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          Business Profile

          Collections Agencies

          Cascade Collections Inc

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Collections Agencies.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/27/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            They keep calling me about collecting a debt that was already paid. Every time the call it is a different price and when I tell them as much they hang up on me. I have been trying to resolve this since 2019. This is not a real business.

            Business response

            09/27/2023

            This complaint is not for our company. 

            We do not collect in the *****************. We have no record of this consumer's name, address or telephone number in our consumer database. 

            We are located in Oregon and collect for Oregon creditors.

            The consumer needs to direct their complaint to the correct company.

            Customer response

            09/27/2023

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I had the wrong company. 

            Sincerely,

            *************************

          • Initial Complaint

            11/16/2022

            Complaint Type:
            Order Issues
            Status:
            Answered
            Dispute is regarding a collections attempt and letter. The collection debt is on something 4 years old, that had not received previous information on, that aside was contacted by them and asked for proof debt is owed, They did finally provide that, however upon follow up and request of the debt they are trying to charge me "fees" to this debt. I refuted the fee, however on paying the debt the refused to send me confirmation on payment of the debt by any means (mail, email, over the phone) despite me paying the debt by phone with the representative. They are saying that the onus is upon me to request and personally follow up later to get that information from them once funds have cleared. i find this incredibly shady that they do not provide proof the debt is paid despite requested and that i have to follow up to obtain this information.

            Business response

            11/22/2022

            The consumer paid this collection using his checking account. Our office will always provide a receipt of payment once funds have cleared. The age of the debt at assignment is beyond our control, our office provided validation of the assignment upon request from the consumer. 

            We have addressed with our staff the ability to print the receipt of payment and mail it once we have confirmation of the funds being received.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

          Search for Accredited
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          Years in Business: 54

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1375 13th St SE

          Salem, OR 97302-2511

          Visit Website
          (503) 364-0455

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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