Complaints

This profile includes complaints for Standard TV & Appliance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Standard TV & Appliance

  5240 SE 82nd Ave Portland, OR 97266-4804

• 

  Standard TV & Appliance

  63736 Paramount Dr Bend, OR 97701-8656

• 

  Standard TV & Appliance

  3600 SW Hall Blvd Beaverton, OR 97005-2052

• 

  Standard TV & Appliance

  1205 NE 33rd Ave Portland, OR 97232-1936

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Summary:I am filing this complaint against Standard TV & Appliance due to their negligence, refusal to take responsibility for damages, and failure to communicate after damaging my hardwood floors during a refrigerator delivery.Details of Complaint:On November 14, 2024, Standard TV & Appliance delivered a refrigerator to my home. During the delivery, their team damaged my hardwood floorsnot just surface scratches but actual damage to the wood itself. I immediately contacted the company to report the issue and requested a resolution.After weeks of unreturned emails and phone calls, I provided an estimate from a qualified flooring expert who specializes in the type of finish on my floors. This estimate accurately reflects the cost to fully restore the floors to their pre-damaged condition. Standard TV & Appliance, however, offered only $700, which is insufficient given that even their own contractors estimate states the damage is "highly likely to still be visible" after the proposed repairs.Instead of addressing the issue professionally, Standard has ignored my repeated attempts to resolve the matter and has now falsely claimed that the damage was pre-existing due to pet scratchesan outright misrepresentation of the facts. No documentation has ever been provided to support this false claim.On March 10, 2025, I called the company again, requesting to speak with a supervisor. Instead of providing me with a direct resolution, I was transferred to a representative who did not answer or return my call.Resolution Sought:I am requesting full compensation for the proper repair of my hardwood floors in accordance with the estimate provided by my flooring specialist. I expect Standard TV & Appliance to take full responsibility for the damage their delivery team caused. If this matter is not resolved, I will have no choice but to escalate my complaint further through legal action and additional consumer protection channels.

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06/29/24 I choose this Beko refrigerator BFBF2414SS due to high recommendations by salesperson (#1) and for the main Key feature, an Active blue light. 06/30 I go back to the store. #1 is late and after waiting around another salesperson (#2) offers to finish the transaction so I won't have to wait any longer. The fridge arrives 07/24 damaged on both sides at the bottom. No blue light and the temp seems "off" I call #1 and #2 leaving messages. I also call the main# and talk to a person who is going to contact the service ***** and have them call me back. 07/25 I send #1 a text. No one responds. On 07/27 I get a hold of #1 who promise to contact me on 07/29 He does not; instead I call the serv ***** and cust rel. By now the fridge is freezing the vegetables even though I have turned the temp. way up above normal. On 08/06 a tech comes out, moves the fridge further away from the wall and says this will fix the temp. He doesn't find a blue light and doesn't think it can be installed. I text #1 immediately (no response) and call #1 and #2 multiple times on 08/09. I call cust. rel. on 08/10, 08/14, 08/15 and #1 again on 08/25 stating I want to have the fridge ***laced. Finally #1 calls back on 08/25 agreeing it should be ***laced. Beko wants a new inspection. I want a different tech to come out which means from an outside company since Stand. has no one else; approval is needed. The vegetables are still freezing and I can not keep them in either one of the 2 drawers. Multiple phone calls (mostly from me, I can supply dates and to/from if needed) until the inspection on 10/16 The tech does a thorough check and fixes the temp issue and confirms there is no blue light. On 10/21 I call cust. rel. and tell them the result which they have not received. A *** calls back, they need to look into this and call me back. That is the last I've heard from Standard. I have called numerous times and left messages without any response back The fridge is also making excessive noise now.

• Initial Complaint

  Date:08/16/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 3, 2023, we ordered a refrigerator, dishwasher, and range from Standard TV & Appliance. On December 11 we added a range hood and garbage disposal to our order via phone. On December 28 we changed the range model. We were told the items would take 3-8 weeks to come in. On January 19 and 26, I left messages to inquire about the status of our order. No one responded.On March 24, we went into the store to personally inquire about our items. The dishwasher, range hood, and disposal were available, and we picked those up. The refrigerator and ranger were still on order.On April 26, the refrigerator and range were delivered, and stored along with the other items in our apartment.On June 20, our contractor contacted us to let us know that the range hood was severely damaged when they opened the box, and that the refrigerator had a dent in the side. They sent pictures. In the meantime, we purchased a different range hood and our contractors installed it.We did not come back to our apartment until early July, when we saw the damage for ourselves. On July 2, I called Standard TV & Appliance and spoke to ********************* in the **************************** She informed me that before STVA could refund our money, the appliance companies had to approve the refund and that photos of the damage were required. I sent some photos on July 2, 2024, and more photos on July 5, 2024.On July 9, 2024, ************ informed me that she had received the photos and she would send out requests to the manufacturers that day.On July 29, 2024, I emailed ************ to ask for an update. I received no reply.On August 9, 2024, I sent another email. I received an out-of-office auto reply that said ************ would be back in the office on August 12, 2024. I have heard nothing since then.Standard TV & Appliance has consistently refused to respond to our communication. We want our money refunded for the range hood and reparation for the damaged refrigerator.

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a full appliance package totalling over $10,000 that included installation. The dishwasher did not work from the beginning. Standard offered to replace it but that would have taken at least a month. I found a floor model from another vendor. Their installers took out the one from Standard. Standard picked it up when they delivered my refrigerator. They refunded the price of the dishwasher but not the installation. **************** told me it wasn't their fault the dishwasher was bad and the installers had to be paid. The salesperson told if i had gotten the new one from them, they would have installed the new one for free. I think they owe me the installation fee of $140.00. Also, i was quoted a price for a refrigerator with ice maker which i paid. When it came they said oh, we made a mistake its more for installation. They charged me another $86.00. I believe they owe me $226.00.

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In mid May, I purchased a washer and dryer from Standard TV & Appliance and set up delivery and installation for the two items on June 5th. On June 5th, the installation crew arrived *** while moving the washer and dryer up the stairs knocked down the railing for the stairwell. The crew also cause a sizeable hole in the wall across from the railing. The crew informed me that I needed to contact customer service to set up getting someone out to my home to get it replaced. I called and they said they would get back to me in a week. A week went by and I heard from No one. I gave it a few more days and called back and was told that the person responsible was now on leave and I needed to wait back from another individual in that department. Yet again I gave it more time and after calling back again was told they were working on it and to expect a call back. I finally received a call back at some point last week and was told that a crew would be out on Monday (July 15th), to repair the stairwell. No one ever showed up. Again I was told someone would be showing up today, on July 18th, to figure out what parts they needed between 12pm and 1pm. Again no one has shown up and I have been immensely frustrated at the entire situation. For the beginning part of this my fiance was in a boot due to a sprained ankle and was struggling to get up the stairs due to the lack of railing. Multiple of my friends and family, including myself have nearly fallen down the stairs due to the lack of railing. This is a genuine safety concern that does not feel like it has been taken seriously throughout any of this.

• Initial Complaint

  Date:01/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction began in March of 2022 when I agreed to purchase multiple appliances for a home remodel and the first payment of $3,200 was made. In July of 2022 I made more selections and paid $17,627 as a half payment on the appliances I had selected. In July of 2023 I was ready for delivery and paid $24,155.41 as a final payment for the appliances, delivery and installation. In September of 2023 appliances were to be delivered and installed. This is where my problem begins. The refrigerator door swing was incorrect. The warming door did not arrive. The wine fridge door arrived without a handle. The cooktop and induction burner could not be installed due to construction problems. A new refrigerator door was ordered. I was told there was a problem getting the warming drawer and asked if a different brand would be acceptable and I said yes. The wine fridge handle was on back order and would be arriving soon it arrived in Dec without installation and is still not installed. A new refrigerator door was delivered in Nov and shortly thereafter installers came. Installers found the door to be be damaged and refused to install, leaving the damaged door in my garage, where it remains! When the damaged door was delivered a broken warming drawer was also delivered. It wasnt even in a box! I tried to refuse delivery but felt pressured by standards delivery person to accept and sign for the delivery. The installers that discovered the dent in the refrigerator door informed me that the warming drawer was broken and could not be hooked up. They left this broken warming drawer in my kitchen. I have repeatedly requested that these problems be resolved. To date they are unresolved.

  Customer Answer

  Date: 01/23/2024

  Some of my issues remain unresolved  and they dont call me back!  Im unsure what to do now!  I paid $45,000 for all new appliances and havent received my full order and some that I have received are missing pieces or are not operating correctly!

   

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a new ******* range in May, 2021. I waited several months to receive range. I paid an electrician $1800 to prepare for installation. I called in 2022 when oven stopped working. I renewed epic insurance contract. In July 2023, oven stopped again. Standard sent repairman. He ordered electrical panel. Wasnt installed until 10/27/23. Oven stopped again in middle of thanksgiving prep. Called epic insurance, who contacted standard. At this point, Id like ********************** to return my money or replace range.

  Business Response

  Date: 12/20/2023

  We have reviewed this and would like to help. We have been working with Epic Warranty to come up with a resolution.  Someone from our service department will be reaching out to you with the next steps.  We apologize for the lengthy process.   

  Customer Answer

  Date: 12/22/2023

   
  Complaint: 20946340
  
  I am rejecting this response because:

   I do not believe that Standard is sincere in their concerns. From the time I ordered this range in 2021, my calls were not answered until I suggested that I might cancel my order. I waited nearly 3 months for my range (understandable). The oven failed within the first year. I called ************** & was told to flip switch in fusebox. This worked for a while. **** failed intermittently for another few months. Failed completely in summer 2023. Repairperson came out on July 28th & ordered a new electrical panel. It was ordered and installed on October 27th (another 3 months).

  Oven failed again on Thanksgiving day, with food in the oven. Repairperson came out 12/11/23 & ordered more parts. I called Standard on 12/22 and was told that about 8 parts were ordered. It appears that he is going to replacer everything in order to find the problem. This is not acceptable.

  I have made multiple calls to Standard, Epic and ******** all to no avail. I have spent hours on the phone and haven't had a working oven since last summer.

  I would like Standard to return $3718.90 to me so that I can get a reliable range.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just prior to September 27, 2023, the ******* stove I had purchased in July 2014 had stopped working. A young man was sent to determine the problem, He actually came several times and ordered part s totalling $386 which I charged to my credit card and a couple of others of a small amount the total of which I do not have. None of what he did had any positive result. After further phone calls for service which went unanswered, I called a licensed electrician to come in to determine the problem. He soon zeroed in on the problem which was that the stove had blown up as the result of rat damage on the wire insulation. I had been advised of the rat damage previously and set traps to kill the offending rat. I was told at one time that there was additional rat damage, which could not be verified and was rejected by me as not creditable. I am not expecting Standard to replace the stove. The rat damage was not due to anything they did. But I am expecting then to reimburse me for the $386 in parts which never should have been ordered and also for the $200 charge for the licensed electrician when Standard should have sent an electrician to assess the damage to the stove in the first place. There is no way they can compensate me for having to wait until I got the proper verdict in October so I knew the original stove could not be repaired and to purchase a replacement so I could once again have a decent way to prepare a meal other than using the microwave..

  Business Response

  Date: 11/07/2023

  To whom it may concern,
  We understand the frustration of having to have a unit repaired multiple times.  Due to the rodent infestation and damage, we will not be reimbursing the cost of the parts or the electrician as the unit was working once the repairs were completed on 09/28/23. Standard TV and Appliance is not responsible for contacting pest control or electricians on behalf of customers. The unit was working after parts were replaced and repairs were completed.   Please see the notes from our Service Technician who was dispatched to both service calls.  Please note the technician mentioned the rodent problem when he first went out. Asked the customer to clean it up for when he came back. They had cleaned up the rodent droppings and the technician completed the repair for the original service call. A 2nd service call was made by the customer. The complaint was they turned the unit on and heard a popping sound and saw smoke.  Upon arrival and inspection of the unit the technician found wiring being chewed up in multiple places in the insulation, which you cannot see unless you take apart the unit. The technician informed the customer about the new rodent droppings and the wires that had visible chewing which lead to the popping and smoke.  The technician let the customer know that all the wiring would have to be replaced and they would have to pay for the parts and service call.
  TECHNICIAN NOTES
  1st SERVICE ORDER - ********
  Trip 1 (diagnosis) bottom burner not igniting. Found when actuating bake ignitor no amps were being drawn. bad control to order and replace.
  Trip 2 (repair)
  picked up ignitor at reliable and installed unit tested good
  bake ignitor now pulling 3.2 amps and getting red but valve is not opening. need to get with **** to confirm ordering safety valve on ******* website.
  Visible rodent droppings.  Requested customer to remove and clean.
  Trip 3 (repair)
  INSTALLED NEW SAFETY VALVE, UNIT TESTED GOOD.
  COST FOR PARTS DE92-02588H - $276, DE92-02588H - $260.00, DE92-02588H - $20.00.

  
  2nd SERVICE ORDER - ******** -

  Trip 1 (diagnose) FOUND WIRES IN WARMING DRAWER BURNED UP, ALSO FOUND MORE RODENT ACTIVITY. VERY LIKELY RELATED.
  WIRES THAT BURNED UP ARE CONNECTED TO WARMING DRAWER ELEMENT NOT IGNITOR.
  ALL WIRING UNDERNEATH WOULD NEED REPLACED AFTER THE RODENT INFESTATION WAS ELIMINATED. 
  INFORMED CUSTOMER OF RODENT SITUATION AGAIN AND SHE TOLD ME IT WAS RESOLVED.  THERE ARE NEW DROPPINGS IN WARMING DRAWER SINCE LAST TIME I WAS THERE.

  Customer Answer

  Date: 12/04/2023

  Standard was aware from the beginning that the problem occurred when the rodent chewed through the insulation and caused the circuitry to be damaged.  My technician directed me to send them a message to that effect emphasizing that the circuit disruption had resulted in the shutdown of electricity at the breaker box as well as a definite smell of burnt insulation in the oven, and this information was relayed to ****** to given to the repair person before his arrival.  All of the activity by Standard's technician was done in areas other than electrical.  I was charged for service calls and parts none of which addressed the electrical disruption.  I was told of other rodent deposits and I had already told the first person with whom I spoke that we had trapped and killed the rodent and had pulled the stove from the wall to be sure no new droppings were evident.  I was told there was a video taken of droppings and I requested a look at this to compare date and time with the date and time of the trapping of the offending rodent.  I was never given this video and when I telephoned the last time I spoke to a man who was obviously irritated by my call and, knowing that there was going to be no cooperation, I told him I would take care of the problem which I did by contacting an outside licensed electrician who explained the reason why the stove appeared to work when using a low temperature but when increasing the temperature, as we tried, the entire stove "blew up, an action attributable to the structure/design of this type of stove, and that the result was the stove was not repairable.   (He actually said that one might luck out and find an electrical circuitry repair person who might just be able to repair the circuitry but that it would be unlikely, so not repairable was the correct diagnosis.)  I was charged for parts and service calls for activities which were not related to the electrical problem at all.  Why Standard chose to do this I do not know.  They had been told the problem was electrical.  I believe that at this point, knowing the original stove was unrepairable, Standard should have asked me if I wanted to buy a new stove from them.  I certainly would have done so.  They chose instead to keep going on about rodent droppings, and I ended up buying a new stove from a different supplier.   That was their decision and, yes, I do expect for them to reimburse me for the service calls and parts which had no relation to the electrical problem.  If they had acknowledged the problem was electrical when it was so clearly pointed out to them, there would have been no need to purchase unrelated parts and spend time installing them.  I have the paperwork and other items related to this event which can be examined by anyone who cares to inspect them.

  Business Response

  Date: 12/12/2023

  We have completed the initial repair that incurred the charges. We will not be refunding these charges due to work being completed, unit tested and was in working order.  We will not be paying for the electrician that was hired to diagnose the extent of the issue after the infestation caused damages to the unit after the initial completed service repair.

  Here are the notes from the Service Technician:

  1st order - ********  - bottom burner not igniting. found when actuating bake ignitor no amps were being drawn. bad control to order and replace.
  
  bake ignitor now pulling 3.2 amps and getting red but valve is not opening. need to get with Thor to confirm ordering safety valve on ******* website.
  
  INSTALLED NEW SAFETY VALVE, UNIT TESTED GOOD.
  
  picked up ignitor at reliable and installed unit tested good
  
  Parts DE92-02588H - $276, DE92-02588H - $260.00, DE92-02588H - $20.00.

   

   

  Customer Answer

  Date: 01/10/2024

  I shall address events in the order in which they occurred.
  
  Around 9/17 my friend and I noticed a mouse skittering across the floor near the kitchen.  We set a trap for this mouse and shortly after captured and disposed of him.  Not knowing what if anything the mouse's presence suggested, we proceeded as usual to prepare a meal.  However, the burners on top of the stove would not turn on, and since I had purchased the stove from Standard years previously I figured they would know what needed to be done.  The repair person, Bill, arrived and checked things out and, as I had wanted to toast some pecans for a recipe I was trying and set the oven temperature at 350.  The pecans roasted perfectly but when we increased the temperature to 425 to roast a different item, the stove literally blew up (Standard refers to this as  "pop").  **** had already left to obtain additional parts which he must have felt were needed, but my first concern was that damage *** have happened to my stove guard.  I have a medical condition in which I can suffer a collapse while cooking causing me to pass out and fall to the floor with a burner on which could result in setting the house on fire.  When this condition first occurred many years ago, I asked my HVAC tech, who has been and continues to be responsible for installing and maintaining all of my heating and cooling devices if he knew of a piece of equipment which could turn a stove burner off in case of an emergency and he found this stove guard which was manufactured in ****** and which I immediately purchased and never proceed with food preparation without activating according to its established parameters.  Fortunately, when the stove blew up, he was in the area, and he came over and looked in the oven and saw that the insulation was burned off and the wiring exposed, went to the breaker box and found the electricity had shut off, and had me call Standard to tell  the insulation was gone and the wiring exposed and when the stove guard could not be activated, he went out to the garage and found the at the breaker box that the electricity had been shut off and told me to call Standard and let **** know this before he returned, and actually I asked my HVAC tech to wait until **** arrived so he could explain how the stove guard worked, so **** did know that the damage that was done was electrical and should have responded accordingly.  However, none of the repairs that **** is reported to have made restored the stove to a usable status.  I was not able to prepare a meal at any time after the parts for which I had been charged and were presumably installed by **** resulted in a workable stove.  Until I replaced the stove I was forced to prepare whatever meals I wanted by using the microwave which presents a different problem for me because I have damaged rotator cuffs in both arms and trying to lift a dish up into the microwave and remove it safely is a struggle.  
  
  I find it sad that a company with whom I have had a good relationship for years, who had a good reputation for providing superior service, could at this point be suggesting that mouse droppings are keeping the parts which Bill installed from working correctly.  Mouse droppings, while they *** be smelly or one is concerned about possible disease exposure, nevertheless do not cause stoves to blow up.  No one is blaming Standard for the stove damage, but instead of telling me that there were videos showing rodent droppings, which videos I requested viewing but none were ever given to me, instead of suggesting that rodent droppings in the warming drawer were keeping parts I had been charged for from working is, I believe, very pathetic.  What Standard should have done immediately they knew the stove had been damaged beyond repair, as had been indicated by ***********'s report, was to saw to me, "*****************, your stove has been damaged beyond hope for repair, how about if we sell you a new stove," which is certainly an offer I would have accepted immediately.  I am partially disabled, I have not owned a vehicle for years, so I have to pay for transportation to any destination including going out to look for a replacement stove, making the arrangements for purchasing a stove, etc., and instead, I hired an electrician to validate my understanding that the stove was beyond repair, which involved even more outlay from me, but at least I had the explanation as to why the pecans roasted at 350 but the stove blew up when trying to roast something at a higher temperature.  
  
  I have all my receipts, including the receipt from the purchases I made from Standard while dealing with **** at the Hall ****** store.  He was a super guy, introduced me to the ******* appliances, sold me the stove, the microwave, sold me my freezer, my refrigerator, sold me my mattress, and I wonder what he would think about this branch of Standard which will not admit it made a mistake in choosing to continue to try to install parts in a device which is broken beyond repair.  The reimbursement I am seeking is $415 for the first charge, $386 for the second, and $200 for the electrician I hired since Standard refused to check out what they had been told about the stove being beyond repair and I intended to prove that, through hiring an "outsider" other than ***********,  the stove was not going to return to life regardless of how many parts were installed and regardless of how many mouse droppings were found in the warming drawer (what a pathetic suggestion, that rodent droppings on their own can keep installed parts from returning a broken stove to a usable status!).
  
  I will be happy to discuss this issue with whomever Standard cares to have contact me.  My telephone number is ************.  That is a landline not a cell phone, so one should not try to send a text message.  I do not receive text messages on my landline but if I am out my answering machine will pick up and I will return a call to anyone who cares to leave me a message with their contact information.  
  
  ***********************
  

  
  

• Initial Complaint

  Date:08/19/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a large freezer/refrigerator unit and it was delivered on 6/22/23. There were 4 workers using a large dolly to remove our old unit and install the new one. Our kitchen island is directly in front of the fridge/freezer so the area was tight. The oven sits to the right of the fridge/freezer and our automatic dustpan for our central vacuum is directly below the oven sitting on the floor. The lever that extends out for the automatic dust pan was stepped on, and broken. The lever only sits about 1" up from the floor and it doesn't extend out far. It really is not possible to step on unless someone is standing side ways or extremely close, which is why I'm sure it was broken during the delivery. As I said, there were 4 large men working in a tight space. I called ******, the Operations Assistant and explained what had happened, and I also sent pictures. I had to make all the follow up calls with her over a few weeks while she spoke to "the person who wrote the checks". I later asked for the name of this person and found out it was the President of the company, *********************. She said she also reviewed pictures the delivery people took. I hired a ********************** to repair and the cost was $197, which I was asking for reimbursement. Standard TV and Appliance denied my request for reimbursement to repair the lever. She said I wasn't there when it happened, true, but my husband was present. When I asked her to speak to the delivery people, she said no, saying they would not remember. She also said the lever looked to be in the same place from their pics and the ones I sent. Makes sense, since I didn't even notice it was broken for a month and I'm in my kitchen daily. She did not share the pics they took so I'm not sure what she was looking at. I realized the lever was broken when I couldn't close the dust pan unit, and there was no air suction. If I had any doubts as to how this was broken, I would have never asked for reimbursement.

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new Bosch dishwasher from them in April of 2018. It malfunctioned in late March of 2023. I called Standard to repair the unit and they informed me it was still protected under the 5 year warranty period. They sent a service repair tech out to my house several times to attempt repair. All of which failed and the dishwasher continued to have the same problem as originally reported. After many attempts to get them to honor their warranty they finally said they are not doing anything else for me and i'm stuck with the broken dishwasher because now it is outside of warranty. I told them that is unacceptable because they never fixed the original problem that occurred during the warranty period.

  Business Response

  Date: 08/07/2023

  We have resolved this with **************** on 08/04/2023, when we scheduled an exchange for the Bosch Dishwasher.  They are scheduled for pick up w/ delivery and installation on 08/10/2023.  Again we do apologize for the drawn out lengthy experience with the service of your Bosch Dishwasher.

  Customer Answer

  Date: 08/14/2023

  The business contacted me after my complaint and made good on the warranty issue. This matter is closed as far as I'm concerned