Business ProfileforMalarkey Roofing Products

The shingles on my North facing roof have deteriorated after 4 years. Malarkey sent out someone to inspect and after 4 months replied that my shingles may have been exposed to mineral oil. Funny, only the North facing ones along diagonal lines were exposed. Exactly the roof hip lines. I guess if someone knew in advance which ******* would be placed where they could do that. Here is their reply to the claim:RE: Your Malarkey Shingle Warranty Claim #Mr. *********** have finished our review of your recent shingle warranty claim. Your claim was filed due to a concern with the performance of your Legacy Scotchgard shingles that were applied to your home in 2019. Our technical inspector visited your property in July 2023.The inspection and review confirm that some of these shingles are exhibiting significant damage. The damage appears to be externally caused and not the result of a manufacturing defect or blue-green algae growth. We have seen similar-looking damage attributed to mineral oil that metal components are sometimes coated in to protect them during shipping, but without destructive testing we cant say for certain that is what has caused the issue. The warranty provides coverage against manufacturing defects only, and damage attributable to external causes is not covered. There is no justification for a warranty settlement, and your claim is closed.If you have further questions or concerns, or feel we have reached this decision in error, you may contact our office at 800.... or via email at e-mail address.Sincerely,**************** Manager Malarkey Roofing Products

I believe that the claims manager was trying to say the granule loss appeared to be from an external source. He felt mineral oil may have been a possibility (from the skylights), as we have seen issues from solar panel installations that have been installed and not wiped down. The areas where there is granule loss are under dense vegetation. Tree sap can cause a lot of damage to composition shingles. The sap is a volatile material, acting like a solvent. The area of your house that is loosing granules is. as our inspector described, like a tropical rainforest.  If you would like to have a contractor remove some shingles, we can look into what is in the areas of granule loss. You had left the area and our inspector did not want to remove the shingle without you there.