Business ProfileforKaiser Permanente Northwest

I ordered glasses from this website on 3/6 and was charged the appropriate amount on 3/7 of $95. After a week I emailed the company to inquire the status of my glasses but got no response. I checked my account regularly and the glasses were shown as "processing." I sent another email on 3/30/24 asking for a refund as I had not received my glasses nor any updates or shipping confirmation. I also got no response.I then called the numberprovided to me: *********** option 3. However, after being directed three times, I called back and learned that this was an appointment line for the Kaiser hospital and not the actual website. I had to call three times before someone actually was able to understand my situation and help me. ****** was able to help me reach the actual number although she had no idea as to why thecall was re-directed to their line. I spoke to Mr. *** and he informed me that my glasses had arrived at my box. I reminded him that I never received my glasses, nor a confirmation email of any shipping, and that I had attempted to cancel my order but had not received any response. I insisted that he check with **** as I had never even received a tracking number. He did admit that he had missed my email as it somehow got re-directedto the California Kaiser and said that he would send a refund check within 4-6 weeks. However, it is has been six weeks and change and I have yet to receive any check.I believe this company is deceptive in offering its services to customers outside of the ****** area without clearly stating the barriers that these individuals will face, such as not responding to multiple email inquiries and having a wrong number. In addition, their refund policy is fraudulent as I had asked for a refund prior to getting notified of my item being shipped and have yet to receive one. I will not lose sleep over $95 but I do believe that this company should be admonished so that future customers do not have to suffer the same headache I had to.