Reviews

This profile includes reviews for Power Auto Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Power Auto Group has 6 locations, listed below.

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  Power Auto Group

  500 SW Sublimity Blvd Sublimity, OR 97385-9629

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  Power Auto Group

  705 NW Buchanan Ave Corvallis, OR 97330-6216

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  Power Auto Group

  333 SW Sublimity Blvd Sublimity, OR 97385-9696

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  Power Auto Group

  1107 N Coast Hwy Newport, OR 97365-3144

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  Power Auto Group

  4120 Santiam Hwy SE Albany, OR 97322-7029

Review Details

• Review fromKevin H

  Date: 01/16/2025

  1 star
  not sure it's worth my time as they are not BBB accredited. They are not trying to resolve issues or anything. I would say to avoid. We had service work done on our jeep. We were told it was ready for pickup on Nov 8. The jeep was in worst condition than when we brought it in. We were told by the service desk it would be first in line to get back into the shop. Called on it several times and talked with the service desk and they assured us it was in a bay being worked on. After a week and a half, we stopped in to find out what was going on. Service tech was testing driving our jeep and said he replaced the battery. One of 2 things. We were not told the truth when they got it back into the shop or the service guy couldnt figure out the battery issue for a week and half. On top of that we paid the full price on Nov 8 and were told they would refund the card until the work was completed. That didnt happen either. They finally completed the work on the 20th. Left half of a drink in the passenger seat and pulled all the stuff out of the glovebox and tossed it onto the floorboard. The dirty engine cover was sitting in the backseat to top off our experience. Found that 2 flashlights and a knife was missing.

• Review fromMichael C

  Date: 08/15/2024

  1 star
  I can see why they only have 2 stars. They repaired my windshield on my 2016 Cadenza for a recall. Afterwords the windshield cracked from the inside. I called them and they sent me to corporate. Corporate sent me to the service **** at ***, who sent me to corporate and then again back to the service department and guess what... they sent me to corporate. I have been 1 and 1/2 years working on this and I still get the go to message from both sides. There should be a "law"I poked one star because there is no "0" stars

• Review fromTeresa T

  Date: 06/07/2024

  1 star
  I own a 2016 *** **** I took it in to *** of ***** to get the catalytic converter changed supposedly they replaced it $2,700.00 later, however one year later the catalytic converter went out again they refused to help me or make any changes they said I had to pay out of pocket again for another new Cadillac converter the manager would not come out to help me or discuss the situation. The only thing they did was hand me a card and tell me to deal with corporate office they were rude unhelpful and did not want anything to do with me.

• Review fromAmanda P

  Date: 05/14/2024

  1 star
  This place is a joke, first the sales guy I dealt with from the beginning started the process for me to buy a vehicle telling me the only two certified and within my price range were part of a tax refund special they were doing for people who had gotten their refund and looking to purchase a vehicle so the 2013 dodge advenger SE I ended up with was one of the two and it was supposed to be delivered to me. He then dropped the ball for two days and wouldn't text me back. I ended up calling saying I already got insurance on it, I'm coming to make the purchase and get the car, I dealt with 1 other guy and he left so when we got there another sales guy had to catch up and help me, all for me tonlearn the first guy wasn't supposed to sell me the car for that price it was actually a couple thousand more, then they tried to tell me I couldn't buy it due to someone else was willing to buy it full price, I told them that wasn't fair, I'm a mama with 3 girls 2 of which have a heart issue, I needed a reliable vehicle. They said the check engine light was for an O2 sensor and it wasn't, it's an EVAP not a Pcode for O2 sensor. The brakes were already ready to be changed and the front tires were less then oregon law, called to see if they would make it right after changing the other code the *** solenoids and they wouldn't call back. Now after getting further into it the alternator and many other parts are scrap parts and marked as such, the alternator now needs replaced as well as the power steering pump and once again I'm left with a vehicle that was "certified" but they cleared the check engine light and lied about the car. The fuel neck is also loose and new gas cap didn't change EVAP... I'm just at a loss and don't understand why dealerships lie and can't be honest specially watching a mother and her children get in the car and leave. And never called me back to talk about it.It sputtered 20 miles down the road... thought it was low gas till I filled up but it hasn't changed.

• Review fromCalvin B

  Date: 03/25/2024

  1 star
  went in to get a car they ran my credit and told me that i was only approved for a $3000 above ***** blue book $6000 mazda 6 2006 so i got it was ok for about 5 min off the lot then the check engine light came on and code after code kept coming up after i dropped $4000 to have it fixed they call me to tell me that the bank is not going to be keeping my loan after having it in the shop for three months. they told me that the car was a good car but they lied and then wanted it back to resale after i fixed hat i thought was the reason why it was acting up but the real reason is the car is not running is it has a bad motor the pistons were cracked and the valve cover was cracked camrod just about broken and they sold this to me knowing it and just erasing the codes and sold it then to make more money they say to the customer that the bank will not keep the loan and that they have to bring it back then try to get them in a better vehicle and just add the remaining amount on the bill to rip off the same person. i posted this story on ******** and received over *********************************************** the area with the different vehicles. i hope they get what is coming and they pay off the full bill as well my bills that i owe due to not being able to work because the car i bought from them was a piece of c***

• Review fromDeana C

  Date: 11/30/2023

  1 star
  Power KIA service department is not honest nor capable. They have had our car for 8 months after "fixing" it and returning it to ** with the same exact issue. We brought it back to the service department 24 hours after picking it up and was told they hadn't checked to see if the repair they did would fix the problem. Excuse me, what do you mean you didn't keep the car for a day to ensure your fox solved the battery drain issue? We left it with them and here it is 8 months later. Zero to no communication, they do not return calls. A few months ago we opened a complaint with *** corporate and the letter we received said they were unable to get in touch with Power KIA of Salem. How is the acceptable? 2 weeks ago my husband got a text about a new problem they'd found and when he called to get more info they didn't answer. My husband has texted the man in the service department to get more info and no response. Outside of this being the worst customer service we've ever experienced there are so many recalls which no one was aware of at this location. We had to tell the service department that we'd recieved a recall notice to which they responded they didn't know of any recalls. So, if you'd like to pay your monthly auto payment for 8 months but not have the car *** can do that for you! If you buy a *** from Power KIA I sincerely suggest you invest in walking shoes. Don't be lured by the "affordability" because in the long run you'll pay in so many ways.

• Review fromDiana N

  Date: 11/14/2023

  1 star
  This place is dishonest and untrustworthy. I purchased a 35k Dodge **** diesel on Sunday 11/05/23. Noticed a noise from the drivers side front tire on the way home. Took it back on Monday 11/06/23. Their first question Did you buy the extended warranty? They wanted me to bring it back Wednesday, but it was unsafe to drive and I had to leave it there. Nothing had been done as of Thursday and they gave me zero answers information. I went in on 11/13/23 and my truck is still not done. They claim it passed the safety inspection and my bearing on the drivers side was shot in 10 miles driving it home. So shot the wheel couldve come off. They sent me off the lot in an unsafe vehicle and have accepted no responsibility for their negligence. Im paying insurance on a truck I didnt even have in my possession for 24 hours. They didnt notify the warranty company until Friday 11/10/23. Maybe that makes it look like more time between the purchase and the problem, but the warranty company has to inspect due to the short time frame. In the mean time I dont have my truck that I need. They have proven to be dishonest and untrustworthy. As is no warranty does apply to selling an unsafe vehicle.

• Review fromEnrique A

  Date: 11/05/2023

  1 star
  Yemi sold me a vehicle on October 8th with the agreement that I would receive $2500 cash for a vehicle that I was trading in. After paperwork was signed he turned around and said that they were actually going to pay me with a check the next day. The following week Yemi contacted me and said that they actually needed more information from me to have my loan approved. I asked about my $2500 check and he said that my check would be ready the day after I sent in the information. I sent the information and then Yemi stopped replying to me. I contacted Luis and he said that they should have the check ready the next week. Yemi lied to me so he could get a sale. It has been almost a month and I’ve talked to multiple people in their office including Cameron, Alfonso, and the manager named Dawson and they have all been giving me the run around. Had I known it was going to take this long to receive my money I would not have purchased this vehicle. Yemi lied to me multiple times, using sleazy sales tactics so he could benefit from it. I’ve been in contact with Dawson recently and they said they might have my check ready this coming week but they have to get it approved by the owner. Even though Yemi lied to me and said that my check was going to be ready the following day they keep pushing the date back over and over and over again. I’ve told them multiple times that I needed this money to help my dad who is sick with cancer. I’ve been struggling so much with this, giving my dad false hope over and over again because Yemi lied to me and I was lied to by a handful of others in their office.

• Review fromChepe L

  Date: 10/19/2023

  5 stars
  Best place to buy a car, they really care about their customers during the sale and after.. i recommend Power Chevrolet and Power auto group to all my friends and family!

• Review fromStephen H

  Date: 09/28/2023

  1 star
  I wish I would have came on here sooner. It seems to be a going trend that power auto group lies, deceives, and does not give a c*** about what they sell on their lot. Sales manager will even tell you after purchasing a vehicle that your stupid for doing so. They claim to be their for you, in return making it worse. Would not recommend to anyone. I've had nothing but problems with the 2 vehicles I purchased in June. One I haven't been in possession of since July. I continue to make payments and pay insurance while your service department can't keep up. I finally got ahold of a ******* and seems like we are making some headway, but I sure don't feel it's right! I wouldn't send my worse enemy to do business here.