Complaints

This profile includes complaints for Standard Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Standard Insurance Company

  1100 SW 6th Ave Portland, OR 97204-1020

  
• 

  Standard Insurance Company

  100 Commercial St # 208 Portland, ME 04101

• 

  Standard Insurance Company

  1600 Riviera Ave Ste 385 Walnut Creek, CA 94596-7377

  
• 

  Standard Insurance Company

  121 Middle St Ste 302 Portland, ME 04101-7109

• 

  Standard Insurance Company

  401 Edgewater Pl Ste 520 Wakefield, MA 01880-6212

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The standard proceeded to distribute funds after my employment discontinued and the total amount in retirement was less than $5k.In their letter regarding this, there was no mention that there would be a $50 dollar handling fee for taking no action. In fact, to get the information that one really needed, they would have had to keep reading past the sentence that says this letter is to inform you about an upcoming automatic distribution from your retirement account in the estimated amount of $XX. This distribution is scheduled to take place the week of June 6, 2022. It is important that you advise your prior employer if your address has changed. No other action is required for the automatic distribution unless you choose to take an alternate method of payment.Actually, they dont care about your address change, because their distribution is to an ***, minus their own handling fee of $50, which is not disclosed at all. There is then a waiting period of 2-4 weeks that you wont be able to access your own money. Further, for me to get my money out of the new ***, I will be further taxed.Customer service offered no recourse, after providing completely misleading information.

  

  Business Response

  Date: 07/08/2022

  The $50 handling fee is in fact a $50 service fee for the distribution. The Standard Insurance is in contract with the plan sponsor/employer to provide ************************** when plan participants fall under certain conditions (i.e. cease employment and retirement account balance is less than $5,000). Those distributions go to a Safe Harbor provider which manages the *** the customer is referencing. To provide such distribution services, a fee is associated. This fee is disclosed in the original plan documents when a participant joins the plan and the annual reports provided to plan participants.

  Customer Answer

  Date: 07/08/2022

   
  Complaint: 17509916
  
  I am rejecting this response because: this does not address the fundamental issue that you wrote a misleading letter that tells people to do nothing further in order to receive the funds distribution. It directs the person only to verify their home address! This absolutely implies the a check will be sent to the home without any further action. This is misleading.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/29/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the last month we (my wife and I) have contacted the standard multiple times for a short term disability payment. My wife has stage 4 breast cancer and is still trying to work part time. We provided the standard with the pay stubs multiple times as well as having my wife's boss (who owns the company) send over the pay stubs as well. Ever time we need to call and check status. Every time we need to keep reaching out making sure they have what they need. We are getting behind on bills and the standard keeps dragging their feet and giving us the run around. We are owed over a months worth of payments and when we call in we get an agent who informs us it is processing. We explain the situation and it seems like the agents are un educated and have ZERO clue in what is going on. I recently have asked for supervisors who inform me and promise me I will have my case expedited. Lies. I am told I will get a call back from the examiner within 24 hours. Lies again. I call in ever 24 hours and I am informed that my case has been escalated. 2 times now my case has been escalated in 48 hours and we receive no calls. I would like the standard to offer an apology as well as pay us out the money we are owed by the standard ASAP. I would also like training for the managers as well as the examiner and supervisors on how to handle customers. As a company customers are your business. Making your customers upset when they are already in a painful/stressful situation does not paint your company in a good light. Below is a list of people who specifically need training in how not to lie to customers. They want to get you off the phone ASAP and will say anything to make that happen. Grace- agent ***** - supervisor ******* -examiners boss. The calls are recorded and I would like someone above these clowns to listen to the poison they will speak to get people off the phone. If I had to pick one out of all that was the worst ***** would be that pick.

  

  Business Response

  Date: 07/12/2022

  This letter is being sent in response to the complaint filed by **** ***, regarding his spouses Short Term Disability (STD) claim, with Standard Insurance Company (The Standard).
  
  In the complaint, Mr. *** voiced his grievance with us regarding the timeliness of our review and responsiveness during the course of the claim.
  
  Timeline of events:
  
  4/14/22:******* *** called to request status of claim. **************** Representative (***) noted that the claim was pending and that the claim should be reviewed in the next **** days.
  4/15/22: Initial claim decision was made advising that the employee had not suffered a loss of income of at least 20% and did not meet the definition of disability
  4/20/22: Employee called and requested to speak with the examiner
  4/21/22 Examiner returned call, left a voicemail indicating the earnings and request for timesheets.
  5/5/22: Employee called checking on claim status and check status, *** informed the employee of the 5/2/22 check and amount.
  5/20/22: Employee called and requested to speak with someone about her claim and ask if we had received the most recent medical Questionnaire. The *** informed her that we had received the medical information and that it would be reviewed within **** days and advised to continue to have timesheets sent to us for review.
  5/31/22: Employee called in requesting a return call and find out why the claim was closed.
  6/1/22: Examiner retuned call and left a voicemail that the claim was being re-opened upon review of the timesheets and with most recent timesheet available for review through 5/22/22
  6/13/22: EE called to check why the claim was again closed, advised that she was working part time. Employee advised that she could send in timesheets and would send them to ***********************************
  6/16/22: Employee called and asked for claim status, and we noted that we had received timesheets through 6/13/22 and the *** noted that we would need 5 business days to review.
  6/22/22: Employee called and requested to speak with Examiner and requested a call back.
  6/23/22:Examiner called the employee and advised that we needed additional timesheets. Examiner sent an email to employee with details of what was needed.
  6/24/22: Employee called in again asking if we had received an email from the employer. The *** advised that we had received timesheets from 5/23-6/17/22.
  6/27/22: ******* ******* called with verbal permission from the employee to check status of payment. Spouse expressed frustration regarding the delays and multiple requests for timesheets and the processing time for payment and asked to have call escalated and the Supervisor call was transferred to a *** supervisor. The supervisor advised that the call would be escalated. There was no call back requested for this claim.
  6/28/22: Employee and spouse called and asked to speak with someone about their claim. They told the *** that the escalation had not been responded to and that they wanted a status on their claim. The *** did not set a call back request.
  7/11/22: Manager of Examiner called the employee and their spouse apologizing for the delays and noting what was needed and what actions would take place moving forward.
  7/11/22: Manager called the employer requesting timesheets and paystubs moving forward. Received the most recent paystub from employer
  7/11/22: Manager called the employee and spouse back and informed them that the claim was approved through the Maximum Benefit Period and that the work earnings would be estimated and deducted to avoid the closures on the claim and will be forwarded to the Long Term Disability team for their review.
  
  
  The employee has been working each week and missing work on Wednesdays for treatment. The treatment program has been consistent, and it is advisable that the employee, based on the medical provided, will continue on this program indefinitely. We find it reasonable that we can estimate and deduct the work earnings for the remainder of the Short Term Disability claim through 7/28/22.
  
  Based on the review of the call logs, on two separate occasions that the employee was expecting a call back and the task that would prompt our team to respond was not set. This coaching has been forwarded to our *** team along with the appropriate coaching for the call that was recorded with the *** supervisor, as noted by the spouse, Roxiee.
  
  I was able to reach out to the employee and the spouse to express our sincerest apology for our failure to respond timely and not being as responsive with troubleshooting the need for timesheets and paystubs to review for ongoing disability.
  
  The employer has collaborated with us to send the timesheets and paystubs moving forward to avoid delays and the claim will be reviewed for Long Term Disability benefits.
  
  We do sincerely apologize for any delays that Ms. *** experienced. Our goal is to make timely decisions whenever possible.
  
  Sincerely,
  
  
  *************************
  Manager, Disability Benefits
  **************
  

  Customer Answer

  Date: 07/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** Sub

• Initial Complaint

  Date:06/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The standard insurance company has incorrectly calculated my weekly claim amount for the second time. Also, I have tried reaching out to a supervisor and no one ever returns my call.

  

  Business Response

  Date: 06/28/2022

  Please see the attached response to the department of insurance. 

• Initial Complaint

  Date:06/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have short term disability through the standard and they are not giving me my 60% of my pay. They are calculating it wrong and not paying me my correct amount and this happened on 2 of my claims.

  

  Business Response

  Date: 06/22/2022

  This letter is being sent in response to the complaint filed by ***********************, regarding her Short Term Disability claim, with Standard Insurance Company.
  
  In her complaint **************** voiced displeasure at the benefit amount of her payments.  She reported her benefits were not calculated and issued correctly.
  
  This Short Term Disability claim became was approved on May 6, 2022. The original information received from the Employer noted a salary of $30,294.00, and the claim was approved based on this information.
  
  On May 12, 2022, we received updated salary information reflecting a new salary of $35,294.00. The claim was updated based on this new salary and an underpayment was issued on June 6, 2022, to reflect this adjustment.
  
  Benefits were paid out at 60% of the updated salary amount and were calculated as follows:
  
  $35,294/60%= $407.24 Weekly Benefit
  
  I appreciate the opportunity to respond to ****************** concerns. However, if you feel I have failed to address any part of the complaint, or if you have any additional questions or concerns, please feel free to call me directly.  Barring any future correspondence or contact we will consider this complaint closed.
  
  Please contact me if you have any questions about this letter or ****************** claim.
  
  Sincerely,
  *************************************
  Manager, Disability Benefits
  ************************

  Customer Answer

  Date: 06/22/2022

   
  Complaint: 17325126
  
  I am rejecting this response because:They corrected it for this claim but not the previous claim. My job stated they dont know where they got my salary from because it had the correct salary amount and it wasnt ****** in 2021. Please correct last years claim.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 07/11/2022

  This letter is being sent in response to the complaint filed by ***********************, regarding her Short Term Disability claim, with Standard Insurance Company.
  
  In her complaint **************** voiced displeasure at the benefit amount of her payments.  She reported her benefits were not calculated and issued correctly for a claim processed in 2021.
  
  This Short Term Disability claim became was approved on May 20, 2021. The salary information for this claim was received from the Employer noted a salary of $30,294.00, and the claim was approved based on this information.
  
  The salary information is based on the Group Policy, the salary is based on the weekly rate of earnings reported on the preceding October 1 and is effective for the following Plan Year. If this amount is not available, the salary is based on the weekly rate from your Employer. This claim is reflecting the salary provided in the claim and effective per the Policy information.
  
  I appreciate the opportunity to respond to ****************** concerns. However, if you feel I have failed to address any part of the complaint, or if you have any additional questions or concerns, please feel free to call me directly.  Barring any future correspondence or contact we will consider this complaint closed.
  
  Please contact me if you have any questions about this letter or ****************** claim.
  
  Sincerely,
  *************************************
  Manager, Disability Benefits
  ************************
  

• Initial Complaint

  Date:06/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid The Standard ***** to overnight my distribution check. I was not told that it was a next business day delivery, but after speaking to Fed Ex they informed me that The Standard could of checked for a Saturday delivery and did not.I feel that it is unfair that they are taking peoples money telling them that it is a next day delivery and it is not. I have been unemployed for 1 month with no pay and thats why I opted to pay ***** to get the money sooner to help buy groceries and catch up on bills. So if they charge 100 people ***** and do not send the money overnight they are getting ***** and that adds up to be a lot of profit

  

  Business Response

  Date: 06/10/2022

  Thank you for alerting us to Ms. ********* complaint.

  We take all customer complaints seriously and have reviewed the matter.
  We are sorry to hear of Ms. ********* financial difficulties. It is not our intention to be unclear that our overnight delivery process is for next business day, and we understand that ******************** may have made the request without fully understanding how the process works. Standard has begun processing a refund to ******************** in resolution of this complaint.Standard will also re-examine the customer instructions regarding the next business day delivery option to improve clarity. Standard invites ******************** to contact us if she has further questions.

   

  Retirement Plans

• Initial Complaint

  Date:05/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in a car accident in early December. My employer uses The Standard Insurance Company to process their absences, ****************** claims. I have experienced nothing but issues in attempting to have my claims processed. Their process is extremely inefficient, untimely, and unacceptable. I have attempted to escalate my grievances on multiple occasions only to continue to experience the runaround and a lot of excuses buffered with customer service recovery tactics to **** off their lack of ability to manage their cases efficiently.Despite my diligent and frequent calls to them from early January to mid-February, it took them 6 weeks of my consistent calling before someone figured out that an additional form was needed from my doctor in order to finish processing my short term disability (STD) claim and initiate compensation. I was without any compensation for that 6 weeks. My most recent negative experience is in trying to get them to process my long term disability ***** claim. It took them almost a month (March 24th to April 22nd) to close my STD claim in order to allow rollover of my STD claim to the *************** I have not received any compensation since the end of March (now end of May), again putting me in the position of unpaid mortgage and car payments, as well as threats of utility disconnections. I am beyond displeased with this company and the disservice that they provide to my employers employees. As a healthcare worker, if I provided this type of service to their loved ones, it would be deemed beyond disgraceful and assuredly life threatening. Now my home, car, and all the things that I have worked hard for in order to provide for my family is under a 3 month debt and threat of loss due to the mismanagement and under-resourced abilities of this company. They should be charged with fraud for collecting my payments ON TIME every month but not provide for their customers as anticipated.

  

  Business Response

  Date: 06/27/2022

  This letter is in response to yours dated June 15, 2022, concerning our handling of a Short Term Disability (STD) and Long Term Disability (***)claim for *******************************.   I am the Manager of the team that is handling this claim and would like to provide you with an explanation of our actions.  ******************** is covered by group STD and *** policies issued by ****************************. These policies are sitused in Georgia.    
  
  In the complaint filed by ******************** she is upset about the handling of the claims and the length of time the claims have been pending. As of the date of this letter, both of her claims have been approved.
  
  The STD claim was received on February 3, 2022, and assigned to an Examiner on February 10, 2022.  The Examiner approved STD benefits on February 10, 2022 and a payment was issued on February 11, 2022. The examiner then issused weekly STD benefitts through March 24, 2022, which is the policys maximum benefit period.
  
  The *** claim was received from our Short Term Disability (STD) department on April 20, 2022, and assigned to an Analyst on April 27,2022.  The Analyst completed their initial review on April 30, 2022 and determined that additional infornaton was needed from ****************************.  The Analyst requested payroll records from ******************* Hopsital on April 30,2022.  A response was received on May 19,2022.  Ms. ********* *** claim was approved on May 26, 2022 and payment was issued on May 27, 2022.
  
  I acknowlegde that the claim did not transition from STD to *** timely and that the *** claim was not setup timely.  I do sincerely apologize for the delay, as well as any inconvenience this may have caused ********************.
  
  
  
  Please let me know if you would like any additional information.   
  
  
  Sincerely,
  
  
  *******************************

• Initial Complaint

  Date:05/24/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am making an official complaint about the insurance and short-term disability company: Standard Insurance Company On March 15, 2022, after several complications and several failed treatment attempts, I underwent surgery. The surgeon disabled me until June 1, 2022. He does not authorize me to return to work until that date.All necessary documentation and forms required by the insurance have been acquired and provided to the company.In his response to my original short-term disability application I was approved for ***** weeks. I have only received 4 checks for a total stack of ******** equal to 5 weeks.Since May 3 the checks stopped and I have been contacting the insurance company demanding to know the reason for the stop payment, without getting any response.Today 05/24/22 I was informed that they estimate that the time recommended by a health expert, a professional who was also the doctor who treated me and performed the surgery and knows my case, is excessive and therefore they will not pay. plus . In addition to being contraindicated, my work does not allow me to return based on the doctor's ******** that authorizes me, as I said before, to return to resume my work on June 1.I ask for your help in solving this case as soon as possible. I do not consider that an insurance adjuster disregards the opinion and professional judgment of a Medical Doctor.

  

  Business Response

  Date: 06/01/2022

  The complaint from ******************* is surrounding the request for an extension of his Short-Term Disability claim. ************** 's medical documentation to extend his STD claim through 06/01/2022 was reviewed by a Nurse Case Manager. The *** determined that the current medical documentation did not support an extension beyond 05/03/2022 and recommended the employee provide a copy of any recent office visit notes. A Claims Examiner spoke with ************** on 05/24/2022 and had a detailed discussion regarding his condition and treatment. ************** advised that he hadn't had any visits after 04/20/2022 and couldn't provide further medical documentation. The Claims Examiner informed ************** that due to the current medical documentation not supporting his disability beyond 05/03/2022, his extension would be denied and informed him of the appeal process. A detailed STD extension denial letter was also sent to ************** outlining the definition of disability as outlined in his STD policy.  

  Customer Answer

  Date: 06/06/2022

   
  Complaint: 17248841
  
  After I had my surgery on 3/14/22 the doctor gave me a follow up appointment  for 4/20 /22. On that visit he confirmed his decision of me not returning to work until June 1 2022.I was not given any other follow-up  appointment  by my treating  doctor. All he wanted was to follow-up  with blood works to see my anemia progress. I am attaching the labs I had done that show the improvement  of my hemoglobin  levels after the surgery. He did not wanted me to return to work with a low blood work count.
  I am a patient trying to recuperate from a medical condition. I was simply following my doctor's ******* Without his ok to return to work I was not able to return even if the nurse from the insurance believed otherwise. The insurance nurse couldn't  authorize me to return my company  will not allow  it. Its highly unfair that I am penalized  for following  my doctor's *******my paperwork clearly shows my return to work on 6/1/22.i have labs that show continuity  of treatment. I do not have office notes since my doctor did not give me a follow up appointment. Pls reconsider since this situation  has affected  severely  my economy  on top of daily bills I have extra medical bills.
  
  
  Sincerely,
  
  *******************

   

  
  
  

  

  Business Response

  Date: 06/10/2022

  The **** leave was approved through 05/31/2022 because the documentation met the requirements of a serious health condition under ****,which are different from the requirements to meet the definition of disability under the *** policy.

  Customer Answer

  Date: 06/15/2022

   
  Complaint: 17248841
  
  I am rejecting this response because: Thanks for your latest response but it is not clear to me what it means... can I claim the remaining of my time recuperating from my surgery thru family care?   Since I am obviously not authorized by my treating doctor to return to work till june 1, 2022.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 06/23/2022

  ************** submitted a claim determination appeal which was received by our ARU team. We received word this week that they determined there was in fact enough medical evidence to support the claim of disability and overturned the initial decision.
  
  ****************  FMLA and STD claim have been extended through 05/31/2022. The approval and payment information was communicated to ************** on 06/22/20222.
  
  

• Initial Complaint

  Date:05/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The standard is processing my disability claim, but they are contacting the wrong employer, losing my paperwork and giving me false information. Friday, I was told that my claim was completed and today I was told they cant find my employer. I have asked for corporate numerous times and no on ever calls me back.

  

  Business Response

  Date: 05/31/2022

  Good Morning - We received the same complaint from the ******** Department of Insurance, therefore, they hold jurisdiction over the response. 

   

  We will provide a full and timely response through the ******** DOI. 

   

  Thank you. 

  Customer Answer

  Date: 05/31/2022

   
  Complaint: 17242910
  
  I am rejecting this response because:this issue isnt solved.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 06/15/2022

  Please see attached. 

• Initial Complaint

  Date:05/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been trying to contact my representative for three weeks and Ive left multiple messages. I tried calling and contacting the manager of that department, but unfortunately its top secret to get a hold of a manager there even though I have her ext, but when you cant or not allowed to connect. I was told that the phone representative has to email the manager to call me back, but Im afraid the manager will be no better at contacting me than her reps are. This is extremely frustrating because I continue to receive letters from my **** ************************ that she has enough information to make a devious on my long term benefits, which she doesnt have everything. The Standard sent a form for my surgeon to fill out and for my long term that need to be turned in by June 8th so they can make a decision for my long term. Reading the letters I became concerned because they stated they have all the forms in to make a decision, when Im fact they dont because I have the final form they need. I need someone to push them to contact me since me leaving multiple messages doesnt seem to help. This is my formal complaint that I hope BBB can help me with. Since I believe Im at the end of my patience. This isnt the fist time either Ive dealt with them and they are notoriously bad at returning any type of message. Please help and file a complaint that they are not treating their clients properly.

  

  Business Response

  Date: 05/26/2022

  
  This letter is in response to a complaint received regarding the duration of time it took to receive a response from an analyst and clarification around correspondence regarding a Long Term Disability claim. As manager, I received a phone message from the claimant on May 19, 2022 at 6:27pm EST and promptly returned the claimants call on May 20, 2022 at 1:00pm EST. During our conversation, the claim process and correspondence was explained to the claimant in detail. The claimant acknowledged understanding of the claim process and correspondence.
  

  Sincerely,
  

  *************************, Manager
  Employee Benefits Department
  *************************

• Initial Complaint

  Date:05/05/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in a bad car accident and couldn't work for a year. The payroll person had me active on my job and receiving a paycheck here and there but I was officially out on FMLA with the job. Standard saw that I received a few checks and cut me off when I had started receiving my long term disability in January 2022. I wan not responsible for the job giving me a paycheck and I have not had any income since January. Now I will be going back to work and the Standard have information from my job that I no longer receiving any income.

  

  Business Response

  Date: 05/16/2022

  This letter is in response to a complaint received regarding the retroactive denial and
  overpayment asserted on a Short-Term Disability (STD) claim.
  

  The claimant requested an independent review of the determination made on the abovementioned STD claim. During the independent review, additional information from the
  claimants employer was received. The additional information supported the decision to
  overturn the retroactive STD denial and associated overpayment. As a result, the claimant
  was issued a STD benefit adjustment of $5,621.80. on May 9, 2022.
  

  Barring further communication from your office, we will assume we have addressed the
  issue in this complaint and will consider this complaint closed. However, please do not
  hesitate to contact me should you have any questions or concerns.
  

  Sincerely,

  *****************************, Manager
  Employee Benefits Department
  *************************