Business Profile

Retail Sportswear

Columbia Sportswear Company

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Columbia Sportswear Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

270 total complaints in the last 3 years.
90 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
was charged $6 to return items in order *********
Business Response
Date: 10/13/2022
As noted in our return policy, there is a $6 fee for returns which would be deducted from your return amount. If you have any further questions about the return policy, please contact the ************* team which is available 5am to 8pm Monday through Friday by phone or chat.
Customer Answer
Date: 10/13/2022

Complaint: 18207587

I am rejecting this response because can I just be charged once for the return fee. I am being charged twice.

Sincerely,

***************************
Business Response
Date: 10/20/2022
The fee in reference is for the return shipping, as this was sent back in two separate returns each of those would be charged for the prepaid label that was used.
Initial Complaint
Date:10/11/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a sweatshirt as a gift from a friend for last Christmas. Unfortunately it didnt fit, so I returned the sweatshirt for store credit. This month, I placed an order for two jackets, using the $35.76 from the store credit and paying the rest of $36.28 on my credit card. When the jackets arrived, I ended up not liking them it in person and submitted a return request. After subtracting the $6 fee to ship it back, my refund was ~$40. I asked customer service if they wouldnt mind just refunding the amount, including the ~$3.72 to my credit card as a courtesy since there is nothing to buy with a gift card for $3.72. Columbia has refused to do so, claiming they dont have the ability. Having worked for another sportswear company for almost 4 years, this is something we would do periodically in these situations, and it is 100% possible. They just wont do it. For a name brand with such expensive products I would expect much better customer service. I wouldnt recommend shopping here.
Business Response
Date: 10/13/2022
Thank you for taking the time to speak with one of our team members about return policy.
Customer Answer
Date: 10/13/2022

Complaint: 18201010

I am rejecting this response because:it didnt resolve my issue.

Sincerely,

*********************************
Business Response
Date: 10/19/2022
Please contact our customer care team if you have any further questions. We are open Monday through Friday 5am to 8pm to answer any inquiries.
Customer Answer
Date: 10/25/2022

Complaint: 18201010

I am rejecting this response because:no questions, just want my refund to my cc please

Sincerely,

*********************************
Business Response
Date: 10/31/2022
We provide all refunds back to the original form of payment. As a gift card was used for this purchase, your monies was returned to the card utiliized.
Initial Complaint
Date:08/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yesterday, I made an order at Columbia sport ware online store,After I received confirmation screen, but I did not receive email confirmation, I printed out the screen, I found email address live.com to love.com, Shipment city I live in ******* ** changed to B something, different city, zip code 9 was 0 to be shown, My online or any system information has been often touched by somebody, many people try to abuse me over ten years at work place *******, even hospital information etc. even Coverdcalifornia sometime it happened 2014-2015, 2022 recently. Aim of those data changes have been seen over ten years, and damaged my financial life by today, they aimed to do so.Since many people are involved in aiming me, targeting me, often happened.Right now, no way to avoid these all activities.Since 2018 I got loan even payment app was touched by bad people they do anyway to abuse me.Like cult abusers it persist so far.Anyway, Columbia gives strange reply they cant modify to right address neither cancel on the phone or chat, they will ship Monday to wrong address but charging my debit card.Is ******* and other countries ever do this kind of abuse for individual people but what is this about?I worry about if I get refund from this strange Columbia response, or why are they shipping to wrong address the payment card would not belong to the address coming Monday? Who touched online to show wrong address while making order, some say You made a mistake to type typo. No, over ten years, somebody change my data often, I know so. They will pay for something what they did this, they have no idea it should be tougher for them ever after.
Business Response
Date: 09/06/2022
The information on the order matches the information you provided to the BBB as your home address. Our customer care specialist did submit a return to sender for this order. Once your order is received and processed back into our warehouse a refund will be provided. This can take up to seven days from receipt of your package. If you have any further questions, you will need to direct them to the ************* team for support.
Initial Complaint
Date:08/19/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been asking for several months and spoken to multiple people with the firm about deleting my account as I continue to get email from them. They have told me on many occasions my account was deleted and I would not receive anymore email but it continues to happen, this is harassment and I want it stopped!
Business Response
Date: 08/22/2022
We have reviewed the information provided and we do not have any contacts or records from the email address submitted. If you are receiving marketing messages to a different email address, you may opt out of receiving promotional emails from Columbia by clicking on the unsubscribe link at the bottom of those emails, or by clicking this Unsubscribe Link below and entering the email address you wish to unsubscribe. If you choose to opt out of promotional emails, we may still send you non-promotional emails, such as emails about your accounts or our ongoing business relations.

https://www.columbia.com/unsubscribe
Customer Answer
Date: 08/22/2022

Complaint: 17741836

I am rejecting this response because: I was told by two of your representatives or two different occasions, they would delete my account and I would not receive anymore emails from your firm so now this is the third time I am having to deal with the same issue. DELETE the ACCOUNT and STOP sending me emails!!

Sincerely,

*************************
Initial Complaint
Date:08/08/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased to pairs of hiking pants, on 06/12/22, in 2 different sizes. Both pairs of pants were too large and I was approved to return them. I dropped them off at the *** Store on 06/24/22. They received the items back on 07/05/22. I still have not received my refund. Today is 08/08/22. I have contacted them several times just to be told that they have received the items back and that they are in the warehouse and due to them being behind, it could take 14 more business days. The last time I contacted them, I was told by Jose_S on 07/06/22, that they were going to start an investigation into what was taking so long. I still have not heard anything. Now, they not only have my money but the items as well.
Business Response
Date: 08/18/2022
Thank you for taking the time to speak with us, and we are glad that everything has been resolved.

Customer Answer
Date: 08/18/2022

Better Business Bureau:

I wish that I could say that Columbia is the one who resolved the issue. However, I had to open a case with Paypal in order for them to review everything. Paypal sent me an email at the end of the review period telling me that after they reviewed my case, they sided with me. Then I received a response from Columbia who said that they refunded my money. I asked who actually followed through and Columbia tried to play it off as if they did. I have a feeling that once they received notification from Paypal that they were siding with me, Columbia decided to try and save face. Also, I could not get any sort of an answer from Columbia, other than they would lauch an investigation, until I filed the claim with the BBB. A shady company at best.

Sincerely,

*********************************
Initial Complaint
Date:08/07/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like to file a complaint. I have contacted this company by live text chat and they were not helpful or forward my case to someone else. On Aug 6 2022 I went on my iPad and tired to place a order for ***** and when I elect PayPal it told me I could not use the weekly payment plan and there was no button says place order so I exit the screen out and tired one more time I got the same message so I close out the screen and checked my emails I got two charges pending for $*****. When I contacted the rep in text chat they only seeing my orders I have placed on my account. Someone from the company should login the company PayPal and cancel these truncations. the person told me in the chat to contact Paypal but they going to tell me to contact the company. Paypal Order from Columbia Sportswear *** Corporation August 6, 2022 at 8:52:32 PM PDTTransaction ID: O-0P91263174474151M Order Status: PENDING Order Expiration Date: Sep 4, 2022, 8:52:32 PM Order from Columbia Sportswear *** Corporation August 6, 2022 at 8:47:33 PM PDTTransaction ID: ******************* Order Status: PENDING Order Expiration Date: Sep 4, 2022, 8:47:33 PM Gross amount $***** USD My account is *************************** My PayPal account is ***************************
Business Response
Date: 08/09/2022
Thank you for confirming with us that these authorizations did drop off your PayPal account.
Initial Complaint
Date:08/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I initially sent my item in for repair because of defective snap buttons. Upon first use after the initial repair it had the same issue, a snap button malfunctioned. I submitted a BBB complaint to get the shipping covered by the company in which the refused. I was told if I sent the item in and provided proof of shipment that it could be refunded which I have attempted through the warranty department. They said they have no known correspondence about this refund offer but it was discussed through BBB. Im wanting to be refunded for shipping since this has been an ongoing issue with this item needing fixing for the same quality issue.
Business Response
Date: 08/04/2022
As noted in prior requests, if your product is defective we will potentially repair, if possible, or provide a credit towards a new jacket. Shipping costs would not be included. If you have any questions or need further support you will need to contact the warranty department.
Customer Answer
Date: 08/04/2022

Complaint: 17662021

I am rejecting this response because: The shipping refund Im requesting doesnt have to do with receiving a replacement or the original back after the warranty process, it is being requested because this is the second time Ive had to send my item in for the same problem after the first use after the item was returned to me as repaired
I had requested that all snap buttons be checked and tightened during my last warranty repair and yet the issue is still the same, snap button detached from jacket after first use after I was told they had been properly fixed
I dont feel I should have had to have been responsible for the cost of sending it back in since its the same problem and wasnt adequately fixed the first time

Sincerely,

*************************
Business Response
Date: 08/15/2022
If you have ay further questions or concerns around the warranty process, please speak with a member of the warranty team. They are available Monday through Friday from 8am to 5pm.
Customer Answer
Date: 08/22/2022

Complaint: 17662021

I am rejecting this response because: I find it to be irresponsible on part of the company to not cover shipping expenses for me to have sent my jacket in for the same repair that they claimed to have initially repaired. I was told that the repairs were performed adequately and that all snap buttons were appropriately tightened yet this was the issue in which I had to send it back in for. I have already purchased another jacket to replace this one so am no longer needing to proceed with this complaint however, I do not find the reply of the company to be satisfactory or professional considering the circumstances.

Sincerely,

*************************
Initial Complaint
Date:07/29/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased sandals online on 6/26/2022. I received an email shipping confirmation on 7/12/2022 with no tracking number. I gave it time and called Columbia on 7/22/2022 after the sandals still didn't arrive. They confirmed there was an issue with the order status, but couldn't offer any solutions. They couldn't cancel, re-ship or refund, even though they know I didn't receive my order. I was told I'd get contacted by someone at some point. They couldn't provide any ETA on resolution. I contacted them again today, 7/29/22, to be given the same response with no ETA and no resolution. This is unacceptable. All I want is a refund for the order they know they didn't ship to me.
Business Response
Date: 08/02/2022
We are sorry for the inconvenience this has caused you and thank you for taking the time to speak with us and provide your feedback. Most importantly, we are glad we were able to work with you on a solution to your concerns.
Customer Answer
Date: 08/02/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:07/24/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im very upset. ******* my customer service rep, agreed that I was overcharged $60 on my credit card, sent me an email that he would refund $60 , but never did. Ive tried to follow up with several emails but no one will help me. That is such poor customer service. It is so disappointing. Beware when you are checking out from the website, your total **** says one amount but your credit card says something totally different. It adds back on the amount you thought you saved from the sale Columbia was showing on their website. For me, I bought 2 pair of ski pants that had a sale price of $90 each for the July 4th sale. The pants were originally $120 each before the July 4th sale. My confirmation page showed the pants at $90 each but my credit was charged at the higher price. Columbia is refusing to give me the $60 back. They say I can return the items now but we took off the tags after ****** told me I was going to get the $60 refund and my kids like the ski pants. All I want is the money that is owed me for the items on sale.Order #: ********* Order date: Jul 4, 2022 Bugaboo IV Pant | 010 | S Color: *********************** 2 The email from ******:**************** ********************* US)Jul 5, 2022, 12:19 PM PDT I also wanted to confirm for order ********* I will issued out a refund of $60 when you will be charge. ****************Columbia Sportswear www.columbia.com **************** Chat: Click HERE to chat with our advisors Chat: M-F 5:00am-8:00pm PT, Sun 7:00am-4:00pm PT Phone: ************** Phone: M-F 5:00am - 8:00pm PT Warranty Support Phone: ************** - Option 3 M-F 8:00 AM to 5:00 PM PST **************** ********************* US)Jul 6, 2022, 5:21 AM PDT Hello *****, The refund will go back to the card that you use for your order. ****************Columbia Sportswear www.columbia.com **************** Chat: Click HERE to chat with our advisors Chat: M-F 5:00am-8:00pm PT, Sun 7:00am-4:00pm PT Phone: ************** Phone: M-F 5:00am - 8:00pm PT
Business Response
Date: 07/27/2022
Thank you for taking the time to speak with us about your previous interactions. We apologize for the inconvenience those contacts caused you. We appreciate that you took time to provide us your feedback. and we are glad we are able to get this resolved for you.
Initial Complaint
Date:07/08/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered two jackets on-line. The jacket didn't fit so I returned both of them. I only got a refund for one of them. I have contacted the company many times. They keep saying they are waiting on the warehouse to do an investigation as to why they only show receiving one jacket. It has been over 5 weeks and nothing is being done.I want my refund for the other jacket. Both jackets were in the same box so I don't understand why they only received one.
Business Response
Date: 07/20/2022
Thank you for speaking with us last Thursday, and taking time out of your order. We are happy that we were able to discuss your concerns and this was resolved.
Customer Answer
Date: 07/20/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received the full refund.

***************************************************

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Columbia Sportswear Company is NOT a BBB Accredited Business.