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Business Profile

Property Management

Dalton Management Inc
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/19/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To: Dalton Management ***************************, Manager ***************************** Dear **********************,I am concerned over the issue of my June rent payment not yet being processed. I deposited the check in an envelope with my return address on it through the mail slot at the office here in Brentwood Village on June 4. You were here that morning along with two other workers employed by Brentwood Village. In fact, I attempted to hand it to you personally and you told me to just put it into the mail slot. We engaged in some brief conversation and then I payed my rent. You witnessed that.Since then I have checked my bank account and my portion of the rent has still not been processed. I have contacted some of my neighbors and all of them have had their rent checks cashed. I am the only one who is experiencing this problem. I am also concerned since I checked online at ********* and I am being charged $1350 dollars, not only for my portion of the rent for this month but also for the ***/HAJC portions of the rent for this month and for the month of May as well.I contacted the ***/HAJC office and they have informed me that they sent out the *** portions of my rent to the owners or managers of this property complex for both months on time, so I do not understand why this delay in processing my rent payments is occurring. I have left phone messages to the ************************* to the Poplar Village apartments - since that is the phone number that my *** worker gave me to contact you with - and to Avenue 5. No one has responded to my calls. I have attempted to contact Brentwood Village/Avenue 5 by email and the emails were sent back as undeliverable.Since Dalton Management still owns this property I took the step of leaving a message for them as well. Still no response.I would appreciate some type of communication from your end so that we can resolve this matter as soon as possible. Sincerely ************************

    Business Response

    Date: 07/08/2022

    Dalton Management does not manage your apartment building. ******* is the management company 

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