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Find a Location

Holiday Lodge has 1 locations, listed below.

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    Business ProfileforHoliday Lodge

    Hotels

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1400 Hawthorne Ave NE, Salem, OR 97301-1776
    BBB File Opened:
    2/5/2007
    Years in Business:
    17
    Business Started:
    2/5/2007
    Business Started Locally:
    2/5/2007
    Business Management
    • Peter Kumar, Owner
    Contact Information

    Principal

    • Peter Kumar, Owner

    Customer Contact

    • Peter Kumar, Owner

    Industry Tip

    BBB Tip: Traveling soon? Shop smart when booking a hotel room

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/08/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    Took a trip away from home to get a decent deal on a vehicle in *********. We didn't get out of the dealership til after 11 and locking my only set of keys in the car for 2 hours decided to get a cheap hotel. Cheap it WAS NOT! The lady at the office overcharged me for the room which was absolutely filthy public hairs in tub, sink filthy. Gum hanging off the headboard sheets not changed no toilet paper after driving fo hours. The room had no key card . I had ro be let in by staff. After inspecting the room I went to request a new room or a refund and no one was in the office for 3 hours. No one answered the phones either. I caught the front desk lady at 7 am and she said she couldnt do anything i would have to waiit for the manager , which is actually the sleezy owner that wouldnt come look at the room and tried to give me only 20 dollars back as a refund with a promise to help me out next time im in town . I told him then i wanted a room voucher . I figured i could sell it , he refused and got angry with me , pretended he was praying and insisted I check out immediately. They charged me 97 for a room that was 77band 76 dollars for deposit which they never refunded. I called for a few days until he told me to take him to court if I wanted my money. I want a full refund . Plus my deposit . Looked like he rents that damaged. Filthy room to get people's deposit money but I took pics of everything as soon as I saw the utter madness of the room I paid for . I couldn't sleep on the top of the bed it was dirty dirty . You would think someone that owns a hotel would Care to invest in it time effort and money But I digress
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Guen T

    1 star

    08/25/2023

    This was the absolute WORST experience. I've stayed in some dive hotels before and still be pretty satisfied with the experience, This one was appalling.It took them quite a long time to check us in, then despite when having made the reservations, I was told it was $50 per night deposit, it was actually a $100 per night deposit, per room. In addition, each room could support up to four occupants and I was being charged an additional $30 per room to have more than one occupant. We had two people per room. ON top of that, one of the rooms we were assigned had a lock that did not work. It locked, but it was unable to be unlocked by a room key. We were instructed by management to come to the window and request to be granted access to our room any time we needed to go in and out. Room Number one: This is the one with the non operational door lock- The deadbolt didn't work either. The curtains didn't close all the way, and the "black out" portion if it was more joke than black out. Next, there was still a price on one of the head boards written in grease pencil, the television didn't work and when we approached management we were told "the ** might or might not work" and that the remote was probably missing. Room Number 2: There was a bug flying around the room when I opened the door. The carpet was disgusting and had debris on it. The furniture looked horrible. The drawers were missing their fronts, the night stand didn't have a lamp, and was so stained with an unknown substance, I was afraid to touch it. There was nothing secure and no place to properly store or charge electronics. The bedding had cigarette ***** in both coverlets, an something sticky on them. I did ask them to change the bedding on one, because I hand't gotten a good look at the other one, but when I went back upstairs, The bathroom had stains all over it, there was a hole in the counter above the toilet tank, I didn't stay long enough to see if the a/c even worked.

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