Business ProfileforWellmade Floor Coverings International
At-a-glance
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Overview
Business Details
This is a multi-location business.
- Location of This Business
- 19150 SW 125th Ct, Tualatin, OR 97062
- BBB File Opened:
- 9/13/2007
- Years in Business:
- 24
- Business Started:
- 1/1/2000
- Business Started Locally:
- 1/1/2000
- Type of Entity:
- Corporation
- Business Management
- Mr. Allen Chen, President
- Allen Ming Chen, President
- Don Zimmerman, Technical and Claims Manager
- Contact Information
Principal
- Mr. Allen Chen, President
- Allen Ming Chen, President
- Don Zimmerman, Technical and Claims Manager
Customer Contact
- Don Zimmerman, Technical and Claims Manager
Customer Complaints
0 Customer Complaints
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2 Customer Reviews
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Most Recent Customer Review
Jasmin M
1 star06/23/2024
Wellmade Floor Coverings International Response
06/24/2024
The flooring in question had no issues when reviewed by our technical team, please see below. 98% of flooring related issues are caused from installation, or user errors. We always let the customer know up front that if the product does have a defect that a full refund will be made, but if no defect is found after we review the product, there will be a deduction for the shipping costs back to us because these are added costs that should not have incurred. Their original purchase was $2392.03, return shipping was $355.82, giving them a $2036.21 refund. There are a lot of "contractors" that do not install flooring enough to know the right techniques for some of the latest products. We do what we can to help the customer even when the issue is not a product defect.
From: Customer Support <***************************************************************>
Sent: Friday, June 7, 2024 8:56 AM
To: ************************* <********************************************************>
Cc: Tech <****************************************************>
Subject: RMA27310 Info after install
*******,
After completing the installation of material from two boxes that were returned because of a click system issue, we have not identified any issues with the click system.
The product was assembled seamlessly without any problems. Thank you,
Please see the attached photos
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