from KinderCare cause multiple babies to be physically, mentally, and emotionally abused. 
  
  Kind regards
  Victoria 

  Customer Answer

  Date: 08/15/2024

  Hi, I am rejecting this response because I paid kindercare to take care of my baby and keep him safe. They failed. He was beaten by 2 teachers and they only have 2 teachers at a time so clearly they are not hiring qualified teachers. KinderCare is a huge corporation and they should have screened and interviewed, and did  thorough background checks on these teachers. The other teachers failed to report the abuse in a timely manner and they are all mandated reporters. This is unacceptable and KinderCare should take responsibility for their actions and cutting corners when hiring. This poor choice from KinderCare cause multiple babies to be physically, mentally, and emotionally abused. 
  
  

• Initial Complaint

  Date:07/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Enrolled my nephew in Summer camp First the told me that I was elegible to recieve teacher discount of 50%2 months after and 3 weeks before enrollment they told me that he was not elegible I agreed to pay the full amount and still enroll him.the enrollment fee was supposed to be 55 dollars. They overcharged me and they pulled 145 dollars from my account.the director told me that she was going to fix it and apply the over charge into tuition.they pulled an extra 300 from my account for tuition. they had 395 dollars that should had been applied to tuition.this was one week before the child started the summer camp.The director was unresponsive an so many parents were pulling the children out from the daycare because billing issues so I asked the director to refund my money she "Guarantee" me that "ALL" the money was going to go back to my account.I called my bank and pulled the 300 back from them cause it was in pending status.kinder care pulled the money back AGAIN.as today they only refunded me 280 dollars. they charged me 20 dollars for "puling the 300 dollars back" and they notated as "bounced check. and they kept the 145 dollars and they marked them as "none refundable enrollment fee"a complete scam!!!!

  Business Response

  Date: 07/19/2024

  Hi *****,
  Thank you for taking the time to leave a BBB review for KinderCare. We would like to thank you for your patience and understanding during this process, and we would like to apologize for any inconvenience this may have caused. *********, your local  district leader and she has been in contact with you in regards to tuition payment and refund. You are also welcomed to reach out to ********************************* at *********************************** or ************; if you have any additional questions on refund or estimate date on them. Thank you again for taking the time to share your feedback.
  Warm regards,
  *******, Family Operations