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          Find a Location

          Indoor Billboard/northwest Inc has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileIndoor Billboard/northwest Inc

            Coin Operated Washers and Dryers
            Multi Location Business

            Contact Information

            5140 N Channel Ave

            Portland, OR 97217-7622

            Visit Website
            (503) 289-9020

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Indoor Billboard/northwest Inc has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              5140 N Channel Ave, Portland, OR 97217-7622
              BBB File Opened:
              9/2/2010
              Years in Business:
              35
              Business Started:
              1/1/1989
              Business Started Locally:
              1/1/1989
              Business Management
              • Mel Shulevitz, Owner
              Contact Information

              Principal

              • Mel Shulevitz, Owner

              Customer Contact

              • Mel Shulevitz, Owner
              Additional Contact Information

              Fax Numbers

              • (503) 289-9034
                Primary Fax
              Read More Business Details and See Alerts

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/18/2023

              Complaint Type:
              Order Issues
              Status:
              Answered
              We have had ************ floor mats serviced by Indoor Billboard for many years. I recently contacted Indoor Billboard in September of 2023 and asked to cancel my account. The person I spoke to, ********, said that she would let someone know that I wanted to cancel. On October 18th 2023, Indoor Billboard once again came into our store and swapped out our mats with clean ones even though we said we wanted to cancel. I was also charged, again, for this service. On October 18th, I once again called Indoor Billboard and spoke with ********, again, and said that I needed my account cancelled. I asked them to come back, pick up the mats, and refund the credit card charge. I received a call back from ***********************, who said that we couldn't cancel because we signed an agreement, back in 2020, extending our services for several more years. I would need to send them a certified letter canceling my service, and I would need to buy out the remainder of my contract. I told him I never signed a contract, and he emailed me a contract signed by one of my employees, not by the business owners (my wife or my self). They are trying to keep my in a contract that I didn't sign. The contract is null and void.
              Read More
              Read 1 More Complaints

              Customer Reviews

              2 Customer Reviews

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              Most Recent Customer Review

              Brian G

              10/03/2024

              DO NOT DO BUSINESS WITH THIS COMPANY!I have been with Indoor Billboard for 5 years. In that time they have changed my delivery day several times without notifying me ahead of time and have missed several deliveries without notice. I informed the regional manager in March that I would not be renewing with the company when the contract was up in November. But, because it was not in writing, delivered by certified mail, with a delivery receipt, the contract is auto-renewed for another 5 years. So, even though they have failed to live up to their end of the contract AND they were informed I would be ending the contract, I am still on the hook for ANOTHER 5 years.Additionally, you can INCREASE your orders over the course of the contract, but you cannot decrease your order. So, even if your business changes and you do not need as many of their products as initially assigned, you must continue to rent that many products from them.This is not a towels and paper goods company.. This is a legal contract company. Take your business elsewhere.

              Indoor Billboard/northwest Inc Response

              10/04/2024

              *****,


              Thank you for sharing your feedback with us. We apologize for the inconvenience you have experienced, and we understand your frustration. We value the relationship we've had with you over the past five years and the fact that this is the only complaint we have received from your company. That said, we are disappointed to hear that your experience did not meet your expectations.


              We apologize for any issues related to delivery scheduling and communication. We are always striving to improve our processes and ensure consistent service for our clients. Your comments will be shared with our team to help us enhance our communication and delivery protocols.


              Regarding the renewal process, we aim to be transparent about our contract terms and conditions, including the renewal and cancellation policies. That is why you receive a copy of the agreement for your files. We have no "regional manager" position nor a record of how you that person was informed in March regarding your intent to discontinue service. That is why our policy is to have documentation of our customers' intentions regarding service. We understand that circumstances change, and we apologize if this process was not as straightforward as anticipated. If there is anything we can do to assist you further, please do not hesitate to reach out to us directly. We would be happy to review your situation in detail and explore possible solutions.


              We appreciate your feedback and hope to resolve this matter to your satisfaction.

              ***

              Read 1 More Customer Review

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              BBB Great West + Pacific

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