Business ProfileforCasetify
Current Alerts For This Business
On August 07, 2020, Better Business Bureau recognized a pattern of complaints from consumers regarding delivery and customer service issues. Consumers allege they order and pay for products from Casetify’s online store, and after several weeks they have not received their products. Consumers claim the company is unresponsive to requests for assistance regarding delivery and refunds.
The business advertises an address of 2950 NW 29th Street Ste A633741, Portland, Oregon 97210. On August 7, 2020, Better Business Bureau verified that Casetify does not occupy the address provided as a business address.
On August 07, 2020, and August 19, 2020, Better Business Bureau reached out to Casetify to respond to the consumer complaints, but the business has not responded.
Consumers can file complaints with Better Business Bureau at www.bbb.org, as well as with the Federal Trade Commission Consumer Protection at https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc.
Additional business information
On March 21, 2022, Better Business Bureau contacted Casetify regarding an advertising claim found on its website, https://www.casetify.com.
Specifically, Casetify claims: "All Casetify cases use the highest-quality materials in the market", "Plastics are equipped with UV-resistant features and their performance has been verified by a world-renowned independent third-party tester", and "Casetify is the fastest growing global tech accessories brand".
Advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request. Offering credit to consumers comes with numerous requirements which must be met. In addition, if promising “easy credit,” or “guaranteed financing” or like terms, the consumer should receive what is promised. Claims that relate to tangible qualities and performance values of a product or service can be used when the advertiser has substantiation. An example of a claim requiring substantiation would be "#1 car sales in the city".
A formal written request to substantiate these claims was emailed and mailed to Casetify on March 21, 2022. As of April 22, 2022, there has been no response from Casetify.
At-a-glance
Business Details
- Location of This Business
- Portland, OR 97210
- BBB File Opened:
- 3/16/2017
Customer Complaints
124 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/27/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Customer Reviews
82 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jamie L
07/30/2024
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.