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Business ProfileforLandmark Ford
At-a-glance
Customer Complaints
8 complaints closed in last 3 years
3 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
Landmark Ford offers new and used automobile sales, automotive repair/maintenance, collision repair, automotive parts sales and rental vehicles.
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 12000 SW 66th Ave, Tigard, OR 97223-8574
- BBB File Opened:
- 10/1/1979
- Years in Business:
- 44
- Business Started:
- 8/24/1979
- Business Started Locally:
- 8/24/1979
- Business Incorporated:
- 8/24/1979
- Accredited Since:
- 2/1/2002
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Landmark Ford
- Landmark Ford, Inc
- Hours of Operation
Primary
- M:
- 8:30 AM - 8:00 PM
- T:
- 8:30 AM - 8:00 PM
- W:
- 8:30 AM - 8:00 PM
- Th:
- 8:30 AM - 8:00 PM
- F:
- 8:30 AM - 8:00 PM
- Sa:
- 8:30 AM - 8:00 PM
- Su:
- 10:00 AM - 6:00 PM
Sales
- M:
- 8:30 AM - 8:00 PM
- T:
- 8:30 AM - 8:00 PM
- W:
- 8:30 AM - 8:00 PM
- Th:
- 8:30 AM - 8:00 PM
- F:
- 8:30 AM - 8:00 PM
- Sa:
- 8:30 AM - 8:00 PM
- Su:
- 10:00 AM - 6:00 PM
Parts
- M:
- 7:30 AM - 6:00 PM
- T:
- 7:30 AM - 6:00 PM
- W:
- 7:30 AM - 6:00 PM
- Th:
- 7:30 AM - 6:00 PM
- F:
- 7:30 AM - 6:00 PM
- Sa:
- 8:00 AM - 4:30 PM
- Su:
- Closed
- Business Management
- Mr. James L Corliss, President
- Contact Information
Principal
- Mr. James L Corliss, President
Customer Contact
- Mr. James L Corliss, President
- Additional Contact Information
Fax Numbers
- (503) 598-8368Primary Fax
- (503) 598-8368
Customer Complaints
8 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
03/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Denise B
07/02/2024
Landmark Ford Response
07/05/2024
We are sorry to hear of your disappointment. Our Customer Relations Manager left you a voicemail that Landmark is paying for your one day rental. On most recalls **** does not provide rental cars, we too wish they would.
The recall letter you received from **** explained that, it also said it should take less than half a day for the repair, however due to service scheduling requirements, your dealer may need your vehicle for a longer time which is what happened.
You scheduled your appointment as a drop off and were sent texts and emails confirming and explaining that your scheduled check in time is the time set to meet with your advisor, go over what is being done and then leaving for the day. The scheduled time is not the time we start repairs. Your advisor will discuss ETA's for completion. He may not have done the best job of communicating this, and once they had techs available to inspect they found the repairs were necessary and had to hold over for the day.
We do appreciate your business and hope all future visits are up to expectations. If there are ever any issues feel free to contact our customer relations manager, service manger or general manager who will be happy to help.
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