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Business Profile

Online Retailer

Casetify

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

1.12

Average of 60 Customer Reviews

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Review Details

  • Laura R

    Date: 03/26/2025

    Terrible customer service- Ive been emailing them and get only a virtual response. No real person. I ordered a case and it never arrived. Still havent gotten my refund. I ordered it almost 3 weeks ago. They stole my money and I dont have a case

  • Elisabeth M

    Date: 01/22/2025

    Echoing others experience, phone case defective, after email with their customer service, sending proof, communication stopped.Must be nice to steal from customers. Misrepresentation on how to get resolution, I will be disputing the charge with my credit card company and posting comments to social media.

  • Bob P

    Date: 01/11/2025

    This company sucks! Don't buy anything from them. It's as close to a scam as you can get. No customer service and the guarantee is all c***

  • Vanessa H

    Date: 12/22/2024

    What a shady company!!! First and last time I place an order with this company. I placed an order for a case and their crystal camera lens covers . I Did not receive the crystal camera lens covers. Apparently since I cant provide a picture of the packaging since I threw it away they will not refund me or send me what I paid for.

  • Marilyn P

    Date: 11/26/2024

    The case is great!Lots of compliments.However, do not try to use it with a screen protector. I have tried FOUR different protectors on my iPhone 15 Pro Max, including one FROM CASETIFY that cost $56. NO GOOD. There is no way the case is compatible with a screen protector.

  • Jamie L

    Date: 07/30/2024

    Don't anyone buy any of this company's co-lab products. They will not refund or replace if they send you a defective item as they claim their 100% guarantee within 10 days and their warranty do not apply to any of these products. This is a scam.

  • Aleah W

    Date: 06/27/2024

    Expensive case that warped and lost its proper shape within a year (obviously, had to get a different case because the warping presents safety issues for my phone). Very disappointing, given its a product I paid extra for in assurance of good quality!

  • Bob L

    Date: 06/23/2024

    Ipad case doesn't fit. They're refusing a refund. **************** is giving a never-ending back and forth requesting pictures, video, etc. 'No questions asked' refund policy does not exist. TOTAL SCAM FOREIGN COMPANY!

  • Tanecia S

    Date: 05/23/2024

    I spend over $80 on a case with a ring stand. I had my phone in my pocket, but it fell out and landed on tile floor, and the ring stand came clean off the case. Keep in mind , the case is still under warranty and I bought it April of this year; when contacting CASETIFY about my situation, I was informed that the warranty doesnt cover abuse. Im not sure how a phone falling out of my jacket is abuse, abuse would be throwing the phone against a wall. This is bad business practices, and I refuse to buy another case, or anything for that fact, from this company. The damage qualifies for a warranty replacement, and they arent honoring it. Ive been a customer for over 3 years, and never needed a replacement until this present moment. They cannot steal from people, that is illegal.

  • Rishi M

    Date: 05/20/2024

    Their return policy and reviewing of failed products is terrible. Case fell apart in one month and they claim it's natural wear and tear and gave only a 10 dollar credit. I don't want money to buy another product (by the way, covers nothing on their website so I'd have to give them more money)

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