Customer ReviewsforZoom Care

One of the worst "billing/medical" experiences. I want to be able to share my invoices on here to show how they obviously recoded things to move numbers around. There is not an option to do so. Essentially Zoomcare billing team recoded my invoice a couple of times to the point of trying to confuse me. I paid my Med Cost of $32 before I left my appointment. I receive my invoice and that same $32 was added back into my total amount owed. Initially the total for my visit was $674.96, To date I have made:4 payments of $125 = $500 1 payment of $100 = $100 1 payment of $32= $32 total = $632 I also received a $***** adjustment (credit) which should have been added into my total amount paid. 632 + ***** = $707.41 total amount of credit & payments to be applied toward my $674.96 total.I am owed money.....Their billing team is trained to stonewall you, I asked to speak to a supervisor and the billing associate with an argumentative tone said that they do not do that.....It doesn't really surprise me how awful these companies are but this company should be audited. Some of Zoomcare's patients have formal education and the know how to read when a bill is being shifted around. If I can escalate this to a BBB Specialist I would like to do so. This has been a very difficult experience.

They are training people with absolutely no experience or little to no medical knowledge to perform their x-rays, which is very concerning and possibly exposing patients and staff to more radiation than this

I went to the ***************** location. It was 620. There was no one waiting. The doctor was finishing up with a patient. She told me I couldnt be seen because they close at 7. I am from out of town and had to walk to them. She told me I would have to wait til 9 and go to a different location 15 minutes away. Very inconsiderate girl and only worried about getting off of work. I repeatedly asked if they were open til 7 and wasnt the doctor just with one patient. She didnt give two s**** What goes around comes around.

ZoomCare provides a vital healthcare need in our current system. If you do not want to wait in an Emergency Room and also pay the *** insurance, ZoomCare provides that place. Even if a hospital ***** is needed, they streamline your care and get you straight into a local ** without the triage and wait. The fees they offer are for full service! Where can you receive an MRI, CT, Bloodwork and an Emergency *********** for under $600? My last ** ***** was over $4500 and I have good insurance. Now that I live within the range of a ZoomCare, I am never nervous about having excellent, convenient and affordable care nearby.

Avoid at all costs!!! I went here for a general check up and discussed my weight due to gaining some weight recently (among other check up items since I was hoping to find a new Dr in the area I just moved to) and the provider decided to code my visit as weight loss so NEITHER of my TWO health insurances would cover it. Once it was denied, they just charged my card on file for $335. Originally, I thought it was a coordination of benefits issue so we contacted both insurances and Zoom Care multiple times each just to have them tell us it will take 6-8 weeks to go through properly. Now 5 months after the checkup visit, I am finding out they put in the wrong code for the visit and they say they have nothing they can do about it. I do not write reviews ever but I felt the urge after this annoyance and hope someone can learn from my review to avoid these scammers.

Dont go to any zoomcare. I got misdiagnosed, was misled about the cost of services, found out Im left with lifelong scars now, and was charged an additional $150 for a test that had the result of lab error. Feel free to do here to waste your time, energy, money, and health.

They don't even bother to bill your insurance, over charge you, and when you can't pay the ridiculous amount RIGHT AWAY, they immediately send you to a very predatory debt collector. DO NOT USE THIS "SERVICE"It is NOT medical care, its a scam disguised as a medical clinc.

Went for a visit in August of 2022, they led me to believe they took my insurance. I received a bill in April 2023, 8 months after service, saying that they did not take my insurance and I was responsible in full for the bill. This put me outside of the appeals window for my insurance company and outside of the time to put in a claim with my travel insurance. When I reached out for help with them they offered no explanation as to why it took 8 months to send a bill. A invoice was provided only after further inquiry. My credit card was charged within 24 hours of sending out the initial email, leaving no time for me to fully inquiry about the bill before it was paid.

I just got an email from Zoomcare saying they are going to charge me ****** For a virtual visit back in January. At that time, I was inbetween insurances and didn't believe that it would go through the current insurance. I was told by the billing associate after my visit that they would run the bill and see if it worked. Well apparently it didn't and now I'm being charged for the insurance bill instead of the uninsured bill of ****** that I was told was the price if you aren't insured. This is such a racket trying to get more money from unaware customers. I'm currently trying to get this resolved but customer service is terrible and apparently billing makes you leave a message and they will eventually get back to you at their convenience. So far I haven't heard from them, but my card was automatically charged ******. This was the one and only time I used them and will never use them again. I advise everyone else to avoid them as well. Legacy health and ********* clinic are much better and don't just automatically charge you. Plus you can get ahold of billing in an easy manner should you need to. Zoomcare is all the worst of the for profit nightmare that is the US medical industry!Helpful 0 Thanks 0 Love this 0 Oh no 0

This company is FRAUDULENT!!!! BEWARE!!! My husband and I tested positive at home for Covid March 8,2023. Sooo sick. Our primary couldnt see us. My husband looked for clinics as I was too sick and chose Zoomcare in in Salem. We had a Covid visit and ******** was prescribed by *************. (She is wonderful and so needs to get to a reputable facility. Zoomcare is not worthy of her.). They did not initially or after repeated requests submit our claims to Providence as a Covid visit hence it was not paid. Had they done it correctly Providence would hv paid and been reimbursed by the government. Covid related visits are still approved. They charged our card more than quoted and no longer return our calls. Total $440. Hoping this company and their billing department in particular are out of business and jobs soon!