Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 25 Jan I received a quote of $600 or less for the repair of my front door lock, screen door handle and front door entrance repairs. 2 people came out for repairs on 06 May 24. They replaced the planks at my entrance and reglued a loose shingle on my roof.I received an invoice on 7 May for $1080. Upon inquiry, she reduced the amount to $971 and provided the supply list. They took all the supplies and now want me to pay for everything. I want to pay for only what was used-about 10% of the supplies since they took them all. The lever mount was suppose to be returned. Im willing to pay another $163 for the supplies used.

  Business Response

  Date: 06/05/2024

  Thank you for the opportunity to provide this response.
  
  After completing the requested repairs, we invoiced this client $600 for the labor of two employees. We also invoiced $287 for the materials necessary to complete the repairs. They included construction adhesive, black roof sealant, construction screws and nine (9) outdoor treated deck boards.  The invoice also included sales tax as required in that area.
  
  The client paid for the labor but questioned the supplies purchased and requested the store receipt.  We provided that receipt showing the exact four items purchased and used for repairs that same day.  It appears the client is unhappy with the cost of the materials?
  
  We are a small, family-run business of high integrity and work ethic. We do not advertise but work from referrals only.  And we always do right by our clients!
  
  We will accept the clients offer of paying $163 towards the cost of the materials. Of course, taxes are required of us to collect in the amount of $72.49.  
  
  Again, thank you for the opportunity to provide this response.  We are happy to satisfy the customer with this billing adjustment as requested.

  Customer Answer

  Date: 06/28/2024

  thank you for all your help with my case.

  I will send another check for $163.32

  I arrived at that number after removing the Lever Mount $69.98 and assessing a 10% usage of the adhesives and nails bringing the total materials used to ****** plus 9.7% tax $14.56= $163.32

  
  

  I have had plenty of business with contractors. This is the ONLY time a contractor made a bit than charged extra for the materials needed, than to top it off, take the materials left over that I'm now expected  to pay for. This is theft in my opinion. This is not a business with integrity. 

  
  

  If there is anything else I need to do, please let me know.

  
  

  Thank you.

  
  

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