Business ProfileforM Jacobs Fine Furniture

Found Cabinet Sleeper Chest=*** at M. Jacobs Furniture at ******************************, conducted a thorough review of chest, minor scratches, but all mechanisms worked properly.* 9/26/2021: Purchased *** along with several other pieces * 9/29/2021: Delivered, delivery crew noted when reassembling that the drawer glides were broken and needing repair.* 10/4/2021: Reached out to M. Jacobs regarding damage, spoke with ***** who arranged repair * 10/8/2021: *** came to our house, indicated that a drawer glide needed to be ordered.* 11/5/2021: ***** approved ordering replacement part for drawer glide mechanism.* 12/30/2021: Contacted ***** to see when glide would arrive, he indicated part was on back-order and it would be 6 months.* 5/26/2022: Contacted *****, he said part was still on back-order * 9/9/2022: Reached out to new warehouse manager, who refused to provide replacement part.* 10/3/2022: I initiated contact with ******, General Manager of M. Jacobs regarding issues with the *** * 11/15/2022: ****************** agreed to send repair person to fix cabinet chest on 11/21/2022 * 11/21/2022: *** arrived to repair ***, he repair was complete, demonstrated by pulling out ***, only showing right side. The left side of the *** did not connect to the glides by 6 inches and the drawer runners were not wide enough.* 11/21/2022: I called ****** and LM regarding the failed repair.* 12/5/2022: I called LM for ****** * 12/28/2022: I called LM for ****** * 1/25/2023: I spoke to ******, he agreed to a reselection, I requested the *** and he indicated that it would be better if the *** was picked up at the time of delivery of our new piece(s) of furniture. No time frame for exchange.* No contact from 1/25/2023 - 2/24/2024, my mother health lapsed, passing Feb-23, I accepted a position in ********, ** moving May-23 * 2/24/2024: I notified M. Jacobs of reselect pieces, Manager *** denied * 2/26/2024: LM for ****** * 3/5/2024: LM for ****** *3/23/2024: ****** refused reselect.