Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a digital subscription and agreed to pay $0.99/month for 4 months, after which I was told me rate would go up to $5/month. Without any notice, they started charging me way more than that. They never sent me any notification that they were raising my rates, they just started taking my money. They were charging me $35/month. They also have some fine print that says they can randomly charge you an extra $10/month when they publish up to 14 "premium editions" each year. This company is such a scam.

  Business Response

  Date: 12/14/2023

  December 14, 2023
  
  Our sincere apologies regarding any inconvenience or misunderstanding with your Morning Call digital only subscription.
  
  The information you provided within this BBB Complaint and your cancelled, as well as your new digital subscription, is being reviewed and proper course of action will be taken if needed. Please be advised that all digital subscriptions are continuous and advanced notices reflecting the next bill charge are generated two weeks prior to the payment charge for your Morning Call unlimited digital access.  The most recent advanced notices were generated on your former subscription for dates of October 31, 2023, October 11, 2023, September 20, 2023 and August 31, 2023 which reflect the upcoming payment charge for your subscription. Please be advised that no additional premium edition charges were reflected on your account. In the interest of fairness, I have adjusted your account of the outstanding balance of $5.13 therefore please disregard any bill statements associated with your former Account ********* at this time. Our Terms and Conditions are available on all correspondence and billing statements. For more details and to view the Complete Subscriber Terms and Conditions please go to www.tribpub.com/tc. It seems the prior digital subscription was cancelled and now you have signed up on another promotional digital offer which was available online. Thank you for continuing to be a valued Digital subscriber.
  
  Should you have any further concerns, please do not hesitate to contact our Customer Service Department at ************.
  
  Thank you,
  ******
  Executive Resolution Center
  

• Initial Complaint

  Date:09/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not receive a news paper Sunday, September 10. I placed repeated calls for a redelivey, which I was told I would get. I still did not get it. I do not want a credit. I want the paper I paid for. This has become a pattern of behavior. I pay for a daily morning paper which I often get neither Daly nor in time to read it in the morning. Customer service is worthless as they are not local and rarely resolve the problem in a timely manner.

  Business Response

  Date: 10/10/2023

  
  October 10, 2023
  
  Our sincere apologies regarding any inconvenience or frustration regarding your Morning Call home delivery subscription. Thank you for being a valued long time subscriber.
  
  Your account is being reviewed for the delivery concern for September 10th delivery as well as your overall feedback provided within this complaint with your local Distributor. Please be advised since there are open routes causing delivery delays in your local delivery area at this time therefore your deliveries could be missed or received after standard delivery times.  We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area. Customer Service has processed missed delivery complaint(s) and credit for September 10th delivery during your contact with them which has extended your paid thru date at this time. No further complaints have been processed since that time. Due to your feedback provided and in the interest of fairness, I have authorized an additional two weeks of delivery service credits as well as authorize a one-time lower weekly rate onto your home delivery subscription due to this circumstance. Your feedback you provided is being reviewed and proper course of action will be taken, if needed. 
  
  I had tried to contact you directly but reached your voicemail. If you have any further concerns, please do not hesitate to contact our Customer Service Department at ************.
  
  Thank you,
  ******
  Executive Resolution Center
  

• Initial Complaint

  Date:09/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Morning Call Account #************ 6/1/23, I paid $23.00 for the Morning Call subscription, twice a week, paid up until 9/23/23. We have had intermittent deliveries until the middle of July, always calling and reporting it, being promised delivery by 1:00. Never happened and even being told we'd receive credit which also didn't happen. There is such a language barrier anytime one calls. Well, we haven't seen the paper since. Finally, on 8/22/23, I spoke to ****, Supervisor, Confirmation #***********, complained to him and was told he'd start delivery immediately and was promised extended delivery until 10/25/23 at no additional cost. Again, no paper. On 8/31, I called again and spoke to ******, Supervisor, who stated paper/delivery was being investigated. Investigated?? Still, no paper. They do not credit or refund. On 1/25/23, they used my debit card without my permission to pay for a subscription. I'd like your help in getting a refund of the $23.00 and also $13.74 for the unlawful use of my debit card.

  Business Response

  Date: 10/10/2023

  
  October 10, 2023
  
  Our sincere apologies regarding any inconvenience or frustration regarding your Morning Call home delivery subscription. 
  
  Thank you for speaking with me today regarding your Morning Call subscription.  After our phone conversation today we discussed your delivery concerns and due to your feedback/request I have cancelled your subscription. I have issued a full refund of your last two payments totaling $36.74 therefore your refund check will be mailed to your home address reflected on your account.  Due to our standard processing times, you will receive your refund check within the next 30 days.
  
  Once again, sincere apologies and if you would like to restart your subscription, please contact the Morning Call Customer Service at ************.
  
  Thank you,
  ******
  Executive Resolution Center
  

• Initial Complaint

  Date:08/25/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I restarted delivery of the morning call about 3 weeks ago. Every day the delivery driver leaves the paper on the curb to my apartment building and it is either wet or damaged. Even if he puts it in a plastic bag. I have made calls every day to the frustration foreign customer service to ask him to PLEASE put the paper by the door to my building under the overhang to the building so it does not get damaged. I have talked to supervisors, customer advocates etc and they all tell me they will contact the delivery contractor (who obviously does not care) to leave the paper as requested. They tell me it will take 48 hours to contact them which in itself is ridiculous! I have no way of contacting the delivery person myself. I spend every morning on a frustrating phone call with the morning call...they also deliver my **** ****** ******* and so I need to call them also along with the *** **** ***** which has never been delivered since I started the subscription. my only recourse at this point is to cancel all together or get up at 530 or whenever the paper is delivered and talk to the driver myself....not sure why the customer cannot contact the delivery service directly and why we must go to a foreign country and wait 48 hours and still nothing happens!! Horrible service!!!!!!!!

  Business Response

  Date: 09/13/2023

  September 13, 2023
  
  Our sincere apologies regarding any inconvenience or frustration regarding your Morning Call home delivery subscription.
  
  Your account is being reviewed for the delivery concerns your provided within this complaint to your local Distributor. Please be advised since there are open routes and causing delivery delays in the area at this time, your deliveries could be missed or received after standard delivery times.  We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area. Customer Service has processed missed delivery complaints and credits during your contact with them. Your feedback you provided is being reviewed and proper course of action will be taken, if needed. For our gratitude for being a valued subscriber, I was able to authorize two weeks of credit which would extend your paid thru date accordingly. 
  
  Should you have any further concerns, please do not hesitate to contact our Customer Service Department at ************.

  Thank you,
  ******
  Executive Resolution Center

• Initial Complaint

  Date:08/10/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed for home delivery of newspaper on July 22nd. The delivery was supposed to start on July 27th but I haven’t received the paper yet. I called the customer care multiple times but issue is not resolved. I have asked for refund of my subscription cost if they can’t deliver the paper but I haven’t got my money back either.

  Business Response

  Date: 09/08/2023

  September 8, 2023
  
  Our sincere apologies regarding any inconvenience or frustration regarding your Morning Call Thursday and Sunday home deliveries.
  
  Your account is being reviewed for the delivery concerns your provided within this complaint to your local Distributor. Please be advised since there are open routes and causing delivery delays in the area at this time, your deliveries could be missed or received after standard delivery times.  We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area. Customer Service has processed missed delivery complaints and credits during your contact with them. Your feedback you provided is being reviewed and proper course of action will be taken, if needed. For our gratitude for being a valued subscriber, I was able to authorize two additional weeks of credit which would extend your paid thru date accordingly. Thank you for speaking with me today and confirming you have started to receive your newspapers to your satisfaction at this time.
  
  Should you have any further concerns, please do not hesitate to contact our Customer Service Department at 610-820-6601.

  Thank you,
  ******
  Executive Resolution Center

  Customer Answer

  Date: 09/08/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:08/04/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying for my paper through October I have called numerous times and they say my paper will be delivered but again no p;aper but thhey have the nerve to send a bill I called and asked for a supervisor twice the first time they never got on the phone second time they had to call me back which they did not at this point its like they aRE STEALING FROM ME as they won't deliver my paper or offer me a refund

  Business Response

  Date: 09/01/2023

  September 1, 2023

  Our sincere apologies regarding any inconvenience or frustration regarding your Morning Call home deliveries.
  
  Your account has been reviewed for the delivery concerns your provided within this complaint to your local Distributor. Please be advised since there are open routes and Production concerns causing delivery delays in the area at this time, your deliveries could be missed or received after standard delivery times.  We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area. Customer Service has processed the missed delivery complaints and credits during your contact with them.   Your feedback you provided is being reviewed and proper course of action will be taken, if needed. As per our phone conversation today, you confirmed receiving your Thursday and Sunday newspaper deliveries to your satisfaction. For our gratitude for being a long time valued subscriber, I was able to adjust your subscription with an additional two weeks of credit which would extend your paid thru date accordingly. 
  
  Should you have any further concerns, please do not hesitate to contact our Customer Service Department at ************.

  Thank you,
  ******
  Executive Resolution Center
  

  Customer Answer

  Date: 09/30/2023

  the morning call responded quickly and my newspaper has been delivered every time since although we had a little issue with billing  

• Initial Complaint

  Date:07/26/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deceptive Billing:On May 10, 2023 I paid $286.50 for a subscription to The Morning Call. The bill indicates "delivery address" and says "pays through" 08/30/23". On July 19th I received a mailing that said "Your complimentary subscription recently ended", and offered Thursday and Sunday delivery for $1.99 a week. When I called the number on the flyer ************ to try to resolve how the new offer affected my present paid subscription, the agent (********?) hung up on me. I want The Morning Call to continue delivering my paper 7 days a week without the additional charge of $1.99 a week, as implied on the bill I paid on May 10th. Additionally, if future bills do not specifically indicate an extra charge for delivery on specific days, I want the paper to be delivered every day at the subscription rate started in the bill.

  Business Response

  Date: 08/11/2023

  August 11, 2023
  
  Our sincere apologies regarding any misunderstanding or frustration associated with your Morning Call subscription.
  
  After reviewing your account(s) and information you provided within this complaint, it seems this letter and offer was associated with the Morning Call associated with your ************** subscription. Please disregard this letter your received at this time as you will not be charged and is not connected to your existing home delivery subscription. Thank you for your recent payment. In the interest of fairness due to this misunderstanding I was able to authorize a one time lower rate which will extend your current paid thru date. Please be advised all  These Terms and Conditions as well as all of your subscription's disclaimers are available on all our correspondence and billing statements. For more details and to view the Complete Subscriber Terms and Conditions please go to ******************* Your feedback regarding your customer experience will be reviewed and proper course of action will be taken, if needed. No existing notes are reflected on the account associated with this interaction as described within this complaint.
  
  Once again, sincerest apologies for any misunderstanding associated with your Morning Call subscription.  I tried to contact you by phone but could not reach you at that time. Should you have any further concerns, please do not hesitate to contact our Customer Service Department at ************.

  Thank you,
  ******
  Executive Resolution Center

  Customer Answer

  Date: 08/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:07/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for one year of Thursday and Sunday newspaper delivery on 7/4/2023 during a flash sale for $17.76 and have yet to receive any newspaper as of 7/20/2023 and after 6 calls after each time not receiving the paper, they have assured me of a redelivery and crediting to my account and neither has yet to happen.

  Business Response

  Date: 08/11/2023

  
  August 11, 2023
  
  Our sincere apologies regarding any inconvenience or frustration associated with your Morning Call subscription.
  
  Your account is being reviewed for the delivery concerns your provided within this complaint to your local Distributor. Please be advised since there are open routes causing some delivery delays in the area at this time therefore your deliveries could be missed or received after standard delivery times.  We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area. Customer Service has processed missed delivery complaints and credits during your contact with them. Your feedback you provided is being reviewed and proper course of action will be taken, if needed. Customer Service will follow up with you within the next 7-10 business days to ensure your Thursday and Sunday newspaper deliveries are being received to your satisfaction.
  
  Once again, sincerest apologies for any inconvenience associated with your Morning Call subscription.  Should you have any further concerns, please do not hesitate to contact our Customer Service Department at ************.

  Thank you,
  ******
  Executive Resolution Center

• Initial Complaint

  Date:07/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill from the Morning Call for $39 which was good for a subscription of 8 weeks. My next bill listed the price and the pay through date but the date was less than the 8 weeks previously paid for. They lessen the subscription period by an amount due to surcharges, but there is no itemizing on the bill that gives that information. So when you pay your bill you have no idea how long your subscription actually is. I understand they may need to periodically add surcharges; however there is no accountability and no way for the consumer to know how long they have paid for the paper. My bill says I have paid through 7/22/23. The rep on the phone said no, only through 7/1/23 and I owe them about $10. The billing system is dishonest. I've cancelled my subscription due to their unaccountable billing system

  Business Response

  Date: 08/07/2023

  August 7, 2023
  
  Our sincere apologies for any misunderstanding or frustration you have experienced associated with your former Morning Call subscription.
  
  The information and feedback you provided is being reviewed and proper course will be taken, if needed. Please be advised that all the Morning Call disclaimers are reflected on all billing statements and correspondence as well as all Terms and Conditions associated with your subscription reflected online.  For more details and to view the Complete Subscriber Terms and Conditions please go to www.tribpub.com/tc. Since your former account is on one of our promotional discounted weekly offers, prices are subject to change as future charges may be higher. Thank you for your most recent payment due to the balance of which no further payment due at this time.
  
  Once again, sincere apologies for any inconvenience. If you would like any additional assistance or would like to restart your subscription, please contact the Morning Call at ************.
  

  Best Regards, 
  ****** 
  Executive Resolution Center

  Customer Answer

  Date: 08/08/2023

  My complaint is that Morning Call does not give information on the bill as to how subscription money sent in was spent. They say how they may use that money, but there is no accounting as to exactly how it was spent. Bills should include an itemized accounting of funds submitted-as every other business is required to do.

• Initial Complaint

  Date:07/16/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IN THE LAST WEEK WE HAVE NOT RECEIVED A NEWSPAPER 3 OUT OF 7 DAYS I HAVE TALKED WITH A SUPERVISOR ABOUT THIS ONGOING PROBLEM AND WHEN WE DO GET IT IT IS THROWN IN THE DRIVEWAY WE HAVE A MORNING CALL BOX WHERE THE NEWSPAPER IS TO BE PUT WE BOTH HAVE A BAD BACK

  Business Response

  Date: 08/02/2023

  August 2, 2023
  
  Our sincere apologies regarding any inconvenience or frustration regarding your Morning Call home deliveries.
  
  Your account is being reviewed for the delivery concerns your provided within this complaint to your local Distributor. Please be advised since there are open routes and Production concerns causing delivery delays in the area at this time, your deliveries could be missed or received after standard delivery times.  We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area. Customer Service has processed the missed delivery complaints and credits during your contact with them when you had the delivery concern(s) but no recent complaints.  Your feedback you provided is being reviewed and proper course of action will be taken, if needed. For our gratitude for being a long time valued subscriber, I was able to adjust your subscription with an additional two weeks of credit which would extend your paid thru date accordingly. 
  
  I have tried to contact you directly to confirm receipt of your deliveries but reached your voicemail.  Should you have any further concerns, please do not hesitate to contact our Customer Service Department at ************.

  Thank you,
  ******
  Executive Resolution Center

  Customer Answer

  Date: 08/18/2023

  everything has been taken care of thank you so much