Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PURCHASED A 2014 *** **** WITHOUT CATALYTIC CONVERTORS AND IMPROPER INSPECTION FO THE STATE OF PENNSYLVANIA WHICH IS ILLEGAL. FALSIFIOED DOCUMENTS CAUSING THOUSANDS OF DOLLARS IN REAPIRS, NO WARRANTY AND THE OWNER OF THE BUSINESS HAS TOLD ME I AM NOT ALLOWED TO ENTER THE PREMISES. THE VUHICLE WAS PURCHASED UNDER FALSE PRETENSES AND THE OPERTION OF THE VEHICLE WAS NOT ONLY UNSAFE BUT ILLEGAL IN THE STATE OF PENNSYLVANIA

  Business Response

  Date: 08/31/2023

  After reviewing this complaint and looking at the records. Vehicle was inspected and emissions performed and passed with PA inspection computer and emissions machine as per PA legal standard. After reviewing further notes, when customer visited our service center there were findings of an aftermarket TUNE and CHIPPED. This caused failure to the catalytic converters. Customer also did have a service contract but expired shortly before they visited the service center. 

• Initial Complaint

  Date:07/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to autoproved in Sept,2022 I was in the market of looking for a new car me and my wife stopped in and dealt with ****** we then looked at a **** ***** 2012 she said this was a good car for us. we had a baby whom just got out the nicu he stated we needed a down payment we gave her 2,000 for the car we signed paperwork and left about a week later our tire came off on the highway and almost killed all three of us we called her and she told us to reach out to there garage whom wanted 150 dollars we went elsewhere and found that the tire baring was faulty and rusty after she told us everything was checked on on the brakes etc since we have got the car it's been major issues with it now 7months later the transmission is gone we can't even reverse which is dangerous for us we went to try an get a new car and that flat out sad no without another down payment and it's between us an the bank they new we needed a car and prayed on us because they knew the car was bad and I am at a loss i gave everything i had saved to get my family a car and to be told no without another down payment is hurtful what are we suppose to do now we are stuck paying on a car we are not safe in.

  Business Response

  Date: 10/16/2023

  Customer purchased vehicle 10/11/22. When the vehicle came into our inventory it went was reconditioned at our service department. We completed a multipoint inspection, replaced a front wheel bearing, replaced front brakes pads and rotors, brake readings at the time were 8 in the front and back. Tires readings were 9 in the front 10 in the rears. After delivery we have no record of any communication with the customer regarding a blown tire or a transmission after 7 months as stated on the complaint. 
  

  Respectfully, 
  AutoPROVED 
  

  
  

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I trade a vehicle a 2016 ********** ****** perfect condition to upgrade to a better bigger vehicle 2019 ****** ***** sport less than 2 hrs of taking the vehicle out the lot the car stalled and stopped driving twice I took it back and they could not offer another vehicle now I have to wait for their mechanic to view it which I told them its the transmission I should be able to get a new vehicle with trading my working vehicle

  Business Response

  Date: 10/16/2023

  To whomever it may concern, 
  

  Customer purchased vehicle 5/23/2023. Customer stated her vehicle stalled shortly after taking delivery of the vehicle. Our service department scheduled an appointment for the customer 5/25/23. Customer drove the vehicle in, our technician performed a road test and scanned the compute of the vehicle and found no fault codes or stored codes. Customer picked up vehicle and we have no further communication regarding the issue stated. We are to believe the vehicle is driving in good condition. 
  

  Respectfully, 
  AutoPROVED 

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After the first complaint the car got what I thought to be fixed. However when we had to take it in for inspection autorpoved and other mechanics elsewhere either refused to look at it or could not find out the problem as to why a light coming up on the dashboard was still coming up and it took over a month to get it to a mechanic who offered us waiver so that it could pass inspection. Not even a month after the vehicle started to stop suddenly, and can barely drive 15 minutes without a bunch of lights coming on and completely stopping in the middle of the road. I firmly believe that whatever autoproved did they did on purpose out of spite because on day I cried because I didn't have enough money to get the car back and the car after it was in the garage already for a week. They refuse to look at it just because it was taken to another garage after they put in parts that made the car worse and lied saying it was safe to drive and it wasn't. My personal life is now ruined because of these people and they have no sympathy. Saying that they refuse to look at it and that they and others at other companies can't figure out what the problem is. All I want is a car that works and is a safe to drive where I don't feel like I'm getting into a death trap every time I get in it.

  Business Response

  Date: 10/16/2023

  This customer did not purchase a vehicle from our dealership. Record shows that customer did inquire about a vehicle on 1/15/2021 but did NOT purchase. If the customer is writing for another party, we will need the accurate information to locate the records. 
  Respectfully, 
  AutoPROVED 
  
  

  Customer Answer

  Date: 10/16/2023

  Writing on behalf of ********** *******. 

  We reached out to another business to replace the throttle and still have evidence of the part that they used, which they said the car would drive okay with it but it did not. 

• Initial Complaint

  Date:03/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle in Auto Aproved which has with me only 5 months and the engine of this one is damaged, I have a warranty for 24 months which according to them does not work for me and additional I go directly to the dealer to look for answers and they do not give me any answer no one wants to help me and at the Ford dealer they want to charge me $9,302 To fix my vehicle, today 03,16,2023 I went directly to talk to the manager of AutoAproved who told me that of AutoAproved service which is where my vehicle is now they told him that I was running my vehicle for 1 week before taking them when that is not true since my vehicle does not turn on, today I returned to AutoAproved Service So that they could give me an answer to why they say that I ran my vehicle when it's not true and what they say is that they never said that so they are changing the versions and no one helps me....

  Business Response

  Date: 03/31/2023

  To whomever it may concern,

  **************** took her vehicle to a authorized **** dealership for diagnosis of the vehicle. She did not present the correct paper work to the **** dealer. The paper work she produced she produced is GAP Insurance which is incase of a total loss. **************** was also suggested to complete the recalls first. She may proceed to go again to the **** dealer and present the right paper work in order to start a claim on the *** service contract that she purchased. At that point, an adjuster from the *** will likely come out to deem the engine failure in which the warranty company will likely cover the claim. She must also produce any preventative maintenance paper work she may have. We wish her luck and still her to assist if we can. 

  AutoPROVED

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of today 10/5/2022 I have spent over 2,000$ at autoproved service center. At first when we took the car in they were okay and helpful, then since July we have been taking it back and forth every other week and we are told that it's fixed but then it's not. They messed up on fixing the intake manifold and we went back when the light came on for it and told them about it and they said they would fix it again and since the part was under warranty there was no charge. As soon as we took the car and turned left a bunch of lights came on for the throttle control and traction control. The car started jerking, almost got into multiple accidents. Took it right back and asked what was going on, they said they couldn't do anything to take it to a car dealership. Drive the car home and almost get into more accidents as the lights come on and off and it's not going faster than 20 per hour and still jerking. I have been lied to and scammed out of over 2,000. Have been unable to pay rent and other bills because of having to keep paying for the car to supposedly get fixed.

  Business Response

  Date: 10/25/2022

  To whomever its ay concern,

  We have no record of an *************************** purchasing a vehicle at AutoPROVED. After reviewing our service center repair order records we also do not have *************************** in our system, could this vehicle have been purchased by someone else and you are writing a complain on their behalf? 

  Thank you,

  AutoPROVED

  Business Response

  Date: 11/01/2022

  After researching the information we were able to find this account. According to record, the intake manifold was faulty and it was replaced. It was deemed the replace part was defection. At this point we were able to replace and cover the labor under our existing coverage. After the CEL proceeded to come back after customer took possession the check engine light went back on. After AutoPROVED service department diagnosed the vehicle again the findings led that the vehicle required a reprogramming of the ECU. Only a manufacture dealership have the exclusive computer equipment to adjust proprietary damages

  Customer Answer

  Date: 11/04/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  If done properly the first time around, we wouldn't have had to continue to take the car back and forth throughout the entire summer, putting me in dept and causing emotional distress. When picking up the car on October 5th of 2022, all we were told was that the car was safe to drive and the light was on but beyond what autoproved could do. We weren't given any clear details about what had to be done exactly. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:06/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Whilst people may vouch for AutoProved for one of your first Vehicle Leases, they failed to mention how terrible they are let me start off by letting it be known that before I even got to test drive and or see the vehicle one of their employee took my mobile device and quite frankly forced me to write a "positive" review the Car I got was a 18’ ***** ******** which I didn't even have for Upto 500mi… before letting me get the car they didn’t do typical Maintenance etc, Oil Change before selling to me, and again I wasn’t even able to TEST DRIVE the vehicle before getting it off the lot. — to them my engine ending up going. they promise you a “6 month warranty for ANYTHING” if anything goes wrong they got it COVERED 100%, my engine went and I’ve now gone without a vehicle for a extended period of time because they told me I had to come out of pocket when I didn’t even have the vehicle a MONTH! — on top of that I’ve been made aware by a former employee of the service center that they quite literally scam you, take new parts and put in old ones, take out other parts to cause more problems to get you!

  Business Response

  Date: 06/21/2022

  To whomever it may concern,

  This may be one of the most misleading complaints we have ever replied too. Customer was very satisfied when they purchased the vehicle 9 months ago on 9/26/21. Unfortunately according the customer, he drove into a ditch with high water, and tried to get out. After multiples attempts they noticed white smoke at the engine and had a tow truck remove the vehicle from the ditch. Customer called us for engine concern vehicle not turning on. After diagnosis vehicle was "FLOODED" and completely sub merged in water. Due to self caused damaged to the vehicle we are unable to warranty this claim. We wish ********* safe travels and hope that he avoids ditches with high rising water. 

• Initial Complaint

  Date:04/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my vehicle 5 months ago and my transmission slipped. They are not willing to cover the part and labor . The vehicle had limited warranty. I shouldn't have this issue only 5 months in . I am on the verge of losing my job because I can't get back and fourth to work for a week now . I expected a reliable car . The owner told me to pay 2000 or take an **** to work . He now doesn't answer my calls

  Business Response

  Date: 05/19/2022

  To whomever it may concern,

  We are involved in pre owned sales and do not have any internal warranty to cover vehicle defects. We rely on the the manufacture warranty and offer additional service contracts to cover foreseen problems like these. Unfortunately this individual did not have coverage. We hope they make a more informed decision when purchasing a vehicle in the future and opt in the service contracts offered by dealers. We wish them best of luck. 

  Sincerely,

  The AutoPROVED Team.