ComplaintsforCascade Collections Inc

• Initial Complaint

  09/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  They keep calling me about collecting a debt that was already paid. Every time the call it is a different price and when I tell them as much they hang up on me. I have been trying to resolve this since 2019. This is not a real business.

  Business response

  09/27/2023

  This complaint is not for our company. 

  We do not collect in the *****************. We have no record of this consumer's name, address or telephone number in our consumer database. 

  We are located in Oregon and collect for Oregon creditors.

  The consumer needs to direct their complaint to the correct company.

  Customer response

  09/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I had the wrong company. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  11/16/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Dispute is regarding a collections attempt and letter. The collection debt is on something 4 years old, that had not received previous information on, that aside was contacted by them and asked for proof debt is owed, They did finally provide that, however upon follow up and request of the debt they are trying to charge me "fees" to this debt. I refuted the fee, however on paying the debt the refused to send me confirmation on payment of the debt by any means (mail, email, over the phone) despite me paying the debt by phone with the representative. They are saying that the onus is upon me to request and personally follow up later to get that information from them once funds have cleared. i find this incredibly shady that they do not provide proof the debt is paid despite requested and that i have to follow up to obtain this information.

  Business response

  11/22/2022

  The consumer paid this collection using his checking account. Our office will always provide a receipt of payment once funds have cleared. The age of the debt at assignment is beyond our control, our office provided validation of the assignment upon request from the consumer. 

  We have addressed with our staff the ability to print the receipt of payment and mail it once we have confirmation of the funds being received.

• Initial Complaint

  01/10/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have sent multiple certified mail letters asking for validation and the method of how they validated multiple fraudulent and questionable items on my credit report and have not received back anything in over 35 days for these accounts that are clearly inaccurate and fraudulent accounts. This creditor is disregarding the law and taking advantage of me and this has caused big stress on my life. The most recent certified letter I sent was 11/25/2021. The attached file is the *** I sent to them. I DEMAND that all the items are deleted and if action is not taken I will *** in small claims court in my city and the company will have to come and represent themselves.

  Business response

  01/26/2022

  Our office has provided the consumer the necessary information to support the assignments to our office. We have the correct party. We have her Oregon issued government identification provided at the time of the service. We have copies of check stubs from her employer. We filed small claims action, obtained a judgment from the courts and garnished her paycheck to satisfy the judgment our office obtained. 

  We have been provided fraudulent police reports and additional claims from who we suspect is a "credit repair" firm hired by the consumer to continually dispute valid claims in hopes they are removed from her credit report. 

  Are you requiring your complainant to provide factual documentation to support their claims or just allow them to continue to submit these unsubstantiated complaint through your portal?

   

• Initial Complaint

  12/19/2021

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  Ive been making payments to this business for the last several months, always on time. We set up a payment plan on what I can afford to pay - Im currently a full time student, not working and a single parent living with family. I get a fixed amount of income a month. Up until October, all of the payments have been made as per the agreement. All of a sudden, for November and December of this year, there was no contact of any kind from them either by phone or mail. No payments being taken out, as I was under the assumption they would have been. I get a call on Friday, December 17th wanting to talk about my account and payments. I explained that the previous payments were what I wanted to continue doing as that was all I can afford at this time. She started asking questions, that are quite literally none of their business, like if I still lived with family, if I was getting the child tax credit payments, if I was still a student and how much my financial aid is and when I get it. The majority of my answers to those questions where I dont know because again, that info is irrelevant to the situation at hand. Then she tells me that we can set up another payment plan for what Ive been doing and in 3 months, they were going to increase my payments. I expressed to her that that would only be acceptable if my current living/financial situation changed but I planned on being in school for at least another year so it wasnt going to change anytime soon. My first issue is with the payments not being taken out for two months, and I have bank statements proving that, no contact by phone or mail even though they had been doing that previously and have my correct information and NOW my balance has increased for no reason. My second issue is wanting information thats irrelevant to the situation. My third issue is telling me that my payments would be increased in 3 months when I will not agree to that because Ive been making payments on my part with what I can afford.

  Business response

  01/03/2022

  We continually review a consumers financial situation and re-evaluate their payment arrangements based on changes in their finances. The payments scheduled with this consumer only went through October 2021. Any follow up calls to establish a new payment arrangement does involve questions to evaluate a consumers ability to pay.
  There were in fact changes in the amount of funds available for payment of the past due debt. The consumers unwillingness to have a conversation resulted in no arrangements being made for repayment.
  The consumer was aware that the re-payment agreement was for 3 months only and would be re-evaluated each time. We agreed to the first temporary payment arrangement from April 2021 through June 2021. We made contact again in July and agreed to accept payments through October 2021.
  We had a staffing change and did not make contact again until December of 2021 to re-evaluate her re-payment agreement, at which time she was unwilling to readdress her financial situation.
  At the time of assignment all debts are in default and due in full. ******* was delinquent over 2 years with the creditor at the time of assignment.

  Customer response

  01/03/2022

   
  Complaint: 16380710
  
  I am rejecting this response because:

  I have never been unwilling to have a conversation about a payment arrangement being made. It was your responsibility to reach out to me to continue those payments after October 2021, regardless of what you had going on at your business. A staffing change is no excuse to not reach out to someone regarding their account with you. I had no changes in my financial status and I expressed that to the person who called me in December, so theres another lie of yours. I was not unwilling to readdress my financial situation at the time I was contacted in December, another lie of yours. I expressed that I was in the same financial situation I have been in since I started making payments and that situation would not be changing anytime soon. I will not answer questions that are irrelevant to dealing with a business, such as whom I live with, whom pays the mortgage on the house, how much my financial aid is that is to be used for my schooling, anything of that nature. Its not your business to know any of that. I did my part on attempting to pay any debt, you failed as a business on your part by not contacting me by any means in October to set up something else. Your attempt at blaming me is **** poor and I will not tolerate being blamed for something that is an error on your businesses end. You are to not contact me any further for any reason and if you do, I will obtain a lawyer.

  
  Sincerely,
  
  *******************************

• Initial Complaint

  10/25/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  They have been billing me for an account that is way past the stature of limitations and openly admitted it. Also have been calling me atleast once a month saying I havent payed and I have bank statements saying I havent missed a payment.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩