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Find a Location

OnPoint Community Credit Union has 30 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • OnPoint Community Credit Union

      PO Box 3750 Portland, OR 97208-3750

      BBB Accredited Business
    • OnPoint Community Credit Union

      6300 SW Meadows Rd Lake Oswego, OR 97035-3280

      BBB Accredited Business
    • OnPoint Community Credit Union

      207 Coburg Rd Ste 101 Eugene, OR 97401-5601

      BBB Accredited Business
    • OnPoint Community Credit Union

      2430 NE McDonald Ln McMinnville, OR 97128-2226

      BBB Accredited Business
    • OnPoint Community Credit Union

      14733 SW Teal Blvd Aloha, OR 97007-8109

      BBB Accredited Business

    Business ProfileforOnPoint Community Credit Union

    Credit Union
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.44/5stars

    Average of 25 Customer Reviews

    Customer Complaints

    41 complaints closed in last 3 years

    21 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/27/2009

    Years in Business: 92

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    OnPoint Community Credit Union offers credit union services.

    Products & Services

    Credit Union, Checking Accounts, Savings Accounts, Youth Savings Accounts, Credit Cards, Certificates of Deposit, IRA Savings Accounts, Health Savings Accounts, Home Loans, Home Equity Lines of Credit, Auto Loans, Motorcycle, Boat, and RV Loans, Personal Loans, Personal Lines of Credit, Financial Planning, Insurance, Public Education Retirement System Planning, Social Security Planning, Financial Planning, Investment Services, Business Checking, Business Savings, Small Business Loans, Small Business Lines of Credit , Commercial Real Estate Loans, Business Credit Cards, Business Insurance, Charitable Foundation Planning, Endowment Planning, Merchant Services

    Business Details

    This is a multi-location business.

    Find a Location

    OnPoint Community Credit Union has 30 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • OnPoint Community Credit Union

        PO Box 3750 Portland, OR 97208-3750

        BBB Accredited Business
      • OnPoint Community Credit Union

        6300 SW Meadows Rd Lake Oswego, OR 97035-3280

        BBB Accredited Business
      • OnPoint Community Credit Union

        207 Coburg Rd Ste 101 Eugene, OR 97401-5601

        BBB Accredited Business
      • OnPoint Community Credit Union

        2430 NE McDonald Ln McMinnville, OR 97128-2226

        BBB Accredited Business
      • OnPoint Community Credit Union

        14733 SW Teal Blvd Aloha, OR 97007-8109

        BBB Accredited Business
      Location of This Business
      PO Box 3750, Portland, OR 97208-3750
      BBB File Opened:
      7/1/1996
      Years in Business:
      92
      Business Started:
      1/1/1932
      Business Started Locally:
      1/1/1932
      Business Incorporated:
      1/1/1932
      Accredited Since:
      10/27/2009
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Number of Employees:
      570
      Alternate Business Name
      • OnPoint Credit Union
      Hours of Operation

      Primary

      M:
      7:00 AM - 7:00 PM
      T:
      7:00 AM - 7:00 PM
      W:
      7:00 AM - 7:00 PM
      Th:
      7:00 AM - 7:00 PM
      F:
      7:00 AM - 7:00 PM
      Sa:
      9:00 AM - 1:00 PM
      Su:
      Closed
      Business Management
      • Mr. Robert A Stuart, President/CEO
      • Mr. Tory McVay
      Contact Information

      Principal

      • Mr. Robert A Stuart, President/CEO

      Customer Contact

      • Ms. Kirsten Williamson, Compliance Manager
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      41 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/01/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Someone electronically deposited personal check into my checking and saving. $750. Into checking, $1000 into savings. The credit union excepted them and let a withdrawal of $740. From checking, put my account in the negative. Placed a hold on the $1000 in savings. Both checks were returned because the account they were from was closed. When my SSI direct deposit went in I had no money. When I called they took $750. From my $943.00 SSI, left me under $200 because of fees. My savings was $2000 neg because one of the employees made a mistake and ran the same bad check 2 times. they won't refund, or allow me a debit card or do any online transactions. I have a disability that prevents me to go places. I have had so many unknown, double, and return fees at this company and they won't listen to me. I have lost so much money. They have insurance to cover froud charges, I just found out, so why and what are all these expenses out of my pocket that they aren't explaining or returning? I don't like calling them because they don't want to help me and they make me feel like I'm in the wrong, when I have proof that they did wrong but nobody wants to see or when I do spend a lot of time researching and emailing it I still don't receive my funds back when they turned off my debit card, I was promised by 2 employees that if I filed a dispute again Uber that I would be fine. So I did and without any notice they cancelled my card which left me no way to get anywhere, no food, transportation nothing and I had just moved that day (on a Friday) my service cat and I had nothing for a week because of them, and now because I have been treated so badly and scared to call them I have lost several thousand dollars for them not alw
      Read More

      Customer Reviews

      25 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Troy P

      2 stars

      03/27/2024

      I think most people that work at branches are excellent. I think the problem is those at Corporate. When I got me car loan I kept getting threatening letters they were going to insure my car because I hadn't given them sufficient proof, although they had received it three times. Finally I hit them with "good faith law" and the backed away.Years later, we had money stolen from a debit card... some of it protected under Federal trade rules and regulations. Onpoint however refuses to refund the money.. we now have another "good faith" issue.This will be a dog fight I'm not backing off of.****

      Local BBB

      BBB Great West + Pacific

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