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Business Profile

Insurance Companies

Wix Agency

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Companies.

Complaints

This profile includes complaints for Wix Agency's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Wix Agency has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Wix Agency

      8037 SE Stark St Portland, OR 97215-2343

    • Wix Agency

      2150 Commercial St SE Salem, OR 97302-5379

    • Wix Agency

      PO Box 7395 Salem, OR 97303

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wix is an online marketing site for business. They offer a varity of services and produces that can aid business to promote an individual company. You can sign up for free or paid subscription. My complaint is that they have your payment on auto pay if you have a paid account. However, they don't offer any way to contact customer service. When click on contact us or help center it lead you to several blog post about items that *** relate to your issues. At the end they ask was this helpful. If you click No, it then just say thanks and they past the message along. It doesn't allow to provide feedback or give any way to call or email customer service. At one point they had a virtual chat box but at the moment that feature has been disable. I run a business that I pay Wix to assist me withs sell my products. I am unable to complete that if I need assist from customer and I'm unable to reach them. I truly do understand that were still in a pandemic. However, that didn't stop Wix from providing service or increasing their price. This has happen to be on several occasions the has resulted in me having to pay other individuals to resolve my issues with Wix. They've implemented a system to insure that they would be paid for the use of their products on time. I would like for them to honor that and do the same for me as a consumer to have access to customer service. At this moment I don't feel that the price point and value are in proper alignment. Therefore, consumers should received a refund for lack of quality customer service. The company don't have a refund policy or any as well as a price reduction for future services if the matter is unable to be resolve. Thank you taking the time to read my concerns and enjoy your bless day.

      Business Response

      Date: 06/01/2022

      Good morning, my name is ***********************************. I am one of the owners of ************* agency. While our last name and name of the business is the same of the online website platform we are not the same company nor do we have any affiliation with wix.com. We are located in ******** ****** and specialize in ******** health insurance. We do not nor have at any point ever been part ofwix.com or an online website design platform.

    Wix Agency is NOT a BBB Accredited Business.

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