Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two rose bushes from heirloom roses. Both arrived and were diseased with Rose rosettes. Out of the 14 bushes in my garden, these were the only two that are showing symptoms. The company is refusing to honor a warranty and said the quality of the roses was a me problem despite having 14 thriving rose bushes in my yard.

  

  Business Response

  Date: 04/08/2025

  Hello *******,

  
  Thank you for sharing your concerns through the BBB.

  
  We understand the frustration that **** ******* Disease (RRD) can cause. As previously mentioned, RRD is spread by a mite that is carried by wind, insects, or clothing. It is most prevalent in certain regions, such as the eastern U.S., and can affect even well-maintained gardens. We want to assure you that the disease did not originate from our nursery, as all of our roses go through strict health and safety protocols, including viral indexing, targeted pest prevention, and regular inspections by the ********************************. Our roses are grown and shipped disease-free, and we have not had any instances of RRD in our fields.

  
  While RRD is not covered under our warranty policy, since it is an environmental issue, we did offer a one-time courtesy replacement to assist you. We value your satisfaction and are committed to resolving this situation fairly.

  
  We want to note that we received your feedback over the weekend and responded promptly on Monday. However, the BBB complaint was already filed before we had the opportunity to address your concerns. In order to move forward with the courtesy replacement and ensure a constructive resolution, we kindly ask that the BBB complaint be removed. This will allow us to continue working together in good faith to resolve the matter.

  
  Thank you for your understanding and cooperation.

  Sincerely,

  Heirloom Roses

   

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23165895
  
  I am rejecting this response because they are claiming I did not give them time to respond. However, my complaint was submitted to the BBB and trustpilot on April 5, 2025 after they had already responded following the company being notified. Additionally, the company has stated that they will refuse to resolve the issue unless I remove the complaints I posted on Trustpilot and the BBB. I made it clear that I will not remove any complaints until they have fulfilled their part of the offer.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 04/15/2025

  Thank you for the opportunity to respond.

  
  We would like to clarify that our intention was never to make resolution conditional on the removal of reviews. Our goal was to move forward in good faith and work toward a solution. However, after reviewing the full history of this situationincluding public statements made across multiple platformswe have decided not to proceed with a replacement.

  
  As previously noted, **** ******* Disease (RRD) is an environmental issue and is not covered under our warranty policy. We initially extended a one-time courtesy offer, despite the policy exclusion, in the interest of resolving the matter amicably. Due to ongoing misrepresentation of our communications and continued escalation, we are no longer able to offer a resolution.

  
  For the record, we received a customer satisfaction survey response on Sunday, April 6, indicating dissatisfaction, and we reached out directly on the following business day, Monday, April 7.
  We appreciate the opportunity to present our side of the situation and respectfully consider this matter closed.

  
  Heirloom Roses

  
  

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23165895
  
  I am rejecting this response because:
  
  No resolution was provided with their recent response. 
  

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want credit reimbursement to my credit card for one of the roses that is dying they only want to give store credit and I would have to pay for shipping I dont want any more products from them and never want to do business with them again!!!Disappointed Poor Quality Roses I purchased roses from Heirloom Roses expecting strong, healthy plants based on their claims of original roots and superior quality. What I received were weak, twig-like plants that looked unhealthy from the start. One even died shortly after planting. In comparison, roses I bought from a local nursery at the same time have thrived beautifully. Given my experience, I strongly recommend avoiding Heirloom Roses and instead purchasing from a reputable local nursery. Save yourself the frustration and money!

  

  Business Response

  Date: 02/24/2025

  We appreciate the opportunity to address this concern. The customer submitted a warranty claim for a rose that, per our warranty guidelines, did not qualify for approval, as the plant was not dead. However, as a courtesy, we approved the claim and issued store credit in accordance with our published policy.

  
  Our warranty policy clearly states:
  "If your claim is approved, you will receive store credit in the amount of the original purchase price of the rose, excluding taxes and shipping. Store credit will be issued to the original purchasers account. This store credit is valid towards any purchase on ******************************, excluding gift cards and subscription services. You may schedule your order to arrive up to 8 months in advance to ensure your new plant arrives at the best planting time for your zone."

  
  We have fulfilled our commitment by providing store credit as outlined in our policy. While we understand the customers preference for a refund, our warranty does not offer refundsonly store credit. This ensures fairness and consistency for all customers who participate in our warranty program.

  
  We stand by our policy and the resolution provided. The store credit remains available for the customer to use toward any eligible purchase on our website.  Thank you!

• Initial Complaint

  Date:07/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Date of the Transaction:June 22, 2023 (Order #******), one *********** August 11, 2023 (Order #******), one ******* and one *************************** 2. Amount of Money Paid to the Business:$675.14 3. What the Business Committed to Provide:A refund of $150 in store credits for 3 rose plants from the two orders which did not survive this year under their one-year warranty.4. Nature of the Dispute:I was offered a refund in store credits rather than to my original payment method.The conditions of these store credits are:I must call or email HRto redeem the credits after placing a new order.The store credits are valid for only 90 days from the issue date.If I do not make another purchase within 90 days, I lose all the refund credits.While I appreciate the warranty, I feel this process is cumbersome and not in the best interest of consumers. I do not wish to make another purchase from HR now, yet I am forced to use the refund, negating the warranty's purpose. As a consumer, I believe I am entitled to a fair and straightforward refund process.5. Whether or Not the Business Has Tried to Resolve the Problem:They responded: "The warranty approval credit is limited to a 90-day window. If you are not planting any additional roses this year, you can delay the order for up to 8 months to place a replacement order within the approval window."6. What is Your Request:My request is to receive the refund back to my original payment method, rather than store credits. This ensures a fair refund process without additional burdens.Alternatively, they can refund the credits to my account for use anytime. I'm okay with a 90-day limit, but it has to be on my account. I don't want to place an order and then call or email to redeem the credits.If they accept this solution, I would order more roses from them since I have a large garden. However, if they do not agree, I will no longer wish to be their customer, despite having spent several thousand dollars with HR.

  

  Business Response

  Date: 07/12/2024

  Our goal is to treat all our customers fairly and equitably. In accordance with our warranty policy posted on our website, if your rose does not survive within the one-year warranty, approved warranty claims will receive a refund on a subsequent order by the original customer of another rose up to the original value of the warrantied rose. (Warranty does not include shipping, tax, plant tags, ground stakes, iris, tulips, ranunculas, daffodils, crocus, or other product purchases).  Exclusions: Roses purchased on third party websites or as a guest checkouts are not eligible for warranty claims.  This process allows us to maintain consistency and fairness for all our valued customers.  

  Your feedback about the complexity of our refund process is invaluable. We aim to make our procedures as straightforward as possible and will certainly review our current system to identify areas for improvement. We apologize for any frustration caused by the necessity to place a new order. While the window to place a new warranty order is 90 days, please keep in mind that we can hold your new order for up to 8 months before shipping it to it's new home in your garden.   

  Please let us know if we can further assist you in getting your warranty replacement order placed over the phone, This way, you won't need to contact us again to confirm the completion of this step. Thank you for your understanding and patience.

   
  

  Customer Answer

  Date: 07/15/2024

   
  Complaint: 21951341
  
  I am rejecting this response because:Thank you for your response to my BBB complaint. However, I must reject your proposed resolution as it fails to address the core issue I have raised regarding the fairness and transparency of your refund policy.Your current refund policy effectively forces customers to make another purchase before they can redeem their store credits. This is unlike offline local nurseries, where customers receive store credits immediately and can choose to use them at their convenience. Your policy creates unnecessary complications and places an unfair burden on the customer to initiate another transaction before accessing their refund.Furthermore, the stipulation that I must call or email to redeem the store credits adds an extra layer of inconvenience, making the process more cumbersome than necessary. This is not a customer-friendly practice and undermines the principles of fairness and simplicity that should be inherent in a warranty claim process.
  I urge you to reconsider your refund policy to align more closely with standard industry practices, allowing customers to receive and use their store credits without the prerequisite of placing a new order. This adjustment would demonstrate your commitment to treating all customers fairly and equitably, as stated in your message. I appreciate your offer to assist me over the phone, but this does not resolve the fundamental unfairness of the current policy. Thank you.
  
  Sincerely,
  Momo H

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint primarily addresses the discontinued ************************* December 16th, 2022 brought a curious email from Heirloom Roses announcing the company's transfer to a new website, which conveniently hid $10 worth of reward points I had forgotten about. I could log in after creating a new password, although the points were inaccessible. On February 1st, 2023, I was sent an email amid the onslaught of spam received from them claiming that I had 1045 points for redemption.Six months later on August 22nd, I was notified of changes to the rewards program, meaning that I should go through a transfer process for a gift card by August 31st or would forfeit the points gathered from earlier purchases. Quite an ordeal for the equivalent of $10. The reason I did not redeem the points at the time is because the process was such a bother, and two of the roses were dying or had died shortly after the warranty period expired. I did not want to risk another loss. Of all the roses I ordered from Heirloom, most survived and are flourishing (climbers and damasks), although about half (hybrid teas mainly) suffer from severe dieback, making feeble comebacks in the spring. Others appear as healthy as the day they arrived although they show virtually no growth two years later and appear to be doomed to similar fates as Dark Night (Order # **********) and ************************* (Order # **********), now completely dead.Any effort to resolve the problems mentioned above would be appreciated.Aside from that, I have other sources for my garden and have no plans to order from this company in the future.Buyer beware.

  

  Business Response

  Date: 05/03/2024

  We want to extend our sincere gratitude for taking the time to share your concerns regarding the discontinued Bud & ******************* Your feedback is invaluable to us, and we are fully committed to ensuring your satisfaction.

  We want to clarify that this BBB complaint you is the first indication we've had of your dissatisfaction, and we apologize for any inconvenience this may have caused. Please rest assured that we are here to address your concerns promptly and effectively.

  In 2022, we made the decision to implement a new website platform aimed at enhancing our customers' shopping experiences while prioritizing security. We understand that the transition period, particularly the transfer of Bud & Bloom reward points, may have caused some inconvenience. However, we are pleased to confirm that the conversion was complete in about one week, and your points were made available and easily accessible. Additionally, we made efforts to keep you informed by periodically sending balance updates via email.

  Regarding the discontinuation of the Bud & Bloom Rewards program in the summer of 2023, we recognize that change can sometimes be challenging. We chose to introduce new and engaging opportunities to reward our loyal customers, and the feedback thus far has been overwhelmingly positive. However, we understand that the conversion process for your points may not have been as seamless as intended. As a gesture of goodwill, we would be more than happy to issue your $10.00 reward in the form of a gift card or refund check, according to your preference.

  Moving on to the matter of your roses, we also don't see any previous report of trouble prior to this complaint.  We have a full staff of rose experts on staff year round to assist.  Our company offers a one-year conditional warranty from the date your roses are shipped to you. To submit a warranty request, you can simply visit our website and click on "Our Guarantee" to review the terms & conditions and access the submission form for consideration.

  Once again, we want to express my sincerest gratitude for bringing your concerns to our attention. Your satisfaction is our top priority, and we are committed to resolving any issues you may have encountered. Should you require any further assistance or clarification, please do not hesitate to reach out to us.
  
  Warm regards,

  Heirloom Roses

  Customer Answer

  Date: 05/03/2024

   
  Complaint: 21650231
  
  I am rejecting this response because:

  At least one rose was nearly dead at the end of the warranty period.  I did not have time to spend arguing about growing conditions or other problems.  Some of the plants sent were feeble at time of planting, though arguably alive.  Since I bought so many other roses from you that are thriving, I am interested to know why it is so inconvenient for Heirloom Roses to take my word for it and issue a refund for two that died not long after the warranty expired.  Plants from other companies have shown greater consistency and vigor in the same soil.  Due to these issues I am reluctant to accept blame, to recommend or buy roses from your company.  The odds of receiving a strong grower versus a small and weak plant that only squeaks past its warranty are too great to take my chances again.

  If these conditions cannot be met, then please do not go through the ordeal of issuing a check for $10.  Your time is more valuable.  So is mine.

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The online description and photos of the roses I purchased do NOT look like the ones they sent me! The ones that I received are in two photos I uploaded and this plant is nothing like what they advertise! I called many times -no result ! I completed the warranty they have and they said no to it. They accused me of having pests on the plant and said thats why it looked as it did. However, I do not have any pests on any of my plants and I take care of my plants regularly and I grow roses and these are very very little. I was shown a picture and the roses were normal size and these are not normal size. The plant is very little and its not as pictured in their website. I would like my money back. I asked many times through email and calls and on the warranty I completed and they received it. The 3rd pic is what they advertise.

  

  Business Response

  Date: 04/26/2024

  
  We've dedicated ourselves to providing comprehensive assistance throughout every step of the process.

  Our commitment lies in showcasing premium own-root roses renowned for their disease resistance and adherence to their designated variety. We ensure transparent communication, guiding customers on what to anticipate upon the arrival of our roses. Our dedicated team offers expert advice alongside an extensive library of instructional videos and articles, empowering customers with the knowledge to nurture their roses effectively. The images featured on our website depict the roses in their full maturity, a process that typically unfolds over three years.
  

  Upon reviewing the submitted photos, it's evident that the blooms have reached the end of their cycle, displaying signs of fading and succumbing to pests. Nonetheless, there's no indication that the received product deviated from the customer's order. Despite our team's efforts to extend professional and courteous assistance, regrettably, some of our agents have faced verbal abuse and undue aggression over the phone.

  We prioritize the well-being of our team members and refuse to tolerate any form of mistreatment. Consequently, we've opted to issue a full refund for this order, not as a warranty credit or an acknowledgment of any fault on our end, but as a decision to terminate our business relationship. We uphold a standard of treating our customers with kindness and respect, and we expect reciprocation in kind.

  The refund was processed preemptively before any BBB filing, ensuring that no further action is necessary.

   

  Thank you,

  Heirloom Roses

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction was on May 29, 2022, order **********. I purchased the roses and was informed that the roses have a lifetime warranty. Initially, they sent me the wrong roses, later I learned that my personal information was not secured, and now they do not want to fulfill the warranty that I was informed of at the time of my purchase for a rose replacement.

  

  Business Response

  Date: 03/29/2024

  I have reviewed this order and all communication.  I am happy to provide some additional detail.

  I have attached a copy of an email to you dated May 5, 2022 inviting you to review how our guarantee works and the details.  We offer a one-year conditional guarantee and have never offered a lifetime warranty for plants.  You place order ********** on May 29th, 2022 after receiving the information in writing.

  There was an issue in which you were sent the incorrect variety of roses.   However, we have already replaced the roses with the correct ones and let you keep the additional roses at no charge.  This was resolved in 2022.

  If you were affected by the data breach that occurred in 2021, this has also been resolved.  Any affected customers have been notified and given instructions on how to claim any compensation due.  If you need assistance in how to find those instructions or need contact information for the team who is handling this, please reach out and let us know.  We can provide that information again.

  We truly value your business and strive to provide excellent customer service at all times. However, in this particular case, our policy does not allow for replacement under the circumstances described.  We are more than willing to assist you further within the bounds of our policy, and I see that the agent who assisted you kindly offered an discount code for your next purchase since your request does not meet the requirements.

  If I can provide any additional details or answer any further questions, I am happy to help.  Thank you!

  

  Business Response

  Date: 03/29/2024

  See attachments.  Thank you!

• Initial Complaint

  Date:09/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 5 roses of a specific color from this company (in the fall of 2021) who promised to replace any rose for free if they died within a year of purchase. 2 of the roses died within 6 months. I tried multiple times throughout the spring of 2022 to contact the company. Phone calls went unanswered. emails went unanswered. I finally got ahold of them after several weeks of consistent effort. They told me they would email a discount code for free replacements. I went on their website to redeem the code and order new roses, and the color I needed was "out of stock". I contacted them again and they told me I could be put on a list to be notified when they would be in. It is now one year since my original purchase. This item is still "out of stock". when I've called and emailed the company to inquire when they would be back in stock I am told they cannot give me an answer. Meanwhile my landscaping looks out of place because I have two missing rose bushes and planting season is about to an end for the year. My redemption code has an expiration date which I was told they would send me a new code if I can't use it by the time it expires. but this also involves calling the company yet again, and I have little trust in them keeping their word at this point. Im trying to be patient, but I get increasingly frustrated with the lack of communication. Why can't they check their nursery to see when the roses will be expected to be back in stock? Or get them from another vendor so they fulfill their promise to their customers? That is simply poor business practice. They've received their payment and don't seem to care that their service has not been completed. They sent me a "Code" so they've wiped their hands clean of all responsibility. If I knew I would be dealing with this headache I never would have purchased from this company. But now I'm stuck because I need the replacements to match the color of my other 3 rose bushes.

  

  Business Response

  Date: 09/26/2022

  We are responding to emails and phone calls in the order received, as we have a high volume of incoming requests. I'm sorry to hear that the rose you wish to use your free rose code is not in stock.  Our roses are grown year round on their own root and are carefully selected to meet our shipping standards.  I see that you have been in touch with our team and they have advised you how to get on the mailing list to be alerted when the rose is available.  Our roses are generally ***** months old before they are ready to ship.  Since our team has been assisting both by email and phone, I hope that this has been resolved for you.  If there's more we can do to help, please let us know by contacting us at ************** or you can respond to the original email string.  Thank you!

  Customer Answer

  Date: 09/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, although I did not find their original response to this claim acceptable, I did speak directly with someone on the phone today from the company who was able to communicate with me and for the time being set me at ease and help with the problem. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been trying to replace dead roses as per their 1yr warranty and they are not getting back to me, I purchased souvenir of ***************** in November 2021

  

  Business Response

  Date: 08/31/2022

  Hello *****,

   

  We did receive your emails from Thursday, August 25th.  We are experiencing a high volume of calls and emails and are responding as quickly as possible.  I will make sure a ************* Representative contacts you to address your issues.  We appreciate your patience and support of our small family nursery.

• Initial Complaint

  Date:07/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to make claims based on warranty provided by Heirloom Roses. I bought more than 40 roses in 2021, but about 1/3 of them didnt survive the first year. I have submitted claims through the website, phone (which can never get connected), and email. But there were no response at all from this business. Its a great disappointment so far.

  

  Business Response

  Date: 07/05/2022

  Thank you for reaching out. We are currently working through emails as quickly as possible. It is currently taking about 4 weeks to process warranty claims. I will, however, ask our team to take a look at your requests this week and reach out to you shortly with a response. Thank you for your patience. 

• Initial Complaint

  Date:06/22/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called this business several times and have received a recording each time telling me that someone will be with me shortly. On two (2) occasions I have waited 20 minutes for a response, and have waited shorter times on other phone calls with no response from a "live" person in "customer service". I have also sent them two (2) emails and have received an automated response about getting back to me, which has not happened.I am needing to talk with someone at this business about an order. Maybe their phones don't work? They have answered their calls in the past. Has Heirloom Roses in ************, ****** gone out of business?

  

  Business Response

  Date: 06/23/2022

  ******, thank you for reaching out. I apologize that we have not been able to respond to your emails. We are currently experiencing a large volume of calls and emails and are working as quickly as possible to get to them. I will have a member of our ************* team contact you today to help you resolve your issue.

  Customer Answer

  Date: 06/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****************************