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Business Profile

Collections Agencies

Cascade Collections Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/27/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep calling me about collecting a debt that was already paid. Every time the call it is a different price and when I tell them as much they hang up on me. I have been trying to resolve this since 2019. This is not a real business.

    Business Response

    Date: 09/27/2023

    This complaint is not for our company. 

    We do not collect in the *****************. We have no record of this consumer's name, address or telephone number in our consumer database. 

    We are located in Oregon and collect for Oregon creditors.

    The consumer needs to direct their complaint to the correct company.

    Customer Answer

    Date: 09/27/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I had the wrong company. 

    Sincerely,

    *************************

  • Initial Complaint

    Date:11/16/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dispute is regarding a collections attempt and letter. The collection debt is on something 4 years old, that had not received previous information on, that aside was contacted by them and asked for proof debt is owed, They did finally provide that, however upon follow up and request of the debt they are trying to charge me "fees" to this debt. I refuted the fee, however on paying the debt the refused to send me confirmation on payment of the debt by any means (mail, email, over the phone) despite me paying the debt by phone with the representative. They are saying that the onus is upon me to request and personally follow up later to get that information from them once funds have cleared. i find this incredibly shady that they do not provide proof the debt is paid despite requested and that i have to follow up to obtain this information.

    Business Response

    Date: 11/22/2022

    The consumer paid this collection using his checking account. Our office will always provide a receipt of payment once funds have cleared. The age of the debt at assignment is beyond our control, our office provided validation of the assignment upon request from the consumer. 

    We have addressed with our staff the ability to print the receipt of payment and mail it once we have confirmation of the funds being received.

Cascade Collections Inc is NOT a BBB Accredited Business.

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