Business Profile

Medical Service Organization

Kaiser Permanente Northwest

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Kaiser Permanente Northwest's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

23 total complaints in the last 3 years.
5 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/07/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had seeked medical help from Kaiser Permanente. I was ignored and never got any resolution to my issue. I advise someone review my profile messages and see how I was dismissed and never received care. I finally gave up and seeked help else where. Now I am getting different bills for different amounts. I attempted to mail a letter regarding my concerns of my care and never got a response. Just like when I sent messages via the required profile message system.I do not feel it is ethical to bill me not only different ******** for different amounts but to charge me at all. I would be happy to pay if I was taken care of and cared for, or given a soulution.
Business Response
Date: 04/09/2025
Re: Complaint ID # ********

Dear ******* *.:

Thank you for your notice about a concern brought to your office by the individual named in your letter dated April 8, 2025.

Due to privacy reasons, we are unable to address any individuals complaint in detail through correspondence with the BBB.Therefore, this response is acknowledgement that we are in receipt of this concern. If this individual received services at a Kaiser Permanente facility,we will forward this complaint to Member Relations to investigate and provide resolution. Upon completion of the investigation, we will contact the individual directly by letter with the outcome within 30 days.

Our mission is to offer care and service of the highest quality, and we appreciate your dedication to helping individuals who may have received services at a Kaiser Permanente facility or through our health plans.Thank you for your partnership.

If the individual needs assistance in the meantime, they can reach *************** by phone at ************** or by email at ********************* Monday through Friday, from 8 a.m. to 5 p.m.

Sincerely,

******* L
Member Relations Coordinator
WA ************ Grievance Operations

Coverage provided by Kaiser Foundation Health Plan of Washington or Kaiser Foundation Health Plan of ************************
Customer Answer
Date: 04/10/2025

Complaint: 23173478

I am rejecting this response because:
I agreed to the BBB waiver. Let alone nothing os being addressed directly to my medical. This about the poor service of Kaiser and the ********.

I am not surprised this is the response.

Send the ******** to collections, then I will file a suit.

Sincerely,

***** *****
Business Response
Date: 04/14/2025
Re: Complaint ID # ********
Dear ******* *.:
Thank you for your follow-up notice dated April 11, 2025, letting us know that our member rejected the previous response.
We understand our member signed a waiver with the Better Business Bureau (BBB); however, we are unable to address any concerns directly through correspondence with the BBB due to privacy reasons. This still applies even when a waiver has been signed, as our process requires us to respond directly to the member instead.
As mentioned previously, we have opened an investigation to address our member's concerns with her directly. We will respond directly to her at the conclusion of our review within 30 days.
Sincerely,
******* *.
Member Relations Coordinator
WA ************ Grievance Operations

Coverage provided by Kaiser Foundation Health Plan of Washington or Kaiser Foundation Health Plan of ************************
Customer Answer
Date: 04/15/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me in hopes they actually follow up. I already sent two letters to them and never got a response, just as I never got a response to my care.

Sincerely,

***** *****
Initial Complaint
Date:03/13/2025
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Beginning in May of 2023, Kaiser Permanente (KP) started sending me notices that my monthly premium was not received and my health insurance would be cancelled for nonpayment. I checked with my bank who automatically sends payment each month. It was paid and deposited. So I called, was assigned a case manager, they found my payment and reinstated my coverage. But that process took 6-8 weeks and KP never refunded my monthly premium during the period of time I paid for coverage and did not have it. Then it happened again, and again, and again. Between May 2023 and the current date (March 2025) this happens about every other month. Each time the case manager can see I paid and reinstates my coverage. But I don't have coverage for a month or two while it gets sorted out. I received a letter from KP acknowledging that they owed me thousands of dollars in May of 2024. I still haven't received it. Now that figure has grown given the addition periods of time were I paid my premium and didn't receive the coverage and benefits I paid for. I have filed multiple complaints with the Insurance Commissioner and Attorney General's Office. I just get a response that ** told them they will handle it directly with the customer. Two years in and its not handled. Not even close. And every time I get a new case manager and we have to start all over. I have all the documentation of payments and letters from ** but its way too large to attach here. Is there another method to provide that?
Business Response
Date: 03/14/2025
We
have received the member complaint. A case has been set up and assigned to a
Case Manager for response. We will respond directly to the member. Thank
you!
Customer Answer
Date: 04/08/2025
Hello,

I missed the 7 day window to respond but the company has not resovlved anything. Actually, their response was to cancel my coverage again and now the member information says they cancelled it all way back in December of 2023 despite other correspondence to the contrary.
Business Response
Date: 04/09/2025
Thank you.
We received the members additional comments and will add to their case.
Customer Answer
Date: 04/10/2025

Complaint: 23063867

I am rejecting this response because: The business has has this response for two years. I received the same response when I filed this complaint with the attorney generals office in the 2024 and 2025. Yet, they continue to cancel my coverage every few months for nonpayment, even though they receive and deposit my monthly premium every month. The last cancellation occurred on 2/29/25. In addition to the continued issue of canceling my coverage every few months, the also have not paid me back for the months I paid for coverage but not receive it. In May 2024 they sent a letter acknowledging that the owed me $2,007. The letter said I would receive that check within 6 weeks. Its almost been a year and I have not received it. In addition that amount is not correct, it only covered five of the months I have paid for coverage but not received it. They also owe me for all the months prior to those five months and after those five months when I also had my coverage cancelled despite paying my premiums. So, I reject the businesses claim that they will resolve this issue directly with me because they have been saying that for two years but have not done it.

Sincerely,

***** *******
Initial Complaint
Date:07/13/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I pay for services monthly and I am not receiving the services I pay for. I have talked to all administrative offices and personnel and I haven't received a resolution. This lack of services is endangering my family and our well being.
Business Response
Date: 07/15/2024
We have received the member complaint. A case has been set up and assigned to a
Case Manager for response. We will respond directly to the member. Thank
you!
Customer Answer
Date: 07/15/2024

Complaint: 21985203

I am rejecting this response because: I haven't heard from anyone and when I have spoken to them, they acknowledge that they aren't providing what I need but they're not providing a solution. I want action. My health is at risk.

Sincerely,

***********************
Business Response
Date: 07/29/2024
We
have received this additional response in regards to this complaint. A case has been set up and assigned to a
Case Manager for response. We will respond directly to the member. Thank
you!
Customer Answer
Date: 07/29/2024

Complaint: 21985203

I am rejecting this response because: The business keeps replying through email and does not offer a resolution at all.

Sincerely,

***********************
Business Response
Date: 08/19/2024
A written response was sent directly to the member on August 12, 2024.
Initial Complaint
Date:05/26/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered glasses from this website on 3/6 and was charged the appropriate amount on 3/7 of $95. After a week I emailed the company to inquire the status of my glasses but got no response. I checked my account regularly and the glasses were shown as "processing." I sent another email on 3/30/24 asking for a refund as I had not received my glasses nor any updates or shipping confirmation. I also got no response.I then called the numberprovided to me: *********** option 3. However, after being directed three times, I called back and learned that this was an appointment line for the Kaiser hospital and not the actual website. I had to call three times before someone actually was able to understand my situation and help me. ****** was able to help me reach the actual number although she had no idea as to why thecall was re-directed to their line. I spoke to Mr. *** and he informed me that my glasses had arrived at my box. I reminded him that I never received my glasses, nor a confirmation email of any shipping, and that I had attempted to cancel my order but had not received any response. I insisted that he check with **** as I had never even received a tracking number. He did admit that he had missed my email as it somehow got re-directedto the California Kaiser and said that he would send a refund check within 4-6 weeks. However, it is has been six weeks and change and I have yet to receive any check.I believe this company is deceptive in offering its services to customers outside of the ****** area without clearly stating the barriers that these individuals will face, such as not responding to multiple email inquiries and having a wrong number. In addition, their refund policy is fraudulent as I had asked for a refund prior to getting notified of my item being shipped and have yet to receive one. I will not lose sleep over $95 but I do believe that this company should be admonished so that future customers do not have to suffer the same headache I had to.
Business Response
Date: 06/05/2024
We
have received the member complaint. A case has been set up and assigned to a
Case Manager for response. We will respond directly to the member. Thank
you!
Customer Answer
Date: 06/11/2024

Complaint: 21761970

Thank you BBB for your assistance. I am rejecting this response because:

I have yet to be emailed or contacted by Oregon kaiser. I have already made a report with the ***************** of justice. Therefore, we can allow the assigned consumer complaint specialist to determine the next best course.
Sincerely,

*********************
Business Response
Date: 07/10/2024
Hello, the members home region of ******************* is in process of the post service appeal for the member. The member will be contacted directly with the outcome by the case processor in charge of the case.
Kaiser - Northwest
Thank you!
Initial Complaint
Date:05/20/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife and I were using Kaiser as our healthcare provider until February 2024. We canceled our Kaiser plan because I enrolled in ******** starting March 1, 2024. Our Kaiser premium was on auto pay with my credit card and the March 2024 premium of $1690 was already paid. Starting early March, I requested Kaiser to refund the March 2024 premium. They agreed to refund the premium within 5-10 business days as a credit on my credit card. It has been about 75 days and I have not received my refund. I have made multiple calls to Kaiser to get this resolved and the support people promise me that I will get it in 5-10 business days. I have been very patient but now I am not sure if I will get my money back. I am disappointed that a large respected company like Kaiser cannot do this simple task.
Customer Answer
Date: 05/22/2024
Adding screenshot of confirmation from Kaiser in March about the refund.
Business Response
Date: 06/03/2024
We have received the member complaint. A case has been set up and assigned to a Case Manager for response. We will respond directly to the member. Thank you!
Customer Answer
Date: 06/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Finally after 3 months, Kaiser has issued me a refund for the money they owed me. I would like to express my gratitude to BBB for helping resolve this issue quickly. Without BBB getting involved, it would have taken much longer.
Sincerely,

*****************
Initial Complaint
Date:04/24/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm a travel nurse, treated at kaisier Sunnyside ER in July 22 of 2023. I'm close to being sent to collections by kaiser billing department because they have yet to bill my insurance company. It's been 10 months, with several phone calls and promises that it would be dealt with. Acct #********. I had tricare insurance at the time, and have reached out to them as well. They state kaisier has not billed them.
Business Response
Date: 04/24/2024
We have received the member complaint. A case has been set up and assigned to a
Case Manager for response. We will respond directly to the member. Thank
you!
Business Response
Date: 04/24/2024
Good afternoon,
Thank you for contacting Kaiser Permanente, we will be responding directly to the consumer regarding their concern.
Thank you
Customer Answer
Date: 04/27/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that as long as this is dealt with within the month,this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:03/15/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is in regards to an overcharge with my monthly insurance premium. I paid my health insurance premium in ******* and February to Kaiser Permanente which is $429.58/month. I then set up auto pay for the month of March. Mid February Kaiser changed online billing systems. They did not update their system when it came to my account and after they drafted my premium for March on 3/10/24 in the amount of $429.58, they then subsequently drafted an additional $859.16, without prior notice. I had received previous notification my original monthly premium was scheduled and would be removed. It is obvious to me the $859 is two payments and their system did not update to reflect I had paid for ******* and February so they considered my account overdue. I have spoken to 4 customer representatives who all can see this is the case, one confirmed with me that I am not the only person experiencing this issue. I filed a request for a refund of the $859 and was denied, citing overdue balance. When I called to ask about the denial I got the voicemail for the individual handling my claim. When I spoke again to customer care I was told I received a denial because it was a system error, their system hadnt updated and they hadnt fixed this issue or communicated with members effected. That was two days ago. I have heard nothing since. After 6 phone calls, speaking with 4 representatives (*****, *****, ******, and ********), leaving 2 messages for a resolution specialist, *************************, with no return call, and one representative (*****) unable to get any of the 6 supervisors she asked for assistance to respond, I filed a complaint at Kaiser. However, they have not responded to my previous attempts so I need BBB to assist me with a refund. This policy originated in ******* 2024.
Business Response
Date: 03/18/2024
We have received the member complaint. A case has been set up and assigned to a
Case Manager for response. We will respond directly to the member. Thank
you!
Customer Answer
Date: 03/26/2024
Just following up to say someone has contacted me but a full week later Kaiser has not processed a refund for the $859 they drafted in error.
It is upsetting a company can take money out of an account and just not refund it. Even ************************* who is looking into it doesnt know why they havent refunded it yet. It should have processed by now.
Business Response
Date: 03/26/2024
We have received the additional member comments and added to their open case in process. Thank you!
Initial Complaint
Date:02/12/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called Kaiser to get costs for lab tests that my husband and I both needed in October 2023. Based on the costs that I was given on the phone call we decided to get the tests done at Kaiser in November 2023. In December I received a bill for a portion of the lab tests and the charges were wrong so they adjusted them. On my account, the lab tests should have totaled around $250-$280 but my bill came and the charges on there are $1055. My husbands test should have been either $86 or $139 depending on how they decided to charge. However the one test that we needed was billed in two parts for a total of $653.I submitted a grievance with Kaiser and after 2 months of trying to get resolved, I received notice that they were not able to find the phone call where I was quoted the costs because it was probably a transferred phone call. The representative assigned to my case clearly had not started research until I was able to reach her right before the 30 day **** of me sending in my grievance. It has been over 30 days since I faxed my complaint. She told me she can see the costs in her system that Im telling her they should be but thats not how they were billed and the bill is correct. Although my account has about $800 more than I was told and my husbands account is about $500 more. When I asked her for her supervisor she gave me the name and told me that I need to contact member services in order to have them send her a message to call me back. *** sent them a message to have the manager call me. However I am not confident that this is going to resolve my issue either. I was also told the only other way that I can escalate is to file an appeal. Which the appeal will go back to the same department that just did the research on my grievance.I find it horrible business practice and unethical to give one price and then charge several hundred more than quoted. We are considering changing insurance companies when we have the chance because of this.
Business Response
Date: 02/13/2024
We have received the member complaint. A case has been set up and assigned to a Case Manager for response. We will respond directly to the member. Thank you!
Customer Answer
Date: 02/15/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
the business reached out via my online access. The submitted letters to myself and my husband that they have reviewed the complaint and will be making the corrections to our account. They have asked for 30 days for our accounts to reflect the updated information. I am hopeful that they follow through.

Sincerely,

*******************************
Business Response
Date: 02/15/2024
Thank you for your inquiry. The Health Plan will respond directly to the member regarding this matter.
Initial Complaint
Date:01/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was seen by a doctor I had never seen before on August 24th 2023. I went in for extreme pain I was having in my thumbs which was interfering with daily activities. upon entering the room I told the Dr why I was there and he listened to me for a few minutes and then got on the computer. he said he was "giving me" some thumb braces to wear for two weeks and some steroids and that the nurse would bring the braces in. He left without examining me or ordering any tests to see what was going on and later stating he looked at my chart from a visit the prior year where I was seen for trigger finger as I mentioned at the beginning of the appointment but said the pain was completely different. After leaving the office I went home and called my regular family Dr and said I was uncomfortable with wearing these braces as I did not have a diagnosis or know what was going on. She immediately ordered x-rays where it was determined I had osteoarthritis in both thumbs. She prescribed an anti inflammatory medication to calm the joints and told me to follow up. I called the ******** office manager to complain because I didn't feel like *************** did his job or properly access what was going on and said the braces were not appropriate for arthritis. The following month I received a bill for the thumb braces for $265. The statement showed my insurance paid $761.23 I immediately called the ******** office back in shock as the Dr had given me these thumb braces as if they were office supplies but I did not use them so I would just bring them back. I looked these braces up om Amazon and found them priced at **** I told the manager these were not reasonably priced and I never signed anything explaining there was a cost. She said I could not return the unused braces and would have to pay the remaining amount. I again explained the Dr did not examine me or run any tests to see what was causing the pain. He just had his nurse hand me some thumb braces. I filed a grievance which was denied
Business Response
Date: 01/12/2024
Dear Better Business Bureau (BBB),

Thank you for your notice about a concern brought to your office by the individual named in your letter dated January 4, 2024.
Due to privacy reasons, we are unable to address any individuals complaint in detail through correspondence with the BBB. Therefore, this response is acknowledgement that we are in receipt of this concern. If this individual received services at a Kaiser Permanente facility, we will forward this complaint to ****** Relations to investigate and provide resolution. Upon the completion of the investigation, we will contact the individual directly by letter with the outcome within 30 days.

Our mission is to offer care and service of the highest quality, and we appreciate your dedication to helping individuals who may have received care at our facilities or through our plans. Thank you for your partnership.

If the individual named in the complaint wants assistance in the meantime, they can alternatively reach ****** Services by phone at **************, Monday through Friday from 8 a.m. to 5 p.m.

Sincerely,
Stephenie F
****** Relations Coordinator

Coverage provided by Kaiser Foundation Health Plan of Washington or Kaiser Foundation Health Plan of Washington ************.
Initial Complaint
Date:11/29/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
All relevant details are in the notice of resolution. No payment has been made at this point. I need this issue resolved, as well as a mailing address to send a Demand for Arbitration. We have this notice stating that the business owes me money, but they refuse to pay even 1 *****. Mediation would be a preferred outcome.Notice of Resolution Kaiser Foundation Health Plan of the Northwest Member Relations 500 ***************., Suite 100 ********, ** ***** **************************** ********************************************** ********* Health Record Number: 10-0064148958 October 27, 2023 Date of initial determination: September 17, 2023 Date appeal received: October 26, 2023 Claim Number Date of Service Billed Amount ********* 09/02/2023 $62.3 Dear ****************************, We are writing to let you know we received your appeal on October 26, 2023. After carefully reviewing all relevant information, we have approved your request. ****, I apologize for any confusion or inconvenience this billing issue has caused. We appreciate you sharing your concerns and allowing us to review your reimbursement request for you.Your reimbursement for date of service September 2, 2023, has been processed with a balance of $32.00 co-pay to you. Please allow 30 days for processing. If you have additional questions regarding your bill or your balance, please contact ***************** Services at ************, Monday through Friday, 8:00 a.m. to 6:00 p.m.Have questions? If you have questions, please contact me at ************ (TTY 711), Monday through Friday, 9am - 5pm .Thanks for the opportunity to respond to your request. We value your membership and look forward to serving your future health care needs.Sincerely,********** Senior Grievance and Appeal Consultant
Business Response
Date: 11/29/2023
We have received the member complaint. A case has been set up and assigned to a
Case Manager for response. We will respond directly to the member. Thank you!
Customer Answer
Date: 11/29/2023

Complaint: 20934957

I am rejecting this response because: No solutions have been offered. When the check is in my hand, the case gets closed.

Sincerely,

*************************
Business Response
Date: 12/04/2023
We have received the member complaint. A case has been set up and assigned to a Case Manager for response. We will respond directly to the member. Thank you!
Customer Answer
Date: 12/05/2023

Complaint: 20934957

I am rejecting this response because: The same reason.

Sincerely,

*************************
Business Response
Date: 12/08/2023
We have received the member complaint. A repeat case has been set up and assigned to a Case Manager for response. We will respond directly to the member. Thank you!
Customer Answer
Date: 12/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************

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Kaiser Permanente Northwest is NOT a BBB Accredited Business.