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Customer Review Ratings
Average of 484 Customer Reviews
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Review fromLinda J
Date: 06/18/2025
5 starsLinda J
Date: 06/18/2025
Arrived in perfect condition... I couldn't be happier. Very good experience.
Heirloom Roses Inc
Date: 06/19/2025
Thank you so much for the glowing review! ?? We're thrilled to hear your order arrived in perfect condition and that you had such a positive experience with us. Your satisfaction means the world to our team, and we truly appreciate you taking the time to share your feedback. We look forward to helping you grow your garden for years to come!
Review fromCatherine R
Date: 05/20/2025
5 starsCatherine R
Date: 05/20/2025
Beautiful large healthy plants packed with care and well! Surpassed my expectations! Immediate email response! If I had a bigger yard I'd definitely buy more plants from them!Heirloom Roses Inc
Date: 05/28/2025
Thank you so much for your kind words! We're thrilled to hear that your plants arrived healthy and exceeded your expectations. Our team takes great care in both growing and packing each order, and its wonderful to know that came through in your experience. We truly appreciate your support, and if you ever find more space in your yard, wed be honored to help you fill it with more beauty!
Review fromJaneen K
Date: 03/31/2025
5 starsJaneen K
Date: 03/31/2025
Heirloom Roses has always been very responsive to my questions and comments about my rose. I purchased it about 3 years ago and it is thriving, In my experience, this is a very customer-friendly and reputable company!Heirloom Roses Inc
Date: 04/01/2025
Thank you for your kind words! We're so happy to hear that your rose is thriving and that you've had a great experience with our team. We appreciate your support and look forward to growing with you for many more seasons!Heirloom Roses Inc
Date: 04/01/2025
Thank you for your kind words! We're so happy to hear that your rose is thriving and that you've had a great experience with our team. We appreciate your support and look forward to growing with you for many more seasons!Review fromSara H
Date: 01/28/2025
5 starsSara H
Date: 01/28/2025
I can't say enough good things about this company. I received my first 3 roses from them as a gift 3 years ago, and immediately fell in love with the quality and health of their plants. It's truly unbeatable. I now have over 30 roses, and the vast majority are from heirloom, and will continue to be! The roses are own root, and very hardy. I also can't say enough about their customer service. I knew pretty much nothing about roses when I received my first ones, so I have taken full advantage of their experts! Whether it's a question about their stock or a question about gardening and tips/tricks for growing beautiful roses, they are ALWAYS quick to respond and truly take time in making sure your question is answered! I can't really remark on their guarantee at this time as so far, all of my heirloom plants have thrived.Heirloom Roses Inc
Date: 02/03/2025
Thank you so much for your kind words and for sharing your experience! We are thrilled to hear that your roses are thriving and that youve grown your collection with Heirloom Roses over the last few years. Its wonderful to know that our own-root roses and customer service have made a meaningful difference in your gardening journey.
We appreciate your support and look forward to providing you with many more beautiful, healthy roses in the future. If you ever have any questions, were always here to help. Happy gardening! ??Review fromSylvia M
Date: 10/14/2024
5 starsSylvia M
Date: 10/14/2024
I have nothing but praise for Heirloom Roses. The rose bushes I have purchased always arrive in perfect condition and thrive. They were wonderful about helping me with a gift certificate snafu even though it was my error. Good people, good company!Heirloom Roses Inc
Date: 10/16/2024
Thank you so much for your kind words! We're thrilled to hear that your rose bushes have arrived in perfect condition and are thriving. It’s also great to know that our team could assist you with the gift certificate issue. We truly appreciate your support and are always here to help. Thank you for choosing Heirloom Roses – we look forward to serving you again!Review fromTATIYANA K
Date: 09/06/2024
1 starTATIYANA K
Date: 09/06/2024
Ordering from this site was a mistake, never again. i ordered 2 roses and paid over $100 for them. First, they promised to deliver on the date i choose. that was a lie, after talking to customer service questioning where my ********************** at , I've been told that the date is estimated, did not work for me at all.Second, the condition the roses were delivered was absolutely unacceptable for the price i paid.They had no leaves on them, one plant had yellow, diseased looking leaves. Will not recommend buying from this site, better to shop at a local nursery.Heirloom Roses Inc
Date: 09/09/2024
Thank you for your feedback. We took a look at your order and and reviewed the communication surrounding it, via email and phone. As we explained in your order confirmation email and via telephone both times our agents spoke with you, we strive to meet requested arrival dates. However, occasionally there can be carrier delays beyond our control that affect the timing of your delivery. The roses in the photos you sent look strong and healthy.... ready to be planted in your garden. We emailed you a video prior to shipping that explains how your roses are prepared for shipment. We defoliate your premier own-root roses, to help them retain moisture while in transit. Any remaining foliage that dries or yellows during the trip, can simply be removed. Once planted, your new rose will starting pushing new grown in a few short weeks. If you have any further concerns after following planting and care instructions, your roses are covered by Our Guarantee. You can read all about our warranty at **************************************************************************; Please feel free to reach out to our team with any questions or help with anything. We are here to help you along your rose journey!Review fromGene B
Date: 07/16/2024
5 starsPlanted the rose bushes per Heirloom instructions. After several weeks saw some dead leaves on bushes and contacted Heirloom. They gave me instructions on what to do after seeing picture. 8 weeks from planting the rose bushes look healthy and the roses are just stunning. I hope they put the picture I sent to Heirloom on their websiteReview fromRiggie C
Date: 07/03/2024
5 starsThe company has a great customer service, and mighty adaptive **********************. I dont have many complaints, but it can be pricey for quality.Review fromKristin S
Date: 06/04/2024
1 starKristin S
Date: 06/04/2024
They have advertised all over their website that they only sell "own-root roses" (never grafted). The two plants I purchased less than a year ago are currently in bloom and are producing two very different looking flowers. The plants should be producing cream colored florabunda type blooms and instead I have a mix of cream floribunda blooms and cream tea rose blooms. Upon more research and further examination, there are clear signs that the plants I received are infact grafted. I contacted customer service via their online message form. It's already sketchy to me that they don't have an actual email address for customer service, so you don't have any way to prove you messaged them. Not impressed with that. Regardless, I requested a refund and I'm waiting for a response. I have pictures but if course can't submit them on their online form.Heirloom Roses Inc
Date: 06/06/2024
Heirloom Roses indeed only sells own-root roses, which are propagated right here at our family nursery in ************, ******. Upon receiving your contact request, we immediately sent a confirmation to you from our email address, ******************************** We have reviewed the photos you sent and can clearly see that you have an own-root rose, with no bud union or graft.
It takes time for young blooms of an own-root rose to develop their true color, size, fragrance, and petal structure. Additionally, the *********************** you're experiencing, likely due to wet conditions, may be causing your concern. However, we can assure you 100% that you did not receive a grafted rose.
As we mentioned in our email, please cut off any damaged or spent blooms and wait for the next flush of flowers. If you still have concerns about your rose after this, please respond to that email with photos of the fresher blooms. We look forward to hearing from you.Review fromJim C
Date: 05/29/2024
1 starJim C
Date: 05/29/2024
Worst company and quality and customer service is the worse ever I have done roses for a long time and tried them out and dont waste your moneyHeirloom Roses Inc
Date: 06/03/2024
We're really sorry to hear that you're not happy with your purchase. We understand how disappointing this must be for you.As we mentioned earlier in our email, our roses are first-year own-root roses, which are typically ***** inches high. We don't sell two-year-old roses that arrive three feet tall with blooms and flowers, which is what you told our agent you purchased. We strive to communicate this clearly to our customers and we send everyone who purchases a video showing what expect when your roses arrive. It is also posted on our website.To ensure our roses retain moisture during transit, we defoliate them before shipping. Once you plant them, they should start growing new leaves within a few weeks, and you can look forward to seeing blooms this summer.If you have any more questions or need further assistance, please don't hesitate to contact our team at ************. We're here to help.
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