ComplaintsforSheerID Inc

• Initial Complaint

  04/06/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Sheer ID is, in my option, unable to service its customer, ******* in any meaningful capacity. I am a student and would like the student discount for ******* Premium but due to Sheer ID's involvement, I am unable to make this simple purchase. I have sent them my, student ID, verified student email, my class schedule, and my official tuition bill. None of these documents were accepted. In the past, to get a student discount, all I would need to do is verify my student email. Now I have to send multiple personal documents, just to be rejected. I will not be purchasing ******* Premium because SheerID will not allow me to do so. Businesses should not be able to say "We offer student discounts" if SheerID is involved.

  Business response

  04/16/2023

  Hello *******,

  
  Thank you for taking the time to reach out and leave feedback about your experience. 

  
  We apologize for any inconvenience you have experienced. SheerID is a third-party company that assists solely with the verification process, and we partner with many retailers that have unique sets of guidelines for their exclusive offers. At this time, ******* requires SheerID to see a school-issued document that shows current enrollment in classes and confirms the students full name, school name, and a current date. As these guidelines are not set by SheerID, we are unable to provide exceptions or make alterations to them.

  
  That said, as no email address was provided, we were unable to see if a support request was submitted to our secure ticketing system. However, do note that all documentation provided to SheerID is instantly purged from our system upon completion of a request, and it is no longer able to be viewed afterwards. Additionally, SheerID is unable to accept the use of an email address as verification for an offer. Instant verification is not a guarantee, and if individuals are not instantly verified, documentation is required to support the information as entered on the verification form.

  
  We recommend that you reach out to our support team at ****************************************** and include your documentation that supports the above required information. Once your documentation is received via email, our support team will be able to review it and further assist. If a mistake was made by our review team, the email team would be able to rectify this upon receipt of your documentation. 

  
  Again, we apologize for any inconvenience you have experienced, and we appreciate your feedback.

  
  Kind Regards,
  SheerID Verification Support
  

  
  

• Initial Complaint

  03/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The complaint is SheerID is lieing about the military verification process cannot be done more than once every 30 days and that is a requirement by the ************************ I called the resort 2 times and they said they do not have a requirement like that. They said I can use every week if I want to. Yet SheerID will still not give me the military discount code.

  Business response

  03/13/2023

  Hello ****,

  
  Thank you for taking the time to reach out and leave feedback about your experience. 

  
  SheerID apologizes for any confusion that *** have been caused by the Crystal ******** team. We are a third-party company that assists solely with the verification process, and we must abide by the program requirements that are determined by Crystal ******** and provided to SheerID. The current program guidelines only allow one verification per 30 day period. SheerID is unable to make exceptions to the requirements as they have been set, so we cannot allow any additional verifications at this time. We do apologize for any inconvenience this *** cause. 

  
  We recommend reaching back out to the Crystal ******** team with any additional questions you *** have regarding the offer, or with any feedback regarding the guidelines as set by their company. Crystal ********s team can be reached at ************ or ***********************.

  
  Again, we apologize for any inconvenience you have experienced, and we appreciate your feedback.

   

  Kind Regards,
  SheerID Verification Support
  

• Initial Complaint

  03/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I submitted school verification documents online to this company for a student discount to ***** I went through the STUDENT BEANS APP that references multiple businesses/ websites to get student discounts. I am a 4th-year law student, a single mother at 50 yrs old. I followed the steps and procedures that SHEER ID required for a coupon code. I was sent a few response emails stating my info wasn't current. I sent a current copy of my school tuition, verification letter, screen school of my school portal, and my school ID. The last response from SHEER ID said I had altered the documents and they would not give me a coupon code for ***** I cant believe I was falsely accused of altering my school documents.

  Business response

  03/15/2023

  Hello ****,

  
  Thank you for taking the time to reach out and leave feedback about your experience. 

  
  We apologize for any inconvenience you have experienced. Our records show that our support teams are still actively working with you to resolve this issue through our secure ticketing platform. The additional information requested from you to complete the verification process has not yet been received. We await your response through our ticketing platform for resolution. 

  
  Again, we apologize for any inconvenience you have experienced, and we appreciate your feedback. 

  
  Kind Regards,
  SheerID Verification Support
  

  
  

  Customer response

  03/15/2023

   
  Complaint: 19542967
  
  I am rejecting this response because:I have submitted so much personal information. I dont believe it should be this difficult to get a student discount on a pair of tennis shoes. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  02/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  It appears ****** Fi uses Sheer ID to verify documents. I have submitted my USCG documents to Sheer ID to verify my deployment and job and they have continued to ignore my request. They also have no live agent to speak to and appear very incompetent when reviewing documentation. I pay money for my **************************** plan and they have been refusing to acknowledge or reach out to me in the form of a phone call of actual email. It appears others have had trouble with this buisness in the past. Im starting to think its a made up scam buisness.

  Business response

  03/06/2023

  Hello ****,

  
  Thank you for taking the time to reach out and leave feedback about your experience. 

  
  We do apologize for any inconvenience. At this time, ****** Fi sets the eligibility guidelines for their offer, and SheerID, as a third-party verification company, must follow them as they are provided to us. ****** Fi currently extends their offer to Active/Reserve enlisted military members who are currently stationed overseas. As a merchant mariner, you would not currently be eligible for the offer per the guidelines provided to SheerID, and we will not be able to assist with your verification at this time. We do see that our support teams have been in contact with you to convey these details as well. 

  
  For further questions regarding the eligibility guidelines ****** Fi has set for their offer, we recommend visiting ****** Fis help center.

  
  Again we sincerely apologize for any inconvenience this may cause, but do appreciate your understanding. 
  

  Kind Regards,

  SheerID Verification Support

  
  

  Customer response

  03/06/2023

   
  Complaint: 19509792
  
  I am rejecting this response because: As an active *************** I leave the country for months on end so that,

  you can have access to your iPhones, your ********* lattes and drive your cars and use the fuel that is in 

  them. Without the *************** your next trip to ******* you would find empty shelves. I also hold secret clearance and work

  part time on vessels that conduct operations to keep you safe at night. I would ask ****** fi to kindly reconsider or sheer ID to

  extend this curtesy.

  
  
  Sincerely,

  
  
  *********************

• Initial Complaint

  02/27/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I have tried to verify my veteran status with this company multiple times and have received error messages each time. This company provides a service to ********** to authenticate my veteran status. The company will not respond so I am unable to receive my veterans discount which ********** offers. In the end all I was is for Sheer ID to approve my veteran status

  Business response

  03/07/2023

  Hello *******,

  
  Thank you for taking the time to reach out and leave feedback about your experience. 

  
  After review of your verification request, we can see that you had been previously verified on March 7, 2022. As ********** allows only one verification per military member per 365 days, all further verification requests submitted were blocked due to that restriction. 
  As it has now been 365 days since your last verification, we have now been able to approve an additional verification request on your behalf. You should receive a success email with additional information on how to redeem the discount from **********. 

  
  We apologize for any inconvenience you have experienced, but we are happy we were able to assist with a resolution.

  
  Kind Regards,

  SheerID Verification Support
  
  

• Initial Complaint

  02/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This business purportedly provides verification status for entitlement to certain purchase discounts such as student, veteran, teacher's discounts. My issue with this service is that they failed to verify my status as a student and continue to ask for documents that my school, which is strictly online, does not provide. I provided the documentation I have as well as provided the contact info to the school where they could easily verify my status to no avail so this service's incompetence is costing me money.

  Business response

  02/14/2023

  Hi ******,

  
  Thank you for taking the time to reach out and leave feedback about your experience. 

  
  SheerID is currently required to see a school-issued document that confirms your current enrollment in classes and contains your full name, school name, and a current date. Our review team noted that the original documents received were screenshots of emails, which are not currently supported documents for verification purposes. We understand that some schools are entirely online and we are happy to accept other documents, besides emails, that show the required information. We apologize for any inconvenience this may cause.

  That said, we are glad to see that you have since reached out to our support team, provided an additional document that was acceptable for verification, and were able to receive the offer. 

  Again, we apologize for any inconvenience you have experienced during the process, and we appreciate your feedback. 

  
  Kind Regards,
  SheerID Verification Support
  

  
  

• Initial Complaint

  01/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I would like to access the student discounts for Spotify, however your system does not recognise the institution that I am studying at.My needs as a student are perfectly the same as someone attending the universities you find 'eligible'. I do not understand why there needs to be an eligibility criteria to access student discounts, we're all still students.Whether I'm studying a diploma, certificate or degree, I am still studying nonetheless. I hope you can rectify this as I can imagine there would be a lot of people going through pathways to get to university. I attend *******************************.Thanks!

  Business response

  01/20/2023

  Hi *******,
  
  Thank you for taking the time to reach out and leave feedback about your experience.
  
  At this time, Spotify determines the eligibility guidelines for their offer and SheerID, as a third-party verification company, must follow them as they are provided to us. Spotify has currently chosen to extend their offer to students at degree-granting universities only. Unfortunately, ******************************* does not meet the eligibility guidelines at this time. We apologize for any inconvenience this may cause.
  
  For further questions regarding the eligibility guidelines set for this offer, we encourage you to contact Spotify directly. Spotifys customer support team can be reached at: ****************************************.
  
  Kind Regards,
  SheerID Verification Support
  
  

• Initial Complaint

  12/21/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Attempted to verify my status as a doctor through share ID using my license, paystub, and government issued ID. All rejected as not adequate for verification. SheerID has not approved by documents or status as a doctor despite filing a ticket.

  Business response

  12/22/2022

  Hi *****,
  
  Thank you for taking the time to leave feedback about your verification experience.
  
  It appears that your documentation did not clearly show DO/MD status. However, after further review by our support team you were deemed eligible for the KitchenAid offer and your verification request was manually approved. We apologize for the inconvenience that *** have been caused. 
  
  If you have any further questions regarding verification itself, our support teams would be happy to help! https://www.sheerid.com/help/contact. For any additional questions or concerns outside of the verification process, please contact KitchenAid, https://www.kitchenaid.com/resources/contact-us.html.
  
  Kind Regards,
  SheerID Verification
  
  

• Initial Complaint

  12/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Submitted my details to SheerID; was not approved.DD214 is acceptable documentation for verification of service.No phone number, no chat, just leave an indirect email and we'll get back to you in a few days.Confirm my ********** request.

  Business response

  12/22/2022

  Hi ****,

  
  Thank you for reaching out to SheerID to share your experience. 

  
  We received your support ticket and one of our agents has replied. Our records show that your request for ************** military discount was approved on 12/22/2022! We apologize for any inconvenience that this may have caused. 

  
  Since SheerID is a third-party verification service, if you have any difficulties accessing the offer, please reach out to ************** directly at 1-800-HOMEDEPOT or *********************.

  
  Kind Regards,
  SheerID Verification
  

  
  

• Initial Complaint

  11/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was advised to reach out to SheerID by FirstNet customer service and management to reverse your decision on my first responder status as FirstNet recognizes me (*************************) based on my job as an electric field utility technician. I received a reply from ****************************************** that they do not help with FirstNet verification, which is not accurate after speaking with ******************** I am an electrical field utility worker for *************************** based in *******, **, which is a subcontractor for ************* companies (e.g. Eversource, ************* and ************* Utilities, etc). I should be verified and recognized as my daily responsibilities include utility power line ************************, as well as natural disaster restoration. Every day I directly work with utility companies in response to Natural Disasters and restoration of electric utilities as well as other emergency situations involving downed live utility lines. For example, when power is out due to a hurricane such as ***, I am the one living in a man camp in ** restoring power, and removing downed lines so rescuers/EMS/Fire/EMT can reach people in their homes. According to SheerID, my "job title" is not eligible despite being exactly what IS eligible. As someone who puts their life on the line, literally, daily to ensure public safety and a working grid necessary for essential workers (which I am), I am appalled at the customer service and effort spent just to justify my verification.

  Business response

  11/29/2022

  Hi *****,

  
  Thank you for taking the time to leave feedback about your verification experience.

  
  Please note, that while SheerID does provide verification services for FirstNet built by AT&T, AT&T handles their own customer support. They have asked us to refer all customer support requests to them so that they can provide a resolution. Were sorry that the FirstNet representative you spoke to incorrectly directed you to SheerID support, but we are happy to see that our agent was able to make an exception in your case and approved your verification request on November 23, 2022. If you have further questions about your FirstNet account, please contact FirstNet at https://www.firstnet.com/contact-us. 
  
  We apologize for the inconvenience you experienced during the verification process, and appreciate hearing your feedback so that we can keep working to improve our platform and processes.

  
  Thank you for the important work that you do to help keep our communities safe.

  
  Kind Regards,
  SheerID Verification  
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩