ComplaintsforAllied Interstate, LLC

• Initial Complaint

  04/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  After reviewing my credit report I found that I had a collection in the amount of $198 from Receivable Management Services. I am not liable for this debt with Receivable Management Services and do not have a contract with them. They did not provide me with a copy of the original application validating an agreement to partnership with on another, neither have they provided a breakdown of fees including any collection costs and charges. For both these reason this is a violation of the Fair Credit Report Act and this item should be removed from my credit report immediately to avoid litigation.

  Business response

  05/03/2023

  Dear ******************,
  
  Thank you for your letter to the Better Business Bureau (“BBB”) and for providing us with an opportunity to respond. *********** ********* placed your account in our office for collections on November 8, 2022.
  
  On April 18, 2023, we received notice of your dispute from the Credit Reporting Agencies. We notified *********** ********* and mailed the attached validation of charges related to insurance coverage on a 1986 *** ***, effective June 12, 2022 through September 27, 2022, in response to the dispute.
  
  Upon receipt of your letter to the BBB, we closed your account in our office and initiated removal of any credit reporting placed by our company. The reference number associated with this removal is *********. Please allow up to 45 days for your credit report to update.
  
  Should you wish to discuss the account further, please contact *********** ********* directly at ***************.
  
  Sincerely,
  ***********************************
  Compliance Department
  ************

  Customer response

  05/18/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  04/17/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with PROGRESSIVE IN. and I do not have a contract with RECEIVABLE MANAGEMENT plus they did not provide me with the original application like I asked.account number: ************ amount disputed: $1,160.00

  Business response

  04/27/2023

  Dear ******************,
  
  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ********************* placed your account in our office for collections on December 13, 2022.
  
  On March 22, 2023, we received your initial notice from the BBB. We placed your account on hold at that time and notified Progressive of your dispute. A copy of the validation of charges was included in our response to the BBB on March 28, 2023.
  
  Upon receipt of your most recent letter to the BBB, we closed your account in our office and initiated removal of any credit reporting placed by our company. The reference number associated with this removal is *********. Please allow up to 45 days for your credit report to update.
  
  Should you wish to discuss the account further, please contact ********************* directly at ***************.
  
  Sincerely,
  ***********************************
  Compliance Department
  ************

• Initial Complaint

  04/09/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Last summer, I received a parking ticket in Normandy, France. I tried to pay it, but *****, the police, and my hotel were unable to help me pay it. When I returned home, ***** (France) contacted me with a request to pay the ticket with a money order. I sent the money order to the address in France that was requested. Shortly after that payment, RMS LLC began hounding me to pay them the money for the ticket. Honestly or dishonestly, RMS LLC is using outdated (false) information to demand money from me. What is the solution to their predatory behavior? Thank you.

  Business response

  04/27/2023

  Dear ******************,
  
  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ***** placed your account in our office for collections on March 31, 2023. Our records indicate we have not had any contact with you and were unaware of your dispute.
  
  Upon receipt of your letter to the BBB, we closed the account in our office, preventing further contact from The Receivable Management Services LLC, and notified Hertz of your dispute.
  
  Should you wish to further dispute the account, please contact ***** directly.
  
  Sincerely,
  ***********************************
  Compliance Department
  ************

• Initial Complaint

  03/25/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I recently noticed a collections account on my credit report from this company. I have been out of all debt besides my student loans for months now. I received nothing in the mail from this company. Nor have I received a phone call. It's clearly a scam and now on my credit report. It should be removed immediately and this company y should be investigated.

  Business response

  04/07/2023

  Dear ************************,

  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond.We were unable to locate a file based on the information you provided. Please provide additional information, such as the Original Creditors account number or ********************** reference number, which may help us locate the file and assist with your request.

  Should you need further assistance, please contact our *********************** at *************************************************.

  Sincerely,
  ***********************************
  Compliance Department
  ************

• Initial Complaint

  03/10/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with *********** **. and I do not have a contract with RECEIVABLE MANAGEMENT plus they did not provide me with the original application like I asked.account number: ************ amount disputed: $1,160.00

  Business response

  03/28/2023

  Dear ******************,
  
  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. *********** Insurance placed your account in our office for collections on December 13, 2022. Our records indicate we have not had any contact with you and were unaware of your dispute.
  
  Upon receipt of your letter to the BBB, we placed your account on hold and obtained the attached validation of the charges related to insurance coverage on a 2016 **** ****** and on a 2008 ***** ** ***,effective May 1, 2022 through November 1, 2022 for your review. We will not resume collections until you have had an opportunity to review the documents.
  
  We will not be able to remove the credit reporting placed by The Receivable Management Services LLC due to our obligation to the FCRA.
  
  Should you wish to discuss the account further, please contact our office directly at ************.

  Sincerely,
  ***********************************
  Compliance Department
  ************

• Initial Complaint

  02/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Company called me Feb 23, 2023 to request payment on behalf of their client, ***** Home Services. I am an office manager for an owner of a residential apartment complex in Hazleton, PA. I called ***** to request a technician ************** an appliance in a tenant's apartment. ***** technician came Dec. 14, 2022, fixed the appliance and charged my boss's **** of America credit card $186.71. ***** sent me a receipt detailing all services/parts/charges with the total charged and a zero balance. I explained to the *** collection agent there is a mistake and no money is due. They provided me with an email address and I emailed them the ***** receipt. I also emailed them a copy of my bosses **** of ******* credit card statement with the charge highlighted. I also took a screenshot of my boss's online bank's bill pay service showing the **** of ******* Bill was paid in full...which included payment to ***** for this charge. I then received a robo-response/acknowledgement email from RMS with a reference number (Ref # ************) and their 800 phone number. I called them on Feb 24 to follow up. They said they have not processed my inquiry and needed 24 hours to do so. It has been serval days and they have not contacted me and my follow-up calls are not getting me anywhere. These folks are trying to rip us off and better not initiate any legal action or report any delinquency to credit agencies on me personally since I am only an office worker paying bills with proof of payment. I want a letter from them stating this invoice has been paid in full and an apology for the time and inconvenience I've had to spend correcting their error. Nor shall the file any delinquency on my boss's company.

  Business response

  03/28/2023

  Dear ************************,
  
  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ***** Repair Services placed your account in our office for collections on February 7,2023.
  
  On February 23, 2023, we contacted you in an effort to discuss the account and the repayment options available. You advised us that you already paid the balance on the day of service and requested no further contact from our office. In order to further investigate your dispute, our agent provided you with our email address at [email protected] to send proof of the payment. In addition, we stopped collections on your account at that time, preventing further contact from The Receivable Management Services LLC.

  On February 24, 2023, you contacted our office and requested an update regarding your account, advising you submitted proof of your payment to the email address provided. Our agent informed you of the dispute process timeline, noting the documents you submitted may take 24-48 hours to be loaded in our system and they would then be submitted to ***** Repair Services for their review thereafter.

  On February 28, 2023, you contacted our office, again asking for an update on your account and our agent advised that the matter is still under review. As a result of our internal review of your dispute, we closed your account in our office that same day.

  On March 21, 2023, ***** Repair Services notified us they applied your payment to the account for the balance in full of $186.71. We have updated our records to reflect the paid status.

  We apologize for the inconvenience caused by this matter. Should you wish to discuss the account further, please contact ***** Repair Services directly at ************.

  Sincerely,
  ***********************************
  Compliance Department
  ************

  Customer response

  04/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  HOWEVER, I want to state for the record what a bunch of low life scum this collection agency. They refused to acknowledge the written proof submitted from ***** which directly supported our contention that this was a total scam on both ***** part and the collection agency to defraud us and scam us for monies already paid and were well documented.  They are second worse only to ***** Home Services which is one of the worst service providers I've ever used. Would not recommend ***** Home Services to my worst enemy.

  Regards,
  
  ***********************************

• Initial Complaint

  02/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Reporting of account number: ************to credit bureaus has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions 15 U.S.C 1692C Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt. I was completely unaware of the existence of this account until I received text message alerts from the bureaus of a new derogatory account added. I pulled reports and found the original creditor who provided the account number I have listed here. Had I known about the account or alleged debt I would have had no issue paying the amount due if valid of $378.16 I demand all collections STOP immediately, I demand all documentation relating to this account as well as removal from all credit bureaus.

  Business response

  02/24/2023

  Dear ********************,
  
  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond.********************* placed your account in our office for collections on December 9, 2022. A letter notifying you of the account placement and allowing 30 days to dispute the charges was mailed to the address provided by our client on December 11, 2022.
  
  On February 11, 2023, we received your letter to the Consumer Financial Protection Bureau (“CFPB”). We stopped collections in our office at that time, preventing further contact with The Receivable Management Services LLC.
  
  On February 14, 2023, we received notice of your dispute from the Credit Reporting Agencies. We notified *********** ********* of your dispute and obtained the attached validation of the charges related to insurance coverage on a 2021 **** ** and a 2021 ******** *** ***, effective August 6, 2022 through October 11, 2022 for your review.
  
  We will not be able to remove the credit reporting placed by The Receivable Management Services LLC due to our obligation to the FCRA.
  
  Should you wish to discuss the account further, please contact our office directly at************.

  
  Sincerely,
  ***********************************
  Compliance Department
  ************

• Initial Complaint

  01/21/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt to *********** ********* and do not have a contract with receivable management they did not provide me with application like I asked

  Business response

  02/02/2023

  Dear **********************,
  
  Thank you for your letter to the Better Business Bureau (BBB") and for providing us with an opportunity to respond. ********************* placed your account in our office for collections on November 16, 2019. A letter notifying you of the account placement and allowing 30 days to dispute the charges prior to any credit reporting was mailed to the address provided by our client on November 20, 2019.
  
  On June 2, and August 24, 2021, we received notices of your dispute from the Credit Reporting Agencies. We notified ********************* and mailed the attached validation of charges related to insurance coverage on a 2009 ***** ******, effective June 6, 2020 through January 14, 2021, in response to each dispute received.
  
  On January 24, 2023, we received your letter to the ************************************ (CFPB). We closed your account in our office at that time and initiated removal of any credit reporting placed by our company. The reference number associated with this removal is *********.
  
  Upon receipt of your letter to the BBB, we have confirmed the request to remove the credit reporting was accurately submitted to the Credit Reporting Agencies. Please allow up to 45 days for your credit report to update.
  
  Should you wish to discuss the account further, please contact ********************* directly at ***************.
  
  Sincerely,
  ***********************************
  Compliance Department
  ************
  

• Initial Complaint

  01/06/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with sprint and do not have a contract with convergent. They do not provide me with the original application like I asked.

  Business response

  01/25/2023

  Dear ****************,

  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. We were unable to locate a file based on the information you provided. Please provide additional information, such as the Original Creditors account number or The Receivable Management Services LLC reference number, which may help us locate the file and assist with your request.
  

  Should you need further assistance, please contact our Consumer Advocacy Group at [email protected].

  Sincerely,
  ***********************************
  Compliance Department
  ************

• Initial Complaint

  12/31/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Ref No: # ************ I received a collection notice from Receivable Management Services in late December of 2022 on behalf of ***************** demanding payment for $1,506.73 that I do not owe. ***************** violated privacy laws when they unethically and illegally released my private information to your company without my knowledge or consent. As a result I am receiving unsolicited, harassing calls and mailings from RMS. ***************** has never reached out directly to notify me of any due balances. I do not have any contractual obligations to ***************** or  Receivable Management Services LLC. In addition, I have never signed any contracts that warrant these debt proceedings. There are no credit or debt agreements that exist. I recommend that RMS refrain from any further pursuits as these tactics are illegal and the charges are fraudulent. In regards to credit reporting; any collections accounts that have been reported on my consumer report from Receivable Management Services will be disputed with the Credit Reporting agencies as well as a submission of an official complaint with the Consumer Financial Protection Bureau and the Texas Attorney General. In addition to the certified dispute letter you received on 12/30/22 I also request validation of this alleged debt per the Texas Finance Code. **********, ********, and ******* are bonded in the state of Texas and are required to comply with Texas Finance Code if you fail to meet code requirements. I am requesting information on any fees added by your agency. Sec. 392.303 (a)(2) and your Texas Surety bond information as required by Sec. 392.101 I request immediate notification by mail if this alleged debt is sold or transferred per Sec. 392.301 (a)(4) Delete this tradeline if you do not have sufficient time to complete an investigation to validate this debt in 30 days according to Sec. 392.202 (d)(1) This is also a notice to Receivable Management Services LLC to cease the harassing phone calls.

  Business response

  01/13/2023

  Dear **************,
  
  Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ***************** placed your account in our office for collections on December 9, 2022.Our records indicate we have not had any contact with you and were unaware of your dispute.
  
  Upon receipt of your letter to the BBB, we stopped collections in our office, preventing further contact from The Receivable Management Services LLC. We have also obtained the attached validation of the charges related to a payroll overpayment, for your review.
  
  The Receivable Management Services LLC has not and will not report this matter to the Credit Reporting Agencies.

  Should you wish to discuss the account further, please contact our office directly at ************.
  
  Sincerely,
  ***********************************
  Compliance Department
  ************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩