ComplaintsforPower Auto Group

• Initial Complaint

  06/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We traded in our 3 year old truck which needed absolutely nothing with only having ****** miles on it for a 2018 truck to lower our monthly payment. This was the 2nd vehicle we purchased from this dealership this year. When we purchased the first vehicle we had it delivered to our house in **** from Salem. The oil was black as charcoal and the a/c blows hot. I thought ok they must have missed it and just changed the oil myself. Now on the 2nd vehicle they delivered it again and the oil was again black as charcoal and 1 quart low and the a/c blows hot again. Imagine that! So now Im convinced they do not run the cars they sell through the shop because I purchased 2 within 3 months apart and both had obvious issues very dirty/low oil and both a/c inop. I talk to my salesman to ask if I can use my warranty we purchased with the vehicle and he said I would have to wait for 30 days before being able to. I asked if he could ask if they could make an exception and was told no. He did offer for us to bring vehicle to him and his shop would look at it. Im in **** and there in Salem. I work every day and dont like driving over the mountain pass which is why we had both vehicles we purchased delivered to us at our home to begin with. So they charged us for a warranty and we bought a warranty but we cant use it for 30 days on a vehicle that was delivered to us with no A/C! I asked several times with this warranty can I take it to the dealership here for repairs whenever needed and was told yes absolutely and have the text messages stating such and never at any point from anyone was told I would have to wait 30 days before I could use the warranty that we purchased and paid for. We would like our a/c fixed here before the 30 days or our trade vehicle back.

  Business response

  06/15/2023

  We have picked up the customers truck and provided him with a loaner vehicle. We are currently fixing the A/C and will deliver it to him when done. 
  

  Customer response

  06/20/2023

   
  Complaint: 20170843
  
  I am rejecting this response because: the vehicle has yet to be returned to me. When in route to deliver it to me today it had another issue so the driver had to turn around and go back to the dealership to further investigate. Although I really do appreciate not delivering it to me like that it still is very clear this vehicle did not go through the shop to be checked before being put on the frontline for sale. The fact that the oil was black as coal and 1 qt low proved that point. I would not have purchased this truck or any other if I had known the used vehicles for sale do not go through the shop first to be checked before selling. My 2020 ***** traded in which needed nothing I had at the dealership the day before having all open recalls performed and the vehicle checked and all was good although it only had ****** miles. ** my point I had issues with it addressed before trading it in and expected the same in return but that never happened. Expecting customers to have to wait for 30 days for the warranty to activate, and then pay the deductible out of their pocket, because of issues that could have more often than not been addressed during the make ready process, before selling is not right or fair to the customer or warranty company. How do you make this right?
  Sincerely,
  
  *******************

  Customer response

  06/26/2023

  I would like both of my warranty cancellations refunded to me this month June 2023. Since neither warranty was ever activated due to being told you have to wait for 30 days to have *************** vehicle 2006 **** Mustang submitted cancellation request on 5/3/23 and 2nd warranty cancellation submitted on 6/23/23. 

  Business response

  07/24/2023

  **************, We apologize for any inconvenience the delay in receiving your refund has caused you. It is our understanding you have now received the refund you have requested. Please reach out if we can be of any further assistance. We appreciate your business. 

  Customer response

  08/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  04/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Last August I purchased a car from **** *** told me it was the only car available to me and it was worth $4000 more than the sale price. Three weeks later, my car broke down. They had my car for six weeks and had to send it to Dodge to fix the ** valve. I was given four different loaner cars, each one broke down on me due to no oil. I had to change my own spark plugs, do a transmission flush, and get the oil changed within six months of buying the vehicle. My car is now at *** again and has been there for over a week. They wont call me back, they wont answer the phone. When I call, they do not have a loaner car to give to me. I am missing work and will probably lose my job. The sales rep at *** told me my car was only worth ******. I would have to carry the additional $10,000 debt onto any new car loan. I feel as though I was taken advantage of by ***, and now *****, the manager of the service department is also treating me badly. He keeps making promises that he breaks, and he told me last Wednesday that he would look at my car first thing Thursday morning. When I talk to him two days ago. He said he didnt even know my car was on the lot. I need a reliable vehicle. I have no one to help me and my credit is bad.

  Business response

  04/27/2023

  Good after noon,

   

  We are working with ******** directly and have come to the agreement to pay for all expenses she paid for after delivery of the vehicle incuding having to pay for a loaner vehicle through a rental company. We will be delivering her vehicle to her today and ensuring the vehicle has a full tank and is detailed.

  ***********************

  General Sales Manager.

• Initial Complaint

  02/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My car has a tapping sound in the engine And I went to power kia ***** ****** to look at the engine ( Kia ******** 2016) and do diagnosis because I believe its eligible for repairs . They said they will test the car and see the code that will might make it eligible for a new engine replacement). The funny thing when I called them before I brought the car they said the diagnosis is free cuz my car is eligible for that but when I went one guy there told me I will pay for the diagnosis if the car is not eligible for the fixing!!! They dont have ethics at all. Anyway after 48 hours I called them and they told me that the car is not eligible because the code is declined)I am sure they are just making excuses so they get away and not paying the expenses.I am sure my car is eligible for the repairs since the engine has genuine defect but they try to get away of their responsibility. They told me we can buy your car for $500 can you imagine? Also they push me to buy a new car from them so they might consider increasing my car value a little bit. These people are cheating on me. I am sure they are. In addition My car is good in general even they told me the good thing that the engine can be fixed. But if you want us to fix it and not replace the engine you have to pay about $6500 out of pocket. And if you want us to replace your engine by an used one you have to pay $7100 out of pocket.I told them my car has life long warranty and it should be eligible for engine replacement. They ignored me but they try to take me car.I am father if 7 kids with limited resources and their treatment can make a major harm to my financial situation. I an trying to find an aid to confront their cheating and neglect. My car is very good in ever the inly problem is the tapping sound in the engine even its drivable.

• Initial Complaint

  01/11/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Jan.7, 2023 ******************* agreed to a 45,888$ price tag for a **** HD RED ***** LTZ 4x4 which was posted on Edmunds. Vin# *****************. I have a text stating the Dealerships price from *******************. . I purchased plane tickets Jan. 8, 2023 to buy the truck and was informed Jan. 10, 2023 that he couldnt sell it at the agreed price. They want 51,000$. I feel lied to and requested a refund for my place tickets from the Sales Manager ******. Ive yet to receive a response. Is there any recourse? Thank You. Cat *********

  Business response

  01/13/2023

  Sorry for any inconvenience this has caused. The check you have requested has been mailed to you. Please direct any further questions to ***** at ************. 

• Initial Complaint

  01/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2014 Nissan Versa SV from Power Buick GMC in ***** on Approximately 8/4/22. The sales rep told me it was a nice clean car, better than the one I was planning to look at. It was a bit more expensive, I believe close to 10k, newer and less milage so I figured why not. When signing I was offered a warranty which I took because its a used car and to be offered a warranty was nice. Got it home, started getting all the things to customize. Nearly a month later I was called on 9/1/22 that the loan fell through and they would need me to come in to sign a new deal. I come in the next day and not only did they have to run another 5+ hard inquiries to my credit which dropped at least 10 points they were now no longer giving me a warranty. Which of course I had no choice but to accept now that I already had the car a month and **** money into it. I also called the sales rep the day after purchase to tell them neither the truck button on key fob or inside the car were functional and response was basically no big deal. These were the first steps of frustrations which were basically blown off.Over the months I noticed the car didnt drive how it should, it just felt off compared to any vehicle Ive owned. When I accelerate the car will shake, sometimes even violently bounce in the front end. If I take my food of the gas a speeds over 30mph the car rocks back and forth. I was finally able to go to a ******************* today because they have free inspections, come to find all the engine mounts are failing as well as other issues because of this.So the vehicle originally listed for around 10k that I eventually got for around **** is actually only worth about **** right now with near that in repairs. Im suppose to see service on 1/17/23, a week and a half. Im a disabled veteran and a single Father of a 13 month old who is afraid to even get in my car with my daughter. At this point I dont even know what they could do to make me happy or make me ever buy there again.

  Business response

  01/12/2023

  After realizing all of the mechanical problems that ************************** was having with his recently purchased vehicle from us we reached out to him and were able to get him into a vehicle that better fit his needs and is running properly. Thank you for bringing the issue to our attention. We spoke with ************************** yesterday and are under the understanding that he is satisfied with the resolution. Thank you

  Customer response

  01/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The only issue I have with the replacement vehicle is the breaks feel as if the sensitivity is turned way down to the point where I barley feel breaking unless I fully press the pedal down but am expected to have an appointment in the next week to have this issue addressed. Other than that although the replacement vehicle is 2 years older it has at least 10k less miles and is from a make in which Ive seen is considered one of the most reliable on the market. Ill add that Im glad that the cracked windshield in the replacement was fixed as the previous vehicle had a similar crack which was unaddressed at the time of purchase. Thank you to the team at Power Buick/GMC and I hope what ever issue there may be with the brakes will be addressed and all my concerns will have been met. Also thank you for the hospitality and patience in working with me with being a single father to a 13 month old.
  
  Respectfully,
  
  *********************************

  Customer response

  04/10/2023

   
  Complaint: ********
  
  I am rejecting this response because:

  First I was not able to reopen original complaint # ********. August 2022 I purchased a vehicle at Power GMC Buick. Short story that vehicle had big problems so they worked to get me another vehicle in January 2023. It is now mid March and the replacement vehicle I had to go through so much trouble and travel to get not to mention personalization costs of over $**** has had its Check Engine Light come on. I have contacted my original salesperson who got me an appointment to check it, in 2 weeks. Its bad enough Im having to go through this all again but having a vehicle with a check engine light on that cant be checked for almost 2 weeks feels like a ticking time bomb. I was really hoping I wouldnt have to be in the place again. At this point I dont know how they can satisfy all Ive gone through. I wasnt exactly satisfied with the replacement. It all seemed rushed, not to mention the replacement was a year older, the new loan was more expensive and made me ones again need to put more hard inquiries on my credit report. Thinking this vehicle would be okay I spent the maybe close to $100 in decal replacement and had a new stereo system installed professionally. On top of it all my divorce was just finalized and as a disabled veteran on disability with the VA my compensation is being reduced by over $500 a month next month. I dont need or want any more undue stress. The former dealership I went to I got vehicles that all lasted at least 1 year for every **** I spent on them and they were worth half of the loan I got for them immediately. Considering the replacement vehicle is valued at $3000 for a trade in and my loan is over $6000.
  
  Sincerely,
  
  *********************************

  Customer response

  04/14/2023

  About a month ago the replacement vehicle had its check engine light come on and an appointment was made with their service department 2 weeks later. The day of the appointment the light decided to turn off so service told me there was nothing they could do and come back if it turned back on. Its all still very concerning to have happen only a couple months after receiving the replacement vehicle. I dont have the diagnostic report on me currently that I had taken from an autozone. But can provide it if further information about what it found is requested.

• Initial Complaint

  01/04/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I bought a 2017 Kia ******* with around ******* miles on it from Power Kia in ***** ******. Within 3 weeks the O2 sensor went out and they refused to fix it and said, "what do you expect when you buy a used car". I have the extended service plan, so the repair was covered by that, and they waived the deductible after I complained enough. Less than a month later the head gasket went out on the engine, and they have had the car for over 2 months now, they were trying to tell me the repairs might not be covered, and I had to authorize them to do the engine tear down incase it's not covered because I would have to pay the 7-8 hundred dollars for the labor. I spoke to the service department on 4 January 2013 at 3:50 after being on hold for 19 minutes and they informed me that "Allstate will be out next week to inspect the engine and we will go from there". They have had my car since November 4th of 2022. this time they have had my car in the shop longer than I have had it in my possession.

  Business response

  01/12/2023

  It appears that **************** is correct. We have had his car in our service department trying to resolve some mechanical issues for the majority of the 3 months that he has owned the vehicle. We want **************** to be completely satisfied and understand why he isn't at this time. We will offer him a full refund for his purchase as he has requested. Thank you

  Customer response

  01/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I would like to know when I can start the refund process?

  
  Sincerely,

  
  ***********************

• Initial Complaint

  01/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Took my car in, they called and told me the two issues with my car and told me it would be 1k to fix my car. I agreed and paid for parts upfront. When I came in to get my car the bill was ****. I asked why it was $400 more than I agreed to. After comparing my estimate to the bill he said they also charge me diagnostic on top of job cost for $354 and proceeded to try to convince me it is normal business to only quote the job cost and not include the cost to diagnose. Im 46 and have been getting my car, my parents cars, my partners cars, repaired for 30 years. Never has the job cost not included the total cost of the job. It found the situation to be sneaky and dishonest.

  Business response

  01/06/2023

  Hi *****,

  ********************* our service manger will be reaching out to verify that we understand your concern and work towards a resolution. Thank you for bringing this matter to our attention.

• Initial Complaint

  12/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a new motorcycle from Power Motorsports in *********, ******. The motorcycle ended up having an electrical issue, for which it was seen multiple times under the factory warranty. In spite of all the pleasantries I had the fortune of exchanging with their service department (and all of the dollars in labor costs I paid them), they failed to honor the factory warranty of the motorcycle. I brought in the bike approximately 5 times over the course of 1 year, and each time I was promised they would be able to resolve the issue, and if not, they would be in touch with the manufacturer (Kawasaki) and getting back to me soon. Communicating with this business is like pulling teeth. Most recently I demanded to speak with the manager of the business, who again gave me his word that they would be in touch with ******** and following up with me soon. No such communication on their part ever occurred. It was as if I paid for no factory warranty at all. Each time I brought in the bike I paid them for the labor costs of examining the issue. Along with the motorcycle cost and dealer fees (which amounted to over $5500 out the door), I paid hundreds of dollars in service costs to get my bike fixed. It never was. I eventually was able to sell it on the used market and I can only hope the buyer has better luck at another Kawasaki dealership getting the bike fixed.

  Business response

  12/12/2022

  ****** bought his bike in for several services during his ownership of the motorcycle from 11/9/21 to 10/21/22.
   On each occasion we followed procedures offered under Kawasaki factory warranty and communicated corrections between customer and Kawasaki. 
  
  1st visit was no charge service inspection. 
  2nd visit was 1st service and inspection $197.05. Unit had 650 miles
  3rd visit was to mount tires and inspection. $66.  Unit had **** miles
  4th visit was for a recall and inspection. $74.50. Unit had **** miles. ******* was not duplicated in our store customer paid $74.5.
  5th visit was to mount another rear tire, replace a brake lever and speed sensor. $199.80 was paid by Kawasaki Warranty. Unit had **** miles
  
  
  There is only one instance where the customer paid for service that did not result in a repair which is the 4th visit where we were unable to claim any warranty repair as the unit was operating correctly here. We will issue a refund to the customer for that charge in good faith. Thank you

• Initial Complaint

  11/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  2 months ago my wife and I bought a 2014 **** Escape from **** at Power Chevrolet. The day we got it **** saw that the coolant was low, he had it toped off. We got it home nice car. 2 days later it said coolant was low. Of course it was a Sunday. Called **** he said bring it down I'll give you a loaner and we will look at it first thing in the morning. We said ok. A week later we get a call to pick up our car. We went down to pick it up told they did a "pressure test"? There was no leak under the car . Took a little ride home . Ran nice. 2 days later we go out to finally take our new car for a ride. Did not start. Hear we go. Called **** told him the same thing, low coolant and no leak. He said they would send someone to pick up our car and drop off the same loaner. Ok. So while waiting he called and said get it jumped get a new battery they would pay us back. It was Sunday again. Monday tow truck came out, it would not start. We had it towed to *************. Told them what happened. Checked the battery it was ok. *********** in service called Power Chevrolet. They told her to run a check on the car they would pay. They did, found out the motor locked up. *** called again told them what they found out. They said they were going to send us a loaner and picked ours up. We waited for hours. *** kept checking on us. So after hours the tow truck shows up with this little car that it was hard to get in and my wife's ****** almost didn't fit. So on a dark rainy night we drove to power got the same loaner as before. Next day we called **** to find out what's going on. He checked. Was told they were going to eat the cost and put in a new motor. **** told us he would keep us in the loop what's going on. We are still waiting. We call no one can tell us anything. All we want is the car we paid for guess it's over 2 months ago. We had it maybe 2 days. When you tell people you will keep them updated. Do it. Yes we have a loaner. Yes the price is double what our car is. We liked the car we bought. We want it fixed and back. Is that hard? We are making payments on a car we don't have. Yes I'm upset. We don't feel right really going anywhere in a loaner. I don't think it takes 2+ months to put in a new motor?. Somebody just tell us what's going on. You can't even talk to a boss or the owner. Oh by the way the first time we had this loaner we told **** it needed wiper blades and coolant was low. He said he take care of it thanks for letting me know. So guess what? It's been raining and I had to get new wiper blades. The coolant is still low not going to top it off. It's not my car!! Were is my ************* happen and don't want to tell us???

  Business response

  11/26/2022

  The repairs have been completed and a service advisor will be contacting the customer. Unfortunately right now some parts take a while to get. We appreciate the customers patients with the situation and we are glad we were able to take care of the repairs and provide a loaner car at cost to the customer.

   

  Thank you,

  ***********************

  Customer response

  12/07/2022

  Yes . We have gotten our car back. But 2 things. #1. Call the customer and let them know what's going on. We know it takes awhile for parts,we are not dumb.  #2 When the salesman told us that they are putting in a new engine, don't know about you but to me that means new. To find out a used one was put in really? We just hope this will not happen again.

• Initial Complaint

  10/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bought a vehicle from them in April and since then they have been unable to obtain a license for the vehicle. They have allowed the trip permit to expire on ** and have refused to give us a new one regardless of it being their fault. We have had to fight to get a new one. We have been lied to saying that it would be fixed easily. We had just recently found out that the licensing problem with the vehicle is because of some legal issues with the car from the previous people. This is the 6th or 7th time we have had to drive to them to get a new trip permit and we are being promised things that aren't happening. We have asked them to fix the problem but they refuse. We traded in a car that we cannot get back. Help us please.

  Business response

  11/02/2022

  DMV issue has been resolved and we verified the customer has received license plates.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩